EasyHome
Reviews and Complaints

On Saturday Feb 27 I ordered a washer/dryer from easyhome, paid a month on it to be told that it would be delevered on Tuesday, Tuesday March 2 came and I never received my washer/dryer, I called them to ask when it would be arriving at my place to be told that the truck was on the road and that i would get a call from them as soon as the truck got back..I never received the call so the next day I called again and they told me the same thing. they keep giving me the run around

I rented from easy home and sure I was late...but they had no right to just come into my home and then harass my daughter, son and nephew. First my daughter is only 16 and my son and nephew don't even live with me. They both live upstairs from me. They were told that I wasn't home and they waited in the hallway saying that my purse and keys were in the house and my car was in the driveway. My nephew then went into my apartment to see if I was there and they told him that he was trespassing. First of all he can come into my house, he has my permission to come in. They don't! And when they finally did take their fridge. I told them that they only had 2 mins to get it out, it took them 10 mins making me late for work, and they gouged my floor up. When I told them about it they said that the fridge had rollers and couldn't scratch my floor. That's bull, the back of the fridge did the damage. Going to seek legal council on this one.

first the tv sound quit working properly they tried to fix it but it came back worse then they gave us a cheap toshiba tv all scratched up used and said that was good enough and the reclining chair fell apart twice and finally took the chair to fix it but said it was beyond repair then sent out a dirty used chair that was in worse shape than the original one and told us we cant phone the bbb but we did i really hope we dont get ripped off we have been lied to we waited six months to try to get warrantee from then to no avail

I first began dealing with easy home 3 yrs ago in another town. I was re-sured that my account would be transferred with us, and no need to worry. I was given an option to take my product with me, or bring it back and I would go into the store of my new location and pick up the same product(s). Well, once I got here to Sarnia, this is where our night mares began. I had to pay 3 administration fee's cause they couldn't transfer my file (so they said) and I had to pay cash up front, I had to insure with them, the list goes on on on on and on. After not hearing back from the store once I finally got half of the product I had already paid for, it was 2 months later that I called in and apologized for not coming in to discuss all of my concerns about them, I met a whole new team of employees. I was told that everyone who had previously worked there was fired cause of fraudulent activity...nothing more was said. I don't believe anything has changed, other than this crew was sought to be more devious and sneaky about their ways. I was told that all the money that I have put into the items, would always stay in the store, but that my almost $3000.00 has disappeared with no trace. Me having receipts didn't matter cause the previous employee could of been making deals with customers...HOW INSULTING! So, at this point, I was un easy and should of pulled out of the whole renting or leasing of anything to do with easy home...but I was a full time student, with a fixed income. I was paid every second Tuesday...and was also told that they would not accommodate having my payment on that day, so instead I en cured a $10.00 late fee per week. that adds up. I asked them to fill out a form to take it out of my account automatically, NOP! wouldn't do that either cause they said if I didn't have the money there it would cost them money...WOW! I wasn't the one making up these ridiculous lies, they were. I always had them paid every 2 weeks... Some how my payment schedule was changed, to make me look worse and worse...
Then to make matters worse, I would have phone call after phone call, while they knew, when I got paid, and when I would be in... they just wanted to bother me. I finally changed my number. Then, they posted my billing information in the lobby of my apartment building...how embarrassing was this? I contacted a lawyer, and was told that with the proof, and pictures I had, and the signed affidavits I had from all of my neighbors, I could have the product I was paying for 3x's over cleared of any debt owning and own my product...but, I decided, not to take it that far, and called and told them if that were to happen again, there would be harsh consequences for there embarrassing actions towards me.
I could go on and on about how wrong this company is, and how they treat people like 2nd class citizens, but I think you all can relate to most of what I've said... I finally said...F&^K IT and went and bought myself a brand new True Slim 50" Plasma T.V. and I am still waiting for them to come and take there hunk of junk away.
One last thing...I am still waiting for the remote I brought back that they tried to give me a burnt dirty old filthy remote, that went with a somewhat new TV...I called and called to have them get someone to look at it cause it was clearly on its way out...the loaner I was to get, never came, but they tried to pull a fast one on me, and bring me a 5 yrs older tv, with blown speakers, and wanted me to pay the same amount for, and that was the products, I would be paying off...Well, now they can have it all back, but, why won't they come and pick it up? Now, they're trying to work it out with me? Nop, sorry too late...I want there product out of my home, and to never have to deal with there bull crap again, I hope that someone can start something to where this company has to be held for there actions, and be dealt the consequences they deserve...HARSH ONES! If anyone does want more info about all the other things they did, I would be all too happy to provide this...and if anyone wants to go further, sign me up cause I will help...but can't do this all alone...we need everyone to participate...let deal them back there bull ###, but truthfully...

