Dish Network / dish sucks
Well i am a new customer of dish :( we have had the sorrow of having dish for a whole 6 weeks now and it has been a nightmare. It all started the very first night we had it installed.
Our dvr box decided to have problems so we called them and they shipped us a new box. So after that every thing went smooth for a week and then the 2nd box we have decided it isnt gonna work so we have to call again. So they send tech out and something was hooked up wrong then about 5 days later our remote decides it isnt gonna work so im calling them again so finally after 50 calles we get it all lined out in the mean time i have spoke to every cs person there is and they were all very rude. Well this past friday the fun began again. Our tv had a black screen we have 3 tv's and all but one wasnt working. So i call and i get some girl that you can tell hates her job so she isnt the most polite person she basically tells me what i'm telling her is impossible. So i work for an attorney so i go back to work and i talk to her about that and she tells me to get a copy of my contract so i call them and what do i hear, well we dont have your contract the installer still has it. Im like yeah what ever so i ask to talk to who ever that would have more information they put me through to someone else and i am told that it will take 2 or 3 weeks to recieve my contract through fax because it has to be processed and they have to find out if they can fax a copy to me. Well i inform them that i do work for an attorney and she has told me that if i want a copy they have to send it to me because it is my contract after all. Well they give me the runaround about not having it . So i informed them that i can alway send a motion down to the courts and get it signed by a judge making a order that they have to supply me with the contract or show up in court and show cause why they are in contempt. Well after 10 more min lisening to his nonsence i get off the phone not knowing no more then i did when i started. So all i can say is that dish network has the nastiest customer service i have ever seen and if you dont want to have to put up with all this bull crap sign up for directv. I left them not because of problems but because dish was cheeper but i have them coming back out on the 11 to install again and i would rather pay a little more and recieve better service all the way around.
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