We purchased furniture in August of last year. Several months later we noticed a tear that starts at the seam. I went to the Cerritos store directly in May, a few weeks before Memorial Day, and I spoke to someone who told me that a representative would have to come to our house to inspect the sofa. A few days later someone from the Cerritos store called to make an appointment, but I was not home to take the call. They were given my cell phone number so that they could better reach me, but I never received a call. I called the Cerritos store on July 29th and was told to contact customer service at [protected]; I left a message and nobody returned my call. I called the Cerritos store on July 31st and a message was taken on my behalf; he never returned my call. I called again on August 7th and an appointment was scheduled for August 11th between 2 and 6pm. There was no call and no show on August 11th. I called the store again on August 12th and was told that she was going to make some calls and that she would call me back. Again, no call. I called the store, AGAIN, on August 13th and spoke to someone who said that she had to make some phone calls to schedule another appointment. She called me and told me that I was going to be speaking to and working with someone directly to schedule an appointment. An appointment was scheduled for August 18th. She did come to look at the sofa and a statement was made and signed; we have yet to hear from anyone from Easylife.
I was disappointed with the individual who came to inspect the sofa. I expected someone in uniform and driving a company vehicle. Instead, she came in civilian attire and vehicle-VERY unprofessional! It is also quite clear that efforts to resolve this situation is very poor on the behalf of Easylife. All of the individuals I spoke to have been pleasant, but the follow-up has been extremely poor.