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Electrolux India / pathetic service

1 India Review updated:

Logged a complaint with SUHAS Refrigeration (Bangalore) who are the authorized service providers for Electrolux products on 17/Oct/2007 for a timer problem with my Electrolux washing machine.

It's been 7 days since and the technicians and their managers have the following list of excuses

- "I am going out of station, will come on Monday"
- "It is raining so can't come"
- "I'll come at 5PM" - and no one turns up nor bothers to keep the customer informed.

Try to escalate the issue, and i'am told Manager is on leave. The icing on the cake is that the support staff don't have the basic ethics to speak to customers.

Shame on the part of Electrolux for not keeping a check on this kind of erratic service providers.

Thanks,
Sumanth

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Comments

As
  14th of Nov, 2007
Agree Disagree 0 Votes

I purchased an Electrolux Fabriguard classic plus washing machine from M/s Tarlochan Electronics, Kapurthala on 9/11/2007 vied receipt no 129. The problem is that as per your advertisement of Electrolux Festive Celebrations the shopkeeper is not giving the prescribed gift offered in the advertisement.

In this regard a also talked with your contact person at Jalandhar Mr. Manjit Sayal but he said that the gifts are not received from the company. Kindly look into the matter as it is spoiling the image of the Company.

Ashok Kr. Gupta
Ajit Nagar
Opp. RAil Coach Factory
Kapurthala.

Mb. 09417312405

Ji
  21st of Mar, 2009
Agree Disagree 0 Votes

I Purchased a refrigerator Model- Oxyrich 180 Litres. It started rusting after 7 months. THey gave me a new piece. Then it started rusting again. They replaced the door. Then after one month, the door is full of rust. I am really fed up of electrolux product. Please dont ever take an electrolux product even you get it free

Jim Mathews
09946227042

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