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1.8 550 Reviews

Dunkin' Donuts Complaints Summary

115 Resolved
424 Unresolved
Our verdict: When using services from Dunkin' Donuts with a poor resolution rate, be vigilant. Understand the common pitfalls other customers have faced. Prepare thoroughly for any interactions with their customer service, and consider alternative solutions if your issues are not addressed satisfactorily.
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Dunkin' Donuts reviews & complaints 550

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12:15 pm EST

Dunkin' Donuts failure to honor discount/deceptive advertising

The dunkin donuts branch at 636 City Island Ave., Bronx, NY 10464 failed to honor advertised $1.99 medium macchiato. Stated the discount was only for phone ap or gift card. Why should I pay twice as much because I don't have an ap? Store is usually understaffed, at one time left unattended, with doors open, in the middle of the day. Often fail to honor discounts claiming "Machine is broken, " etc. Since ad did not specify exclusions, manager should have honored the discount.

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6:03 pm EST

Dunkin' Donuts management misuse of authority

My son works at the Dunkin Donuts in Morrisville, NC. Where he has been a shift leader for over a year.

Every since he has started anyone that has came in after him has made it to manager except, him and his roommate CJ. I had the opportunity to meet the previous owners before the store was sold. The previous owner stated to me that my son was very dependable and a very hard worker.

My son doesn't have a car and catches a ride with his roommate when he leaves for work. But now one of the managers of the story named Tiffany has taken it upon herself to change my sons schedule, knowing he doesn't have a car and has tried to write him up on money missing, but the money that was missing was being taken by Tiffany to put in her bag at the end of her shift, making my sons draw short.

But Tiffany waits two to three days to tell my son his draw was short, but the money turns up in her drops.

From what I'm being told Tiffany was just released from halfway house due to cocaine use. I think the new owners should look at Tiffany to see where their money is going.

Also there's a Lekeshia that works at this store that and under the old owners her boyfriend has tried to rob the store but she is still an employee of the store.

My son is a very hard worker, but being harassed and mistreated on his job is not fair to him as an employee or a human being.

If the management can't be straighten out then they all need to be fired.

Thank you
A very concerned mother

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James Lashune Mcvay
, US
Mar 13, 2016 10:18 am EDT

I work on piedmont Atlanta ga he told me I was sorry I don't no how to do nothing.everyone else is better he can find is me one better than me.the general manger was laffing it only me on the sandwich board if I talk to some one over them it don't get resolved when I work at night I make dranks do the sandwich board and cashiers and I do the truck.they drop my hours from 30 to 32 hours down to 20 or 15 hours the general manager trying to fire me for osp time.I tell them if I'm so bad rol the cameras back the assistant manager threatened my job I was there before them and some new people they hired bout 2 months now they gave them my ours one girl quite she was a assisa manager they told her she wasn't qualified but she was there before them.please I need help I fell helpless

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James Lashune Mcvay
, US
Mar 13, 2016 10:10 am EDT

I workxat Dublin and there trying to fire me for no reason yesterday I was front with a assistant manger using his authority

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5:56 am EST

Dunkin' Donuts chai

Service is great but I specifically go before 6 am so the same guy, Kenny I think, makes my drink. He makes the best chai - a FULL cup, it's hot, isn't filled with foam and it's delicious! My complaint is the cost yesterday it was $2.59, which I thought ridiculous, but today it was $2.80 a $.21 hike in one day absurd. Seriously $2.80 for a cup of hot milk with a flavor packet...See ya Dunkin!

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6:59 pm EST

Dunkin' Donuts customer service

I was in the drive thru at dunkin donut at 32 peruville road lansing n. y. store # 346810 cashier. kelsey s. I ordered large coffee coolatta. large hot coffee and a donut. I was at the window and the girl put the donut in a bag and dropped on the floor and then proceed to hand it to me laughing! I said I do not want that donut it fell on the floor and she said so what it was in a bag. I said I am not taking that donut the bag had water dripping off the bottom and she says well I am not giving you a new one and I replied you most certainly are. she mumbles few things goes to donuts where they have this new thing they can put cream in the donuts which she did put in the bag and licked her fingers while handing me the bag! coffee was cold and coolatta half melted by the time done witi her nonsense. took all I had not to go inside and give her a public what not. very unprofessional and disrespectful.

