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Domino's Pizza
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1.4 1475 Reviews

Domino's Pizza Complaints Summary

132 Resolved
1330 Unresolved
Our verdict: If considering services from Domino's Pizza with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Domino's Pizza reviews & complaints 1475

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I
4:20 pm EDT

Domino's Pizza management/delivery

I called my local store (the one provided ((store # 3196)) to bring to their attention that they delivered an item I did not order. I was told that because I ordered online there was nothing I can do. I proceeded by asking for a supervisor. Once bringing the concern to his attention, he arguably told me there was nothing I can do. I replied that via their system, I eequested no bacon because my wife is allergic. They delivered bacon and THANK GOD I checked the order. He did not seem to care that her health was put at risk. He counties to be rude and ended the call with, "if you'd like to whine you are free to file a complaint online. My name is Danny..." and provided the store number. I've been with you guys for years and never have I felt so disrespected and wrongfully treated. Definitely thinking twice about recommending you guys or ordering from this establishment after being treated like dirt, by a supervisor.

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B
1:52 pm EDT

Domino's Pizza food delivered two times

I am very disappointed in the last 2 deliveries I received. (7/31/17 and 8/9/17). I know I order later at night (after 10pm), but the quality of food should still be QUALITY.
The pizza from the 31st was sparse with toppings (extravaganza) and overdone. I was even very ill the next morning and had to get someone to come over and help me with my dog. I ate very little other things during the day, so I am pretty sure that it had to do with the food from there.
Last night, (the 9th), I ordered a buffalo sub, chicken carbonara pasta and brownies. The sub was pretty meatless, the pasta had little sauce with no flavoring and worse of all was the delicious marble brownie was burned! How heartbreaking was that?! I sadly have just been giving it to the dog. :(
Our choices for delivery around here are limited. We look to you for service, please make it worth our while. It is so expensive to have food delivered.

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L
11:41 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Domino's Pizza customers service and closing store before closing hours and being rude and disrespectful

I called to store on 5136 Randleman Road Greensboro North Carolina at approximately 10:52 last night the place of order I didn't get through the first time so I was only a few minutes away so I just pulled up when I looked at the time it was actually 1054 when I pull it up at the store itself the door was locked the lights to the sewing machine was off the ovens look like they were off I'm not sure two guys came out the kitchen or at least from the manager's office it looked at away they left out of the room and went out of the side door where trash bins was awaiting after sending come out the side door I pulled to the side and ask them where they still open looking at the time it was it was 10:55 so with that being so with that being said he looked at his phone and he said what we basically close he didn't give me the option of telling me that he would take my order or offer to take my heart he simply let me leave at 10:55 I see a Domino's Pizza car passing by and I call back to the store to see if they still was open he answered the phone as if they was open I asked a question I thought you told me that y'all was closed or that y'all was basically closed but you still taking orders but I wasn't given the opportunity to take a water he got real nasty and rude obnoxious with me over the phone I told him that these calls was being recorded I would like for y'all to take look back at these these calls which was made on August 8th at 10:52 to the 5136 Randleman Road Greensboro North Carolina store phone number [protected] my name is David little and I think something should be done about the manager that was on shift last night and he really needs to be reprimanded and I should have been given some type of compensation for not being able to you know put a order in being treated like a normal customer as everyone else is you know for the time they were not close so please reach back out to me as soon as possible thank you

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A
8:05 pm EDT

Domino's Pizza order not as specified

Hello,
I asked for extra pepperoni and Domino's did not add extra.
Order #: 585888
Date: 08/07/2017 6:05PM
Your Domino's Store (8248)
As a valued customer I expect my order to be delivered as I stated and paid for. I hope this complaint helps this store pay closer attention during the pizza inspection to make sure the order is correct!

Thank you,
Adriana Torres

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D
8:05 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Domino's Pizza delivery

Well lets start with I order from Dominos on a regular basis.
My kids wanted pizza tonight so 8/8/17 7:30 pm so i got on line to place an order. After i was complete I clicked place my order and it said an error occurred please try back momentarily. I kept trying and trying until about 8:15pm with no luck. So i proceeded to call the store [protected] where i was going to place the order over the phone for delivery. I asked if the on line ordering was down and the young lady placed me on a brief hold. When she returned she told me the reason i can not order is because "they will not deliver to my area after dark". Are you kidding me I asked...she said no you live in the ghetto. Wow is all i can say. Its not like its 1am and second off my area is far better then most. I am single mom with 3 little ones and i have never had an issue here. So unless i want pizza for breakfast i guess i have to find a new place to order from. Well i may just have to do that. I must say i am very unhappy with my experience today. It will be a while before or if I ever order from here again. I see many of your delivery drivers out way past 8pm and on streets near my home.

