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Dollar General

www.dollargeneral.com

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1.2

Overall reputation rating based on reviews and complaints

Dollar General earns a 1.2-star rating from 9 reviews and 3860 complaints, indicating that most bargain shoppers are dissatisfied with their purchases.

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Dollar General Complaints Page 171 of 193

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12:35 pm UTC
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Dollar General unfairness

I was an employee there and the Manager at the time would take me in her office and curse me out for what I never knew, well I'm trying to get a job back there but it seems that she did something to keep me from doing so, I would like another chance to work at the sore #2314 because I had to leave because of the manager, her name was Carolyn Lasane and she was always saying she would call corp. office and have them come in and take care of her trashy people, I need my job back and I love working there and I tried to get along with everyone. but she made ti so hard on me I had to leave before my 2week notice was up can you, Please rehire me .Please

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Karen Shinn
Afton, US
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Mar 27, 2017 8:44 am UTC

Remember in the CBL when we trained. They have a group of companies that they send our names to if we are dismissed. I can't remember the name, but DG can be pretty vindictive. Hope you have good luck in your job search. I am not too worried about my leaving because I am now retired.

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9:28 am UTC
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Dollar General digital coupons and sale ads

I have on two occasions made purchases with digital coupons available and they did not take them off. The clerk said it happens quite a bit, but said there was nothing she could do. I made sure the purchase matched the coupon requirements.

I have also had issues with the sales going on at this same particular store. They do not take their sale signs down, which means if a person is not paying attention, they will be paying full price instead of sale price. Also, the store doesn't go by their advertisement. For instance, their ad said Gain Flings were on sale for $3.95 and then when you used your $2.00 coupon, it would be $1.95. They did not take my coupon off.

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1:19 am UTC
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Dollar General unfair employee promotion practices

Dollar general 518 main street sulphur springs Texas 75482

There is an employee that has been with the company for close to 4 years and was recently given a much deserved promotion to store manager

The store she took over was a train wreck complete chaos yet she continued to work herself to death getting the store back in shape and all the while she had other employees that were visibly not putting in even half the effort some of them were going as far as to intentionally sabotage her efforts for example I witnessed one man stack items in front of the electrical panel just moments before the district manager came in to see how progress was going the same man I also witnessed stacking things in front of the fire extinguishers and another employee constantly hid stock around the store instead of opening the boxes and actually putting the items in their rightful place

After only two months of this lady doing everything she could to make sure that the company was represented well by straightening up the store as quickly as possible she has now been demoted and was forced to take a hefty pay cut I'm assuming while the same employee who has been sabotaging her and has only been an employee of the company for less than a year is now being given the role of acting manager it has been two weeks at most since the change in leadership and the store has a stock room packed full of unworked stock along with at least three isles that are completely blocked by unworked stock still on carts I have heard customers and employees alike complain about the new manager and the state of the store

The lady who was the manager has helped turn around all three stores in the area and when she gets transfered to another store the customers follow her because we know that she will always make our shopping experience more pleasant

I feel that she is being used only to help other employees advance while she is continually being cut short

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5:12 pm UTC

Dollar General toys/designer pen

My children two boys were playing with toys they shouldn't have been this one's pic included, eye fell out while fooling around with it.The store manager at the time threw a fit over the eye not being able to pop back in the hole thus rudely telling me I was going to pay for it...
Of course I was going to pay for it my children were in the wrong but rudeness and embarrassment to the customer is uncalled for, this woman needs a reality check and some manners I won't be returning to that store ...

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6:38 pm UTC

Dollar General general service and store accessibility

Waited in line to check out about 15 minutes. One cashier who is assistant manager other employee was on break. No buggies for consumers to use due to overstock or clearance items. All shoppers used hand baskets. Store is not easily accessable due to overstock because of a double truck delivery of merchandise. Assistant manager was very polite and apologetic.

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6:04 pm UTC
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Dollar General magazines on display

I'm complaining about the Sports Illustrated Swimming Addition on display at our local Dollar General. There are a lot of elementray and junior high kids that come into this store most without a parent and they don't need to see this Crap on the rack.
I was appalled that you would allow this magazine to be put in a family store.
Please remove it! I will be watching to see if any action is taken about this issue. It's disgusting to see half naked women on display and letting it all hang out?
I'm a mother and my or my kids will be going back to this store until this is gone!

