discrimination
This may take a bit of your time...
I have been working with the company for roughly 6 year and I am still an entry level cashier and I have been told that due to the store being a high shrink store, there is no possible promotion for me since I have been employed during the time of the shrinking.
My previous job was WIS inventory and yes, the store's inventory was jacked the hell up and that was before I even got there, so that's no excuse
For many years now we employees have found empty hangers, packages and such at our store but we are the accussed. After all of these years and all of the crew changes and security systems installed, we are still on lock down.
Trusting employees is not in thier policies. We get in trouble for doing so many refund, voids, or even keying items in when the upcs don't work. Hell, they even trip on price inquiries. We can't help that sometimes people change thier mind and don't want an item or a few. Perhaps they can't afford it or just don't want junk [censored] but they do deserve thier money back rather I get writen up or not. We even have to be coached if we don't bring in the average basket they expected for the week. Not everyone spends $10 or more, some people just stand in line for a soda.
I have even been told by other employees and a couple of the many managers that have worked with me that our district manager never has liked (never trusted) me. He has also accussed me of sliding merchandice to friends and/or family.
Oh, and did I mention that I am black? And I didn't even yell discrimination. Perhaps I should, knowing that the argument would only lead to more stereotypical issue.
Just to get one thing straight. I believe in karma and know from experience that what comes around goes around and around and so on. So you won't ever see me intentionally doing something to screw myself or anyone else but hey we are all human anyways right? If I were to do something I would be the first to tell on myself becasue guilt would ride me to hell. Anyhow appart from the rambling...
I pose for the camera.*wink* Everything I do, I make sure that the camera can see it for everyones sake. During transactions, I count the money as I take it from the customer, as Im putting it in the drawer, then count change as I am pulling it from the drawer and then again as I hand it back to the customer. Sometimes mistakes are made but we catch them with my thorough way. I even use simple body language to communicate with everyone for extra assurance and they appreciate all of my extra efforts.
As I had said before, I have been with the company for 6 years with no promotion or anything and every local that comes to the store knows me by name. They know me for my honesty and hard work that I put in for them. They know that when they come to "my" store that they will have a pleasent experience and even though they have to wait in line (due to poor management) that I am sweating to get them out in a timely manner. In my 6 year time I have yet to have a complaint. Just praises.
Note to management: I mean no offense to the bosses that work thier ### off for DG just to the big shots that [censored]es about not getting thier bonuses blaming thier poor proformances on us smaller peoples who runs the [censored].
Alot of you may be asking yourselves why I continue to stay and take the abuse. Well it's because even though the company may not appreciate me my customers make me feel that I belong. It doesn't take sliding merchandice or cheating in anyway for me to make others happy. Respect is all that anyone really wants but a raise wouldn't hurt either. Me and my customers think I deserve it, Todd!
For all of you Dollar General customers that have ever been wronged by the company, I know that these words may not even mean much coming from my mouth but I am sorry. It embarrasses me to know that I work for such a company.
Thanks for your time,
I had to get it all out somewhere.
The complaint has been investigated and resolved to the customer’s satisfaction.
employee
I was a store manager with Dollar General for 2 years. I was hurt with a steel cage; I am on crutches for the rest of my life. I have to have special shoes built. I have developed RSD due to the injury. Let me tell you what a wonderful company Dollar General claims to be! I had to have my cam walker replace in March. My lawyer had it approved; I went down to the ortho place to get my boot and arm brace. The specialist but the boot and brace on me and I was going out the door when the receptionist called me back. She said, I’m sorry but Dollar General is refusing to pay for the boot and brace. I had to take the cam walker and brace off. I watched the specialist dig my old boot (I had to tape it closed) and brace out of the trash bin and put them back on me. I was so mad, and mortified. I cried for days. It took me four weeks to get the walker and brace. I still have not got my shoe. I worked 80 hrs a week . I took a store that got robbed every 3 months. No one else would take it. This is the repayment I get for doing my best. I won my case and still am fighting.Dollar General has appealed the case and now they are refusing to pay for my trips to the doctors. Please, Please think twice before going to work for this company.
The complaint has been investigated and resolved to the customer’s satisfaction.
The Woman manager at D.G. On Shiloh rd. and wells highway in Seneca S.C. Is prejudiced and profiles people by the way they look, I am an American Indian and she called me a Mexican to my face and accused me of stealing, and told me she watches the video cameras everytime i come in but NEVER could find a reason to ban me. I am a very quiet keep to myself polite person that minds my own business. I have NEVER done anything to make this manager hate me or want to ban me. Until one day, this manager got into my and my husbands personal business, and pulled him into the back and told him abunch of bad things about me all untrue, about an argument between my husband and i. This woman stuck her nose in and asked my husband ( whom was mad at me and she said i wish I could ban her for something, but I can get anything on her, and told him how she watches me on camera EVERYTIME I come in ... From that my husband told her something i had told him that had happen to me years ago when I was about 16 years old, that i am bad about picking up pens and lighters and forgetting i have them ( even at home, work etc) and he told her that I had stolen a pen at target. Completely by accident i promise you. And she banned me for that i guess. I still don't understand what gives this manager the right to racially insult me by calling me a maxi can, I told her i wAs not Mexican but Indian, her reply was well, "what's the diffrence, u all steal. Also i went in to ask her why I was banned and she used alot of profanity and told me to leave or she would call the police, also what gives her the right to pull MY HUSBAND into the back for employees only area, and question him about my personal life. I have been so hurt and insulted by this manager Angie? That it has scared me...I don't know if she had a thing for my husband (which it seems so) as he was allowed to shop there but I was not. This Angie needs to be turned in. Oh also, I heard her tell one of her workers, to " Watch that ###" she whispered it, not knowing i was behind her. This woman does not need to be in a management position, as she is running GOOD PAYING CUSTOMERS off ! No matter what color the skin, our money is green, and I used to spend $50 to $75 dollars a day in there, as it is the only dollar store near me, also i believe Dollar General management NEEDS TO KNOW, what's going on in their stores, before people like Angie gets them sued for racial discrimination. As it stands she has banned me, my husband and 9 other we know of. She instigates with personal information, Is VERY RUDE, and when u say something back, she bans you... I think Dollar General needs to know about her banning and discriminating against people of color. Please talk to her about lifting the ban, As i have decided to get an attorney to look into this matter, i live I block from DG and i cannot even shop there is very rediculous, not to mention humiliating to me being a 50 yr old woman that has to drive 15 miles to Walmart to get a loaf of bread...it's just rediculous and im fed up with this woman. We live in a small town and everybody in Seneca hates shopping at the SHILOH Rd. Dollar General because of this Manager woman named Angie (i think) because she doesn't wear a name tag
Respectfully Lisa and Gary Stancil
Luvabull.sioux68@gmail.com
Yesterday, on March 11, 2015, my wife followed me into a Dollar General on Shiloh Road in Seneca, SC. My wife was banned fron there years ago for what amounts to the female store manager dislikes her race (native american). My wife asked to be allowed back in, as I go in an spend 100-250 usd a week there. Upon leaving, I was pulled into the middle of it. Finally, the manager told me, You Dont Have To Come Here Either! I was pissed! I cursed her out and left. Dollar General, look for our lawsuit soon! garyls68@yahoo.com.