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M
10:24 am EDT

Domino's Pizza poor customer service - refund requested

Writing a formal complaint regarding our incident with the service provided to us on 8/7/17 from the Dominos in Hudson, WI. Based on the box, I believe the order number is 292347/347.
My daughter and her roommate are staying with us until their apartment is ready. As a kind gesture, they ordered pizza for dinner. My daughter's friend placed an online order at 6:15pm (which was paid in advance in the amount of $44.47), when the order did not arrive after 30+ minutes, Kelcey called to inquire if they lost our order. She was informed that a driver came to our door, knocked, and no one was home (these are false statements). The driver may have knocked on someone's door, but it was not our house. Kelsey did have a message on her phone which stated a delivery attempt was made and now she had to call the store and figure it out. When Kelcey explained she did not have her phone on her, she was basically called a liar and said they would resend the driver. The pizza finally arrived at 7:30pm, cold and did-shuffled (we did not eat it) and my daughter's roommate was in tears over the entire incident.
In order to try to make things right, I called the store back and requested to speak to a manager. I too repeated the incident that occurred and explained that at this point, we are simply asking for my daughter's card to be refunded, which I was laughed at and informed that would not happen. I too was informed that a driver came to our house and no one was home (again, not true). When I said that was not possible, I was also chastised and accused of lying. I am a 50-year-old woman and was trying to assist, thinking perhaps if an adult called and explained the situation, this would resolve the problem. Instead, I was informed that no refund would be provided because we were not home when the driver first arrived. It's our fault that the driver could not find our house and/or went to the wrong house? Why would we leave the house if we paid for the pizza in advance? I thought Dominos slogan is "Not completely satisfied, we will make it right!" That was not the case with our incident. The "manager" on call needs to learn customer service and listen to her customers and more importantly, not accuse them of lying. My daughter and her roommate were outside (with the garage door open)and I was in the living room (where I am able to see our front door, driveway, and the road in front of our house) - we live in a cul-de-sac, no one came down our street or into our driveway, let alone up to our front door. We are simply asking for my daughter's card to be reimbursed and to make this right.

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B
2:14 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Domino's Pizza poor customer service

i ordered 2 pizzas and they stated on the tracker that it would arrive in a certain time frame we waited over an hr to arrive i called the store and spoke to Ronnie and told him that the pizza was late and i stated that you guys have a policy if it does not arrive at the time it states the pizza should be free. but i still ended up paying for the pizza which i am very disappointed for the simple fact that i waited till midnight when i placed my order at 11pm. we are regular customers and if this is the service and treatment you give your customers then i will never order from you guys again.

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S
11:46 pm EDT

Domino's Pizza pizza

Sorry it has taken me so long to submit this but I have been dealing with some family emergencies.
On 7/28 I had a pickup order pizza from Domino's. The edges of my whole pizza were burned black. 3 of us ordered 3 pizzas that night. (each for ourselves) I was the only one who had burnt edges. I took a picture of my pizza. I can send it go you if you would like me to. It was late & I was just so hungry that I didn't call & report it then. But then I started thinking...
I just wanted to make you aware that I was not happy.
Thanks in advance for your help with this matter.

Shannon Mack
[protected]@yahoo.com

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P
7:27 pm EDT

Domino's Pizza late pizza

I made an order online because it my birthday and the dominos tracker said the driver left the store with my food at 7:32 pm on Agust 7, 2017. The driver got to my house not until after 8:00 pm. Once he got here I told him that I was not going to pay for cold pizzas and deserve to have them for free since I waited the process of the cooking which is totally understandable but to wait that and plus more than 30 mintutes of what the dominos tracker said was totally unacceptable. I had lots of children that didn't get to eat the pizza because the driver been rude left saying they don't give free pizza. It's really not about getting the pizza free but it's is mostly about the time waisted on waiting and that many of my family members that where here in my birthday party are great customers of dominos and the perspective we got today was not the best of all.

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G
6:36 pm EDT

Domino's Pizza didn't communicate

I believe the managers name is Kenny, it took me six tries to get a response. He didn't call me though I provided the number and confirmed with the manager after the fact. I had to pay twice for dinner(one refunded in 3-5 days)which I still haven't gotten.