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2:22 pm UTC

Dollar General Very sad experience and a worthless cashier

My mother was in the Dollar General in Mentone on Saturday morning at about 9-10 a.m. She went up to check out and these two women behind her were absolutely belligerent thinking she had cut in line, spewing nasty profanities (with my two young children in tow, classy) and that cashier did nothing trying to calm these ladies. My poor mother had to just stand there and take it with minimal rebuttals as she respects children and didn't want to make it worse. She gets out to the parking lot and one of the ladies gets checked out and she follows her out and starts in again. My mom could not get my kids buckled in fast enough and runs to get in the car. Again, no assistance from any employee around. Im very tempted to ask the store for surveillance evidence (if there even is any at all) because I want to press charges. Sad when you cant go to a small town store and be so intimated while workers just watch.

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12:15 pm UTC
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Dollar General management

Store forces me to check out at express line with full cart of groceries. I don't want to use this checkout but no one else is there. When I have 75 items to buy, it makes others behind me mad as it should. Manager should open a lane for people with large orders. I don't know if this is because of no help or bad management. I will leave my cart full of food and exit the store if this happens again!

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11:53 pm UTC
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Dollar General horrible service

03/18/17 Entered around 8:30. Guy employee saw me, he knew I was in the store. I was done shopping and headed over to checkout. I saw a female employee heading to the office area and the guy employee going to the back of the store. After waiting a little thinking that the female employee was going to return. I looked at my phone and it said 9:02. I can see the girl employee sitting in a chair, she knew I was there and never said anything to me. It was obvious she was ignoring me. The guy employee finally returned and said "Where closed, where you in here." I replied "Yes." He said "We can't check you out." and walks over to the door opens it and waits for me to leave. After a couple seconds, I realized what had just happened. So I just left. After 2 years of shopping at that store that was such horrible treatment that I will never shop at a dollar general again.

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10:47 pm UTC

Dollar General horrible customer experience by manager and employees

I have gone into the Dollar General store located in Goulds Florida several times recently. I used to shop there all the time however have limited myself from returning as often as I would like because of several issues. First let me start off by saying a new manager recently took over the store and I believe his name is Joe. He goes in there discussing his personal issues like if that is a therapy office. It's okay to have interactions with your customers however discussing issues that have really nothing to do with a customer experience is pretty bad business in my eyes. Recently I went in there with three of my children and I shop there all the time and one of my children needed to use the restroom. Now I have seen him personally deny people access to the public bathroom several times however I never really paid attention to it as it did not concern myself. When I asked if my daughter could use the restroom I was told the bathroom was not working. I went to an aisle to purchase some milk and seconds later I saw an old lady which was a customer allowed access to the bathroom. Now in my eyes this is either a discrimination or b the manager Joe on a power trip. So after this happened I then asked again if my daughter can use the restroom because I saw another customer using it. At that point I was allowed access to the bathroom to allow my daughter to use it. I never have filed a complaint before and right after this happened I figured I just let it go because maybe something was going on in his personal life that was affecting his job ability to assist customers. But my most recent trip to the store and my final trip to the store because I will never step foot in any Dollar General ever again and to be honest with you at this point I'm wondering if it's in my best interest to consult with an attorney because I felt completely discriminated against. Show my last and final trip to Dollar General I went into the store Friday night at 9:15 p.m.. now according to the sign on the door the store is open from 8 a.m. To 10 p.m.. at 9:15 when I walked in the store I was shopping for items 5 minutes later at approximately 9:21 pm I had a Dollar General employee a man walk up to me and tell me the store was closing in 3 minutes and I needed to hurry up. When I told him I thought the store closed at 10 pm there was obviously an issue with the language barrier because I do not speak Spanish and he did not speak much English and just told me I needed to hurry up. So a couple minutes go by and I walk to the front of the store to pay for my merchandise and there was a line with about 10 people in front of me and two employees standing near the front door with the door half-open I guess because they were closing and making sure everybody was exiting the store. At this point it was no later than around 9:35 p.m. I go to pay for my merchandise and the woman at the counter who have blonde hair just looked completely unhappy and upset to almost be there assisting customers. So here I was rushed to go pay for my merchandise but yet there's a line with 10 people in front of me and two employees standing at the front door doing absolutely nothing. Then some people try to walk in the store and it was only about 9:40 p.m. at this point they allow the people to come in the store but told them they have 4 minutes to get there stuff and pay. When I was paying for my merchandise I tried to talk to the cashier who gave me no response at all and had a potato face looked like she was completely upset with the world. I paid for my stuff walk out the door the two employees standing at the door said absolutely nothing like good night or goodbye. When I got to my car I realized I was not provided with a receipt so I try to walk back in the store and at this point the door was closed three employees were standing near the register looked at me and turned away. It was not even 10 p.m. yet. I have been too many Dollar Generals and have never been treated this poor on this many occasions. My advice to you would be the atmosphere starts with the manager. He is the example that the employees follow. If he Joe cannot treat his customers with respect and dignity then how on Earth could anybody expect for the employees to treat the customers any better. I am not sure what needs to be done but I can tell you that I will never walk into another Dollar General again and I am a blogger and we'll make sure and spread the word 2 / my 50, 000 followers. I have been advised that it may be in my best interest to file a complaint with somebody higher up in regards to discrimination. If you have a public bathroom that I have seen be used by other customers you cannot allow or pick who you choose to allow in the restrooms. I am not there to do anything but shop and pay for my merchandise. My five year old daughter using the restroom is not going to destroy or make a mess in the bathroom. I am not exactly sure what he was trying to imply by not allowing her to use the restroom however it was completely unacceptable. Not to mention the poor customer experience I have had on several occasions at this location but only wrote my most recent. I do not feel that Joe should be in any type of management position if he cannot be an example for his employees.

