Domino's Pizza
reviews and complaints

Call my order in im in Memphis tn not sure if im emailing correct place however placed order 2 meat and half supreme extra cheese and banana peppers order of wings and soda never received call and was being told order was on the way which took an hour waited another 30 mins calked back and store was closed if i had known i could've went some where else your help in this matter would be greatly appreciated i travel a lot and you can email me regarding this matter and i know Dominos take pride in their customers

I ordered three box of pizza a box of wings and a box of pasta and 2 two liters of coke and give the customer service rep the address and he took down the wrong phone number and did not verify the phone number and when I called the store to resolved the issue the manager that I spoke with was rude and refused to resolved the issue I'm never ordering from dominos again bad experience

I ordered a pizza on Sunday 11/12/17. I believe the order number was #126. I got the white pizza and it was really freaking dry, huge bubbles and just plain bad. I mean the bacon was popping off since there was no sauce to hold it and only two slices on the right side of the pie were okay. I reached out to them that night, then two more additional times to complain and I haven't heard one word back. I used my hard earned money for this! I work so hard and don't get to have burgers or pizza often at all; I was 402 lbs and now I'm 270 and food like this only gets to happen once a week due to my lifestyle change. I chose Dominoes and they provided me a less than average pizza but then shove my complaint under the rug - not even an apology. I attached a picture, though taken with an inferior phone (mine was being fixed) you can see the difference between the two slices I mentioned and the rest of the pizza. I have gone on the site and praised the workers there for a superior job on some pizzas they provided me and my buddies and they thanked me when I walked into the store the next time but now that I have complained, I don't even get the decency of recognition. To pay for services and get inferior product is bad but to be blatantly ignored as well is infuriating! It is just pizza I know but the principle is one that cannot be ignored. I praised you for your awesome service you should square up and admit when you dropped the ball. Social media is my next step if this is not handled. In the beginning, for resolution, I would have been okay with a small discount for my next order but since I'm being ignored now, resolution for me would be free pizza and additional discount/free perks for desserts and the like. I hate being this guy but I paid money.

Do the right thing

I ordered at 7:17 pm . I called an hour and a half later and they told me it was on the way . I called again at 9:20pm just for them to tell me that my order was in the oven . I did not receive my order until 9:33pm . No explanation was given and nobody was apologetic in any way . According to the person I was on the phone with, they were understaffed .

Date of the incidence: 11/16/2017
Client number: [protected]
Full description of the incidence: I ordered two medium size pizza (alfredo sauce, spinach, feta cheese) along with one diet coke. We found a small piece of meat in pizza. We are vegetarian and the pizza was not consumed.
Desirable resolution of your complain: I had taken a picture of pizza having some piece and can show if required. Don't know whether to ask for the refund? I know it's a hard work dominos workers do to prepare the pizza and deliver that. But then I think the pizza is useless. Its upto you that you review the case.

On Thursday Nov. 16, 2017 at 12:48pm, client #395120 for $10.89. I would have sent a picture but I don't know how. I ordered a $7.99 3 topping large pizza with extra cheese. My toppings were Ham, Bacon, Jalapeno Peppers and Provolone cheese as an extra topping.
The presence of cheese was barely there! You couldn't find the cheese on this pizza! There was hardly any cheese on this pizza! I paid for a topping of cheese and extra cheese and there was no cheese on this pizza! I called the manager of the Franklin, LA store to complain and his only comments were that he made my pizza and the toppings were on it. I purchased this same pizza a week ago and it was the best pizza I have had in a long time but I can guarantee with service and attitude from your manager at this store I will not purchase another pizza and will let everyone I know what service and attitude I received from your store and manager in Franklin, LA! The only resolution that would have made me happy was a refund because I refuse to have someone spit on my pizza because I complained! With the attitude from this manager if he doesn't like his job and doesn't want to be there to provide quality service he should find him another job where he doesn't have to deal with people!

On Monday, November 23, 2017 my son tried to place an order by phone to the Dominos Pizza (9053) located in East Grenville, PA, because he is in a boarding school he forgot the zip code of the debit card, after 3 times he decided to cancel the order but when I saw my bank account I had three charges for different amounts. If he cancel the order why this happened, it is not supposed to be any charges at all.

i called to try to place an order and i got bad service and bad attitude from both manager and employee. i was telling them both that ive ordered from there before continuously and they was trying to give me security info that my job provided with them. but, when i asked them did they want to speak to security and my supervisor/boss they hung up the phone in my face twice and denied my service.

I order from this Domino's in Pompano Florida very frequently, but today I was sent out a horrible meat lovers Pizza with hardly any meat or cheese on it and the bread taste old and dry. When I called to complain, which I never do, but was infuriated, they said it would take 2 hours to get a new one out to me if that's what I wanted. I asked to speak to the manager after saying I can make a new order and get it in an hour they put me on hold and nobody ever got back on.

Probably the worst service I have ever had at the medford oregon location I have ordered food through them twice this week and both times it has been messed up and they have forgot my food and tonight told me there was nothing they could do about it I will probably never eat at domino's ever again just for the way the manager treated me on the phone and another thing while I was picking up my food they didn't even know where the register key was it took them at least 5 minutes to find that sitting on a table so with that said I will probably never go to domino's ever again if that's the kind of service you guys have and that sucks because I really like your guys food if I ever actually got it all

Hello,
Unfortunately I have run into this problem before! Because I live at 1725 Hillside Blvd in SSF, CA, 94080, there are always delivery problems!
I have a Domino's down the street from me yet for some reason when I order online it goes to Junipero Serra in Daly City!
So again, today (11/12/17) at exactly 1:32pm, I ordered 4 items from Domino's online. I got a phone call at 3pm by a Ryan claiming to be both my delivery driver and the store manager and said that he doesn't understand why his store was getting this order when there is a Domino's very close to me? I told him that I don't know but can you please deliver my pizza. He was very frustrated but agreed to deliver.
I received my delivery at 3:09pm! And they ran out of Diet Soda so I had to accept Regular Coca Cola which has way too much sugar for my medical problems! Ryan was very rude and said that I need to hurry up and accept it or not because he had to go! So as appalled as I was, I accepted it. So, I would like this complaint to be given to the head of operations management for my area so that this can stop asap!

Thank You,

Jessica Barss'e
[protected]

Today I went to go buy our regular favorite pizza. Came to the park to enjoy it and we all take a bite and it is doughy like it is not cooked right. The taste is no taste at all. The dough is skinny and puffy at some spots like they could care less. The manager is rude, he is yelling at his Co workers pushing them out his way rushing them and the way he makes the pizza you can tell he hates working there. I have been living in the area for 15 years and never had a bad experienced such bad and sloppy management. No seasoning no live put in the food I am so disappointed. He was trying to charge us 13.00 for abtwo topping pizza that cost 7.00 and tried to switch and say oh yah ok ..when we went back and forth about the price. I wish the other guy you guys had managing this location returns he was so awesome and the food was awesome because his workers were happy. Please go there immediatly and see for yourselves

A girl named Daisy at Portales, NM 88130 location answered the phone to take my order... She asked my name and phone number, as soon as I gave her my information, she hung the phone up. I called back and she answered again, she heard my voice. She hung up again. I called for the third time, she answered once again, heard my voice and she replied disgustingly "ugh". She then put me on hold for nearly 2 minutes before a guy picked up the phone line and took my order. I felt offended by this Daisy. She needs to mature before working at a place where she has to interact with people.

Purchased a pacific veggie pizza from dominoes on industrial drive in Ann Arbor mi about 1/2 hr ago. The pizza was cold when I left the store. They had the right name on front of box but wrong one on the top. When I took it back I was told that they didn't know how the wrong tag got on the top. I then told them the pizza was cold when I left there and was told I'm sorry. Usually have good service but today may have just changed my mind on Dominoes

Placed order online as always as my family and i are regular customers with lackland location store in st.louis, mo. But, unfortunately tonight was very different in a bad way!. I placed my online order and applied coupon as always as i have done many times before was offered a free pizza that their computer system wouldn't let me redeem.I was a little upset but i looked past that but then after i check out with using same online coupon as always ended up being charged almost 30 bucks for 2 medium pizza's and a 2liter coke.noticed glitch that happened with online order and immediately began to try to contact store manager Alex to rectify the situation when i got a busy signal so figuring they were taking another customer's order i called back shortly and got no answer realizing i was being ignored by whom ever didn't want to do their job and answer the phone got accused of not paying when i did. Horrible service i will talk to corporate

Some low life [censor] hacked my acount and ordered from it. Warning to all. Delete credit card info on file. I live in wisconsin and someone placing a order from

Your domino's store (3329): 3514 nostrand ave brooklyn ny 11229 | [protected]
Order #: 582986
Date: 11/08/2017 9:20pm
Callback phone #: [protected]

I would like resolution on security issue but dominos dosnt have number to contact for customer service. They tell you to contact store location to resolve. Contacted the store and got a run around.

Not counting on resolution but hopefully this will let others know about the security risk.

Pedi dos pizzas a las 5:50 toma mi orden el señor Richard llamo a las 6;11pm para saber si mi pizza salio y el mismo señor Richard dice que ya el delivery viene en camino espero hasta las 7:27 y me decido volver a llamar a la tienda espero 20min para que atiendan mi llamada y contesta el señor Richard y me dice que mi tarjeta no paso pido hablar con el manager porque como es posible que me hagan esperar 2 horas y 30min por una orden y el me pidio todos mis datos y porque no llamo para explicar lo que paso con mi orden? 19min despues me atiende la manager KARINA quien me trata de explicar lo mismo que el joven EXCUSANDOLO. Llevo dos malas experiencias en esta tienda que no saben atender a los customer me decidi a enviar mi queja hoy ya que espere 2 horas y 30min eso es una falta de respeto y de etiqueta hacia los clientes espero que tomen en cuanta mi queja y que haga algo al respeto.

Lusmercy Hernandez.

Before I was able to get a picture, one of your employees (manager Heather Hopkins, in Chatham Kent Ontario) posted a picture of a stray cat she had found and brought into the store she works at, claiming it was a stray and needed to be cleaned and find its home. Frankly its disgusting that your employee would bring a stray animal in from outside, let alone let it walk all over the back prep table where food is made and prepped for later. My husband and I ALWAYS order from Dominos and I will no longer be ordering from any of the Chatham Kent branches as I do not know which one she works at and refuse to get sick from cat feces making its way into my food.

My address 4670 hwy 20 Florence AL comes up 1836 Darby drive, Florence AL. store...I have received my orders before as it comes up as my store, , tonight Nov 4TH, your manager rudely canceled my order, refused to delivery my order by saying that store doesn't come this address, I explain to him, that store comes up as my store online and my past orders have been delivers! He canceled my order told me call another place his drivers would not come and hung up! Poor, very poor management and something should be done!

The last time I ordered from Dominos in my neighborhood it took them over 40 minutes after the food left the restaurant for them to even bring my food. This time I ordered a medium pizza half cheese & half with toppings. I am home sick as a single mother & ordered out for my kids. The food gets here & toppings are on the whole pizza. I call & the guy tells me to give them this pizza back & they will bring me a new one. The few times I have ordered from this establishment I have had issues. This will be my very last time ordering from Dominos as the customer service is very unpleasant & I have been displeased with each order I have placed.