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2:27 pm EST

Dunkin' Donuts management

Management for stores located on Neil Street in Champaign IL : The manager bullies and slanders the employees in front of customers. Yelling and screaming at them when customers are in the store. State they have complaints when they do not, accuses and seeks to embarrass employees with lies. Most of the mistakes are made by the manager who does not own up to her mistakes or make apologies to her customers for her errors. Manager is rude to customers in the drive up lanes.

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Anon-y-mous23
, US
Dec 09, 2016 7:42 am EST

Management is worse than employees, I treat EVERY customer with the utmost respect. Starting with a hello, "how are you doing today?" "How can I help you today?" I repeat the order back, I tell them their total, accept their money, give them and tell them their change, followed by asking if they'd like a receipt or not (if they do, I mention the survey and free donut). I make them their order, I ask them how it is and if they need anything else of anything, to let me know. When they say it's good, I tell them to have a great day, to stay safe, and to stay warm (it's winter). And this is MY dunkin donuts customer service. Quick, efficient, and the whole time with a big smile plastered onto my face. I know I have no place apologizing for other employees and management, but everytime I read complaints all I can think of is, "I'm so sorry for your expirience and I wish you all could come to my store sometime so I can show you what REAL customer service should look like :)

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Ben Araya
, US
Nov 03, 2016 9:46 am EDT

It seems it is the same if not all but most dunkin donut places. I do have the same treatment at Donkin in Bolingbrook, IL 60440 located at the corner of Boughton and Pinecrest.
I refuse to walk in Dunkin Donuts coffee shop, even thogh I got hooked with their coffee for the last 22 years, until I deliver my complaints and get a respond from the management. I've been told that is unthinkable but still I will hold on my decision.
Ben Araya

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maharanee ramphaul
, US
Feb 17, 2016 11:32 am EST

Feb 17, 2016, I went to Dunkin Donuts on 34th st; 51 East 34th st New York, NY 10016. There employees are very disrespectful, and doesn't understand customers. I asked for a medium macchiato and had to repeat myself 3 times, the male that I was taking my order wasn't even a cashier and just keep yelling his uniform shirt was brown no name tag displayed. I then went to the cashier to complete my order and pay, this guy said something to the cashier in there language and they both laugh. IT IS INAPPROPRIATE FOR THE STAFF TO BE SO DISRESPECTFUL TO CUSTOMERS. I said to him are you talking about me, the cashier became all red and nervous and stated not to bother. I made it clear that its disrespectful to speak about customers especially in another language and didn't realize that I understood each and every word he said. I strongly suggest to meet with your staff and let them know that. I stated, I can no longer continue with my order, the other cashier was apologizing after I mentioned that I will be reporting this matter and request to continue with my order. I couldn't continue with my order after this incident, would you?

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1:24 pm EDT

Dunkin' Donuts no donuts available

Dunkin donuts Egypt actually is not selling donuts because every time iam visiting it, they are out of donuts and when I asked how come I was told that they sell only half an hour a day as they did not expect a lot of people when they opened so they are out of raw material .What a shame and disrespect I think its better for them to close until they are ready to receive customer.what a disappointment and failure.

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med.ehab
, US
Oct 25, 2015 1:29 pm EDT

Disappointment,

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3:54 pm EDT

Dunkin' Donuts manager

This used to be my go-to dd, that is until they made casey the manager at the 1414 newport ave pawtucket ri 02861. She is very rude, talks crap about people to the crew and customers, fires people then says they quit, hangs out with her assistant manager and crew outside of work going out drinking which has her having her "favorites" at work and they're the ones who get all the hours and special treatment. She knows crew members smoke marijuana on the clock on the property and says nothing but "don't get caught". If she doesn't like you she will cut your hours/make your life hell til you quit. She has been heard saying shes untouchable and nothing will happen to her. She lies left and right to everyone including her district manager to make herself look good and like she does nothing wrong. Plenty of customers say they can't stand her and wont go there.

