Complaints & Reviews

custom made collection nightmare

We bought a kid collection called "knotting hill" for our 3 yr old daughter. When the custom...

poor service!

I bought my bed 0n in September of 2006 and by July of 2007 it was already broken. I called Easylife and after two weeks later they send out a tech. that only took a picture of my bed and didn't fix it after that I had to wait 3 more weeks to get an answer from them. While I slept on the floor. What do you think they did? They refuse to fix it!!! I then called the store where I bought it at which is in Torrance CA, and a woman by the name of Kathy told me "Well you bought the cheap mattresses so they are not gonna fix them".

Why sale furniture thats CHEAP. So I advise people not to buy CHEAP Furniture From EASY LIFE...

  • Ed
    Ed Jones Sep 04, 2007
    This comment was posted by
    a verified customer
    Verified customer

    Problem from abuse. I have had a great experience with Easylife. Great furniture for a great price.

    1 Votes
  • Robert Jacobs Feb 18, 2009

    Agree with Mark, there's got to be more to this story.

    0 Votes

customer service!

My experience was in the Ontario store. I had a salesperson that was very nice but that's where the good customer service stopped and the BAD customer service started. I was taken to a desk to write up the order and pay and when the salesperson asked about a pillow that was showing to be included with the sofa I purchased the woman at the desk proceeded to cross it off the paper with her pen with no further explanation or apologies to me as to why it is not included even though it was listed. Then we come to the delivery... I was looking right at a sign on the desk that indicates what day the furniture will be available if you would like to p/u and what day it will be delivered if you choose delivery. I guess that sign no longer applies (even though it was right there on the desk) because the woman gave me a day way later than what I expected and when I inquired why the difference she just said they weren't available to deliver it on the day with no further discussion or apologies. Then, after I said I would p/u because I didn't want to wait that long I wrote a check and they put it through the check processing and gave me back the check after everything went through... as I was signing the papers a woman sitting next to the woman helping me asked her if she changed the tax bracket since I was p/u in a different city than where I purchased it, mind you I have already paid at this point. The woman said they would have to re figure the tax and when she did it was a difference of $5.34. I asked if they couldn't just take care of it (it was their error after all and not mine) and she said she couldn't waive the $5.34. I was extremely irritated by this point and just wanted to get out of there before I said something I would regret. The next morning I canceled the order and the person on the phone asked why I was canceling so I told her a very brief reason and she was really not concerned as to my reason and just indicated to me that since I paid by check I would need to wait 7-10 days for the corp. office to send me a refund. VERY BAD CUSTOMER SERVICE and I will tell all of my friends to tell all of their friends to stay far away from Easylife Furniture!

  • To
    Torres Waters-Leiva Jun 11, 2008
    This comment was posted by
    a verified customer
    Verified customer

    I am very glad that I went online to look up easylife. This weekend 6/14/2008 I was planning to purchase a dining room set from the Moreno Valley store. After reading all of these complaints it is not worth the effort. Good luck in getting your money back.

    0 Votes
  • Robert Jacobs Feb 18, 2009

    I was pretty satified with what I got for the price and found the staff very helpful in helping me find the right style of furniture.

    0 Votes
  • 14
    14green88 Dec 21, 2012
    This comment was posted by
    a verified customer
    Verified customer

    Went in the store to look at furniture, salesman was very nice and professional. He helped us out, he is new to store so some questions we had he had to go ask the person in charge. The white lady behind the counter was extremely rude, disrespectful, and very negitive. I couldn't believe the way she treated the employees and the way she was speaking to us. She was one her cell phone arguing with someone in her personal life. What great professionalism. Easy life needs to fire this @*%#%. No wonder why no one was in the store and why they are hiring all positions. To the salesman "Jon" thank you for your help

    0 Votes

their moral as cheap as their prices!