i too was a manager for good old d.g. i was injured on the job, got fired, now i am splat inthe middle of a workers comp. case...they are terrible towork for. but, i guess i should thank them for 1 thing, if i wasn't injured and they didn't fire me because of it, then i would not have gone back to schhol to get my bachelors...
I"m so sorry to hear that. I've heard of several cases of people being injured and good ol' DG not doing a darn thing for them. Sadly I work there, for lack of anything else. But I don't like it.
vacation pay owed to me
To whom this may concern which I hope the CEO of Dollar General read this plus the upper managerment in HR and Payroll---my name is Carolyn Kime and I was dimissed/terminated or fired how ever you want to call it on March 19, 2010 and my employee ID # was 901605. In the meeting with the DM-Joel---he assured me that I would get my 80 hours vacation that I...
Read full complaint and 19 commentsfired for payroll edits
I was recently fired from my job at Dollar General for payroll edits. I have noticed that there are a few of you out there that have been fired for this as well. I had very little training I was promoted to ASM very quickly, three months later our SM goes on FMLA, she doesn't return. Which left my 3rd key and myself to run this "trouble store" for almost ten months, with no compensation, no additional training, no bonuses, nothing. I then have my baby, I was replace by two males, so I filed a FEEOC claim. Four months later I was promoted to SMC, THE VERY NEXT DAY, I was promoted to SM..back to running the store how I had been trained. Hence doing payroll how I was showed...My ASM was also fired for payroll edits...we did not know we were violating a policy. I have worked for the company for three years, and have always done payroll this way, We went through like four DM's, nobody ever told us, what we were doing was wrong. Until this past December, My ASM and myself made associates clock in and out properly and our new DM told us to document edits, she said if employees don't clock in and out right they need wrote up, I said ok. So I corrected what I was doing wrong via "payroll edits", and did what my DM said, still she never spoke it was a violation. But anyways, we fixed the problem for five weeks, and then terminated for it. I think Dollar General retaliated against my store for my FEEOC and the class action, concerning overtime pay for managers. I think when you sign up for claim(s), they use payroll edits to fire you on, they do not explain the importance of payroll edits, they let it red flag for years, and then when you sign your name to a dotted line, they clean out your whole store, because the whole store is your witness. If you were fired for this as well, contact me, they will not get away with doing this to us, they will pull all 8400+ stores payroll, and show me who all is red flagging right now, and still working, this is a problem, they won't get away with it! I have contacted some of you, for all you others, please contact me, if we all get together it only makes us stronger. They didn't train us right, and for it, we get fired. I was 6 out of 15 in sales, 3 out of 15 for shrink (improved it by 68k), positive comp. My old DM said that my store was #2 on appearance in the district. We got outstandings on our SVS's almost every month, my store was one of the first stores to be model certified in our district. I received certificates for 2009 lowest expense to plan percent, most improved store, Accident Free, I was in the thousand dollar range for EBITA. So why was I fired, I was never even wrote up, at all..not even once during my employment with Dollar General.
The complaint has been investigated and resolved to the customer’s satisfaction.
I worked for dollar general, and they fired me last week, for takeing a break and looking at an old magazine.I was fired the next day, not only did i have a 45 minute drive there but they let me drive there, clock in and then fire me. Dollar General is crap and they do treat there management like ###. I dont think its right but i do believe they did me a favor, that place is a headache. It makes you sick to your stomache. Rural Hall, NC
I forgot my email, feel free to contact me at jeangreeno2010@yahoo.com
Thanks again
Amazing? I was a DG manager for over 6 years. I have been doing payroll the exact same way the entire time. I filed a complaint with the EEOC as well and guess what? Yep I was fired for payroll edits within 3 days of DG receiving my EEOC complaint. Furthermore, I had video's in my store and could prove that the payroll edits were valid edits. Guess what again? they fired me and erased the video... Go figure. I have filed a lawsuit in Michigan, if I win I am sure it will give presedence in your state. If you would like to send me a statement so that my chances would improve in court please do, Just be honest, I know I have always been but with DG most of the time, truth really doesn't matter...
brenda,
payroll editing is sometimes a have too. when employees dont clock in or out. i dont know what thier problem is but i had a girl tht was working a non dollar general person in the store and they didnt fire her. i had proof i burned a cd and got statements. but to no good. now i dont have a job. something has to be done. they cant go on treating people like this.
i had the same thing happen to me fired for payroll editing no training didn' e t even know what i was doing was wrong my old manager is doing the same thing to this day why is he still employed .Brenda Polidori store 10237 Gloversville N.y
Hello, i wasnt fired for payroll edits, but i had a dm who wanted to get rid of me after a stay in the hospital. she told another store manager that she was going to find a way to get rid of me. and she did. i honored a sale price. she got me disqualified from unemployment saying she had talked to me about the situation and had warned me not to do the transaction and i never even told her about the transaction or when it was done. it flagged on emt because it was a large order. my problem is no training and no guidance. could you write me a letter stating about your complaints with no guidance no time to sat and read sop cause of cutting hours. tednjane@embarqmail.com. the store manager that kept me informed still works for her and dont want her name involved. i also signed the lawsuit paperwork but it was after i was terminated. dollar general is full of vindictive dm and others who eventually are going to get shoved out anyways even if they follow policy and procedures. thanks jane
workers comp
I was a store manager with dollar general for 2 years. I was hurt with a steel cage; I am on crutches for the rest of my life. I have to have special shoes built. I have developed rsd due to the injury. Let me tell you what a wonderful company dollar general claims to be! I had to have my cam walker replace in march. My lawyer had it approved; I went down to the ortho place to get my boot and arm brace. The specialist but the boot and brace on me and I was going out the door when the receptionist called me back. She said, i’m sorry but dollar general is refusing to pay for the boot and brace. I had to take the cam walker and brace off. I watched the specialist put gloves on and dig my old boot (I had to tape it closed) and brace out of the trash bin and put them back on me. I was so mad, and mortified. I cried for days. It took me four weeks to get the walker and brace. I still have not got my shoe. I worked 80 hrs a week sometimes; I took a store that got robbed every 3 months. No one else would take it. This is the repayment I get for doing my best. I won my case and still am fighting. Please, please think twice before going to work for this company.