I am 1 yr term for laptop and I was told I still owe for 40 weeks I dont get this I had since DEC 2010 I got this after Christmas a bit they also gave me 1 week free I think or 2 I forget. Anyhow how do they figgure out 40 weeks left? or payments? thanks yes I got a cybertron desk top as welll with them I had probs with it but they fixed with then less a week. I got a disscount as well the next payment so Iam happy. Now my ? is will they release info to 3rd partys like if some one calls and ask if this person is with them or not. my laptop should be paid off before the tower and screen.

I currently have a laptop through Easyhome, which I use for my business. I was working away at some important business things on my laptop and all of a sudden my computer shut off. Easyhome deactivated the hardware on my computer and I wasn't even a week late with my payment. I don't think that its fair that they could do that without warning...If it was an hour later I was on my way with my payment. This is not right and I think that something should be done that they cannot do that!

I have been a long time Easyhome customer with no problems at all HOWEVER, I moved to another province and went to rent a bed again from them... they had all my info in their computer and could even tell me what I had rented in the past and when, but when it came to getting another bed from them they said that they had no idea how much equity I had put into the bed (duh?!?! it's in your computer) so they just randomly picked an amout... knocked off a few weeks at the end of the rental term. The manager was extremely rude because I only owed $400 on the other bed I had rented in the other province. I think it was because she didn't want to lose out on any money. Be aware that they don't always honour their "Investment Transfer Promise" AND they made my payment due dates to be Sunday's when they aren't even open... and then call rudely Monday morning saying I was due yesterday. Giving back the bed in a few weeks.

On May 20th 2010 I rented a 42 inch Plasma T.V. from Easyhome. The total price of the USED T.V. was 949.00 with a one year contract. When They wrote up the contract and I got home I noticed they tried to screw me, the contact was for a new t.v. even the serial number was diffrent from the T.V. I wanted. The contract was for 2698.80 and was for three years. I finally got that fixed and had my new contract. I was over half paid off when we decided to move and since I paid the insurance protection coverage and with that easy home can come and move the T.V. for me. we stayed at the new house and left the T.V. hidden in our apertment until the next day, that night there was a water leak from our apartment to the downstairs apartment and the fire department was called, anyway they enterd our place through the patio doors and did not lock it when they left. Someone after that came into the apartment and took the t.v. and went out the back door with it. I called the police have a report and the police even said the firemen noticed there were people across the street watching them until they left. But anyways I have been paying all the insurance on the T.V for theft and now they say I can come and rent a new t.v. but have to start from scratch. They got a new T.V. from their insuranse and they get to keep all the money I paid on it, I DONT THINK SO. What was I paying insurance for, it did not help me at all. They got everything back but I am out over 600.00 plus all of the insurance money I was paying them. Now they are trying to say I only payed 400.00 on it BULL-S#$*!. I rented the T.V. In may 2010 the T.V. was taken December 2010. the payments were 19.00 per week and I paid for 8 months, that is little over 600.00. PLEASE DO NOT RENT FROM THESE RIP OFF ARTIST!

Bought a tv from these donkeys 15 years ago payed it of in payments.in full. Well... Come to realize I haven`t used that bank account in years for anything but getting my insurance payment taken from there. Noticed something very odd... These # are still taking 6.22 out of my account every month to this day. Wtf! I know 6.22 per month does not sound like a lot but over a period of 15 years... And the product has been payed off. Lets do the math! 6.22per month times 14 years did I say wtf! $1044 is what these #ers owe me now! Pay up # or we are going have some fun.