I went into Easy Life Furniture to purchase a bedroom set. After I picked out the set they told me it would be in-stock and ready for delivery within 4 weeks. So on April 8th I ordered the furniture, it is now June 12th and the delivery date has been moved to sometime in late June or early July. With each phone call the date changes. Forget getting through to the customer service number always busy. Does that mean that their are so many complaints that their operators can not handle the volume...The final straw was that the week after I ordered the set their sales paper came out with the words IN STOCK for the same furniture that they told me wouldn't be in for 4 weeks, isn't it illegal to advertise that you have a product in stock when you really have no idea when it will actually arrive. Well their prices may be a little cheaper, but their morals are rather cheap also.

  • Ed
    Ed Jones Aug 29, 2007
    This comment was posted by
    a verified customer
    Verified customer

    Great service, quick delivery and nice furniture is what I experienced.

    0 Votes
  • Me
    Melody Prendiz Nov 07, 2007
    This comment was posted by
    a verified customer
    Verified customer

    Peggy if you haven't already, STOP do not buy from them. Customer service is really bad. It's so frustrating I've been dealing with them for about 4 months because they can't get anything right on their end.

    This past weekend we waited 4 hours to have our broken couch picked up. The time passed, we had to call to find out the status turns out we were taken off the driver’s route. We asked if their was any way the driver could just show up, we were willing to wait. Within a 30 minute time frame we were passed around to six different people some of which were voice mails and the people we did speak to had us tell them the whole story and just transferred finally we got someone who knew how to do their job and look into matters for us. We were promised a call back, got it 15 min. later and ended up rescheduling for the following Saturday (now we had to convenience them). We ended up getting a call on Tuesday telling us to be present on Wednesday for delivery. This is just half of the hell we have gone through.

    Please do your research on any furniture store you plan on dealing with. Our sad situation is on-going.

    I hope we have a fixed couch by Thanksgiving, I know we won't receive a status call and we may get a surprise delivery- they are so unpredictable.

    0 Votes
  • Bl
    BLANCH Jun 13, 2010

    ALL OF THE COMMENTS THAT I HAVE READ THIS EVENING HAVE REALLY AMAZED ME. MOST OF THE PEOPLE TALKING SEEM AS IF THEY DON'T READ VERY WELL OR PAY ATTENTION TO ANY CONTRACTS. WHEN YOU BUY ANY BIG TICKET ITEMS, THERE'S ALWAYS RULES AND COMPANY POLICIES. I DON'T KNOW OF ANY RETAIL COMPANY THAT COULD STAY IN BUSINESS WITHOUT ANY COMPANY POLICES. I AM SURE THAT THEY SIGNED SOME KIND OF CONTRACT UPON PURCHASHING FURNITURE. THE PEOPLE THAT ARE COMPLAINING ABOUT PRICE MATCHING & RETURNING FURNITURE ARE THE SAME PEOPLE THAT WOULD PUT YOU OUT OF BUSINESS, WITH THEIR RETURNS AND PRICE MATCHING ANYTHING THAT THEY SEE THAT WOULD BE MISTAKEN FOR THE SAME ITEM . I EVEN READ A COMPLAINT ABOUT SOMEONE GETTING A REFUND AND STILL HAD A COMPLAINT. ANYONE THAT HAS TIME TO WRITE A COMPLAINT AFTER GETTING A REFUND, BEWARE PEOPLE. I READ ONE COMPLAINT ABOUT BAD CUSTOMER SERVICE AND RUDE MANAGEMENT, HOW WAS THIER ATTITUDE TOWARD THE CLERK AND THE MANAGEMENT? BEWARE CONSUMERS THAT ARE READING THIS
    GAR-BAGE, THIS IS A ONE SIDED STORY. DON'T BELIEVE EVERYTHING THAT YOU HEAR, SEE OR READ. I HAVE WORKED IN RETAIL FOR 25 YEARS.

    0 Votes
  • Ju
    Just-the-Facts Mar 26, 2011

    Easy Life is garbage furniture that is overpriced. You get what you pay for. You get sleazy sales people and cheaply made furniture. Furniture is very difficult to shop for when you are working a budget. I have seen sectionals costing $2000 at one store only to find the same couch at another for $1000. You really have to do a lot of searching when buying furniture.