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8:08 pm EDT
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Dunkin' Donuts customer service/employees unprofessional

In light of the recent dunkin donuts employees who harassed police officers I will no longer be spending one dime at any dunkin donuts location! Like most people of my generation I grew up on dunkin donuts, in light of the ignorant, unprofessional behavior of it's employees and their despicable treatment of our esteemed law enforcement community, my three children will not be growing up supporting this business! I am not related or associated with any law enforcement officers, I am just an informed, educated and reasonable member of the community who knows that if it was not for these brave, selfless, law enforcement professionals, our communities would be a cesspool of corrupt, lawless individuals. We all owe our law enforcement professionals the respect and admiration they deserve. Shame on dunkin donuts for hiring such undesirable employees and shame on their parents for neglecting to raise educated, respectful young members of our society!

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1:24 pm EDT

Dunkin' Donuts reward card

I have had a reward card for over 3 months now, i accidentally pushed auto take out. . . Up tail this month, august 2015, there hasn't been an issue. August 10th, 20th, and 24th. They have deducted $10. 00 ea. Time. I was under the impression it was going to be 1xa month. So, bottom line, , , , i want to opt out of auto. . I have spent over an hour on. . Hold trying to reach someone, , , i have tried to go online to get help with this issue, they won't let me into my dd perks card. They have cost me 1 overdraft charge, so now, by the end of this business day, , if i have not received any help, i will be calling the bb, and turning them in.

A very disappointed customer, dee s.
Alliance, Ohio 44601

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2:51 am EDT

Dunkin' Donuts poor service and bad tasting coffee

I usually stop by the Dunkin Donuts store inside a gulf gas station at 35-04 Bell Blvd Bayside, New York but lately every Monday morning at 1 Am the Indian guy behind the counter never has fresh coffee made he waits until someone stands in front of the counter then he say he'll make fresh coffee, beside which he doesn't know how to make coffee right to begin with, he put the hot coffee into the cup an then proceeds to put cold milk into it, I like my coffee HOT not COLD and if you ask for 1 sugar an he puts 3 tablespoons full, if I was a diabetic he would kill me.
But do you people at Dunkin Donuts train these people?
If I'm going to pay $4 for a cup of HOT COFFEE I want it fresh and Hot an not wait for until that employee is good a ready to make a fresh pot last minute. Sorry to say BUT THE COFFEE AND THE SERVICE STINKS..

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4:49 pm EDT

Dunkin' Donuts horrible customer service

The purpose of this message is to describe the unethical, disrespectful, and unwelcoming treatment of the old brownish short lady who works during the afternoon hours at Dunkin Donuts, which is located on 4045 West Lawrence Avenue, Chicago, IL . The store number is 301124, and the phone number is [protected]. This female worker has features of being from Pakistan.
First, she does not let customers go to the restroom. She does not want to unlock the door for them. Second, customers are waiting at least 10 minutes for her to take their order in the situation when there are not even any customers before this customer. Third, she does not know the prices of the items or charges the customer different prices then the price for the item the customer has bought (I.e. she does not know how to use the computer system for the items). When the customer states that this should not be the price, she keeps repeating the same price she has originally chosen and pressed the bottom on the computer. She asks the younger workers what is the price of the items, and they know it. However, even after the younger workers tell her the correct price, she keeps repeating her own price. In addition, in the middle of the unresolved issue caused by her unsophisticated and incompetent mistake, she leaves the cash register unattended and goes to the washroom.
In addition, she is not willing to obey the Dunking Donuts policy for rewarding people when they take a survey. On the receipt it states that if people buy medium or larger donut, they can get a free donut. However, she does not give the free donut, even if people show her the code.

In fact, people, don’t need their donuts. Four donuts at Jewel Osco cost one dollar, which makes 25 cents each. People don’t need their disrespectful attitude because there are other places where people can even buy 4 big donuts for 1 dollar.

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nottelling
,
Mar 21, 2008 5:31 pm EDT

My co-worker went in to get coffee from our local dunkins. The girl filling the order is kinda new, I myself have seen her a few times before. Well she over flowed the cup and the coffee was dripping down the side . Instead of whipping it off with a napkin
SHE LICKED IT OFF FROM THE BOTTOM OF THE CUP TO THE TOP. My Co-worker is so upset that she threw out the cup and has not gone back. Excuse me but who the hell licks the cup? What else has she been licking in the store. That's just not right.

I for one have not gone back since my friend said that.

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12:49 pm EDT

Dunkin' Donuts bad service

Today July 20th 2015 I went into Dunkin Donuts for a strawberry banana smoothie. I didn't stand in line for a long time it was two people in front of me. I ordered my smoothie and went 2 the other end of the counter to wait for it. There were two girls waiting for their drinks as well. The guy making the drinks gave one girl her drink and the other girl was still waiting on hers. after a while the other girl had 2 ask for her drink which was done already and sitting behind the counter. Then the employee (Edgar) started to make a strawberry smoothie which I thought he was making for me, but no he was making it for himself. So I stood there for a minute thinking he was going to make mine next but he took his and walked away. So I informed the lady that I was waiting for a smoothie and she asked the other employee (the guy who I paid) did I pay for a smoothie and he said yes, then she asked him why didn't he make it. How was he supposed to make it and he was taking customers? The guy that made himself a smoothie wasn't doing anything.

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Kevin Richards
utt, US
Jul 20, 2015 2:06 pm EDT

Most likely the guy that made the smoothie was on break. The law requires that they get breaks. When you are old enough to work you would want to take your breaks. Especially after dealing with customers like yourself.

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7:15 am EDT
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Dunkin' Donuts staff tells customer to f* off

11 July 2015 I was at the DD outlet on a Saturday afternoon - had a dispute with the staff becos (1) she doesn't know what sweetener is and proceeded to put sugar into my ice coffee (I am diabetic) (2) the milk in my coffee was bad - there were actually bits of milk solids floating in the drink! I asked for my money back, and as I was walking away, the staff yelled 'F*** OF'F!' loud enough for everyone to be really shocked. Really mature, guys - way to go, Dunkin Donuts. Bad food, Worse service.

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2:55 am EDT
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Dunkin' Donuts keys missing to my car and house

I was in the store on 07/06/2015 at around 7 pm. I parked right in front of door witch is about 5 ft. I went in store to order and I got half of order had to wait for rest of order so I put the bag of food to the side in a tray that was there with my car keys and house keys there I told the guy that was working behind the counter to watch my stuff no one was in store at time so I used the restroom when I came out witch was only a min. or so my keys where gone on the key chain was a nyc small badge and my keys where gone when I asked the guy wheres my keys he said he just move the bag over did not see my keys I would like to see the tapes in that store for that day and hour I will not rest till I get them back what kind of people they have there working my number is [protected] thanks

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say it as it is
Yakima, US
Jul 07, 2015 11:10 am EDT

Is there a reason you did not take the keys with you and lock up the car?

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8:10 pm EDT

Dunkin' Donuts managers treat employees bad

My son friend work at this location until last week, the manager of this location threat him so bad make him feel he's no body the situation when so bad make my friend son try to commit suicide, he is at the hospital, because this manager and the worst is when we make a complain they give only a name company and no phone number(Nourhaa L.D. Incorporate), can not found online. Now doctor and everyone who's love him try to tell him, he matter he is some one. Sorry m English is not perfect.