After confirming this at 800 Juan tabo Blvd NE,
Could you please consider offering a coupon of some sort?

I would be very grateful.

V/R

Patrick Koenigsdorf

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J
1:31 pm EDT

Domino's Pizza management

Shane the store manager for westlock is a very poor manager. I request days off and I am unable to get them because he either is to busy with personal stuff or he keeps giving the same people there requested days off. He doesn't deal with problems in store like he should as a manager. Chris one of our other employee has been caught giving away free food to his friends over topping all his pizzas treats me like crap and he doesn't do his work preoperly. I have had to go and re do his work because Shane gets mad at me when it isn't done right. I have a daughter I can't ask for days off for Halloween or a wedding because it wasn't good for Shane yet I have had to work an all day shift because he gave everyone except myself a driver and another worker. Something needs to be done with this store Shane isn't doing his job he isn't a good fit for this store customers don't like dealing with him because he is very rude

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Y
6:57 pm EDT

Domino's Pizza service

As I walked in to the Domino's on Chapman and Beach the girl at the front was talking on the phone to a customer for a good minute and a half. Once she gets off the phone, she doesn't say, "sorry for the wait" she just says what do you need? She doesn't even make any eye contact with me either and then when I say I'm picking up she walks sway before getting the name it's under. Then she yells from the distance what's the name? Then she takes the money and walks away. She doesn't say anything, but walks over and gets a key, hands me my change and doesn't say anything else. No thank you, have a nice day or anything like that. I was shocked and upset because that was the worst customer service I've received from this Dominos. She needs some serious training.

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E
1:16 pm EDT

Domino's Pizza customer service

I asked for cheese and peppers upon delivery. I was told they weren't allowed to carry them. I thought this was pretty silly considering they deliver pizza? Called the local store back to ask why. Was hung up on. Asked for a manager and was told I was speaking with the assistant manager. Weird? Wouldn't an assistant manager offer a solution? Or at least be professional enough not to Hangup on someone? Asked for the real manager and was told that they weren't there. Asked for a contact number "they didn't know a number." Which is also weird because I always know the number to my manager. I told them that I would just come by then, and they responded that they would be the only ones there all day. I told them I would come in on a different day. They ended the conversation with "you know what b[censor], f[censor] you." Are you kidding me? I wanted cheese and peppers and some good pizza, not some unprofessional person using profanity that acts like they are 16 years old. I'm pretty sure "janae" needs to find a new job. Rediculous. I don't pay money to be spoken to in such a way.

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F
9:02 am EDT

Domino's Pizza delivery driver

August 4 2017 @ 11:45 p.m. one of your delivery drivers hit me with his car in my driveway after having and arugment with a friend of mine about a delivery charge that was already added into the credit card payment. The driver said we owed him another $3.40. as I was walking out to the Driveway to give him the money he snatched the food back and was pulling out of the driveway, processed to drive off, and struck me with his car and speed off.

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10:05 pm EDT

Domino's Pizza employee

John- At Dominos in West Point, MS dominos was EXTREMELY rude when taking my order. He had no patience, kept placing me on hold, was not listening to me, ended up hanging upnone time, I had to call from a landline and place my order with a different employee. Overall worse employee I've ever dealt with at dominos. I hope my food is delivered within harm because I am expecting and trying my best to trust public restaurants

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M
9:14 pm EDT

Domino's Pizza location refused to help me

On August 2, 2017 I was hit by a car that fled the scene. I was struck on Wheatland Road, east of the store about 2 miles away from STORE #6973. I do not have a phone so I was unable to call for help. This all occurred about 11pm that night. My legs we understandably shaken and I was in pain needless to say. I looked up the street and noticed
Domino's had its light on so Ill go there and get some help or at lease help me contact a police officer. I approached the Door where there was a young man on the phone and the outside doors was locked. I've worked fast food and totally understand that during the closing process you lock all doors and never open them. Yes understandably i was physically disheveled and looked out of normal character. I admit I'm sure the young man was just following company policy and i'm in no way going to complain about that. Its company policy that keeps those workers safe. I completely agree and understand. I knocked on the window and got his attention. I did the best i could to explain to him i needed help but he just waved me on and would no longer even look up at me. My problem is i pick up so many pizzas at that location and then when in a time that i needed some help i felt turned away. I't makes me wonder if customer and corporate relationships no longer mean anything outside the exchange of cash? I am okay. Iv'e got a little hitch in my get-a-long that's all. I'm not asking for anything and this doesn't have to be replied too.

