Direct Star TV / Direc TV - