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2.0 2197 Reviews

DirecTV Complaints Summary

537 Resolved
1650 Unresolved
Our verdict: When using services from DirecTV with a poor resolution rate, be vigilant. Understand the common pitfalls other customers have faced. Prepare thoroughly for any interactions with their customer service, and consider alternative solutions if your issues are not addressed satisfactorily.
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DirecTV reviews & complaints 2197

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4:52 am EST

DirecTV paying a bill

On january 18 my friend patricia sanchez paid my direct tv bill off 100, she text me with the confirmation #.. So I fatima gomez figured by paying that balance, my cable bill was a bit okay.. On february 2 my cable got turned off.. Due to owing I believe a balance of $243 but by paying $123 my services will be on.. So I went & paid that balance of $123 with a prepaid card.. & asked why did it get turned off if I payed $100 on jan 18. She had said nothings been paid since dec.. So I was upset and called patricia regarding the payment.. She said she did.. She screenshot me a picture. , i'm just worried about my $100 in the air, so can someone please contact me regarding my situation, please.. Fatima gomez [protected]

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10:59 am EST

DirecTV billing - payment with confirmation number given

On February 10, 2017, my Direct TV service was interrupted. When I arrived at my office, I called Direct T V and was told in order for my service to be restored, I had to pay $221. 97. So I talked a representative and gave her the routing number from my bank and the account number. After completing the transaction, the representative gave me the a confirmation number [protected]. I made the call from my office number which is [protected], Ext 107. When I got home the night of February 10, at approximately, my service still hadn't been restored. I attempted to call Direct TV customer service and their office was closed until the next morning at 8:00 a m. So, I called direct T V office at 8:08 on the morning of February 11, and they were telling me that they hadn't received a payment from me. I can't check my bank to find out if the money was actual taken until Monday, February 13, 2017 at 9:00 a m.

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2:56 pm EST

DirecTV money order

My name is Joel landreth and my acct # is12940861, I sent a 65$ money order to you on 12/16/2016 and I went to regions bank where the money order was gotten and they said it went to you but y'all said you never received it and I have proof and the money order says to direct TV and the money order number is [protected]. On where it says for, I put cable TV so I want to know where or what account you put it on cause it was not mine and now my cable is off because of this mistake because I sent it to you and y'all say y'all never got it and iv got the proof right here and I gave you all the information, the acct # and money order #, so would you please contact me and fix this problem, it's caused us to ne behind for no reason. My number is [protected], Sincerely Joel David landreth.

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3:17 pm EST

DirecTV installation of costco directv sign up

I signed up at Costco for Direct TV - it couldn't have been a bigger mess and I've spent countless hours trying to resolve. I suspect this forum is no different, however, I'm tenacious and I'm irritated - Here's the sequence of events
1. signed up for service plus 4 room boxes
2. Direct TV moved install date
3. Lost promotion for 4 room boxes only got two - I wasn't the one who changed the date.
4. Direct TV insisted I signed up with Century Link before the would install. Moved my install date again
5. Got Century Link and no one could understand why DTV insisted on them.
6. Spent over 20 hours on the phone with DTV Dir Danny Suarez who tried to get the other two room boxes but couldn't. No autonomy, no power to execute, and it's only two room boxes. How much could they cost. I can't seem to get another box unless I pay for it and I tried that too and still can't get another room box for the other TV upstairs. Ridiculous. Didn't think any company could be as bad or worse than Comcast, but I was wrong. This is the short version - the details would make you cry or put you in a comma.