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10:00 am EDT
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Dunkin' Donuts store manager

Today is saturday october 11, at 10:30 am.this store is located on syracuse univarsity campus, on saturdays there are always sport games that ate scheduled days an even months in advance.the store manager is never here on saturdays the stores most busy day of the week, the store manager never has enough staff to handle these types of crouds so the customers suffer poor poor service! the staff are always untrained young kids left with no proper leadership to run one of the most popular coffee house on the campus.the staff that works under the manager liz.try there hardest to serve the crowd they are left to deal with.not only is this totally unfair to the customers but its totally unfair to these young employes working for alot less than what that manger makes an they

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kpick
, US
Nov 02, 2011 9:09 pm EDT

Today I got a coffee at the drive through in North Chicago on MLK Memorial Drive. And for the 4th time this month, though I had emphasized no sugar in my order, I came home and took a sip and it's got sugar. On top of that I had to wait for several minutes due to slow drive through time...just for them to get my order wrong!

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didmewronge
, US
Jul 05, 2011 4:17 pm EDT

When an employee has problems or concerns about the store an you go ask your employer for help an he cant even answer tells you he'll check it out..never gets back to you. when you keep complaining they tell you to quite ur bi**hing.you get your hours an pay cut... thats what happens when you work everyday, stay late, an help when its needed..nice way to treat dependable workers.

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TicTakToes
Red, US
Jun 12, 2011 9:50 pm EDT

Twisted donuts are twisted clockwise. They should be twisted counterclockwise. This is the northern hemisphere. Twisting donuts the wrong way adds to the tornado and hurricane problem because of coreolis force. I complained to a worker. She did not care. She is probably from the southern he

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johnwi
, US
Jun 03, 2011 6:18 pm EDT
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Walked into dunkin donuts on the blvd with a coupon and handed it to Rachel employee she was very rude about not taking it was very rude with her tone. I will never go to this store again I've been coming here for five yrs now and one employee ruined it . Terrible service terry and bonnie

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z06lag
, US
May 31, 2011 10:43 pm EDT

The store by my mother's house was selling the $10 coffee books at Christmas time last year. I received one of these as a gift from my mother. She bought several of these books. Now we find out that the same Dunkin Donuts where these books were bought - will not accept the coupons! She spent a lot of money on these books and now they can not be used anywhere near where we live! This is a total scam!

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complainer00001
ocala, US
Jan 23, 2011 11:47 pm EST
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Every time I go to this particular Dunkin Donuts they are allways out of donuts and the ones they do actually have are always stale. I always order a mocha iced coffee and no matter who makes it, it is always made horribly and always different. The staff are not friendly at all either. Very dissapointed. This is the one in Ocala right by the interstate, you would think they would be really good considering the location.

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Hank Mhansallow
Ira, US
Nov 22, 2010 3:38 am EST

This complain is to the one they call 'Ricky'. I am directing this to him because he is a mousey little ### who thinks he can mess with peoples hearts. His flawless chiseled face, ambiguous body, and dyed greenish-bluish hair. This boy is every mans dream, and my complaint is my broken heart, and my solo steak dinner date, I wish he had joined me.

-Hank Mhanschallow.

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Bremlene
, US
Jun 15, 2010 7:19 am EDT

I visit the dunkin donuts at Melbourne, Florida (Eau Gallie Road store) quite often. There seems to be little training for their new employees.

Several times I have waited while the server went for help in filling and ringing up orders. Once, late at night a blue shirted employee was outside in a car smoking when I went inside. I don't think the smoke was tobacco ?

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csl2010
, US
May 17, 2010 9:56 am EDT

I can not get a consistent drink at Dunkin Donuts. I just paid $4.00 for a Cappuccino with no froth for about the 5th time. I will not be going back, as I find it unacceptable to spend that much on lukewarm milk.

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Pacifist
, US
Mar 07, 2010 10:12 am EST

Worker refused to return unopened bottle of water because the manager was not there. Worker spoke in Spanish assuming I did not understand her when she told a co-worker the real reason she was not returning my money was because the manager said not to return anything.

