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Edgars / put on hold for more than 30 minutes

1 United States
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During the postal strike I never received my Edgars account so therefore forgot to pay it. At the most my account was 2 months in arrears by not more than R700. I subsequently paid it and when i tried to use my acount on Sunday 25 October 09, I was told the account was blocked and tthe staff in the store could not tell me why. I have tried calling the accounts department this morning and have been on hold for over 30 minutes all the while hearing how important my call is to them. Clearly its not that importnat or they would have answered it - or maybe I have a different understanding of the word important. I finally gave up. Please can you tell me why my account was blocked and if it was due to late payment, that is very poor. I have been a loyal customer for many years and would not appreciate that. Hopefully you will respond to this faster than you answer your phone. I will however not be holding my breath.

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