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Double Down Casino / game game pixies of the forest

1 United States

Went on to play the above game on Friday 8/31/18 for Happy Hour. I lost a ton of chips because when the bonus spin (3) came up the icons were dead and you couldn't use them. This happened 12 times and I wrote down how much I had bet and thought about how much I probably lost. When you get the free spins you get multi millions of dollars. I wrote Double Down on 8/31/18 and 9/1/18 telling them the bonus rounds were broken. I asked that they at least put 100, 000, 000 chips into my account. I have bought 300.00 in chips in the past few weeks. If they can't respond to my request then I will reverse my last payment of 99.00 with my Visa.
It is not my fault that their game was not working on bonus rounds and to have it not working for two days is unacceptable. They've taken my at least make this right by reimbursing me for 100 mil.

Sep 2, 2018

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