If anyone has been hurt @ Dollar Gernal and mistreted, contact Berdie Gillis @berdiejoy32@yahoo.com
The complaint has been investigated and resolved to the customer’s satisfaction.
Dollar General doesn't care about their employees. Injuries happen all the time and do not get reported. Key holders are forced to remain on Dollar General property during unpaid meal breaks, as well as, work while off the clock because there is no other way and Dollar General has yet to fix the problem.
This is horrifying. Have you taken your complaint higher up? I don't know...maybe like a work commision office of some sort., a lawyer that specializes in worker's compensation or have a consultation with a lawyer to see if you have grounds to sue the B--tards. Many companies get away with such things because they know that most employess will live with unfair treatment that is done to them. Research...find out what your rights are and fight back...they are counting on you not fighting back at all. That's how many companies get away with this sort of thing all the time.
I am one who never fought back but, last year we had a flood because of faulty pipes in my apartment. We had to spend close to $1000.00 to stay at a motel for a week because the management refused to put us up in one of the empty apartments until repairs were done in our apartment. Someone told me this happens because no one makes a fuss...so I did. I called and wrote to the company that owned the apartment complex and told them what was happening and how I knew what my righte were and would like to settle this without having to go to claims court but, would do so if I did not get my problem resolved. The very next day I got a letter telling me that they were waiving rent and water for the month. I did not get my money back but, all my bills were paid by them for the amount of the 1000.00 I spent on hotel and food costs.
Companies should really take care of their employees better. Good employee care reaps it's rewards in, better attendance, willingness to help and all around good work attitude.
I really think you should take this higher. This type of treatment is appalling to say the least!
Just my 2 cents worth.
manager not treating employee fair
I am a parent to one of the emplyees at this store, this employee is my son who I say and know is a very hard worker and a very honest young man. I will not say his name but I will leave you my name (i am his mother) and (my cell number) for any return questions and concerns at the bottom of this email. The managers name at this store is James. James hires teenagers to pay them very little cash to work hard he hired my son when the time came for my son's raise he decreased his hours of work then eventually decreased his days from 3 days to 2 day and now 1 day. Til this day my son has not recieved his raised and still works one day a week, and that is Sundays. James has my son arriving at 6:00 in the morning every Sunday knowing he has no way to get to work that early but I HIS MOM MAKES SURE HE GETS THERE. This manger has a reputation of doing this to employees after they are there for while he decreases hours and days to irritate the employees enough to make them quit on thier own so that the store will not be liable for unemployment. This manager (James) wants my son to quit . It's a shame my son told this manager in confidence that he was going to get a place to live for his son and son's mother so why would this manager play games like this. My son is struggling and to be honest it's hard trying to find a job anywhere he's trying but why should he be doing so when he has a job already and may lose it because of such a careless manager. My son is not a quitter this is not fair and I only plea and ask that someone look into this matter . My name is Mrs. Oquendo and my contact number is [protected], This is a terrible example for a company to set to it's employees and a terrible definition and description of a manager. I hope and pray to hear from you soon, thank you.
The complaint has been investigated and resolved to the customer’s satisfaction.
I'm a Asst. Manager and we would have called the cops. I NEVER accuse anyone of stealing unless I see it with my eyes. Not all Dollar General's are like that. Ours is like a family. with our customers. Get them out. Dollar General has strict rules and DO NOT put up with people being rude to customers. So sorry this happened.
Thank you Zar, the truth comes out.
I agree with the OP, they do treat employees unfairly, but surely as the mother of the employee your opinion is biased. Also if I found out my mother/father wrote a letter to my place of work I would be embarassed.
I don't know which Dollar General mami2004 has been working at, but they do tend to treat their employees badly. I have worked there for 3 years before I quit. As for those saying that her boyfriend was not allowed inside after closing you are correct. It clearly states this in the employee handbook that family members are not allowed inside the store after the store is closed and if they are allowed in it can lead to displinary action. This is the same handbook given to all the stores so even before you say it, this rule applies to your store Mami. Perhaps you should have read the hand book they gave you when you were hired.
Judging from the comment that you left Mami2004, perhaps it is your rudeness and attitude which got you fired?
"I WASNT REPLYING TO YOU ANYWAYS ITS NOT YOUR ARTICLE! I DIDNT GET A BRAKE BUT IT LOOKS LIKE YOUR GOING THRU MENAPAUSE! GERT OVER YOURSELF!"
Who cares whose article it is, this is not your article yet you choose to reply. Irish and everyone has every right to reply as you do. Just because they don't share your opinion does not give you a right to tell them that they can't post since this is not their article.
" 24 yearls old. i wasnt rude until she got nasty with me. i"
That is the same excuse that five year olds use. But instead of saying "she started it" "she did it first" so basically you are no better than her.
Also just because you don't know about the no customers after store closes does not mean you did nothing wrong. Try telling a police officer you did not know what you did was illegal when he arrests you. Won't allow that excuse and that won't stand in court. You claim that you are 24 years old but you don't act that way.