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11:33 am EST

DirecTV billing dispute

service was canceled and I moved 12-03-2016 equiptment was returned account now closed. recived bill dated 01-30-2017 saying amount owed for billing period 01-25-2017 to 01-29-2017 $11.98 .must be error I no longer have direct tv upon calling to correct problem operator said was for pay for view ...which I never used ...I do not owe for this service please correct error in billing

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Update by robert pugh
Feb 07, 2017 11:43 am EST

billed for service not used on closed account billing period 01-25-2017 to 01-29-2017 closed 12-04-2016...says pay per view & directtv cinema witch I never used... I do not owe this please adjust billing

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wanda allen
, US
Feb 07, 2017 2:48 pm EST

just recieved call stating my bill was unpaid i paid bill on feb 3 for 118.89 confirmation number gaven to me [protected] attached copy of banking statement where money was taken out
02/03/2017

Diamond Lakes FCU
THE GOOD LIFE CHECKI

[protected]-2017

02/03/2017

4899 DTV*DIRECTV SERV CA [protected] DTV*DIRECTV SERVICEUS

$ -118.89

History Period

-- Today Last 7 Days Last 15 Days Last 30 Days

13.2.12

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2:14 pm EST

DirecTV customer service

Directv stopped working. We followed the troubleshooting guidelines and then called tech support. There was no solution and they said a tech could come in a month or so meanwhile I would have to pay the full bill. I then talked to a supervisor who said a month was "crazy" and someone would contact me the next day. Of course there was no call and someone canceled the appointment to get things fixed. Calls the next day were to no avail although they were sure to commiserate and thank me for my long loyalty.

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Update by oudegeest
Feb 05, 2017 2:14 pm EST

there is no update except that Directv lied.

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4:39 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

DirecTV satellite tv

DirectTV called and offered Showtime for free, my son accepted the deal. When next bill came I saw that I was billed not only for the supposed free period, but for a few weeks after. I called them and said I didn't want Showtime, and reverse the charges (which we all know are in advance). The customer rep kept trying to sell me additional stuff, upgrade equipment, etc. I finally said yes to upgrade, then she says but you need to sign a 2 year contract again. I said absolutely not. Just remove the Showtime charges. So a couple months go by and one day I have no service. I call them up, and they say pay that $31 for Showtime or no TV. I say forget you I quit. The rep says and I quote "So you say you are threatening to quit ?" And I said no I do quit. They have called everyday since, some days more than once, I have had SuddenLink for a couple weeks. I called them back once, rep told me I can't quit with a positive balance, I said ridiculous, and explained the situation, this guy at least had some understanding. He said wait till February and they will ask for their equipment back.
Received a bill with a $6 minimum service fee (WTF that is?) and still trying to charge rent on equipment that I am not and cannot use.
Also after the initial sign up period, charge for service doubled.
I do not intend to pay them, luckily I was smart enough not to have autopay and any payment card I used has been replaced for other reasons so they can't take my money. NEVER AGAIN, I caution everyone to stay away. I had Dish for many years, I would recommend them.

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6:44 pm EST
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DirecTV retention department scam when trying to cancel

2-2-2017 acct. # [protected]

I just spent over an hour on the phone with the retention department to cancel my directv service. I've been a customer for 5 years.
He offered me a $30/month discount and then threw in another $20 dollars for an "unheard of" $50/month discount according to him. He acted like I was an idiot for not seeing the "value" in the offer. So he stated that my final cost would be $38.99/month for 12 months for their "Family" package which is 54 channels. He repeated over and again when I questioned him that my total monthly charge would be $38.99. I detected that he was leaving something out. I kept clarifying what that meant and finally discovered that the $38.99/month was the programming cost. I would still have to pay the receiver/equipment fees. So here's the breakdown: my current package is select( 145 channels) and I pay $51.99, my equipment fees are $44 and my taxes are $7.21 for a total of $103.20/month. What I finally got him to admit was that with my $50/month discount and a downgrade to a 54 channel package, I would be paying $38.99 for programming + $44 for equipment fees + taxes. So that translates to a whopping $13/month discount for downgrading to a 54 channel package. What happened to the amazing $50/month discount?The other kicker is the 12 month agreement only included the programming and I would be signing a new 24 month agreement on the equipment. What a farce. He was obviously mad that I found him out and after I firmly stated that I wanted to cancel, he said ok and the phone went dead. My account better be cancelled. I've already removed my credit card from my account so they can't charge me. What a miserable experience. I will never have directv again and I will be posting this complaint everywhere I can.

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5:07 pm EST

DirecTV billing department and customer representative fall short.

Word to the wise: Your a very important person when you are a 10 year customer on auto-pay @ $235/mo, but don't think you can escape their grasp if you want to disconnect !

I was very happy with the service since 2007, telling all my friends and family how wonderful DirecTV was and that they should consider switching providers. Even my neighbor switched from Time Warner after my suggestion. Come to find out later they were giving $100 credits for this same action throughout this period without notifying me of this nice little perk! When I contacted them about the sales I initiated, they said the policy was that the new customer had to give the installation representative my account number before the installation was scheduled. Too bad for me I was selling their service for free. Now for the real negative rant !

I recently had some billing issues with DirecTV. Since the AT&T purchase they decided to stop accepting the payment option through Verizon One-Bill. I found out a few months later that my bill was not being paid by Verizon, which whom I had been still paying, and was suddenly in default with late charges and fees escalating. A few phone calls later (6-7) I had the ability to speak with a 2nd tier Supervisor, Rachael (whose last name was not provided) who would not accept the idea that I wanted to part ways with DirecTV over this billing debacle. I was not going to continue a relationship with a company whose first instinct is to presume a customer is in default by their own volition. I finally coerced this supervisor to disconnect my services, as I already had a next day appointment with their competitor. Needless to say the disconnect order was not placed that evening, or the next day or even the next 2 weeks. I had all the equipment disconnected and replaced with the competitor when I get a bill from DirecTV for 3 months + service owed. I call customer service to explain their confusion, I'm told there was no disconnect order on the account and I would be responsible to pay for the next full month of service plus fees and late charges. That was the last straw, this has been going on for a month now back and forth with supervisors and billing department. They refuse to credit the overcharges or the late fees, they disconnect you during difficult phone calls, their complete disregard of professionalism and rationality. What a repulsive business model to extort customers for fraudulent billing charges. Then to top off everything the customer service representative explains to me that if I don't pay this inflated bill in full within 30 days they will just take it from my credit card on account. Unbelievable, I spend $27000.00 with this company over almost 10 years and this is the treatment I get ? Be warned, do business with a snake and you will eventually get bit, and this one is poisonous! I will post this everywhere I can, lets hope enough people see it to affect their earnings.

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1:08 pm EST

DirecTV unethical behavior

I moved back on july 10, 2016. Technician could not get signal at my new place. Thus voiding my contract with dtv. I chatted with the help center incident: [protected] then called in to let them know I had to cancel my service. After the 5th time dtv finally cancelled my service in december but I was billed for august - november at 166.55 a pop. So I had no service connected but I was billed every month. Finally the csr in december said I had to return my equipment and I would be refunded. I returned it. Now I am being charged for something else and my account is in collections. The technician was at my new apartment on july 15th. His name was aaron. He tried very hard to get me a signal.

Thank you for being a directv customer and taking advantage of the directv® movers deal™. Your installation is scheduled for july 15. We want you to be ready, so below are some things to keep in mind to make your install go smoothly.

I believe that once I was not able to get service my contract and service should be stopped. I emailed the help center and also called to request this.

The account is under christie mullin dtv customer for years!
Phone number on the account is under carl mullin at&t customer for years!

Please help because I believe I am due a substantial refund for the months I was billed when I did not have dtv at my new apartment.

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3:20 pm EST
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DirecTV billing

Moved in with a relative who already has direct tv. Sent all equipment back. They still want early disconnect fee or to have relative upgrade. Even though I am still using direct tv. I dont get it. So then I called they say I dont owe. However direct tv sent it to collections. So I called today and after 35 minutes I talked to a supervisor and after about 5 minutes he hung up on me.

