DirecTV

These people are liars and scammers. I was setting up services with them and all of a sudden the day the guy was suppose to come set it up he couldn't locate my house. Smh... I called and asked why no one showed up? Either someone needs to come back because no one called me to say anything. Direct tv stated for the inconvenience they would send me a $100 visa only if I reschedule the appointment for another time. Well I haven't seen that card yet... I called and spoke to 4 people they just kept transferring me to different people. This is ridiculous... Also I was to pay $100 for installment, they end up charging my account twice. They promised to reimburse me with a $200 visa card so keep in mind this is 2 different cards I am waiting on, still have yet to receive it. This service is scammers and liars something need to be done asap!

I signed up with direct tv in may and was promised a 150 gift card! I still not have not received it! I have called 15 times and they keep telling me its on its way! I have talked to a supervisor and she said the same thing! I have never been lied to like I have been with your company! You guys have the worst customer service ive ever had and will be disconnecting my service! That is sad that you guys don't stand by what you say

I have had numerous complaint issues with direct tv... My account is well documented...in october I was offered an upgrade to the new hd dish.. Not only did they (at&t) (2 techs) (2 different times) refuse to install my new dish on the towers where direct tv put them years ago... I was turned over to case management so someone would monitor the problem and I would have that person's direct number to call him back if there was another problem... The tech showed up the day before hurricane irma hit florida... Winds too high to finish... Said he'd come back... Never did... Numerous calls to the tech personal cell number... No reply... Called direct tv today to talk to case management and was told case was closed and I had to start over again.. And my case no longer qualified for case management... When asked what qualifies case management she said "the computer decides"... Need I say anymore... I've been paying for no service and get no help from kateena the supervisor... Other then to start over...

For account # [protected] I called at the end of october and asked for the account to be suspended thru mid april 2018. This is a seasonal house.
I was told that I needed to pay the open bill, but that I should wait until I got the bill to be sure of the correct amount. I paid the $105.29 when I got the bill and expected the account to be suspended.
Then I got another bill for the typical monthly amount of $101.04.
I called and they will not suspend the account until I pay the $101.04. I have not used the service since end of october and do not want to pay for service I did not get... After I asked it to be suspended.

On thursday evening I received a call from someone who supposedly represented directv. Was asked if I was interested in a promotion between directv and amazon. It was for 2 years of premium channels with hbo, etc. For 79.99 a month. But i'd have to pay the first 4 months in advance with a amazon gift card, which I did. I was supposed to have the new service within 24 hours, no new service! Called directv said I been had. Raised hell with them, asked how the scammers knew I already had directv service no answer! I told them they should give me what the scammers offered, no response! I just think it is piss poor that 2 big companies like directv and amazon can't warn their own customers that a scam is going around. With all the social media, etc.. To let folks know!

12/5/17 doris chaplin, 819 west college avenue, hartsville, sc 29550
[protected]
Att/directv not standing by the price quoted for a bundle service or select tv/att land line phone
Billing # [protected]
Order # [protected]
Install wed. 12/6/17 between 12 - 4pm
Directv was installed as scheduled, yet land line with att never showed. Continued to wait for att following day on 12/7/17 so called around 12pm to find out when to expect the phone to be installed as the customer is 94, needs land line and home medical alert/security system doesn't work without land line.
After almost 2 hours of talking with the representative, on thurs. And fri. Att your partner and joint venture, would not honor the quote, insisting on charging $49.95 for land line.
Completely frustrated at this point I requested to end the discussion with att and told christina with directv to cancel the agreement. She told me that, we couldn't cancel without a penalty of $410 because it was past 24 hours. No one had once told us about this. It was beyond 24 hours before we knew of a problem with att!
We had not been given an invoice/receipt/ paperwork of any kind.
We want to cancel and have all equipment removed due to the company not standing behind the quote. She only changed from cable because
Of the rate being so high and going up 15 % each year.
She has her lawyer standing by to dispute the dishonest injustice.

I am writing this email because my services were disconnected on 12/06/2017. When asked for service restoration, I was met with a barrage of no and unfortunately's over a past due 1 month balance of $145. Jack the the so called supervisor was very unwilling to assist with this. This is ridiculous and a complete slap in the face to loyal customers. I am a single mother of 2 children only asking for a little bit more time to pay. I will not recommend this service to anyone else and will be discontinuing any future services with this company. Att for bed this company on us with threats of higher service charges. Both companies are scam artists and their customer service representatives and so called supervisors are just out for the money.

