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eHarmony / unauthorized renewal

1 United States Review updated:
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I opened my August statement to find I too was charged a $140 renewal. When I called to complain, they offered a $91 refund and a 'reduced' monthly fee. When I explained that I NEVER authorized auto renewal, and I closed my account in April, they had the nerve to question what I did - because according to them, I only stopped receiving matches. BS! They do not send emails (this is why), nor do they notify of renewals - trust me, I would have been all over this one.

Suggestion to those to run into this:

1. Dispute the charge with your bank, every bank has a form you can complete. If you are lucky to have emails or screen shots, send those along.
2. File a complaint on the BBB and through Consumer Affairs
3. Look into getting legal consultation

I'm trying to see if there is enough their to warrant a class action suit against this company. We all work hard for our money, and no one has a right to steel what they are not authorized to steel.

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  • La
      20th of Dec, 2009
    +1 Votes

    This same thing happened to me! There was a button saying "Renew my membership" and I didn't want to, so I didn't press it. Little did I know it would renew it anyway! Charging me over3 times as much!

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