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5:26 pm EDT
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Dunkin' Donuts threats and harassment at work

I Am writing because I have been Threaten at work it was about 6 weeks ago and I went to my manager and he said that he talk to her about. I had change shift not to have to work with her also for other personal reason. On October 5, 2014 Rhonda Torres came in at 10 30 pm and there was another person there to I was having her ring out the customers for drive thru so I would not have any problems. Rhonda was upset because I had told the manager that she had taken all the tips from the cup just before she was to split it with me I believe it was on October 3 or 4. Then When she came in on October 5, she didn't say anything to me I was taken care of a customer on drive thur and she said to the other worker I can not wait till 11 I will be happy I will be alone and I don't have to deal with her when she seen me walking buy with a drink in my had she hit me with her elbow then she started calling me a liar and saying other things. I just said to her that I had nothing to say to her. Then I went to tell the baker what he need to bake for that night and I punch out and went home. When you try to call the manager or someone they never answer the phone or text messages. At the time I was Threaten I was going to stop working there till he said it will take care of it this has been going on for awhile. I have done all I can I even asked for a transfer which is in I have to wait till the store opens in fairfield but at this point I don't know what to do. And when I go to bagel he tells me I must talk to mike and mike tells me I must talk to bagel. So nothing is being done about it everyday I go to work and when it is almost time for Rhonda to come I start to worry that she will come in an start with me. I am always at work on time and have never called out. Rhonda is always late and always calls out and she goes out to her care to take her medication but she ends up out there for 30 to 45 min I am afraid I will lose my job for this complaint but nothing is get done about and I have friends and family that I have asked what to do and they know the problem I am having and I have text in my phone. I do have the store number I am talking about 349436 this is the location number.

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3:59 pm EDT
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Dunkin' Donuts - wrongful termination

I used to work at Dunkin Donuts in Concord, NH. At the Steeplegate Mall. Recently, I was accused of stealing money from the cash register. I got a call from the police yesterday morning, the police officer told me that I was being accused of stealing $93.00 out of the cash register. Immediatly, my jaw dropped. The police officer told me that my Dunkin...

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Dunkin' Donuts lack of product / bad service

I went to the Dunkin Donuts on Fourth Street, Newberry Area, in Williamsport, Pa and ordered an oreo vanilla bean coolatta. I just had it out of my mouth and I was told that they don't have the vanilla bean to make the coolatta. This is the third time this has happened. Also, the people at this location are extremely rude! They never have good attitudes about anything and act as if the customer is bothering them. If they're advertising a product they need to make sure they have all the ingredients in stock at all times! This is by far the worst service ever. I have told the manager in the past about these things and I got just as much of an attitude as I would have from a low end employee. This is inexcuseable!

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Rose Mary McKenzie
Jacksonville, US
Aug 14, 2014 10:20 am EDT
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This complaint is with Dunkin Donuts @ 9094 Merrill Road in Jacksonville, FL. I go to this location usually 2 x wk. I have never had a problem before today. I went in at 7:15AM. I ordered with cashier a chicken salad croissant, turkey sausage with egg, cheese on english muffin. 2 orders of hash rounds. I asked her could all bread be toasted & could hash rounds be dropped fresh. She was the only polite employee in the place. She stated yes Mam, no problem. I paid and waited. The employee that handed me my bag with food, just handed & walked off. When I looked at sandwiches they were ice cold & breads not toasted. I said excuse me, but all of this is cold. The Mgr walks out of back & takes sandwich. The employee tells me & her that chicken salad is cold, I said I know that. but I would like bread to be toasted, I said english muffin sandwich is so cold it will not even melt the cheese. The Mrg says, that is how our cheese looks. I said well I just want it all hot & it is not. The Mgr takes food & goes to back. When she brings the bag back out, she slams the bag on the counter, says Here & goes in the back.. I open bag & all is hot, but I wanted to request mayo packets. All 3 employees are deliberately ignoring me & walking around as if I was not standing there. So finally I just said into the air, May I please have some mayo? The girl with a headset, taking to go orders just starts a very sarcastic laughing fit & looks over at me as if I am a huge bother to them. I am given the mayo by another employee and I leave. When I get to the vehicle, I do not have the 2 orders of hash rounds that I paid for. I go back in with the bag, I am totally & deliberately ignored again. So I say into the air that I would like to speak to the Mgr. The lady that had slammed the bag on the counter & taken the food to the back comes out & asks me what is wrong, I stated that I did not have the hash rounds that I ordered. She stomps in the back & has a different girl bring out the hash rounds. I stated that I did not appreciate the rude service, and made to feel as if I made I was a bother to all of them. I was not the one that made the mistakes in the first place. The employee with the head set turns around and laughs right at me. There was a lady in the drive thru with her car window down and she heard everything. I stated that I was contacting Corporate re this, because it was all unnecessary. When I walked out the lady in the drive thru pulled around to me. She stated that she comes there often and that this was the rudest crew that she had ever encountered. This was just a shame. What was to be a nice, peaceful breakfast with my husband in the early AM was just ruined. I have not had a problem at this location until today. In fact, just last week I recommended this place to some friends for their fresh breakfast sandwiches. I will not return for that morning shift. I will go in the evening and see how that goes. I may have to change locations and that means travel time out of my neighborhood. So very SAD that a few bad apples can ruin the entire barrel.