Just so you know most companies don't allow customers after the store closes. Perhaps if you were a more decent person they would have let it slide, but my guess is that you are as rude as you are online when you are face to face with real people. They used that as an excuse to fire you. They obviously fired you for a reason, you may not be honest about the real reason, but I am sure they gave you a reason. You claim that you have a new job and that makes you a better person than you were before. If this is true than you must have been a real terrible person since your improved self is not that good of a person. However I doubt from your attitude that you are a better person just by reading your rude response. You may find my response rude, well sometimes the truth needs to be told that way and sometings the truth hurts.
if she wasnt replying to me why did she say mami2004 thats my screen name? or isnt it?
okay im 24 yearls old. i wasnt rude until she got nasty with me. i didnt pay attention to her age for real.
mateers fact irish I DID IN FACT HAVE MY DRIVERS LICENSE MY CAR WAS IN THE SHOP. AND HE WAS ALLOWED IN THE STORE! IM A SECURITY OFFICER NOW SO IT IS BETTER.. YOU ARE KIND OF RUDE BY THE WAY KEEP YOUR NASTY COMMENTS TO YOURSELF I WASNT REPLYING TO YOU ANYWAYS ITS NOT YOUR ARTICLE! I DIDNT GET A BRAKE BUT IT LOOKS LIKE YOUR GOING THRU MENAPAUSE! GERT OVER YOURSELF!
Iworked at dollar general for 2 years as an assistant manager and it was really really bad they only paid me $6.25 an hours that was pretty low of dollar general. I locked up the store and my friend cane to pick me up because i didnt have a car. so i let him in because this dollar general was in a bad area and they fired me the next day. it was better for me because i didnt do anything wrong. But it just made me a better person and i love my new job!
harrassment
I was a loyal employee for this company for the 5mths that I was there. I was even promoted to a 3 key person but was treated like an assistant manager. I would come in when other call in sick convenietly on the weekends. Would close the store most of the time and never complained, I always exceeded what was expeceted of me and I would come in sometimes on my day off to cover for someone else and I have a 1yr old at home. So you know I was dedicated. Things began to change all of a sudden when the assistant manager, who was fired from a previous job for stealing money got her friend and ex-coworker hired whom was also had been fired for stealing at the same job. The assistant would come in and not do what was expected of her to do and laid the blame on me and the manager (Who doesn't believe the assistant does any wrong) believed everything she said. I began to get harrassed daily about things not done in the store but it was the assistant's and the person working with her job to get those things done. The mananger on today 4-5-2010 called me in the breakroom where there are no camera's and got all in my face, and was very rude and ugly towards me, I became so angry by her actions, I just walked out. Oh I forgot to say in the beginning of my complaint that there have been serveral other employees that have been done the same way by this mananger and assistant manager.
The complaint has been investigated and resolved to the customer’s satisfaction.
I went into D.G. a couple of times and there's this worker who is very rude in Woodworth, LA. She leaves you waiting, she does not speak to the customers when you enter, and she pokes you in the hand to hand you your change back without saying thank you. I complained to the manager but this situation has not changed. I want to know how to report her to the district manager or whom every, would do something about this problem. Because if she does not want to work, then step down from her position and allow someone else to have the job that needs to work and knows how to handle the public with a smile, knowing that without the customers she does not have a check coming in. Thank you Jim,
This sounds just like the problem in the Helena, Alabama store.So called assistant mgr makes her own schedule at one point worked about 3 days in 6 weeks.When Janice returned all she did was tell everybody how bad the store was.My wife has worked for DG for about 10 yrs. but as of tomorrow THANK THE LORD she's letting them have it all.Even contacted DM and he must be DEAF, DUMB AND BLIND.IT'S ALL YOURS (WITCH-JANICE)
heath m. r. g.
I just left d. g. s. at 3615 dayton blvd. I went threw the line 3 times because I for got a few things well I ran across some marked down shirts long sleeved. the first one rang up a penny well I got that one and 2 more just like the first when I took my bags to the truck I went back in the store to buy a few more penny shirts heath the store m. r. g. told me after shopping with d. g. s. for 20 plus years that he has to put the shirts I had in my hand to buy in the trash wow what a man he said it is store police for him to trash them he can not sell them to me because I found his mistake not no fault of my on the other shirts rang up 80 cents I got them any way way to go after 20 plus years not any more that just coast him a life long customer
The complaint has been investigated and resolved to the customer’s satisfaction.
he could have been fired for giving you a discontinued product. would you like to see that happen just so you can get a crappy shirt
had to wait in line for 20 min
was cashing out while store was of people an had a lot of change an had to count 2 or 3 times before they got it right people got mad and walk out they needed to waited until they check some people out that you norma barrett
Read full complaint and 1 commentawful management
We have a General Dollar Store in out small town. Its one of only 2 places we have to shop. They are not dependable. Suppose to open at 8am and you never know what time they are going to finally get the doors open. Lots of people have stopped going there all together because of the workers that are working there. They all look nasty and spaced out. Cant this be fixed?
People in this town are sick of things that go on there. The doors to the store was left unlocked one night. Are you aware of that. The people that work there are rude and refuse to help the customers. You need to send someone in to check it out that they are not aware of. Its pitiful
The complaint has been investigated and resolved to the customer’s satisfaction.
Worked for them back in the 90's. Idiots run the chain, idiots work in the chain. Should change the name to Idiots General.
racist unprofessional
I had purchased a christmas present from this store for my son but when I took it home my wife and I decided that it was not apropreiate for a boy. I attempted to return the item the next day unopened, with receipt... The manager asked me for my drivers licensed which I provided along with the receipt, she looked at it and said "I don't like ny drivers licensed" then said the photo do not look like me. She told me she could not do the exchange because of this. I have been shopping here all the time, I could not believe the way in which this person spoke to me with people waiting in line to checkout, it was so embarassing. She had pulled up the sale on the register but did not complete the transaction because of my ny state id. It was enough that I had a receipt and an unopened item. The manager here is the most unfriendly, racist, unprofessional person I have ever came in contact with. By the way, I left her the item and walked away, I am not the type to argue.
The complaint has been investigated and resolved to the customer’s satisfaction.
what does your license from NY have to do with race?
filthy background music
Several times in the past week I have gone to the dollar general by my house. The background music is a station selected by the (Mostly black) employees, & its filthy! Sex, violence, the thug life, "capping a cop", etc. How can I take my granddaughter in there with that garbage floating thru the air? We do not allow that music in our house, & I darn sure...
