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DSTV / unhappy client

South Africa Review updated:
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I have applied for a staff account in 2008 and when signing the contract the terms was that a debit order from my bank will be done on every 23rd of the month, however I received a Call from a Vivian on the 01Feb2010 advising me I owe R2110 as it did not go off my salary for the first 7months... I was shocked and wanted to know why they only calling me now (after a year) also wanted to know how come was it then debited from my account 7months later as I signed a contract for my account to be debited. Firstly I do not have a 2110 laying around for other peoples mistakes and when I called them back to discuss a payment a arrangement they told me I have to pay my current invoices aswell as R675 of my overdue for three months. Which will amount to close to R900 for a dstv, I really dnt have such monies for 3months, I am a single mom and paying for my own studies aswell, I dnt have that kind of money and tried explain to them also seeing that it was a staff account and I wnt be running away with the money i requested for them to make me a better offer and wanted to speak to a supervisor, I called numerous time to Reyhaana(the supervisor) which up to date she didnt reply to my emails or calls. I just think this kid of service is putrid atleast someone can get back to me... If I must go through this lengths to get someone to get back to me after me calling and emailing with no reply then I will have too, I will also go to hello peter and all other complaints boards.

We are all customers and would like to be treated as such and not like criminals, I want to pay this account I just need to understand and get proper answers to why I must be held liable for a mistake that was not my fault, This type of service make me ashamed to be part of multichoice, If this is the way they treat the staff accounts how dnt they treat the customers!!! very very very disappointed

Sk
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Comments

  • Pr
      14th of Mar, 2014

    I have been trying to get through. Dstv for sometime. It costs me money waiting so long and it is very frustrating, I waited for 25 minutes and called again and waited again, this is ridiculous. I have scrabble stations only some are clear? What is the damn problem? Somebody must call me urgently: 0721422007 Mr. P Reddy

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