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Jack Iles
, US
Jan 30, 2017 3:51 pm EST

I received a call from DIRECTV today saying I was behind on my bill. I just paid it in full on 1/23/17 of $373.97. I called today and they said she couldn't find a record of this payment. I have had a lot of trouble with your billing department for the last couple of months now. I am enclosing picture of our bank statements showing just how much we have paid you since last October. As you can see we have paid over $2000.00 since then. Some is for our cell phones, some for internet and DIRECTV. My account number is [protected]. The account is under the name of Debbie Iles. Our address is 1098 Damon dr, Washington court house, Ohio, 43160. Please get this problem corrected. You can call me at [protected]. Thanks jack iles

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9:27 pm EST

DirecTV con artists and customer service is horrible

I feel like this company are con artists. Their customer service is horrible! I called originally to set up an account. I wasn't sure which package I wanted for sure but they said I could call back and change it if I wanted to. Anyway, after a couple days I wanted the package they told me was $5 extra and when I called back they said $17 dollars extra. After asking to speak to the manager after explaining that wasn't the initial impression I got. The phone hung up and no one called me back. I spoke with this guy like 45 minutes and he even asked for a call back number.
I then called right back, no one had any notes and I had to speak to this lady even longer, even though I kept telling her I just went threw this and I need to speak with a manager. I also asked her name and requested the callback, should we be disconnected. Eventually after a 20 minute hold or so, a manager finally got on the phone. Initially, she said its $17 extra as well, but after a long long debate she said she found the promotion and would make the change. I feel like I had been on the phone at least a hour and a half, probably longer.
Few days went by but no changes. I call back again, no notes again. Talked to someone for 45 mins again. After asking to speak to a manager, I mysteriously got hung up on again. I called right back and asked to speak to a manager. I wouldn't even talk to this guy, I was seriously upset, I also asked if we got disconnected to call me back. You have to ask I suppose? Apparently, they were all too busy but "ok, sir i'll have one call you. Assuming your phone line doesn't go down. " I feel like at this point, they know no one is calling. Guess what. No one called! I hate direct tv and their customer service!
Go to netflix because this company sucks! Or literally any other company in the world.
P. S. There is no grace period to cancel after installation so if you try to get out even if after a week its "just $20 a month" as they pit it. $20*24=$480 to get out of crappy service that goes out in the rain!

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5:18 pm EST

DirecTV I am complaining about charges that were taken out of my checking account! for services that I did not receive!

I am requesting a refund. In March of 2016 I called DirecTV customer service
to cancel my services! The reason for my cancellation was that! I had just lost my wife/partner, she passed away in February 21st 2016 and that, I could no longer afford the services and that I was moving! The customer service representative talked me into just, suspending my account for six mouth.
I requested a courtesy call or email a week before my account would be reactivating! Only because I did not know were I would be living in six mouths. The customer service representative assured me that I would get both a phone call and E-Mail of date, of last day of suspension! And day of reactivating my account. I did not receive a phone call, nor did I receive an E-mail from DirecTV. Had I received a courtesy call or E-mail! DirecTV would have known that I was no longer residing at the address on my account!DirecTV reactivated my service at the address on my account in which I have not resided or lived in since March 30th 2016. In November of 2016 I received a phone call from DirecTV stating that I had a passed over due bill on my account. I told customer service that I canceled my account in March of 2016. Customer service rep, said that my account was under suspension for six mounts! I asked to speak to manager of customer service and when I did, I told customer service manager that! I was told that, I would get a courtesy phone call plus E-mail days before my account was going off suspension and date of reactivation. There for I feel that I am not responsible for the amount of the bill that is past due! For services that I did not received during the activating account, because I was no longer residing at the address on the account! There for I want a refund in the amount of $181.92 because I never received a courtesy phone call nor did I received an E-mail liked I requested! And I was told by the customer service representative reassured I would get a courtesy phone call and E-mail days before my account is reactivated! DirecTV withdrew $181.92 from my checking account on January 10th 2016! So for lack of communicating with loyal customer like myself! I have never been late on any of my billing! I am strongly requesting a refund in the amount of $181.92... Sincerely; Diana Gonzales
P.S.
Please investigate in this matter!

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Update by D.Gonzales
Jan 23, 2017 5:30 pm EST

This is Diana Gonzales;
there is a typo in my complaint! DirecTV withdrew $181.92 on January 10th of 2017! From my checking account and I am requesting a refund in the amount of $181.92 for services I did not received because I was no longer residing at the address on my account in which DirecTV reactivated.

