Emirates Airlines / discrimination in service
I found no way of providing a feedback to Emirates Airlines, in their own portals. This itself shows Emirates irresponsibility in catering to the customer.
The reason I didnt send this complaint last week (immediately after my travel) is because, I didnt want it to be lost in the Volcanic Dust !!!
Hoping that somebody from Emirates will look upon this forum for feedbacks.
I wanted to bring to your notice that your service from Dubai (DXB) to Kochi (COK) is pathetic, whereas your service from Dubai (DXB) to London Heathrow (LHR) is one of the best in its category.
Need to know, why there is a discrimination in flights to different destinations?
To give an account of the story, I booked a Return ticket from LHR <-> DXB <-> COK. The flights LHR -> DXB and DXB -> LHR were truly world class, whereas the ones from DXB -> COK and COK -> DXB were equally pathetic.
DXB -> COK - Quality of the plane was very low. The plane was an old timer. Service mentality of the stewards was very bad.
COK -> DXB - Eventhough, the menu had 2 Non Veg meals and 1 Veg meal, when I asked for a Non Veg meal, your flight had no stock of it. Only Veg Meals were available. Again, service mentality of the stewards was very bad.
If you want to coampare 2 extreme way of catering / servicing, I suggest you go on a trip from LHR to COK, via DXB.
I have spent £ 525 for my Return ticket (which is comparatively on the higher end) and unfortunately, have to say that I am thoroughly dissatisfied with the Service. I would definitely say, Spending this much amount on this flight was not worth it.
No matter how good you cater to one location, if the service is pathetic to other locations, you wont be considered as top class. I suggest, you work on the discrimination part immediately. Cultures might differ, but all should be treated equal.
E-Ticket Number: 176-[protected]
PNR No.: ZVXUUE
Ticket Issue Agency: SOUTHALL TRAVEL
Thanks and Regards
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