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[Resolved] eDreams / They stole my money

Contact information:

At first, they provided a million excuses and reasons not to refund, yesterday they called and said that sorry, but we can't refund your money.
And same: no reasons why is that???
They must refund my money according to their policies. And what do I see? I see how they don't honor them. They just don't give a freaking darn. They stole my 2000 dollars and feel ok about it.
I'll show you how it is to offend me. This is definitely not the end.

  • Resolution statement

    Customer care service did everything in their power to resolve this complaint. All attempts to contact the complainant have failed. Therefore, this complaint has been annulled and must not be considered where image of the company in question and it's services are concerned.

  • eDreams_en.'s Response, Nov 23, 2017

    Hi,

    Please update your complaint with your booking reference number so we can investigate this matter for you.

    Alternatively send us your details here https://tinyurl.com/ka77d8u

    Kind regards,

    Liam - Customer Care

Ma
Nov 22, 2017

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