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2:09 pm EST

DirecTV when calling in for problem, the machine does not understand nothing

Everytime that I have to call I can never get to the right person, if any, to talk too. This so called answering machine just does not have to understand a real person it keeps asking for me to repeat, or yets try something else. At which time i have to keep asking for a real person, many, many, many times before I get transferred to a real person, and most of the time the wrong one. When you have a problem, that should be enough to be send to a person that can help...

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June
, US
Jan 22, 2017 1:29 pm EST

I urge all people with complaints about Direct TV and their deceptive sales practices to sell their service to people to file a complaint with the Federal Trade Commission. There is a page there for filing complaints against internet and TV providers.

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1:52 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

DirecTV equipment insurance and billing

We have had DirecTV since 2011-we have three issues that have not been properly addressed nor resolved.
We had our service cancelled this month after speaking with a “loyalty specialist” At that point I said “cancel the receivers.”
She chose to cancel everything.
I have since gotten an email saying I owe $48.46
At this point not only do I owe you NOTHING- you owe me money for December 2016 through the beginning of January when our services were cancelled as I could not use the TV due to receiver malfunction.
The first issue is that after paying insurance every month along with my bill, when I called for receiver replacement I was told I could not receive the replacement without a new 2-year agreement. I was told this by several people including supervisors. There is nothing in my insurance agreement that says if the receiver is not working and I need a replacement or repair I must sign a new 2-year agreement.
I have been unable to watch any TV in my house as the receiver is not working. I called in December 2016 and had a DirecTV technician here around December 10 2016. He said the main DVR receiver was not working. I have paid insurance to ensure that any technical issues were covered.
I have had weeks of frustration with your company trying to resolve this issue and have not been able to fully watch the satellite television I am paying for due to receiver malfunction.
We also had two receivers that should have been replaced in 2013 when we upgraded to HD but they were never replaced with the proper equipment- That is issue number 2.
We upgraded our plan to include HD TV for all our TVs (four) in 2013- we have only had HD channels on two of the TVs in three years. When the technician came he also told me told although we pay for HD for all our TVs but we never had the proper receivers for two of the TVs. Therefore, we could not receive the HD services we have been paying for as the correct equipment was never supplied at the time we upgraded. We have already fulfilled the two-year agreement for that upgrade but did not receive the correct equipment in 2013.
Again- we have not had the upgrade we have been paying for since 2013 as DirecTV never supplied the correct equipment so we could have that upgrade on all our TVs- as I was told we would have. I fulfilled my two-year agreement from 2013 through 2015. I should not have to sign a new agreement in 2017 to receive what I should have gotten in 2013.
One of the supervisors I spoke with -Cameron ID #2806067 - told me "it is the customers responsibility to request new equipment when a customer does an upgrade"
I was so shocked and angry I repeated what he said and asked him if he thought that was as ridiculous a statement as I thought it was- since I am not a technician how on earth would I know whether I needed new equipment with an upgrade? He said it was "standard operating procedure" and that I could not get the two standard receivers replaced with proper equipment. He also told me I could not have the malfunctioning receiver replaced without a new two-year agreement -despite having paid insurance for over five years.
As a footnote, I did speak to a customer loyalty rep named Lamanda in early January 2017. She was extremely helpful and listened and understood my issues. I spoke to her on my cell while on my way to switch to Xfinity Due to her helpfulness we aborted the switch and stayed with DirecTV. She assured me there was no new contract and no additional monthly fees. I should have known better. Shortly after, I received an email to confirm the delivery of the receivers and confirm a 12-month contract. When I called to find out what was going on I got another “loyalty representative” who was curt, rude and cancelled our services. I was angry but now I would love to thank her! I am so happy to be done with DirecTV and AT & T!
A third issue is that we have had an ongoing billing issue with DirecTV. I have a copy of a chat with a customer rep in September that told me I was paid in full until my next billing cycle of October 27th 2016. Yet I am being charged late fees every month. When I spoke to a customer rep in November re: billing. I told him I have paperless billing and pay each month the bill DIRECTV emails me. He told me I ‘can’t just look at the paperless bill you have to decipher the billing from previous statements online” Seriously? At that time, I requested a billing specialist to look into the issue but have never received any information from DirecTV that this is being addressed.
After paying $10.00 insurance every month since 2011 and fulfilling another two-year agreement in 2013 when I upgraded my service, I have never received the services in full I have been paying for. I also have not been able to use my main TV for over one month due to receiver malfunction. I pay my bill every month but get late fees and I am ignored when I complain.
This feels like robbery and fraudulent business practices! How can you force me to stay with you when you do not fulfill your insurance or other contracts?
I hope I hear back with a resolution to these issues.
Please be assured I am so incensed by these type of fraudulent tactics I will pursue this to the fullest extent allowed me by law.
Thank you
Darrell Rathbun