I used to work for this terrible company as a "Collector". DO NOT EVER RENT ANYTHING FROM EASYHOME! Trust me, from someone who used to work there. First thing's first, the rate at which they lease merchandise is at least 4 times the book value. Example, a NEW tv is worth $950, they will sell this tv for $24 per week. The catch is the term of the lease is THREE YEARS! That totals $3800! And that doesn't include the liability coverage which is mandatory at 15% of what the product is worth and tax! So you will end up spending $4938 for that TV, and that doesn't count if you're ever late which is $10 per item! Also, about 75% of the items in the store are used, don't ever let them tell you it isn't because they will try. And any harrassment you get, trust me the employees are forced to do it. If the collector doesn't call you, your references, your employer and anyone else listed he or she will get in trouble. Oh and they will also visit your home and your family's home to try and take your stuff if you don't call them back. Management is an absolute joke, they treat the employees like ###, pay them like ### and that's why the turnover rate is so high. The day I got a better job and quit that place was the best day of my life! Don't ever walk in that store to rent anything! Peace and Love!

Beware of the easy home store in cheektowaga, ny. The owner, I believe his name is bill or bob, and the lady claiming to be his wife are very rude nasty people. They will tell you what you want to hear for them to make a buck. When I questioned why I was lied to, the lady became irate and started acting crazy. I would advise avoiding this store at all costs.

Totally outrageous, my wife got a bunch of stuff with them, and she passed away. i tried to keep up the payments but i couldn't. so i said come pick this stuff up, and they said no? they said they would prefer it if i paid them. yeah not happening. so now the stuff is outside in the snow and slush, i told them they got about 10 minutes to get the tv, couch, bed, fridge and tv stand. they didn't and the stuff was taken. took me to court and i won it. Never ever go with easyhome, lori ( store manager ) left PERSONAL comments? ex. " stop acting like a bum and make your payments " word for word. well easyhome, sit on my middle finger and rotate.

To start I put $ down on a pillowtop mattress that never came in. Meanwhile they gave us a crappy mattress to sleep on. We never missed a payment and were planning on paying off the mattress within 4 mths. They kept saying oh we ordered it two weeks turned into 4 mths. Not cool at all. Then they finally get a mattress in not the one we ordered still I was okay with the euro top they had then they tried ripping me off telling me that if I want the eurotop mattress which replaced the pillowtop I originally ordered I would have to pay twice as much with a payment and begin a new contract all over again. Or pay 420.00 the next day for it outright. What a crock off crap I told him to come pick up his mattress or I would set it on fire in my yard. He didnt like that. I wouldnt but I feel so mad why go through a company that tries to screw you over like that. You guys get my money never give me what I want then ask for more money to give me what I need. You guys shouldnt even be in business. Thanks for nothing. Please dont rent from easyhome. They are scammers and deceivers. Call me if you need proof.[protected] dennis

I have been an excellent customer for 3 years at EasyHome, the staff have been great, however, recently my grandmother passed away who lives in New Brunswick. I had to pay for the flight home and have been a week late here and there for the past month. They have allowed their collection agent to call day in and day out to my home and be very rude and threaten to come get my items. I informed the manager of that location of the rudeness and she did nothing, so I went over her head. I left a complaint on the contact us page on their website. The district manager called me within a few hours, listened to my situation, is dealing with the agent and also gave me a free week to help me get caught up to the point where I will be fine. Moral is: If you are having that many problems with a store, complain to the right people and they will fix it for you.

i have been renting from easyhome and i have paid out all my stuff on august 2010...and now the new woman manager doest not let me rent cause I hunged up on her...for emergency reasons...but to let my case known i have contacted my lawyers, and this is just plain prejudice..i am native and yet not allowed to rent.. and no arrears are oweing...cant make sale people acting like that or they should just get a new one cause this has happened to few people already...

Lucie is the spawn of the devil! She is completely unprofessional and a power hungry female manager who harrasses and bullies ALL of her employees. She is uncaring and unsympathetic to all situations regarding family life and demands that her employees work extreme overtime and weekends with NO compensation. Beware before you take a job with this company under her direction. You will live to regret ever working for her. Thats a promise.

I have a complaint about the easyhome store in Glace Bay about my payments... One minute they tell me my account is yup to date then they go and leave harrassing and snotty messages on my answering machine telling me it unacceptable for my payment to be late i had no dammmm idea it was late no friggen wonder no one wants to do business there... Imagine if my payment is not there by 8 pm tomorrow night they will see me in court well then lets go to court because I ahve everyone of my receipts just because you don't like somebody doesn't mean you can try and rip them off because you people are shirt in cash frigg you... I guess I'll see you in court...