At the beginning of August, I flew from Bucharest (Romania) to Riyadh (Saudi Arabia), after 2 months of uninterrupted vacation. I used a combo with two transits, one in Istanbul and the other in Cairo. The flight was divided between Tarom (Romanian Airlines) and EgyptAir, as follows: 2 august/IST RO 263, 2august/CAIRO MS 736, 3 august RUH MS 649. My precious luggage was wrongly labeled on the way and got lost.
I had bought my two-way ticket via Expedia, because it seemed to offer good connections and it was cheaper than those ofered by one single airline. Mistake! My luggage is still missing: I actually received, within a few hours from arrival, someone else's luggage with my tag attached to it).
Within a few days, Tarom responded to my written complaint, claiming that they searched on ground and pointing that the international legislation puts the responsibility on EgyptAir, my final carrier. EgyptAir remains silent on this subject, although 10 days ago, immediately upon arrival at destination, I filed a complaint, describing in detail my luggage. The file nr is RUHMS11677/03AUG10/0108GMT
If you know any other way to contact directly Egyptair, please let others know on, this site.
My lost luggage was Roncato brand, color ORANGE, hard cover, carried upright. Additionaly, it had small printed bullets spelling my name, diana, on its front cover. It also had a secondary Tarom label with my entire name, my final destination and mobile phone number: 00 966 5258908, handwritten on this label. A last characteristic: it had light gray handle and flaps - one of the flaps was broken. The weight was 21 kilos.
After reading the poor reviews on services ofered by EgyptAir, I realize the extent of my mistake. I think people should research more carefully an airline's reputation before buying their tickets. If there is no possibility of flying a reputable airline, insure your luggage! Needless to say, keep your most valuable thinks on you, although sometimes, it is impossible to put everything you would like in a hand bag. Since I had vacationed for 2 uninterrupted months, I had many brand name clothes and cosmetics among many other irreplaceable or expensive things.
Although I am a frequent international flyer, I vow NEVER EVER to fly EgyptAir again. It was the first and the last time. The contents of my lost luggage, my peace of mind and my time were worth much more than the difference I would have payed to fly a reputable airline, like Air France, Lufthansa or Swiss Air!