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June
, US
Jan 22, 2017 1:15 pm EST

I urge all people with complaints about Direct TV and their deceptive sales practices to sell their service to people to file a complaint with the Federal Trade Commission. There is a page there for filing complaints against internet and TV providers.

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12:09 pm EST
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DirecTV poor customer service

I purchased a new receiver from directtv and its installation. It cost me $157 total and it was supposed to installed on Saturday 01-14-17 from [protected]. That Saturday they changed it to 1200-4pm. The guy actually showed up at 4:37pm. he tells me that he doesn't have the receiver and if he can reschedule for tomorrow, Sunday [protected]. I said ok. I had no other choice. He never showed up. When I spoke to the customer service representative, MAFSR020223, she stated that we had canceled the service and I would have to reorder. She didn't hear my story. Worst thing is I can't cancel service because of a 2 year contract

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Carlos Florez
, US
Jan 23, 2017 10:23 am EST

Worst ####ing services experience ever, not only did they screw up my order they also wanted me, my wife because she stayed home $50 to fix there #### up for the extra tv I ordered. Also it came with $100 dollar visa reward I had just received in the the mail the day before a letter stating if I change to direct tv they would give me $200 visa reward so not only do I call and talk to the rep but also his supervisor they would come back another day and because of my zip code I would only get the $100 they sent the flyer to my house, hello address should have told them that before sending to my house. #### direct tv and their #### customer service. #### them #### them #### them, with in 30 days I'm cancelling and going with uverse

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June
, US
Jan 22, 2017 1:09 pm EST

I urge all people with complaints about Direct TV and their deceptive sales practices to sell their service to people to file a complaint with the Federal Trade Commission. There is a page there for filing complaints against internet and TV providers.

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9:22 pm EST

DirecTV tv service

I did not authorize them to take money out of our account now all my bills are bouncing we are not wealthy people please give us our money back we will take care of this later. My husband is the only one able to I can not with a bad back they don't care about the here customer s at all they don't care if your checking account bounces the money isn't there to take out

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June
, US
Jan 22, 2017 1:07 pm EST

I urge all people that complaints about Direct TV and their deceptive sales practices to sell their service to people to file a complaint with the Federal Trade Commission. There is a page there for filing complaints against internet and TV providers.

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8:29 am EST
Verified customer This complaint was posted by a verified customer. Learn more

DirecTV unauthorized charges to my account

You took money out of my account without my knowledge! put my money back now i will call every hour until the money is back in my account i want this done asap like now! i want this issue resolved now! i can't feed my family because you took money out of my account without my knowledge! put it back now! i expect it to be back in my account in the next hour!

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June
, US
Jan 22, 2017 1:08 pm EST

I urge all people with complaints about Direct TV and their deceptive sales practices to sell their service to people to file a complaint with the Federal Trade Commission. There is a page there for filing complaints against internet and TV providers.