    The bottom line is stay away from Easy Life. There are no redeeming qualities.

    0 Votes

worst customer service

After being given a deliver schedule of between 9am and 1PM for a bed delivery by the sales office I called...

We are here to help

  • 16 years' experience in successful complaint resolution
  • Each complaint is handled individually by highly qualified experts
  • Honest and unbiased reviews
  • Last but not least, all our services are absolutely free

20% restocking fee

September 3,2006

I bought a couch from Easy Life Furniture that I loved, but when it was delivered the couch wouldn't fit up my stairs. I was really disappointed and called the store right away to let them know that it was coming back and they said there would be a 20% restocking fee. I was really mad and told them it wasn't my fault the couch wouldn't fit and I loved the couch and didn't want to have it returned and I did not want to pay the 20% fee. No one cared there or at their corporate office. I talked to the "supervisor' of customer service at corporate which was a joke along with their whole corporate office, I left a message and of course no one called back.

This was in the Torrance, CA store on Artesia Blvd., very unfriendly store manager and sales people. Once they get a sale they are not willing to help you at all. There could have been an exception to the 20% fee, I was going to spend more money and get a smaller couch and other things I needed to get.

This company is terrible it has the worst customer service I have received in a long time. Actually, they have no customer service at all, customer service entiles to serving the customer and making them happy if they want to continue to have their business. Other companies do not have this restocking fee, I know Wickes Furniture does not.

I am still mad as hell, but it is a lesson learned.

Andrea

  • Rh
    Rhya Jones May 25, 2007
    This comment was posted by
    a verified customer
    Verified customer

    I know the company and the people who work there, you just dealt with a bad person. you can't blame the company. also, almost all places like that have restocking fees, that is just part of buying furniture. Wickes may not have one, but their furniture is crap and way to expensive.

    0 Votes
  • Ed
    Ed Jones Aug 29, 2007
    This comment was posted by
    a verified customer
    Verified customer

    All furniture stores have a restocking fee. And anyone buying furniture should know the dimensions of their home. You can't expect all the work up to delivery to be free when it doesn't fit.

    0 Votes
  • Me
    Melody Prendiz Nov 07, 2007
    This comment was posted by
    a verified customer
    Verified customer

    I too know the people and the company bit only because their customer service SUCKS! I have had such a horrible experience with customer service. Easy Life has made my life anything but easy.

    I rightfully paid for my extended warranty yet they can't schedule a simple delivery, there are no follow up phones call that are made and they conveniently forget to call their customers of any cancellations.

    Here is a snippet of what I have been going though for 4 months now.

    - Upon delivery our warranty which we paid for was not included. We called to simply ask for it be mailed and that was asking for too much. After getting the run-around, we talked to the manager and he arranged for it to be mailed. A week later turns out it never left the mail room. My mother-in-law had to pick it up.

    - A month later the couch breaks. Turned out there was a crack in the main supporting beam. We scheduled a pick-up and it was cancelled without notice so we spent 4 hours for nothing. When we did call we were told we had been taken of the drivers route. Apparently Easy Life avoids their paying customers and hopes that they can figure stuff out on their own.

    Like I said, this is only a snippet of all the hell I have experienced from Easy* Life Furniture.
    I still am waiting for them to pick up my couch (great just weeks before Thanksgiving, I can guarantee I won't see my couch or hear any updates anytime before then).

    All I can say is really do your research on any company you are planning to deal with.

    Easy Life does have cheap prices and nice furniture but pray nothing ever happens because it is time consuming and emotionally frustrating dealing with a non customer-satisfaction driven company. "Just here to make the sale" should be their slogan.

    0 Votes
  • Ka
    Katalina Han Zevedra Jan 06, 2008
    This comment was posted by
    a verified customer
    Verified customer

    I think Mr. and Mrs. Jones who know the people at Easy Life are related to each other and each wrote a seperate positive opinion - which I respect though disagree with based on my own experience.

