DirecTV

Forced us to sign up for a 7 dollar? monthly service fee because the techs have yet to be able to solve ANY of the problems. I like TV, and just want to watch ANY program undisturbed. Therefore, with all new cabling, new grounds, no obstructions of any kind...it's curious? Anyway, I paid for the 7 dollars a month protection plan so we would not have to pay 100 bucks for service calls. The same day we paid the 7 dollars our programming glitches got better / fixed themselves?

It turns out that all we had to do was to threaten our Genie Unit with a tech. From that day on, our TV's decided to behave. Strange timing. I wonder if I canceled the 7-bucks-a-month extortion fee if the problems would return?

I had Direct Tv for one years, everything was fine did all of a sudden I get a 60 dollar worth of movies order, they claim I order . I never did order this movie so when I called they say I had to pay them I order them ok fine I pay the all amount of the bill, before my bill was 127 every year, now it's 160. So I say to block the movies they say they did oh which they claim they did. Next bill come got a order again now two movies for 40 dollar . When I call spoke two three people finally got the manager, the manager agree to take one movies off and pay the other, i say I leaving the company how much is my cancellations fee they say 150 I always wrote everything down the agent tells me when I call and saved them in a pieces of paper. Next time now I got another bill now this one is 227 they say I order movies again, remind you they supposed to block it they never did talk to 5 people for 2 hour to resolves this nutting was resolved so I had no choice to cancel my contract when ask to cancel they say the cancellation now is 160 before it was 150. This was ridiculous every agent was in a different page

Bills are extremely erratic, ever changing, and never the same but always go up even though we haven't changed our service or subscriptions. Calls to customer service gives no help whatsoever but is never short of excuses and not helpful at all. New guide is a complete joke and almost completely unusable unless you are some sort of a electronic genius. As soon as contract is up we are gone and will not be looking back and do not and will not recommend to anyone! DO NOT USE DIRECTV!

Very unhappy with the new format. Font is small yet area of the screen with info is larger so more of the picture is covered. They seem to have removed the "day" from the date and time as well. Bottom information takes up a larger portion of the screen with useless hazy area above. A couple of days ago I was trying to delete the current program from a folder containing approximately 70 recorded programs and it deleted the entire folder. Usually it would as you if you were sure you wanted to "delete all" but nothing came up - it just deleted everything!
I do not like having the newest show enlarged in the "list" of recordings, not sure why it needs to be hi lighted. The old format was much more user friendly. Sometimes newer is not better.

Moved from 1 residence to another 4 mo. Ago. Discovered still being billed for former residence acct. Have paid close to $600 for a service I've not received. A concierge service was contracted by Real Estate agent to set up utilities transfers to new residence. Upon realizing issue, contacted Dir. TV to rectify. Randy "THE Supervisor, " ID 5297 in Phoenix Office was rude, spoke over me and my wife as well, told us neither he nor his Supervisor, Matt - also in Phoenix wouldn help us because our concierge failed to notify them. Asked him to consider that 1. There's been no signal to former address as well as the new start up at the new address, told us concur didn't notify them so it was our problem. Very rigid, Threatened to disconnect us a few times, kept speaking over me with run on sentences, so as to tune me out. Wife had to step in to diffuse, never had that happen with any company before. No flexibility, no recourse for action, no ideas to help rectify, no compromise. If I had to guess, mid 20's, little "management" experience, very arrogant, surprising that an always on time paying customer for several years is treated in this manner by AT&T/Direct TV. Once upon a time AT&T handled business much more professionally. Shame that AT&T is now one of "those" type companies. Definitely going back to Comcast.

I am a new very disappointed customer for Direct TV.
First of all starting with the promotion that was offered at $81.00 for 12 months, and with a $50.00 discount for this package deal.
After several customer support that solved completely nothing but give me false information, and in addition not accurate adjustment to my account.
Leaving me very unsatisfied with a total bill amount due at $145.00 to pay immediately that is do on 5/29/2018, and with the conversation that was recorded. I did not agree on the amount that was not a accurate adjustment to my account, and I is not fair to have to pay for this false advertising such as this Direct TV promotion .

Shane number 155178 and his supervisor Zaheer 121427 were 2 of THE RUDEST people I have ever spoken to on the phone. Especially Zaheer the supervisor. He wanted you to know HE was the boss and talked over me and all but came out and said I was liar. Dish and Xfinity will PAY me to switch to them to cover your fees. I will vote with my wallet and move on. Someone else will willingly take my money... I am in need of another receiver. I called earlier in the month and the girl I talked to said I would need to pay a $100.00 fee but that it would be credited back to my bill and they would come out and install the receiver. I did not really need it until the beginning of June and I did not have the $100.00 right then. She said that was OK, I could call back, tell them what I wanted and pay the $100.00 then. I did that tonight. Then I get told there was a $100.00 fee plus a $50.00 upgrade fee. Why did this change? I am not upgrading anything. I just want to add a box for my basement. Then these 2 guys argue with and talk over me. I asked to speak to someone in the states and was told they had no way of doing that but if I would like to cancel, I sure could call at 7am tomorrow morning and do so. Well guess who is calling?