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7:52 pm EST

DirecTV direct tv

November 8 2016 I asked for new packet service two years at $50 per month. I live in my parents home they had direct tv. I told the sales person to cut off my parents account and put me as a new customer for direct. I added 5 TVs and equipment at $50 per month. I called several times asking why the bill was so high and why I was paying more than $50. I was told I had the account since 2012? I told them that was my parents account and I started mine Nov 8 2016. Complaint my parents are not on my account. My father is an authorized person on my account. My new package was to be two years $50. Either resolve or cancel contract no fees as a new customer. It looks like someone upgraded my parents account and put me on the account making it look like i had the account since 2012. I called in for new services November 8 2016

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6:42 pm EST

DirecTV I am filing a complaint against directv... my name is diana gonzales.

I am very upset with directv... On march of 2016 I called to cancel my service with directv, because I could no longer afford my service! The representative put my account suspension for 6 months. I told the representative that I did not want my account on suspension because I did not know where or when I was going to be living in 6 months. I told the representative that I just lost my wife and that I was having to move from my residents at the end of the month march 30th 2016... Directv reconnected my service without giving me a courtesy call! Had directv gave me a courtesy call they would have known that I was no longer living at 111 westshore dr. N. E. Moses lake, wa 98837.. I hope that you can understand why I am soooo upset with directv.. They reconnected my service at a resident in which I no longer resided in! There for I find directv responsible for not contacting me ! Directv has my phone number on record! Directv is supposed to be a professional company who cares about their customers! And I directv at fault! For not contacting a very loyal customer as myself... Directv needs to reimburse me in the amount $181.92 for reconnecting my service without contacting me by phone to even see if I was still at the service address 111 westshore dr. N. E. Moses lake, wa 98837... I strongly believe that it is directv lack of responsibility to keep in contact with their loyal customers as myself! So I feel that directv owes me $181.92 that directv took out of my checking account on january 10th 2017... For service I did not receive because I no longer resided at the said address 111 westshore dr. N. E. Moses lake, wa 98837.. Sincerely... Diana gonzales

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Sladeson
, US
Sep 11, 2017 3:28 pm EDT

I will be researching more into filing a complaint with ftc and bcc. I just received (swapt) a set top box for my ice house. Had 6 months left on contract, now they tell me I signed up for another 24 months for the whole acct not just the one receiver. Customer service is a joke and thievery is taught. Ftc has filed a order against em and i truly wish I would of done my research on satellite providers. Direct tv has a 1.7 customer satisfaction rating. I have experienced why. Cant wait to leave this money grubbing, lying and thievery company

J
J
JB-
, US
Jan 12, 2017 8:31 pm EST
Verified customer This comment was posted by a verified customer. Learn more

Hi Diana,

I just had an awful customer service experience on the phone and I am seeking a way to file a complaint. Below is what happened to me this evening.

Hello,

I have had a very awful experience this evening. I originally called at 6pm PST to address a change in my balance on my current Direct TV/Att bill. During the process I had the following happen: two disconnected calls(that were not returned back), a third representative give me inconsistent information relative to the two previous callers, and a very disrespectful supervisor.

I asked to speak to a supervisor after the third representative was unable to provide accurate and consistent information like the previous reps had(which by the way they were very helpful but we were disconnected and unable to complete my task at hand). When I was connected to the supervisor, Mr. Richard Gordon 028903, the conversation started off fine. However, after I asked for a breakdown of charges, and some clear information on what my billing cycle would look like in the future(its been very inconsistent the last three cycles) things took a turn for the worse. Due to either a language barrier or cultural differences, he was unable to answer my request. He then proceeded to try and connect me with Att. Mind you, I already spoke with Att for 30 minutes in which I was re-directed to DirectTV that started the chain of events(speaking with two reps that both resulted in being disconnected). I proceeded to tell him that I already spoke with Att and was transferred to DirectTV and he completely ignored my request to not call them and to please try and explain the additional charges. He put me on hold(against my request) and called an Att representative anyway. I then informed her I had already spoken with Att (which they were very helpful) and that I had no further questions- my real issue was with DirectTV and the lack of explanation of my current charges. Mr. Gordon proceeded to talk over me, raise his voice, and completely ignore my request to let me speak and complete my thought. This conversation escalated and resulted in me requesting his information in order to contact corporate.