Over a year ago Directv "mismatched" the billing they do through Century link to my daughters apartment. November 2016 through January 2017 they billed me for mine and another persons account totaling over $300 of overcharge. Three times now starting November 2016 I have spent hours on the phone with them in a 3 way call via a Century Link representative with Directv acknowledging the problem but continuously being reconnected to "the person that should be able to refund my money".
Absolute unacceptable and the poorest customer service I have witnessed.
Yesterday [protected] our 3 way call lasted 1 hour and 45 minutes going through 4 customer service people, the first saying she found the problem, made all the notes needed before we were transferred to a supervisor that in the end said I could send copies of the 3 over billed invoices and submit a complaint form online... really?

The customer service we encountered today was absolutely abhorrent. This occurred on monday, december 4, 2017, between 9:30-10:00 am. My mother called directv in regards to a genie mini modem in our home not operating correctly, and when she called the second time to resolve the problem the customer service representative, whose name was debbie, was incredibly rude in trying to help us get the problem fixed. Her attitude towards my mother was not conducive of a good customer service representative and poorly represented the company. It was surprising that this woman was so rude, as in the close to fifteen years my family has had directv we have never had any kind of problem with anyone associated with the company. My hopes is that this will not happen with this woman in the future, and that she may be reprimanded for her actions. For reference, I am the daughter of the account holder and the other authorized user, and I have also worked in customer service myself for five years now and have rarely come across a fellow customer service worker that was as rude and awful as this woman was. Thankfully we are getting a replacement part for what we called about trying to get fixed, but that does not change the fact that "debbie" was unnecessarily rude in trying to resolve the problem.

I have been disconnected since August of 2017 and they requested there resivers back, which I had no problem in doing. They sent out the box. They had the wrong address on file which I had called when I moved to change it, if not how did they come to my new address to connect everything. I called to change that SUPPOSELY they had changed, no they didn't. So when I called they changed it again and to this point I have not received anything and it December, DECEMBER! NOW your taking me to COLECCTIONS for the amount of the receivers. This is ridiculous I am not paying anything. It's your companys fault supposedly #1 customer satisfaction no it's not. It's the worst decision I made to connect to direct tv. All they tell me is I don't no why you aren't receiving them, I don't know either. I receive everything else if I order online. So you better get your company together or I am gonna sue your company for taking advantage of customer. I am trying to build a house and my credit was awesome until you had to ruine it. Taking me to collections because of your fault.. Hell no you should refund me all my money I paid you for my services, I never missed a day, always on time and this is how this company pays me... This company is a joke and gonna tell my friends and family to get out from you guys if they have this company ASAP. My email is so you can at least respond is [protected]@yahoo.com

I order DirectTv in August and was told I would be receiving a gift card, which I never have. So I called today to find out where it was and because I had not claimed it within the 30 days I am no longer eligible. Since no one informed me that I would need to claim it within 30 days or send me an email on how to claim it, I can't get it. This is unacceptable. I am not happy with the service I have had with Direct Tv, I have already had a technician come out to fix our receiver once cause our on Demand was not set up and now I am being told I can't get the reward I was told was owed to me.

Due to a move out of state had to cancel our directv. Was told that because it was an out of state move, and I was signing up for directv in my new house, the cancellation fee would be waived. Here is a list of what followed:
1. I was charged the cancellation fee
2. Called 2-3 times to finally have someone tell me it was fixed
3. Received letter from collection agency for amount owed.
4. Called at&t (I have both and am billed for both together), was told they could not help and I should call the movers team at [protected]
5. After talking to someone at movers team was told I could not be helped so was transferred to someone else
6. Was told by person I was transferred to they could not help and I should call [protected]
7. Called that number, explained my problem and after a while was told I could not be helped and to call [protected]
8. Decided to no longer proceed

I have been a directv customer for over seven years and am appalled that 1) they are trying to charge my the early cancellation fee and 2) I cannot get decent customer service.

