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Edgars Menlyn / customer service

1 pretoria menlyn, South Africa

On the 18th of November 2016 in the early hours of the afternoon I went to Edgards Menlyn to pick up a dress that was set aside for me. I went to the customer service department where i found a lady by the name of Tumelo whom i have greeted and asked if there can be anyone to assist me as i need to pick up a dress that was set aside for me. She ignored me and i repeated, she gave me an unfriendly look and said she was busy. I waited for her while she was wrapping a small gift and she took about 30 min wrapping a small gift, I waited still after she was done she did not even acknowledge that I was there as a customer instead she continued playing with her pair of scissors. So I then had to ask someone that was passing to check for me.

I understand that it was about 4:40 or something and we all tired during such working hours, but I feel she still needs more training because if you are in the customer service department you need to service customers with a smile at all times.

Nov 22, 2016

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