I am very unsatisfied with the new format of the TV guide.
The screen seems cluttered, the print is so small, we have get up and move closer to the tv in order to read the guide.
On one particular tv we are unable to see the entire TV guide on the screen.
The menu requires a trial and error approach to navigate through it.
I feel it is overkill on the whole purpose of what you are trying to accomplish.
Watching TV should be a pleasure not a job !

Thank you

Monday I called for a payment extension for my bill, they moved it to June 4th. While watching my TV this morning my service was interrupted. I used some of my rent money to pay the $114 and waited for customer service to open up for the day. I reached an agreement named Ashley, I told her the story several times and she just wasn't getting it. I asked for a supervisor 8 different times then on the 9 th time she finally got me one. After telling the supervisor twice she finally got what I was saying. WHY did DirecTV go into business with at&t? Directv used to be a great company with great agents to help with problems, not anymore. I am thinking of taking my business elsewhere after this morning. The agent just wasn't getting what I was saying so I wanted to speak to someone else.

On 4/27/18, I shipped my Samsung TV to Direct TV, who eventually said it could not be repaired. I asked for a Samsung replacement. They told me I would receive an LG replacement. After much haggling and multiple phone calls and being lied to by different Direct TV personnel, I acquiesced and agreed to accept the LG. They charged me $50, closed out my claim, promised to send the LG. To date I have not received a tv nor can I reach anyone in the claims department.I am requesting a refund of monies paid and/or a replacement television.

Consumer's Desired Resolution:
I would like my $50 refunded and/or a replacement television. If Direct TV does neither, then I wish to have the $7.99 monthly Premiere Protection Plan fee refunded, since the company did not provide the service which I paid for monthly, plus the $50 fee they charged me

The fonts are terrible and aggravating to look at. I find my self reading and re-reading the screens just to confirm what the heck I'm reading. I can barely see te letters frok my bed. Whoever the genius is that got the job to redesign the screen menus needs to be demoted and go to classes on why the customer perspective is so important. The screens are some of the worst Ive ever encountered in my life and I spent my entire career computer programming and serving as the manager of a programming department. This DirectTv work product sucks.

Directv promised me better television service with a wireless equipment system. When the system was installed I was provided a defective wireless tower. The customer service representative said that I would be without television for six days. Then I would also be inconvenienced when the new wireless tower arrives meaning that I will have to install it myself and package the damaged property sending it to the post office. I tried to obtain a credit for the poor services but the only thing that the representatives told me was that they were sorry and could only credit me for the days that I would be without television. I have been a customer for 14 years and have spent thousands of dollars on Directv only to be treated unfairly. I am seriously considering switching my television services to the Dish Network or another company. It's a shame that a million dollar organization treats loyal customers like garbage only to cut off services when payments are late. Yet when it is their fault there is no accountability or credit for bad services. Truly horrible!

I have had two appointments to have my service looked at due to poor reception. 5/21/18 time slot 12 to 4 and 5/22/18 time slot 8 to 12. Technicians couldn't make it to either one. Time spent with chat was equally worthless. Strongly suggest alternatives to DirectTV . I'll be going back to cable shortly. I will follow my part of our agreement even though the service has been lousy.

Why is while watching a program right out of the blue a commercial comes on. And then right back into programming and your missing something. It really sucks. I was watching a movie this evening and right at the end commercial came on and went right into the new program. So it really sucks the way your doing things . If this keeps up I'll look into going to cable instead.

Effective 5/17/18, I am no longer able to fast forward through commercials. I'm paying over $140 per month. I'm NOT paying to be forced to view advertising! I will be cancelling my service as soon as my new satellite provider is installed. This is a horrible disservice to consumers. We are not paying for the privilege of being forced to look at advertising. DirecTV should go back to its previous policy. I've submitted complaints to the Federal Communications Commission and Federal Trade Commission. I hope everyone else will.

I am emailing you as an angry and frustrated customer of 3 years that plans on contacting the Office of Consumer Affairs, the Better Business Bureau and Channel 7 On Your Side in my state of Maryland.