Read full complaint and 1 commentrude managers
This is the worst store I have been in as a dollar general customer. The stores isle is crowed you can never get down a isle. The manager was rude her name was debra. When I asked her were the paper plate were she said ""down that isle ""with attitude. The employee looked tired and worn out with no energy like they have been working all night. During the day the store is filled with employees, but after 3 their are only 1 cashier. I was at the back of the line and it was back to were the greeting cards, it had to be at least 12 people in front of me. When the cashier called for help after 10 min the manager debra came down the isle yelling at the cashier cause their were only 5 poeple on that line. If she would have came earlier she would have seen how upset the costumers were for having to wait still after she called for help. Debras attitude towards her customers and her employee is unexceptable she should show some respect. We are all adult. Next time ill take my bussiness to family dollars were they treat there customers with respect and ill be sure to tell my family and friends not to shop there because of rude maneger. If she dont appreciate our money, lets not give it to her. I work in customer service and thats not it. Ive been in this community a long time, and I will start a boycott cause shes un professonal and rude.
The complaint has been investigated and resolved to the customer’s satisfaction.
What did Corporate Office say when you called them? Or Department Of Labor?
Corporate Office
100 Mission Ridge
Goodlettsville, TN 37072
[protected]
Or National Contact Center for Department Of Labor 1-866-4-USA-DOL
You're still the idiot.
PAPER PLATES ARE NOT A HUGE PURCHASE. WHOS THE IDIOT NOW .DUH PAPER PLATES.$2.75 YOU LOOK STUPID .REALY
Your spelling errors and capitalization of the whole paragraph makes me laugh. Maybe next time you go grocery shopping, we all know you were doing that, go to a grocery store or wholesale store. Dollar Stores are not meant for huge purchases. I worked at one for a year. I know the exact customer that you are. You're the lady that yelled at me because the sign in back said "All Chicken $1.50" and i had to charge you $2.00 for the extra large bag. The managers are always mean there. They have no real bosses to answer to themselves to they make up the rules as they go on. You're an idiot. Stop grocery shopping in a dollar store.
By the way a "Dollar General" shouldn't be in the airlines section.
very unprofessional conduct
While standing in line waiting for a cashier to cash out, there was three of us in line at the time. Three dollar general employees come walking up talking. The next thing you know is (I believe she was the manager) the one started yelling at one of the other girls and making threats. "i am the manager here I can make you work everynight, every weekend, and can also make it so you want to quit. I am 54 years old and could not believe what I was actually seeing and hearing while waiting in line to cash out in a place of bussiness like that. That was not a good seen and will not return so I don't have to see anything like that again.
A conseerned shopper
Joanne
The complaint has been investigated and resolved to the customer’s satisfaction.
What did Corporate Office say when you called them? Or Department Of Labor?
Corporate Office
100 Mission Ridge
Goodlettsville, TN 37072
[protected]
Or National Contact Center for Department Of Labor 1-866-4-USA-DOL
store operations
I went into the mt. Zion, il dollar general store as a last ditch effort to find a material I needed for a school function. However, when I went in, there was literally no clerk in the store. As I stood around, waiting for five minutes to be waited on, it dawned on me that the two women standing right outside the door smoking were the clerks. I stood there for another few minutes, then looked around the store. In the meantime, another customer came in and attempted to purchase some items. Again, the women stood outside, not even looking in to see what we were doing. The man and I both left at the same time, empty handed. As we were leaving, one associate sarcastically asked if we needed any help. The other laughed and asked us if we found what we needed. I have never been so insulted in my life and will never shop there again.
The complaint has been investigated and resolved to the customer’s satisfaction.
Unfortunatly this does not surprise me! I have been in that dirty store and the customer service is horrible.
What did Corporate Office say when you called them? Or Department Of Labor?
Corporate Office
100 Mission Ridge
Goodlettsville, TN 37072
[protected]
Or National Contact Center for Department Of Labor 1-866-4-USA-DOL
termination for no apparent reasons and no evidence of action
I was recently employed at this location and was accused of something that was brought to my attention that led me to my termination. The manager and assistant manager had it planned to fire me due to I was dating the assistant managers daughter and when we broke up for me to go back to my family, they harrassed me at my job and as well at other locations. The store assistant manager the mother of my ex girlfriend and her son are both employed at this store which is a matter of conflict of interest, as well as when the daughter and the mother wrote statements expalining that I had stolen a camera, with no evidence and as well as their complaints resulted in anger becuase i would not get back with their daughter, the accused me of the matter, however it was explained that the daughter was the one who stole the camera and the mother who is the assistant manager let her walk out wiht the merchandise. No one never investigated the issue they just terminated me, I even agreed to a lie detector test. They just terminated me for no reason and how can they and receive information and staements from a non employee and the mother of the person giving the statement. Blackmale!
The complaint has been investigated and resolved to the customer’s satisfaction.
EVERYONE HAS RIGHTS. YOU NEED TO FILE A COMPLAINT WITH THE EQUAL EMPLOYMENT OPPORTUNITY COMMISSION OR THE HUMAN RIGHTS COMMISSION.
Look up your state laws about businesses - some states do not need to have a "right to fire" policy. I live in Arizona and we do not have a "right to fire" policy. That gives any company any right to pay you what they want (even if under minimum wage) and gives them the rights to fire you with or without a notice of why they fired you. I would assume given the example you've given this rule would also apply to your state.
non-payment for hours worked
Monday, February 1, 2010
During the month of August 2009, I worked for Dollar General in North Arlington, NJ. In July they sponsored a Job Fair at their new location in North Arlington. On August 14, I began training with the Manager at that time, Pete Fox. On August 18, I actually began working at the North Arlington Location. On Tuesday, August 18, 2009, I worked from 9:00 AM – 3:00 PM without a lunch break, a total of 6 Hours; on Wednesday, August 19 I worked from 1:00 PM – 5:00 PM with no meal break, a total of 4 hours, on Thursday, August 20 I worked from 6:00 AM – 11:00 AM again no meal break a total of 5 hours; Friday August 21, I was out sick. On Saturday, August 22, I worked from 4:00 AM – 9:00 AM without a meal break, a total of 5 hours. On Monday, August 24, I worked from 4:00 AM -11:00 AM without a meal break for a total of 7 hours On Tuesday, August 25, I was off. On Wednesday, August, 26 I again worked from 4:00 AM – 11:00 AM with no meal break for a total of 7 hours. It was on this day that I was told that they had hired too many sales people, and that I was one of those being let go. At that time I was told that I would receive two checks for the hours that I had worked, I asked if I could pick them up, and was told to stop in the following Friday to do just that. When I asked for my check I was told that it had been mailed to my home address. Since I was terminated from this establishment, there has been a change in the Management at this location. On Thursday, January 21, 2010, I telephoned the new manager Ron and made an inquiry about my missing check. At that time, he stated that he would have to investigate my claim. He took my Social Security Number and stated to me that he would be in contact with the previous manager Pete Fox, and that he would get back to me. It is now February 1, 2010, and, I have heard nothing from either the former manager, nor the current manager regarding my back pay. Since making these inquiries; I did receive my tax forms from their central office. This tax document shows that my earnings while with them to be $330.00. The only payment I actually received was an earlier check for $120.00. Thusly $330.00 - $120.00 = $210.00 that I am still owed as payment for the hours that I actually worked. I am tired of playing “telephone tag” with these people; the evidence is clear, by the very tax documents that “their” payroll department sent to me. This document unequivocally demonstrates that I am owed this compensation.