    I had a recliner delivered on Wednesday. It is now Saturday and the reclining mechanism no longer works. I purchased it from their Bellflower showroom. When I call they tell me that my purchase is "as is." However, my recliner was new - it came in a package and the sales person specifically told me that what I was buying was new and in a package unlike most of the furniture in the Bellflower warehouse which had been showroom furniture at their other stores. I explained that based on California law, purchased merchandise for home use is supposed to be fit for use. Further, there was another recliner - not the one I purchased - in the showroom that did not work. I asked the salesperson if the recliners were prone to break, hence the low price. He told me no, said that the recliner that I thought was not broken was indeed working but that the lever was just stuck, and told me that the recliner sofa I would be getting was new and packaged. Anyway, I did not want a refund just to exchange my sofa for one that reclined as it should. It has only been 3 days after all. After arguing with the manager he agreed but told me I would have to drive the sofa in myself and pick up the other one and could not pay extra for them to do the delivery. He gave me the corporate customer service line to see if they would agree to ALLOW ME TO PAY EXTRA to have my sofa picked up and a working reclining one delivered. The customer service at corporate would not even let me finish explaining what occured without interrupting and saying "you bought it as is" even if you bought it new. I asked to speak to a customer service manager that would at least let me ask my question - I had already received the okay from another manager for the exchange. She then said they could not arrange a delivery for me even if I paid extra - I would have to talk to the manager that said he would exchange it. So in a way they were giving with one hand and taking with another. I basically will have to hire a mover and a uhaul to do the pick up (over $150). I had paid Easy Life $65 for the delivery originally and was willing to pay this much more. At this point, I am not sure if I should pay $150 to hire a mover and truck to have another reclining sofa that might break in 3 days more!

    Their customer service was awful. I had recommended them to my sister and my friend who were both looking for nice and inexpensive furniture. I called them today and warned them - made sure they stayed away.

    0 Votes
  • Ro
    Rozz Jan 07, 2009

    When you purchase "As is" you take the chance of damage, defect etc. like they say you get what you pay for, just like if you buy a car "As is" you take it with whatever work that might come with it!! Buyer’s remorse can be avoided if you pay alittle extra money for something with a warranty. you cant expect to pay nothing for something!!

    0 Votes
  • Na
    Nancy Jones Feb 07, 2009

    I purchased a sofa and love seat from Easy Life in Oxnard, CA last Sunday and had it scheduled to be delivered today, Saturday, 2/7/09. By early Saturday afternoon I became concerned as I had moved my old cloth couch and love seat outside to facilitate the move of my new furniture, and it had sat out in the rain for 2 days. I also had a birthday party scheduled for my daughter that evening. When I called Easy Life to check on the delivery I was told that they had my address in a city 30 miles away. They also said they were missing one digit on my home phone number, but didn't try calling my work phone number when they couldn't figure out the missing digit on my phone number. Then they told me they didn't have anyone who could deliver to my city. After all, I only gave them a 3 1/2 window to let them know their salesman wrote the wrong city, zip code and phone number after having me dilligently filling out their forms myself with my correct address and phone numbers. I would have to wait until the following Thursday for delivery. I am having a party tonight with no living room furniture, except tables. I then asked for my money back. She told me that since I paid by check it would take 10-14 days. The money was taken immediately from my checking account due to their payment system by check (they actually run it then and give you your check back), and with the internet being what it is, it could have easily been proven immediately. Now I have no furniture and no money to buy elsewhere, and soggy wet furniture sitting in my front yard. I wish I had checked online before buying from them. Hopefully I can save someone else from the same type of fiasco.