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2:29 pm UTC

Dollar General manager

Manager at store in Brent/Centerville, AL. Very rude to customers & staff, no reason to talk to customers or staff with rude voice, very hateful attitude. Manager yelling at staff only 15 minutes break be allowed she doesn't allow 30 but would allow 15. This not at all what customer wants to hear while shopping. Store is complete mess, disaster with unpacked boxes on every isle. Nasty isles, with nothing stocked hardly.

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10:57 am UTC

Dollar General product/service

Lost a consistent customer today. Everything was fine until I got to the register and one of my coupons wont scan so the cashier proceeded to say I hate coupons. Im like wow really. After that uncalled for response she called a lady up and I told her I had no problem last week. She proceeded to tell me that the person who did it last week wasn't suppose to like I was doing something fraudulent Im like okay cancel the transaction. The coupon was very clear in what its for and what it excludes. Well with that being said after all the money I have spent there they wont get another dime and I know word of mouth will help also. I will rely the message to anyone who wants to visit Orange City, Fla Saxon Blvd Dollar General. They are new people there; ones before them I had no issues. I would ask the manager can this coupon be used on this no problems. Yes or no I didn't feel bad but today I did..Have spent too much money there for that.

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10:23 pm UTC
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Dollar General closing earlier than supposed to!

This is the second time in a month span where I have went to grab something at the dollar general on 956 n. main street nicholasville ky, 40356 at 9:30 p. m not 9:55 p. m but 9:30 p. m! a whole half an hour early and the door's have been locked! light's are on and cashier's standing right there but clearly not wanting to wait on costumer's! it clearly say's 10 p. m on the door! I was so aggravated for being inconvienced due to someone's total disregard of business hour's & work times that I drove to the location on south main street and arrived at 9:45 just to see for myself if dollar general is really supposed to be open till 10.00 p. m and sure enough I went in & checked out with no issues! I told the cashier as I was checking out about them closing/locking door's as early as 9:30 p. m and she was outraged as well! I am so upset i'm going up the chain of command until this get's resolved! quit inconviencing your costumer's!

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9:21 pm UTC

Dollar General store hours

The sign posted on the door says the store closes at 9:00 pm the store clerk locked the door before 9 pm this time I took a picture of it. They are always closing this store too early. If the store hours are that the store close at 9 pm thats the hours of the store.That is an inconvenience I depend on shopping there because its in my neighborhood.Please contact me!