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6:58 pm EDT

Domino's Pizza quality

We have always ordered from the dominos near us for about two years now. We used a coupon and order pizza, wings, pasta, and also a sandwich. I was iffy about ordering from them again because the past three times we ordered our food was burnt and poorly made. This time we had only recieved our pizza and pasta and i was still charged 31 dollars. My husband called the store and aparentl/ our driver forgot our other food. I am very dissapointed in this dominos for now and i will most likely drive to another one further away.

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12:47 am EDT

Domino's Pizza pizza

I just order pizza for my tonight, pizza is mess up no cheese inside pizza . I call store, guy Andy who manager that in charge hang phone up in my face, said Store manager put in computer that if I call or make delivery to my house don't re make pizza again, who going on here I am paying consumer that not way you treat customer . This guy need to band for store, you have manager like that hanging up phone in a customer face that not acceptable. I want refund back 28. 32 ! Store Manager that work there in tall fat Hispanic a guy with a big head he talk to customers very ruled and he always don't wash his hand . Cross- contamination.

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8:41 pm EDT

Domino's Pizza poor customer service. rude management.

Ordered a pizza online. $7.99 large pizza 3 toppings
Sent my partner to pick it up. He comes back with the wrong pizza they made him pay $13 for?!? (I didn't know he paid 13 until after he left to pick up the other pizza)
I call to have the right order created so he can pick it up and they elk me he was refunded already?! And had the nerve to argue with me saying he paid with card.
I was put on hold 3 times after asking to speak to a manager.
After numerous times of explaining we paid cash and I want this handled and I'd still like to speak to a manager she says she is the only manager on duty. So this whole time I was already talking to the manager. A manager that called me a liar and argued with me.
She said she would re make the pizza and refund him the $7.99 plus tax.
I call my partner and he told me he paid $13! And she didn't give him a receipt.
I plan to call corporate if she doesn't give him back the $13. But really nice should just do it anyway with this horrible of customer service.

My replacement pizza is cold...and the manager didn't even help she made a worker do it while she stood back looking pissed.
08-02-2017
6:00-6:30
10789 tirrasanta blvd, San Diego ca 92124

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J
1:25 pm EDT

Domino's Pizza dominos in seymour

if you know a driver is going to be on a double, don't cook my food yet. also, now my pizza will be sitting under a warmer for over an hour. I was looking forward to fresh pizza out of the oven. But now, that's not what I'm getting. when I placed my order it said 25 to 35 minutes. You informed me with the wrong information. And now, because you informed me wrong I'm waiting 2 hours for my pizza. And it's not even going to be fresh! If I wanted warmed up pizza I would have just heated up a pizza in the microwave out of my freezer and now paid almost $20.00. I am a regular customer and this is not fair. I placed my order at 1:00pm it was done at 1:31pm and it's 2:30 pm and I still have no pizza. Thankyou dominos for being dishonest about your time wait. I now get WARMED UP pizza. Not fresh. Yummy! Just what I wanted. Not. I mean seriously, who wants warmed up pizza?

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Domino's Pizza Customer Reviews Overview

Domino's Pizza is a popular pizza chain that has been serving customers for over 60 years. The company has received numerous positive reviews from customers who praise the quality of their pizza, fast delivery, and excellent customer service.

One of the most significant positive points of Domino's Pizza is the quality of their pizza. Customers rave about the delicious taste of their pizza, which is made with fresh ingredients and cooked to perfection. Many customers also appreciate the variety of toppings and crust options available, allowing them to customize their pizza to their liking.

Another positive point of Domino's Pizza is their fast delivery service. Customers appreciate the convenience of being able to order pizza online or by phone and have it delivered to their doorstep in a timely manner. Many customers also note that their pizza arrives hot and fresh, which adds to the overall dining experience.

Finally, Domino's Pizza is known for its excellent customer service. Customers appreciate the friendly and helpful staff who are always willing to go above and beyond to ensure their satisfaction. Many customers also note that the company is responsive to feedback and takes steps to address any issues or concerns.

Overall, Domino's Pizza is a highly rated pizza chain that offers delicious pizza, fast delivery, and excellent customer service. Whether you're looking for a quick meal or a family dinner, Domino's Pizza is a great choice for pizza lovers everywhere.