I would appreciate any assistance that you might provide to help resolve this matter.
The complaint has been investigated and resolved to the customer’s satisfaction.
Call the corporate office. Also you can ask to talk to the regional manager, where the store is located. I would also call labor relations in your state. Believe me Dollar General makes a lot of mistakes. I use to be a manager at one.
What did Corporate Office say when you called them?
Corporate Office
100 Mission Ridge
Goodlettsville, TN 37072
[protected]
Or NCDOL 1-800-NC-LABOR [protected]) ?
district and store management
First off, I would like to express my sick distaste in the entire company of Dollar General for the following reasons. I have a friend that is an extremely hard worker and has helped run 5 of the Dollar General stores due to lack of employees and qualified management. She was fired over a situation that was totally out of her control. Yet there are District managers and Store managers of the WAYCROSS area Dollar General stores that find it okay to over-ride payroll hours in order to make their stores look like they are performing to premium projections...District managers who let my friend go Two Weeks through the entire christmas hollidays without a paycheck because payroll was messed up due to a store transfer. I am surprised that Dollar General is still in business due to the inept unqualified and uncaring corporate management in this region.
The complaint has been investigated and resolved to the customer’s satisfaction.
Does everyone who applies for a job get a hiring package, fill out a w4 and direct deposit information and take a drug test all before they are even hired? This is what my daughter is being told three weeks after filling out the hiring package. Now the manager is saying she was not hired even after she was told to come in for training. They put off the training for 2 weeks and now she finds out she isn't hired. I can't believe the company would pay for a drug test for everyone that applies for a job because that's what the manager is telling her. The manager said the DM didn't want her to hire my daughter because she was seasonal hel which the manager knew this information at the time she was "hired". Would have been nice to know this before buying uniforms for her to wear and turning down other jobs that have since been filled. Not a bet impressed with this outfit. I have never heard of such disrespect towards employees. She was happy to work there.
my complaint comes out of effingham illinois. i jus quit dollar general cuz of my MG... when i was hired on i told him i could only work days cuz i have only one car and my husband works 7pm to 7am and he told me that was fine and i said i would work a night shift if someone called in ... he continuously scheduled me nights every week and i had to figure out somehow to be there and to get home... i live bout 20 mins outside of town so it was hard... but he can leave when ever he wants cuz he is on salary and he dose all the time and jus dosnt seem to care... he works everyone else like dogs cuz he can and somehow he gets away with it... i can only hope that the new GM can see what i have seen in the 3 months i was there. if every DG employee did things the way he dose there would be no one to work there
Back in the 90's, I had a DG dist mgr tell me Wal mart was behind the times when he interviewed me in GA .After I stopped laughing, I got hired by another company. Later DG was invesigated by the SEC for cooking the books to make their stock look more favorable to the stock market. This company is for someone looking for temp employement. Hardly anybody retires with them. DG doesn't want you to. LOL
My complaint is about the dollar general store in Henderson la. store number 847 there are the most rudes cashier every to work in this store.If you are a routine customer they seem to look down on you which I am, this was the final straw for me on Aug.09, 2011 I went in to return an item the cashier told me I needed my receipt, which I did not have, I only wanted the same item I previously brought but just in a different color, the price was the same.She refuse to accept my item than went get the manager which she had a chance to counsel in the back before they came to the front.The manager when on an agree with the cashier. I than left there store and went to a different dollar general which accepted my item, then I ask them about there return policy and she stated without a receipt you can get something else in the store are a gift card.So I explain what happen at the other store she then advice me that it seems to be a personal matter against me and that cashier that giving me a hard time, becauxse she said it is really up to the manager to agree for the return and clearly the cashier that does not like me got to the manager.What makes this so inconvenient is that this dollar general is 2 miles from my house so now on I will have to travel 7 miles to the nearest family dollar store.
Hi my name is Rosemary Rankin and I do not have a complaint but a praise.I would like to say I live in Sayre, Ok and I take my buissiness to Dollar General Store in Elk City, Ok store #03239 cause the manager I thank her name is Gillian is so sweet and freindly needless to say very helpful.I hope ya'll will never conceder to get reid of her are she nevers quites I love to go when she is there.
Thank You For Your Time
Sincerly Rosemary Rankin [protected]
my problem is with Flora, MS Dollar general address 117 Progress Drive P.o. Box 288 phone number601 879 8843. i am a I very displeased customer and will choose Frde instead of Dollar General from now on. I had fone on Dollar general website to print coupons the night before i shopped and used my ink and paper which cost money to print coupons. And little to my knowledge that when i went to the register they would NOT accept their own coupons even though i got them from their website! i was furious! i then left the store and called back to talk with the manager and he told me over the phone as well that even though they say dollar general and i printed them from their webste and the register scanned the dcoupons they had to remove it because they don't accept internet coupons from their website! my question is why do they even have the option online at all. I will not spend my money there anymore! i am going all the way to the top with this i am going to call corporate until i get answers. wsre have familes out here struggling to make ends meet and trying to save a buck on items that offer coupons so we can pay for this high rising priced gas and they kick you in the butt!
ive ran into same problem at the gaston, south carolina.store
my complaint is against store manger in gaston south carolina.she is never in the store the other girles, working, cant do a return without suprv permission.this causes jam at checkout .i have had to leave a buggy fill of merchadise more than once..i have been told, by some of her co-workers that she goes home on booty-calls with various delivery drivers..that puts, , stuff out back door for friends to pick up. wish dollar general would do something about this manager, she is driving customers away
SHE SHOULD FILE A COMPLAINT WITH THE HUMAN RIGHTS COMMISSION OR THE EQUAL EMPLOYMENT OPPORTUNITY COMMISSION AND THE LABOR BOARD.
your not kidding... i was terminated for same kind of thing
Dress code
It is ridiculous that I work for a company that forces you to beg for donations from customers that not only for obviously reasons have no money or would not be shopping there but are made to feel bad for not donating their money. Plus, once again our dress code is changing and guess who has to pay for the change? Employees! DG will not even provide the...
