We bought a kid collection called "knotting hill" for our 3 yr old daughter. When the custom...
I bought my bed 0n in September of 2006 and by July of 2007 it was already broken. I called Easylife and after two weeks later they send out a tech. that only took a picture of my bed and didn't fix it after that I had to wait 3 more weeks to get an answer from them. While I slept on the floor. What do you think they did? They refuse to fix it!!! I then called the store where I bought it at which is in Torrance CA, and a woman by the name of Kathy told me "Well you bought the cheap mattresses so they are not gonna fix them".
Why sale furniture thats CHEAP. So I advise people not to buy CHEAP Furniture From EASY LIFE...
My experience was in the Ontario store. I had a salesperson that was very nice but that's where the good customer service stopped and the BAD customer service started. I was taken to a desk to write up the order and pay and when the salesperson asked about a pillow that was showing to be included with the sofa I purchased the woman at the desk proceeded to cross it off the paper with her pen with no further explanation or apologies to me as to why it is not included even though it was listed. Then we come to the delivery... I was looking right at a sign on the desk that indicates what day the furniture will be available if you would like to p/u and what day it will be delivered if you choose delivery. I guess that sign no longer applies (even though it was right there on the desk) because the woman gave me a day way later than what I expected and when I inquired why the difference she just said they weren't available to deliver it on the day with no further discussion or apologies. Then, after I said I would p/u because I didn't want to wait that long I wrote a check and they put it through the check processing and gave me back the check after everything went through... as I was signing the papers a woman sitting next to the woman helping me asked her if she changed the tax bracket since I was p/u in a different city than where I purchased it, mind you I have already paid at this point. The woman said they would have to re figure the tax and when she did it was a difference of $5.34. I asked if they couldn't just take care of it (it was their error after all and not mine) and she said she couldn't waive the $5.34. I was extremely irritated by this point and just wanted to get out of there before I said something I would regret. The next morning I canceled the order and the person on the phone asked why I was canceling so I told her a very brief reason and she was really not concerned as to my reason and just indicated to me that since I paid by check I would need to wait 7-10 days for the corp. office to send me a refund. VERY BAD CUSTOMER SERVICE and I will tell all of my friends to tell all of their friends to stay far away from Easylife Furniture!
I went into Easy Life Furniture to purchase a bedroom set. After I picked out the set they told me it would be in-stock and ready for delivery within 4 weeks. So on April 8th I ordered the furniture, it is now June 12th and the delivery date has been moved to sometime in late June or early July. With each phone call the date changes. Forget getting through to the customer service number always busy. Does that mean that their are so many complaints that their operators can not handle the volume...The final straw was that the week after I ordered the set their sales paper came out with the words IN STOCK for the same furniture that they told me wouldn't be in for 4 weeks, isn't it illegal to advertise that you have a product in stock when you really have no idea when it will actually arrive. Well their prices may be a little cheaper, but their morals are rather cheap also.
After being given a deliver schedule of between 9am and 1PM for a bed delivery by the sales office I called...
I bought a couch from Easy Life Furniture that I loved, but when it was delivered the couch wouldn't fit up my stairs. I was really disappointed and called the store right away to let them know that it was coming back and they said there would be a 20% restocking fee. I was really mad and told them it wasn't my fault the couch wouldn't fit and I loved the couch and didn't want to have it returned and I did not want to pay the 20% fee. No one cared there or at their corporate office. I talked to the "supervisor' of customer service at corporate which was a joke along with their whole corporate office, I left a message and of course no one called back.
This was in the Torrance, CA store on Artesia Blvd., very unfriendly store manager and sales people. Once they get a sale they are not willing to help you at all. There could have been an exception to the 20% fee, I was going to spend more money and get a smaller couch and other things I needed to get.
This company is terrible it has the worst customer service I have received in a long time. Actually, they have no customer service at all, customer service entiles to serving the customer and making them happy if they want to continue to have their business. Other companies do not have this restocking fee, I know Wickes Furniture does not.
I am still mad as hell, but it is a lesson learned.
I purchased a bed last week, Monday, at the Easy life furniture in Cerritos, CA and paid cash and $65.00...
We purchased a couch from Easy Life Furniture (www.easylifefurniture.com). The buying experience was pleasant enough, but when it came time for them to deliver the couch, we had a horrific experience with them.
Firstly, they tried to jam the couch into the elevator and when it didn't fit they became angry and tried to force me to sign a waiver of liability so if they damaged the couch, I was liable for it.
After I refused to do this, they became even more belligerent. I refused delivery of the couch, since they would only bring it up to my apartment if I accepted liability for it. They called me back a few minutes later to come downstairs because they had left their dolly inside our apartment building behind a locked door.
I came down immediately to give them access to the dolly to find that they had pounded in our door to the point that the lock was bent and it was impossible to open the door from either side!
When I confronted them about this, they began calling me names and using slurs at me and picked up the couch and practically ran out of my apartment complex. When I asked the delivery man his name, he of course, didn't give it to me.
I was in tears at this point and trying to explain to my apartment management people that these men had damaged the door. The delivery guy came back to take of picture of the door and continued to be belligerent - yelling and calling me names.
It was a horrible experience. I am a woman and was alone at the time of delivery. They were trying to railroad me into signing papers I didn't have to, and when I didn't they began being intimidating and mean.
I will never do business with these people again and I encourage anybody else who is considering it to GET OUT while you still can. They are not an ethical company. Do not give them your money!
Los Angeles, California