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Electrolux India / pathetic service

1 India Review updated:

Logged a complaint with SUHAS Refrigeration (Bangalore) who are the authorized service providers for Electrolux products on 17/Oct/2007 for a timer problem with my Electrolux washing machine.

It's been 7 days since and the technicians and their managers have the following list of excuses

- "I am going out of station, will come on Monday"
- "It is raining so can't come"
- "I'll come at 5PM" - and no one turns up nor bothers to keep the customer informed.

Try to escalate the issue, and i'am told Manager is on leave. The icing on the cake is that the support staff don't have the basic ethics to speak to customers.

Shame on the part of Electrolux for not keeping a check on this kind of erratic service providers.

Thanks,
Sumanth

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Comments

  • As
      14th of Nov, 2007
    0 Votes

    I purchased an Electrolux Fabriguard classic plus washing machine from M/s Tarlochan Electronics, Kapurthala on 9/11/2007 vied receipt no 129. The problem is that as per your advertisement of Electrolux Festive Celebrations the shopkeeper is not giving the prescribed gift offered in the advertisement.

    In this regard a also talked with your contact person at Jalandhar Mr. Manjit Sayal but he said that the gifts are not received from the company. Kindly look into the matter as it is spoiling the image of the Company.

    Ashok Kr. Gupta
    Ajit Nagar
    Opp. RAil Coach Factory
    Kapurthala.

    Mb. 09417312405

  • Ji
      21st of Mar, 2009
    0 Votes

    I Purchased a refrigerator Model- Oxyrich 180 Litres. It started rusting after 7 months. THey gave me a new piece. Then it started rusting again. They replaced the door. Then after one month, the door is full of rust. I am really fed up of electrolux product. Please dont ever take an electrolux product even you get it free

    Jim Mathews
    09946227042

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