    0 Votes
  • El
    EL CHOLITO Feb 17, 2009

    ESTOS SON MENSOS VATOS, QUE NO TEHNING CABAZA DE BURRO NO SON BUENO POR NATHA SON HOTOS.. EL CHOLITO DE MICHOCAN NOT MICHIGAN GRINGO BUT A GREASEY BURRITO

    0 Votes
  • Xx
    xxx Feb 21, 2009

    ok, i agree that their service may be faulty every now and then, it cant always be perfect and bad things do happen. But here's what you say " I was really mad and told them it wasn't my fault the couch wouldn't fit and I loved the couch and didn't want to have it returned and I did not want to pay the 20% fee". so you're mad, ok, you want the couch in but it wouldn't fit. whose fault is it? YOURS. because you didnt take the measurements. If you had bothered to read the sales agreement you would have seen that it clearly says that the customer is responsible with the measurements. signing the waiver is when customers like you insist to have the sofa in when it just wouldn't go, and any possible damage foreseen by drivers would be your fault, because you've been warned about it. that's because you dont want to return it. and to move on, 20% restocking fee again is part of the agreement, why contest it? you agreed and signed that. i did read my paperwork, why doesn't everybody do the same responsible act? it's that simple: don't buy if you don't like the terms of the sale. But at least get to know them!!

    0 Votes
  • Ar
    Armando Soria Oct 11, 2010

    I have had the worst customer service experience in my life with easy life furniture. It has been three weeks of hell after I made my purchase. No one seems to be taking any kind of responsibility for my furniture not being delivered and the Los Angeles district manager will not call me back.

    In my case: They could not deliver a couch up my stairs because they ( a contracted delivery service) did not have the proper equipment. I called Easy Life Furniture (Northridge, CA) and they told me they would schedule another delivery date with another company who would be "equipped" to make the delivery. One week later Easy Life Furniture has the nerve to send back the exact same two people with once again nothing in their hands. They didn't even take the couch off the truck this time because the delivery guys knew it wouldn't fit up the stairs. What did Easy Life Furniture expect would happen if they sent the exact same scenario to my door step!? Even the delivery men told me "I have no idea what we are doing here. I told them it wasn't going to fit". There is obviously a miscommunication with Easy Life Furniture and the Company they hire to make delivery's. So The guys leave and tell me the only way they can deliver it is by using a hoist (exact same thing they told me last time). They said their delivery company would charge $145.00 extra to use a hoist. I am so frustrated at this point So I said OK I will pay it. I tell Easy Life Furniture that i will pay for them to use a hoist just to get this thing done and Easy Life Furniture tells me the delivery company said "they could not use a host to deliver the couch". They blatantly lied to me and neither party would take any kind of responsibility for what they had said to me. Out of more frustration i said "I'm tired of all this professionalism can you please just drop the couch off in my garage and i will figure it our myself!" This is the best part, After I gave up and said "fine just put the couch in my garage" They told me they were going to charge me an extra $90.00 to bring the couch to my house again! As a company how can you allow your employees to take advantage of people this way? This type of behavior needs to be reported and documented. There are so many more respectful furniture companies out there what ever you do DO NOT USE EASY LIFE FURNITURE the next time you make a purchase. Their customer service department had so many chances to make this right if they would have just payed some attention to my matter I would have been happy even after the first incident.

    I am going to file a complaint with the Better Business Bureau ( http://www.la.bbb.org/ComplaintInformation.aspx ) and I encourage you to do the same. There corporate office really needs to make smarter hiring decisions unless they are OK with mistreating their customers. If you had a bad experience like the one I'm having at this moment then FILE A COMPLAINT today. Easy Life Furniture does not care about you, all they care about is making the initial sale. After that you are on your own.

    FYI: i work in SEO (Search Engine Optimization) and when ever you make a complaint online make sure you refer to their full company name like this: "Easy Life Furniture" . It helps search engines like Google pull these complaints when people search for Easy Life Furniture online. That way people know about Easy Life Furniture and the way they do business. If they continue to ignore my problem or don't make it right I am going to destroy their Google ranking. wait and see ;) I will build blogs, forums, and websites dedicated to Easy Life Furniture's incompetence.