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3:02 pm EDT
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Dunkin' Donuts health code violation

I went into this particular DD store on west main St. In Norwich Ct., Today. While I was waiting for service I noticed an employee (male) service another patron. This employee was dressed in a DD white shirt, and a pair of blue denim jeans. The problem was his jeans were belted halfway between his waist and his knees. You could see his under garments. While he was preparing the food he kept reaching back and pulling his under garment and his pants up, never changing his gloves and he made direct contact with his under garment in a very unhealthy area, several times
. I did not make a purchase, I simply walked out as did two other potential customers.

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Dunkin' Donuts Customer Reviews Overview

Dunkin' Donuts is a popular coffee and baked goods chain that has been serving customers for over 70 years. The company has received numerous positive reviews from customers who appreciate the quality of their products and the convenience of their locations.

One of the most commonly praised aspects of Dunkin' Donuts is their coffee. Customers rave about the rich, smooth flavor of their coffee, which is made from high-quality beans and brewed fresh throughout the day. Many reviewers also appreciate the variety of flavors and customization options available, allowing them to tailor their coffee to their specific tastes.

In addition to coffee, Dunkin' Donuts is known for their delicious baked goods. Customers love their donuts, muffins, and bagels, which are made fresh daily and come in a variety of flavors. Many reviewers also appreciate the convenience of being able to grab a quick breakfast or snack on the go.

Another positive aspect of Dunkin' Donuts is their customer service. Many reviewers note that the staff is friendly and helpful, and that they go out of their way to ensure that customers have a positive experience. Additionally, the company has a mobile app that allows customers to order and pay for their food and drinks ahead of time, making the process even more convenient.

Overall, Dunkin' Donuts has received overwhelmingly positive reviews from customers who appreciate the quality of their products, the convenience of their locations, and the helpfulness of their staff. Whether you're looking for a quick breakfast on the go or a delicious cup of coffee, Dunkin' Donuts is a great choice.

Dunkin' Donuts In-depth Review

Overall Rating: 4.5/5

Website Design and Navigation: The Dunkin' Donuts website is well-designed and easy to navigate. The layout is clean and organized, making it simple to find the information you need. The menu is prominently displayed, and there are helpful filters to narrow down your choices. The site also includes useful features like a store locator and nutritional information.

Menu Variety and Quality: Dunkin' Donuts offers a wide variety of menu options, from their famous donuts to breakfast sandwiches, coffee, and more. The quality of the food is consistently good, with fresh ingredients and delicious flavors. They also regularly introduce new limited-time offerings to keep things interesting.

Pricing and Value for Money: The prices at Dunkin' Donuts are reasonable and offer good value for money. The menu items are priced competitively, and there are often special deals and promotions available. The portion sizes are generous, ensuring you get your money's worth.

Customer Service: The customer service at Dunkin' Donuts is excellent. The staff is friendly, attentive, and knowledgeable about the menu. They are always willing to help and provide a positive experience for customers. Any issues or concerns are promptly addressed and resolved.