Read full complaint and 58 commentswe need better management
I have worked at the DG in my town for over a year now. I still work there, and I am in school at a local college full-time. I keep my job because around here especially, jobs are very hard to find. I have very few complaints with my job itself, I actually do not mind my job. I love to interact with people, and I just about know all of my customers by name. The pay really sucks, but other than that it is a job. My Store manager, though, seems very sexist. In the last year I have worked there, we have had at least 4 new people hire in, none of which are male. We have an all female staff except for my store manager who is a male. All of the girls that he hires are, well, young and pretty. Most of the time they do not even do their jobs. I do not mind working hard, but sometimes the trucks and lifting gets rough. We have girls who cannot lift due to pregnancy and others who just refuse. I know many men who need a job and would be more than happy to work. I just feel like he is being sexist in his hiring. Not only that, but our assistant manager is lazy. She does nothing when the SM is not around except for sit on her butt and talk to her friends and family on the phone. She has been suspected of taking money. When I say she does absolutely nothing, I am not exagerating one bit. The store manager has been informed and talked to about her behavior several times, but has never confronted her. WTF? I think our store is in desperate need of better management.
The complaint has been investigated and resolved to the customer’s satisfaction.
well you know the change to being an openly traded stock does have that effect on retailers ruralshopper.
I have shopped at Dollar General for 40 years. I live in a small town/rural area. It used to be a store that would save you money. Not any more. They continue to jack up the prices and put the raised price in such small font that many do not notice until they pay the bill. I have also noticed that the food items that are there for the Mexican patrons are way over priced. The Dollar Store should not gouge the migrant workers.
Their customer service is almost a thing of the past it seems. Today I stopped at the dollar store and spent about $26.00. I had intended to ask for change $1.00 in quarters for the news paper machine. I went back inside, stood in line a long time and they refused to give me change, saying that I had to make a purchase. I already had told the cashier that I just made a purchase. If I wanted to get change I would have to make another purchase.
I think that I will save money if I shop at Fred's. It seems that Dollar General is pricing themselves out of the money saving category. Dollar Tree stores have many of the same items and only cost one dollar per item.
Dollar General has many, many stores and they are big enough to still offer money saving deals on all of their items. They have just gotten greedy.
That company caused my wife and I some major stress and uncalled for bs. Wrongfully accused us of stealing.. We went in that store almost daily or even more spending our money! Thry told us we are not allowed back on the property thry said the cops told them it would be considered trespassing.. Guess what?! We asked the cop and the name she gave wasn't even the cop on the call that day lol no lie. He said he has no rigjt to tell us that. There wasn't even any charges filed cause the cop reviewed the tape and said my wife clearly picked a cheap Trac phone up off end of checkout counter thinking it was hers. Ten dollar phone. Exact same! I said.. Oh crap baby, you left your phone laying there.. It was no secret.. No sneaking.. It was an innocent mistake and the police said that was obvious. Well the cashier at that time was is also asst. Manager and she still sticks to her story of us being thieves. Wow.. Just wow! Unbelievable.. Anyway, she also told the cop that we are not allowed back in the store ever again.. Funny cause she told her boss the cop (wrong cop.. Mind you.. That wasn't even there at all lol) told her.. We are not allowed back. Hahaha friggin unreal. We are a married lesbian couple.. This store is up the street from us in a very small town.. Newell, WV. It caused the cops to later show up at my wife's place of employment.. In front if several people.. Her name being broadcasted over the police scanner that my parents listen to and was asking us about. Our neighbors told us that the police were beating in their doors asking if they knew my wife and where she lives, also her whereabouts.. Even told the one woman "don't lie to me" as if she is a frigging hardened criminal! WTH?! She has no record of any sort! And certainly no theft charges against her in her lifetime my lawd! It just keeps getting better and better all darn day, ya know! I get home later on.. My mailbox is wide open.. No joke! . Mail messed up inside. Funny how at the end of my driveway the officer was hounding and treating to arrest if not told info of my wife's whereabouts as if she just killed someone in a public place with several witnesses.. Lmao. Pretty sure that officer decided he'd commit a federal offense and look to see if her name was on the mail inside the box matching the address. I took a picture to text to a couple of people because I was just so shocked over all of these events unfolding alllll say long.. All over a simple mistake.. We gave the phone back.. Never turned it off or altered anything.. We didn't steal a darn cheapy ten dollar Trac phone that my wife already owns lol get real! I'm thinking either this dg lady is either a mentally ill fruitloop. Or a homophobe! Either way.. She needs to lose her job! Oh yeah.. We keep calling to infirm her boss that the cop never told her we couldn't go there ever again. No one will answer.. It rings once and goes right to voice-mail every day now during business hours.. I swear to you!