At this point, I am extremely upset. I have now spent the last two hours on the phone and I still have not gotten any of my questions addressed. As a valued customer of almost 3 years I am beyond upset and really contemplating my services in the future. Mr. Gordon stated he was located in the Philippines, and I cannot help but think his blatant disrespect towards me may be somewhat of a cultural difference. Nonetheless, I do not appreciate spending my evening after work being shuffled between representatives only to not have my ultimate question answered in the end. I am not sure what can come out of this, but for the first time in nearly 3 years, I am unsure if I will continue with DirectTV in the future. Please advise, thank you.

DirecTV Customer Reviews Overview

DirecTV is a digital satellite TV service provider offering a variety of channels and packages to customers across the United States. Their services include live television, on-demand content, and digital video recording capabilities. Subscribers can choose from different tiers, which provide access to sports, movies, and premium networks, depending on the selected plan. DirecTV also offers streaming options through its app, enabling viewers to watch content on different devices. The company caters to a diverse audience seeking customizable entertainment solutions for their homes.

DirecTV In-depth Review

Pricing and Packages: DirecTV offers a range of pricing options and packages to suit different budgets and preferences. Their pricing structure is transparent, with clear information on the costs associated with each package. Customers can choose from various package options, including basic, mid-tier, and premium packages, each offering different channels and features. The value for money offered by DirecTV's pricing is generally considered to be good, with competitive prices compared to other providers in the market.

Channel Selection: DirecTV provides a comprehensive list of channels, catering to a wide range of interests and preferences. Their channel lineup includes a diverse selection of entertainment, news, sports, and lifestyle channels. Additionally, DirecTV offers premium channels and sports packages, allowing customers to access exclusive content and live sporting events. The variety and diversity of channels offered by DirecTV are highly regarded by customers.

Equipment and Installation: DirecTV's equipment is known for its quality and reliability. Customers have reported positive experiences with the performance of DirecTV's receivers and remotes. The installation process is generally smooth and efficient, with professional technicians handling the setup. DirecTV also provides customer support throughout the installation process, ensuring any issues or questions are addressed promptly. While there may be additional fees or charges related to equipment and installation, they are clearly communicated to customers upfront.

Customer Service: DirecTV's customer service is responsive and effective, with representatives available to assist customers with their inquiries and concerns. Customers have access to various support channels, including phone, email, and online chat. The helpfulness of customer support agents is generally praised by customers. Based on feedback and reviews, customer satisfaction levels with DirecTV's customer service are generally high.

Reliability and Signal Strength: DirecTV's signal is known for its reliability and consistency. Customers have reported minimal disruptions or outages in their service. The signal strength may vary slightly depending on the location and weather conditions, but overall, DirecTV provides a strong and stable signal. Any reported issues or outages are promptly addressed by DirecTV's technical support team.

On-Demand and Streaming Options: DirecTV offers an extensive on-demand library and streaming capabilities. Customers have access to a wide range of movies, TV shows, and other on-demand content. The user interface is user-friendly, making it easy to navigate and access on-demand content. While DirecTV's on-demand library may not be as extensive as some other streaming services, it still offers a satisfactory selection of content. The quality of streaming is generally good, with minimal buffering or playback issues.

Contract Terms and Cancellation Policy: DirecTV's contract terms include a specified length, typically ranging from 12 to 24 months. Early termination fees may apply if customers cancel their contract before the agreed-upon period. The cancellation policy is transparent, with clear information on any associated charges. While some customers may find the contract terms restrictive, others appreciate the stability and benefits offered by longer-term contracts. Overall, DirecTV's contract terms are considered fair and flexible.

Overall User Experience: The overall user experience with DirecTV's services is generally positive. Customers appreciate the wide range of channels and packages available, as well as the reliability of the signal. The quality of customer service and support is highly regarded, with prompt and helpful assistance provided. While there may be some limitations in terms of on-demand content and contract terms, DirecTV is still considered a reputable and reliable service provider in the industry.

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