Online Ordering Experience: Ordering online from Dunkin' Donuts is a breeze. The website and mobile app offer a seamless ordering process, allowing you to customize your order and choose your pickup or delivery options. The interface is user-friendly, and the ordering system is efficient and reliable.

Delivery and Pickup Options: Dunkin' Donuts provides convenient delivery and pickup options. They partner with popular delivery services, making it easy to get your favorite treats delivered right to your doorstep. The pickup process is also efficient, with designated areas for quick and easy pickup.

Cleanliness and Hygiene: Dunkin' Donuts maintains a high standard of cleanliness and hygiene. The stores are always clean and well-maintained, with regular cleaning and sanitization practices in place. The food preparation areas are kept tidy, and the staff follows proper hygiene protocols.

Ambiance and Atmosphere: Dunkin' Donuts has a warm and inviting ambiance. The stores are designed with comfortable seating areas and a cozy atmosphere. Whether you're grabbing a quick bite or staying for a while, the ambiance creates a pleasant environment to enjoy your food and drinks.

Accessibility and Location: Dunkin' Donuts has a wide presence, with numerous locations that are easily accessible. They are conveniently located in various neighborhoods, making it convenient to satisfy your cravings wherever you are. The stores are also wheelchair accessible, ensuring inclusivity for all customers.

Loyalty Program and Rewards: Dunkin' Donuts offers a fantastic loyalty program and rewards system. By signing up for their DD Perks program, you can earn points on every purchase and redeem them for free drinks and food. They also provide exclusive offers and promotions to loyal customers.

Special Offers and Promotions: Dunkin' Donuts frequently runs special offers and promotions, giving customers the opportunity to save money and try new menu items. They offer limited-time deals, seasonal promotions, and discounts for certain products. These promotions add value to the overall experience.

Social Responsibility and Sustainability: Dunkin' Donuts demonstrates social responsibility and sustainability efforts. They source their coffee beans from sustainable farms and work towards reducing their environmental impact. They also actively participate in community initiatives and support various charitable organizations.

Mobile App Functionality: The Dunkin' Donuts mobile app is user-friendly and packed with useful features. It allows you to order ahead, customize your order, and pay seamlessly. The app also provides access to exclusive deals, rewards, and the latest menu updates. It is a convenient tool for Dunkin' Donuts enthusiasts.

Community Engagement: Dunkin' Donuts actively engages with the community through various initiatives. They sponsor local events, support schools and organizations, and participate in charitable activities. They strive to be a positive force in the communities they serve.

Dietary Options and Allergen Information: Dunkin' Donuts offers a range of dietary options and provides allergen information for their menu items. They have options for those with dietary restrictions or preferences, including gluten-free and vegan choices. The allergen information is easily accessible, ensuring customers can make informed decisions.

Speed of Service: Dunkin' Donuts is known for its fast and efficient service. The staff works diligently to ensure quick order fulfillment, whether you're dining in, using the drive-thru, or ordering online. The speed of service is consistently impressive, allowing you to get your food and drinks without unnecessary delays.

Staff Friendliness and Knowledge: The staff at Dunkin' Donuts is friendly, welcoming, and knowledgeable about the menu. They greet customers with a smile and are always ready to assist with any questions or recommendations. Their expertise and professionalism contribute to a positive overall experience.

Consistency of Experience: Dunkin' Donuts maintains a high level of consistency in their experience across different locations. The quality of the food, service, and overall atmosphere remains consistent, ensuring that customers know what to expect regardless of the store they visit.

Overall Recommendation: Dunkin' Donuts is a highly recommended choice for donut lovers and coffee enthusiasts. With a wide variety of menu options, excellent customer service, and a commitment to quality and sustainability, Dunkin' Donuts provides a consistently enjoyable experience. Whether you're looking for a quick breakfast or a sweet treat, Dunkin' Donuts delivers on taste, value, and convenience.

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Phone numbers

+1 (800) 447-0013 +1 (800) 859-5339 More phone numbers

Website

www.dunkindonuts.com

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