i was let go today because i refused to work nights which isnt fair do to someothers never worked a night since they started i was told if i gave up my postionas 3rd key it would be fine i guess not due to now i have no job and was told i had to remove myself from the property i didnt do anything wrong. Then to here that my boss heather beardsley was plotting with the other employees what todo about this whole thing to top it all off she came in on her day off in the middle of her shift todo this when i was giving the postion of 3rd key i was garented 30hrs i only get 10hrs
I have been with Dollar General for going four years I started out at as temporary setting a store up in north carolina i was hired on as permanant and worked my way up from a cashier to an asst. manager but i had a manager who knew what it meant for someone to work hard and get compensated for it. I moved to Iowa about nine months ago and my old manager put in a word for me and i got my own store the first month or two i spent cleaning it up and getting it to where it was supposed to be, Once i got into the store i found out that this store had went through a few managers before me so got to wondering if it was the ones over the manager or the employess driving the managers out i realized it was a little of both. About a month and a half i approached a few of them to make sure they were alright working with a gay person they seemed fine with it. I'm a gay woman and proud of it, but when evryone found out i was gay trouble started i got suspended once for saying damn i got suspended again for a statement that was wrote up by one of the employees which was told to me by employee that she only wrote what the district manager told her to write, went back then an employee went and wrote a statement because she was mad at me because her hours got cut they were cut because payroll was cut but seems corporate wants to listen to petty part time emloyees or a district manager that is trying to run you out. I was terminated yesterday for not following company policy and again all started when they found out i was gay
dear sirs, I recently applied for a job at your company and took the test and PASSED. The manager at this particular store denied me a job due to personal choices. She claimed that I did'nt pass the test in which I later found out was a lie. Her name is Dusty and I THINK SHE SHOULD BE TERMINATED. I have 20 years experience in retail and I believe that I have been discriminated against. FURTHER ACTION SHALL TAKE PLACE AGAINST THIS PARTICULAR STORE.
I complained that only men were being promoted and i wasnt getting a chance to be considered. I was fired a week later.
i fully understand every one of these, i was a store manager, and i walked... they treat managers and employees like pure ###. after i walked of course i was put in non rehire status. but if the company wouldnt accuse employees of stealing all the time.too many voids, they stealing, low baskets, they stealing etc... i respected my employees and felt sorry for them, they work their ### off, not only being cashiers, but stocking and everything in between. and the district managers treat the managers like dogs. i know i worked 60 to 80 hours a week in my store, and and as long as you got your district manager his or her bonuses, you was awesome, but god forbid if you didnt do something right, they give store little hours to work with, cashiers has bills to pay also, they cant live on a 10 hour a week job, just because corp, dont want to spend the money, or making them work in stores with none or little air.. i couldnt take it no more as a manager and seeing all of this. right now im involved in a law suit against dollar general. over pay and people working way over 48 hours as managers and not being paid for it. i think all the higher ups should be made to work in one of these stores to see what it is like as employees. i bet they would change their attitudes, but it is also up to employees to use the open door policy, , go over their heads, take your fight higher. it is your right to do that, dont be scared of the ones over you. and this comes from a ex manager... give them hell dg employees...
The Company wide policy is that SHRINK is caused by EMPLOYEES. Just ask anyone who has been through the "Shrink Class". So basically the Corporate Office calls all its 1st line employees and Managers thieves. Let that sink in. This is their Corporate Viewpoint. This is what they think of their employees. If there is shrink in a store, it must be the employees doing it. Nice huh? Now lets look a little further into this. Keep in mind this has been the viewpoint of the Corporation for many many years. Lets look at their INVENTORY CONTROL system. OR Better yet their overall LACK OF AN INVENTORY CONTROL SYSTEM. For many years, they based their store inventory figures on what the WHAREHOUSE SAID THEY SHIPPED THEM, less the amount sold as reported from the stores registers to the home office. In a perfect world, this works some of the time, but IS FAR FROM ACCURATE. In the last few years they have tried to PIECEMEAL IMPLEMENT an inventory control system that is STILL BASED UPON WHAT THE WHAREHOUSE SAYS THEY SHIPPED TO THE STORE. Think about that. "What the Warehouse Said they shipped to the store" NOT "What the store received from the Warehouse" Anyone else see an inherent problem with the way they are still doing things? The Store Managers and employees are ARE NOT GIVEN ANY CONTROL OVER verification of what comes into the store from the warehouse, but yet they are the first ones accused of stealing when there is shrinkage. WTF? This is just pain WRONG. You can not hold a set of employees responsible for another set of employees possible actions or in-actions, or for that matter the shipping company and their personnel. As long as there is a doubt as to whether a store is actually receiving the inventory it is responsible for, NO ONE has the right to point a finger of accusation at these people. BTW, DOLLAR GENERAL HOME OFFICE - just out of morbid curiosity, how much is your average SHRINK PERCENTAGE on products that have to be scanned in from vendors by a Store Manager or Assistant? Yeah, I bet its way lower than what comes out of your friggin Warehouse. Think about it. EVEN BETTER FIX IT. And while your fixing it, think of how many employees lives you've effected with this shoddy half assed approach to INVENTORY CONTROL.
While if she told you you failed a drug test and you didn't, I don't support her actions. But if she said you just failed the application process, then you must realize that she can deny you employment for almost any reason. The field for retail is flooded right now with a lot of over-qualified people.
I know exactly what you are talking about. I am an assistant manager and I have worked for the company for five years. I never worked for a company who do not give a damn about their employees. They are always accusing us of stealing their merchandise, when they let the whole city come in and get what they want. The work load is too heavy for the amount of payroll hours that they give out. I feel that a company should stand by their employees, not always accuse them of stealing. Maybe if they were to treat them better they wouldn't have to accuse us of stealing. Dollar General only cares about the money they make. They have taken all of our holidays except for Christmas and they have also pushed closing time on x-mas eve from six o'clock to eight o'clock. Even Wal-Mart closes at six on X-mas Eve! Even with the basket sizes. I work in an area that is mostly shopped by the people in the neighborhood. Most of the time they are buying household items that are only dollar items, so you can not make people spend what they do not want to spend. Even referring to the literacy fund. If the same people are shopping in your store everyday, they are not going to give their change, everyday. I don't knock the literacy fund, but if you're a multimillion dollar corporation like DG, then why don't you all donate money to different schools? Why make people spend money in your store and expect you to donate your change too. And they also have a $20 a day minimum. How do you feel that you are going to make $20 a day? A donation is what it is a donation no matter how much it is. Also this company has a very bad turnover rate. Since I have been employed with them, I have seen so many people come and go. I think they really need to re-evaluate things. The corporate people don't know too much about working in a store because they get to sit behind a desk. If they could only come in the stores and work, they would understand.
My girlfriend, who is African American, works at the local Dollar General and frequently complains to me about her manager, who sometimes calls her VERY inappropriate names and makes racist remarks all the time, but sometimes the manager will flirt with her, and make her very uncomfortable. One time, my girlfriend texted me to go down there because he was acting strange towards her. I went to the store and he appeared to be high on some sort of drugs, I proceeded to threaten to kick his a** for being mean to my girlfriend and being racist. Later that week my girlfriend quit her job at Dollar General.