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7:04 pm UTC
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Dollar General racist manager

Tonight me and my husband decided to stop by the dollar general store [protected] s front street Philadelphia PA the man that worked greeted me very happy but when he realized two steps behind me was my husband his whole demeanor changed he followed me and my husband which is black around the whole time walking up and down the aisle then this older lady started following us as well he went to work the register she then came up to me and said my husband has to take his hat off no signs in the store say you can not wear a hat she was rude nasty she racially profiled my husband I'm furious he was embarrassed and walked out of the store I didn't even finish shopping she ruined our night

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6:16 pm UTC

Dollar General unprofessional assistant manager

March 16, 2017 in the morning. How is it that when the store is busy, the cashiers mop up water at the door.(still winter here)! Then the cashier gets yelled at to the point of crying, all this happening in front of customers, REALLY! Is it that much of an inconvenience for the assistant manager to come out of the office and help.. Maybe she needs to be sent for angry management or something. I regularly stop on my way home from work, now I rerouted my drive to a different DG location, can't take hearing her being mean to the cashiers or rude to customers. It seems that she is always in a really bad mood and everyone there are perfect targets. Because of her status, their afraid to say anything because they might get fired for doing so.

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4:46 pm UTC

Dollar General customer service

while shopping at the dollar general at 1544 freeway drive reidsville, nc on 3/16/17 at around 9 am. everything went smoothly until checkout. I was using coupons that i had cut out of the paper as well as a digital coupon for 30 dollars off and 80 dollar purchase. While attempting to use the the digital coupon the checker could not get it to scan. So we contacted the manager to help and she did nothing to resolve this issue. Then we requested a gift card for the balance to use as the 30 dollars off but she refused. At this point we had used the coupons to bring our total down to closer to what was expected. But the manager still would not help us out on the 30 dollars off 80 coupon. We decided to just take our business elsewhere and do some different planning. So we requested our coupons back so we could just go elsewhere. The manager again refused to assist at all and didn't even give us our coupons. So we lost all our coupons which was worth over 40 dollars and couldn't get any resolution to our 30 dollar coupon off our total. I am very disgusted at the level of professionalism and her unwillingness to help us out at all. I mean this is a simple resolution to keep a loyal customer. I have never been treated in a way that made me feel so cheated by someone that is there to make the customer feel like they mean something. I feel like we should get some kind of compensation for this because we did the planning and executed and because of her issues scanning anything it made the transaction laughable at that point. Can someone please let me know a complaint number to try to resolve this. I am very aggravated and at this point will cross dollar general off my list of places to shop.

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2:00 pm UTC
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Dollar General employees vulgarity

I was at the store on West Adams in Temple, TX an older lady with glasses and heavy set lady with brown and orange like hair, was talking about adult toys showing pictures of them on there phones, I was in the next isle, found it was not very professional and extremely offensive. I have been coming into this store for years and will no longer do so as long as these particular employees are there.

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3:12 pm UTC
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Dollar General everpet wet dog food

today is March 13th, 2017 and as of today it has been the 3rd week I've been in the Hazlehurst, GA. store on Tallahassee St. and to such date I have not found your product which my dog is the only dog food he will eat... I've asked the employees which by the way are very polite and helpful and they've all told the warehouse hasn't shipped any as of the 3 weeks that I've mentioned ...I've even gone to the new Dollar General store on US 23 in the same time and the response ...the warehouse has not shipped any for 3 weeks now I've had to travel to Graham, GA. which is out of my way to get this product and I would like to know as to why such product is not being sent to our locations since it is a bigger town with more population... Thank You

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11:48 am UTC

Dollar General unethical behavior, short staffed, cluttered isles

Today March 12, 2017 my husband and I were at the Dollar General in Grundy Center Iowa, the isles were so cluttered you couldn't get to the shelves, I am
handicapped and I like the store but I will not go again. There was a line and the girl at the register went for help the helper came out waited on customers
while on her phone. I am sick of this store.

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Update by Marie Witzel
Mar 12, 2017 11:50 am UTC

will never use the store again, I will drive to Waterloo Iowa

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Dollar General Category
Dollar General is ranked 13 among 103 companies in the Retail Stores category