Domino's Pizza In-depth Review

Menu Variety and Quality:

Domino's Pizza offers a wide range of pizza flavors and toppings, catering to various preferences. From classic options like pepperoni and cheese to unique combinations like barbecue chicken and pineapple, there is something for everyone. The quality of ingredients used is commendable, with fresh and flavorful toppings that enhance the overall taste of the pizzas. Vegetarian and vegan customers are also well-catered for, with a good selection of plant-based options available. Additionally, Domino's offers a variety of sides and desserts to complement the main course, providing a complete dining experience.

Ordering Process:

The website of Domino's Pizza is user-friendly, making the ordering process a breeze. Navigating through the menu options is easy, with clear categories and descriptions. Customization options for pizza orders are extensive, allowing customers to choose their preferred crust, sauce, and toppings. Online ordering and delivery services are available, ensuring convenience for customers who prefer to enjoy their pizza in the comfort of their own homes. The order placement and confirmation process is accurate and efficient, minimizing any potential errors or delays.

Delivery Service:

Domino's Pizza excels in its delivery service, consistently providing timely deliveries. The pizzas arrive at the desired location within the estimated time, ensuring that customers can enjoy their meal while it is still hot. The condition of the delivered pizzas is well-maintained, with proper packaging that keeps the temperature and presentation intact. The delivery personnel exhibit professionalism and friendliness, ensuring a pleasant interaction with customers. Additionally, the availability of tracking options for delivery status allows customers to stay informed and anticipate the arrival of their order. Special requests or instructions are handled with care and attention.

Pricing and Value for Money:

Domino's Pizza offers competitive pricing compared to other pizza chains, providing good value for money. The availability of discounts, promotions, and combo deals further enhances the affordability of the menu items. Portion sizes are generous, ensuring that customers get their money's worth. The pricing is transparent, with any additional charges, such as delivery fees, clearly stated. This transparency allows customers to make informed decisions and manage their budget effectively.

Customer Service:

The customer service provided by Domino's Pizza is commendable. The staff members are responsive and helpful, promptly addressing any queries or concerns. Issues or complaints are resolved efficiently, ensuring customer satisfaction. Multiple contact channels, including phone, email, and live chat, are available, making it convenient for customers to reach out for assistance. The staff members are friendly and knowledgeable, providing a positive and informative experience. Overall, Domino's Pizza prioritizes customer satisfaction and loyalty.

Hygiene and Food Safety:

Domino's Pizza maintains high standards of hygiene and food safety. The restaurant premises, where applicable, are clean and well-maintained, ensuring a pleasant dining environment. The company adheres to food safety regulations and standards, guaranteeing the quality and safety of the food served. Special attention is given to handling food allergies and dietary restrictions, with proper labeling and precautions in place. Packaging quality is excellent, ensuring that the pizzas are delivered in a hygienic manner. Domino's Pizza demonstrates a strong commitment to maintaining high hygiene standards throughout the entire process.

Innovation and Technology:

Domino's Pizza embraces innovation and technology to enhance the ordering process and customer experience. The integration of technology, such as a mobile app and voice ordering, allows for seamless and convenient ordering. Advanced delivery tracking systems provide real-time updates on the status of the delivery, keeping customers informed. Online payment options and security measures ensure a safe and hassle-free transaction. The introduction of new menu items or flavors showcases the company's willingness to adapt and cater to evolving customer preferences. Overall, Domino's Pizza effectively utilizes technology to enhance the overall customer experience.

Community Involvement and Sustainability:

Domino's Pizza actively participates in local community initiatives and charities, demonstrating a commitment to giving back. The company also prioritizes sustainability by using eco-friendly packaging materials, reducing its environmental impact. Efforts to reduce food waste and promote recycling are evident, showcasing a responsible approach towards sustainability. Domino's Pizza supports local farmers or suppliers, contributing to the local economy. The company's overall commitment to social and environmental responsibility is commendable.

Overall Experience and Recommendation:

Based on personal experience, Domino's Pizza consistently delivers a satisfying dining experience. The overall quality and service surpass many other pizza chains. The menu variety, quality of ingredients, and customization options make it a top choice for pizza lovers. The efficient ordering process, timely delivery, and friendly customer service further enhance the overall experience. I highly recommend Domino's Pizza to others seeking delicious and convenient pizza options. As for areas of potential growth, expanding the vegetarian and vegan menu options could attract a wider customer base. Overall, Domino's Pizza excels in its performance and provides excellent value for money.

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Contact Domino's Pizza customer service

Phone numbers

1300 888 333 +1 (800) 366-4667 More phone numbers

Website

www.dominos.com

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