I will summarize what took place this morning that has prompted my email and the actions I will take, but let me begin by stating it would be a major understatement to call Direct TV's customer service department unprofessional and low down. Unprofessional, inept, dishonest and thuggish are words that best describe your department. With that stated, let me elaborate on the incident:

To begin with my bill, which originally was only $50 monthly is almost $210 per month. I average paying almost $200 month over the past three years, yet the bill always seems to increase monthly. This is however matter for a different venue that I will let the Office of Consumer Affairs examine.

Nevertheless, I am forced each month to get an extension from Direct TV which I do. In early May, my required payment of $189.95 was due on May 17, 2018 to prevent service interruption. The service representative reminded me of this and in fact said remember your next billing cycle begins the 1st of June. I did not make the payment of $189.95 before Midnight on May 17th and service was interrupted. I have no issue with this as I planned to make my payment first thing in the morning on May 18, today. When I called into the automated system it stated that the new balance required to turn service back on was now $379. I decided to talk to your customer service department and see why the that amount had doubled thinking clearly there was a mistake made. I called first thing at 8 AM and the rep stated that since a new billing cycle begins on the 18th that I had to pay the additional monies. I stated the following to her:

I did not know my billing cycle began on the 18th of the month and in fact was told by the rep who set up the arrangement that I should remember that my new billing cycle would begin the 1st of June! He only stated that I needed to make the payment by the 17th to avoid service interruption, he said NOTHING about additional monies being paid!

The rep then said, that she could not help me but that she would transfer me to speak with a Supervisor. I told her I was at work and I hope this will not take a long time. I was put on hold and waited 25 minutes! After 25 minutes, I was disconnected. I was quite angry at this point, but I decided this time to pay using my debit card $190 first and then talk to a representative/supervisor. I proceeded to do this and the next representative I spoke with said the same information, that I would have to speak with a Supervisor. I explained that I waited 25 minutes the the last time and was disconnected. She apologized and said this time it would take that long. SIXTY-FIVE (65) minutes later, I got a Supervisor on the phone by the name of Cinta. She was abrupt, rude and really did not speak clear or concise. She interrupted several times while I spoke and even said to me that I should not interrupt her. This is after being on hold 65 minutes! She read from a boiler plate script and did not budge, or show any empathy or understanding of what took place. She then says, that my service contract began on My 17, 2015 and that is my billing cycle. I explained to her that I not only did not know that, but the rep who set the arrangement up stated that my cycle began in the 1st of each month. Even with this information, she would not budge, be flexible or show any understanding. This is unacceptable!

As a result, I am contacting you to tell you point blank that Direct TV behaves like a group of thugs and liars and I will not tolerate this, not just for myself but for anyone who has gone through this. Your rep could have restored my service and should of! The fact they did not is why I will not let this rest. Based on the many other complaints I see on line, I am going to pursue the action I stated earlier. Perhaps you can explain how your customer service policies work to journalists and state and local investigators?

Spoke to representative from billing at&t and was told there would be no charge for service call. I inquire about my why my bill was so high because I m on auto pay. I was told that I was charge a service call, after the fact, which I think was wrong because I was told there would be no service call charge. The did not have my consent to charge me. If I had been told that there would be a service charge I would have declined!

PLEASE READ! I'm retired, with many years ahead of me! I have little family and tv is everything to me. There is absolutely nothing good about the changes y'all have made! I really tried to relearn how to do everything! It's so much more difficult! More steps to locate and record something. Can't tell the dates my shows were aired. To make sure I'm watching shows in order. Sometimes I delete the wrong episode. Etc etc
I can get out of my favorite chair, when I have to read the tiny print and I can live with that part of the problem, but I can not accept the other confusing mess that's going on!
Please do something about this or I will be forced to change providers!
From one of your extremely loyal DirecTV customers!
(I kept y'all, even though I missed over half of the Olympics because of the problems you were having)
Please make a change! Not sure how long I can continue like it is!
Thanks for reading

My Direct TV was installed over a month ago and the satellite was suppose to be put on a pole or the roof. The technician has it on the ground with cedar blocks around it he was suppose to come back in three days and put it on a pole and hasn't been back since and that was a month ago. My husband feel over the satellite and is in ICU due to the injuries and has been transferred to 3 different hospitals.

I called today to cancel my service because directv raises my bill about $35 I was supposed to be in contract for 2 years with them at a discounted price but when I called today they told me that the discount was only for one year and I signed up for a $10 discount for two years which is insane when I called a year ago it was also to cancel my service and there response was to give me the $35 off to stay in contract for another 2years ... I've been with directv 6 years now and am really disappointed that they're now being deceptive and saying something completely different so if I go ahead and cancel I'll have to pay early cancellation fees even though they deceived me into thinking I had this great deal for two years.