    0 Votes
  • To
    TOM ACE Jul 08, 2013
    This comment was posted by
    a verified customer
    Verified customer

    PURCHASED A BLACKJACK AND MONTE SOFA THE SAME DAY. DECENT SERVICE UP FRONT. DELIVERED A MONTH LATER. TURNS OUT THERES A PROBLEM WITH ONE OF THE RECLINERS ON THE BLACKJACK. THE OTHER PROBLEM WAS THE MONTE, IT WAS WAY TO BIG FOR THE ROOM.I WAS FIRST TOLD THERE WAS A 20% RESTOCKING FEE, THEN BY THE SAME STORE MGR.(ROBERT) AN HOUR LATER 20% WENT TO 60%. AT THAT MOMENT I REALIZED THERE WAS GOING TO BE A STUGGLE.A FEW DAYS LATER WE CAME TO THE CONCLUSION THE COMPANY WAS NOT GOING TO BE THERE FOR US. YES I KNOW IM SHOUTING, BECAUSE IM PISSED OFF. THIS COMPANY DOESNT GIVE TWO ### ABOUT THEIR GUESTS!!! WE ARE STILL WAITING FOR EASY COMPANY TO SCHEDULE DRIVERS TO COMPLETE THIS NIGHTMARE. BY THE WAY THE MONTE SOFAS ARE TWO DIFFERENT COLORS. COFFEE TABLE WOBBLES, ROBERT HAS ONLY CONTACTED ME ONCE IN ALL OF THIS. DEFFINETLY TWO THUMBS DOWN.

    0 Votes

delivery problem

I purchased a bed last week, Monday, at the Easy life furniture in Cerritos, CA and paid cash and $65.00...

delivery disaster!

We purchased a couch from Easy Life Furniture (www.easylifefurniture.com). The buying experience was pleasant enough, but when it came time for them to deliver the couch, we had a horrific experience with them.

Firstly, they tried to jam the couch into the elevator and when it didn't fit they became angry and tried to force me to sign a waiver of liability so if they damaged the couch, I was liable for it.

After I refused to do this, they became even more belligerent. I refused delivery of the couch, since they would only bring it up to my apartment if I accepted liability for it. They called me back a few minutes later to come downstairs because they had left their dolly inside our apartment building behind a locked door.

I came down immediately to give them access to the dolly to find that they had pounded in our door to the point that the lock was bent and it was impossible to open the door from either side!

When I confronted them about this, they began calling me names and using slurs at me and picked up the couch and practically ran out of my apartment complex. When I asked the delivery man his name, he of course, didn't give it to me.

I was in tears at this point and trying to explain to my apartment management people that these men had damaged the door. The delivery guy came back to take of picture of the door and continued to be belligerent - yelling and calling me names.

It was a horrible experience. I am a woman and was alone at the time of delivery. They were trying to railroad me into signing papers I didn't have to, and when I didn't they began being intimidating and mean.

I will never do business with these people again and I encourage anybody else who is considering it to GET OUT while you still can. They are not an ethical company. Do not give them your money!

Amy
Los Angeles, California
U.S.A.

  • Ed
    Ed Jones Aug 29, 2007
    This comment was posted by
    a verified customer
    Verified customer

    My delivery went very well for me and I love the furniture.

    1 Votes
  • Ed
    Ed Jones Aug 30, 2007
    This comment was posted by
    a verified customer
    Verified customer

    Nothing but a great experience for me and I love the furniture, especially the price. To bad your experience was bad, but I have recommended to everyone and those who have bought had the same experience as myself.

    1 Votes
  • Me
    Melody Prendiz Nov 07, 2007
    This comment was posted by
    a verified customer
    Verified customer

    Sorry to hear that. Easy Life has made my life anything but easy.

    I've been dealing with their customer service on and off for about 4 months now because they cancel without notice, conveniently forgot to send my warranty which I paid for in store(for those who don't know- you pay in store and get warranty with delivered item, if not included this becomes your problem), they don't seem to have records of anything and they love to pass you from voicemail to voicemail (just press "0" it will force someone to pick up and actually listen to you).