I fulfilled a contract with Direct TV. I decided to cancel my service in September 2017. I had pre-paid so they sent me a refund of the over payment and in October 2017 I received a statement (after sending back the equipment) that I had a $0.00 balance and the account was closed. Now in November 2017 I just got a bill for about $114 they say there were Pay Per View charges from 2015 that they just found on my "card". I think this is a scam! I completed and paid in full my account with Direct TV and feel this is either a scam or an error on their part. Please let me know how this will be handled. I would like for the balance to be wiped clean and a $0.00 balance due.

I have been unable to access any on demand programs on my tv yet am able to on the app. Have called and was given email stating they were solving problem 11/15/2017 email says not to contact again they would let me know updates. Today 11/27/2017 called again about continued problem. Was told they are aware that my ticket was closed out. Asked for refund of bill. Stated to me they would again expediate issue and email me yet no further correspondence received

You guys charged my for the nfl ticket the following year after you gave it to me as promotion. I wasn't aware that I was being charged because I pay my bill automatically. I make sure you guys are paid on time!
I wasn not aware that you have been charging me $50 extra a month. 2 months later I figured it and called to ask for a refund. The customer service person was no help and basically blamed me for not catching it sooner!
Horible customer service! Then she tried to transfer me for I could complain and no one picked up 10 minutes later I hung up.
Sad sad sad! You guys are willing to lose a customer of over 6 years for a minuscule $100. That I didn't even order, watch, use any of the service, had no idea I had it!
Ref # r21-[protected]. She would not give me an employee id

Boyd morrison

On november17 our directv service was installed improperly because the tech rep did not bring a ladder. We have tried to get directv to return to correct the dish installation and spent at least 8 hours on hold and had 4 appointments scheduled and then cancelled. I have spent 2 days at home waiting for the tech I was never notified that appointments were cancelled.
Directv service is the worst I have ever experienced. I would recommend that avoid doing business with this company.

Service was guaranteed to be reliable and functional, even during rain. Service from day one has not been reliable, especially during rain. Loss of signal every time it rains. Recently one of my tv boxes failed and direct tv would not replace it unless I paid for a technician to come out and replace. This is a deal breaker and causing me to cancel my contract.

This morning, at 6am. My direct tv was suspended. I have auto pay and never look at a bill. It tells me to call the 1-800#, so I do they don't open till 8. Ok we shut you off and you have 2 hours before we will help you. Mean. Then I call she says your bank card expired, I thought it was through checking oops card worked fine for last 2 yrs didn't it. Ok no. Biggie get on checking account and go. Well your two months behind, ok, $400, how much do I pay per month 200. Ok I call UNCLE, seeing how I have had direct tv for 8yrs, many on direct pay, um um bye bye. I will be calling the BBB, and public service commission. Glad my contract expired years ago, jerks. Work with customers losers.

On November 16, I received a call from a at&t rep that offered my direct tv service and Internet bundle. I was very happy with the bundle he was offering.
So we set up service for direct tv to be installed on November 18. We did get that installed, but was told that it would be a few days before I was contacted to set up the internet. I made sure during our conversation that he understood that I wanted internet and if it was possible. He said many times that yes I would be able to get internet. I would not get the direct tv without the internet. So days go by and no phone call, so I call at&t, they say not available where I live, to call direct tv. So I call direct tv, they say not their problem, they say if at&t said not available then its not. I call again, this time they say that they contract out on internet, but since account is in my husbands name, they could not discuss any further.
So I call again when my husband is available and he authorizes me to talk on the account. I speak to a supervisor who denies any wrong doing and blames at&t. I asked if I could put her on hold and do a three way call because one blames the other and vise versa. She says no, its not my issue, its yours to deal with, and then hung up on me. Great customer service direct tv, get customers by entrapment, offering services that you can not honor and follow thru with. I would never agreed to get direct tv if the internet was not the part of the package deal I was offered. And on top of it all the amount I will be charged for direct tv is more then what I was even told!

For the third straight month my bill has gone up with no additions or changes on my plans! DirecTV is the most deceptive cable service ever and I am so sorry I signed up with DirecTV! I can't wait to get out from under this contract! I'll go without television if I have to, but I will NOT renew with Directv!

I have called on several occasions and been disappointed every time! Not to mention the fact that your website says someone is available 724 yet they're not available today! DirecTV is nothing but a scam and the adeceptive business practices continue and are unlikely to improve at all!