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Dish TV India / not providing some channels (took the sufficient amount), improper responce from customer care.

This is sridhar reddy, my dishtv account number :[protected], dish tv is not providing some (Telugu especially) of the channels (Although required amount for the activation of those channels are paid) , from yesterday morning i had called 3 times to customer care ([protected]) but still work has not done (Very very very irresponsible) , are they just playing with the customers or what? I really got fed up with dishtv. What should i do now? How should i file a case on this illegal bussiness of dishtv?

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