In July 2010, my then 1 year old daughter, wife & I were booked to fly Dubai-NYC. We had made atleast 2 phone calls to Emirates in the span of 1 month prior to departure, requesting for a basinet seat for our daughter. On both occasions, we were assured that the check-in staff at Dubai T-3 would take care of our request, provided we arrived well before the ETD.
On our departure date, we arrived 3 hours prior to the ETD at the check-in counter in T-3. We were informed that all seats were full & they would be unable to provide us the basinet seat. It was only at the insistence & begging of my wife did the check-in staff agree to make amendments in the seating arrangements & eventually granted us the basinet seat.
Common sense would demand that on a 14 hour journey, with a baby in hand, there should be no need to justify our request for a basinet seat. Also, this was clarified on the phone, well before the journey that our request would be accepted by the check-in staff, which as I explained, didnt happen.
In light of the above, are we expected to believe & trust Emirates in future?