    Easy Life- great prices, cheap furniture, VERY BAD customer experience/ service.

    And, everyone I've talked to has had a bad experience as well.

    PLEASE, do your research before buying from any store, I only which I did. Amy be happy you seen the signs early on, I only which I did.

    -1 Votes
  • Ed
    Ed Jones Nov 27, 2007
    This comment was posted by
    a verified customer
    Verified customer

    Can't agree with this complaint. I was sure to do my research. Actually, I shopped a couple of their stores and compared experiences and product based on some of these reviews. When I shopped their competition they were priced much higher and were less friendly.

    I found the exact opposite of what is described above and got a great deal with timely delivery. The delivery company was very pleasant and professional.

    I find it hard to believe the delivery company acted the you say without some type of provocation. It just doesn't make sense. But if so, I can sympathize with you. However, I would highly recommend Easy Life and have done so to all my friends and family.

    1 Votes
  • Da
    Damanga Marco Oct 31, 2008
    This comment was posted by
    a verified customer
    Verified customer

    Bought some furniture from the worst easylife store, (MURRIETA) the salesman was awsome customer service good... but dealing with the manager wow what a experience its like dealing with a teenage age girl going through puberty or Bi-Polar teenager, at first she seemed okay but she just snapped on a dime. Loud screaming at me and my family... blaming me for the delivery people's mistake ... I then canceled my entire order she became even worse ... I mean what a ###... I then took a bite of the 20% re-stocking fee which is full of ###... Like there going to re-stock ###ed up merchandise... give me a break ... I then bought the Majority of my furniture at Living Spaces... There was a couple of pieces I did like from easylife, and I ended up buying that at there Ontario Store...
    Everyone there especially the Manager a true Human being He listened to my story about there Murrieta store and Gave me his Assurance if anything happend to my furniture the next time he would tkae care of it

    -1 Votes
  • Robert Jacobs Feb 18, 2009

    I agree with Amber, I've actually purchesed furniture for OTHER people from Easy Life and I wouldn't do this unless I was confident it would hold up. Nothing bad to say here...

    1 Votes
  • Mr
    MrSofa Oct 17, 2009

    I purchased a show room demo dining room set, table chairs, china cabinet with hutch (all Kathy Ireland) plus a new living room set with recliner sofa, recliner love seat, recliner easy chair, two end tables and a coffee table. The china cabinet and hutch was delivered with scratches and one glass hutch shelf missing. It took weeks to get it replaced. A few days after receiving the living room set we noticed a problem with the sofa. The center section was not flush with the left and right section. It was positioned inward about two inches. It took five months to get an Easylife "tech" to come out and look at it. Yep, it's defective. Now they’ve taken it back to "Return it to the manufacturer for repair". 1) All they can tell me is the manufacturer is "Ashford" and nothing else (phone, address). 2) Now I understand that the manufacturer is liquidated and the furniture is discontinued. 3) They've let it slip that they will probably do the repair themselves anyways. The customer service rep. has lied and failed to return my phone calls. The store manager has just flat out ignored me. On top of all that and I have no idea who is going to actually repair the sofa as my matching irreplaceable discontinued sofa is gallivanting around the country side. Those are scary thoughts.

    0 Votes
  • El
    Elemental May 12, 2011

    test pic

    Comments

    0 Votes
  • El
    Ellen Kilroy Aug 16, 2011

    I can't believe that this company is still doing business. The pain began when I entered the store. Sales person with no knowledge of what they are selling and a manager that was the same. After making the purchase of a sofa, I was delivered the wrong one 3 times. Called the person (Tess Viall) that was to make the situation better and this was a joke. She was a Bit%& from hell. Who hires an incompetent Director like this. I Will tell everybody I meet not to shop there. Hopefully they will be going out of business soon.

    Miss Sofa

    0 Votes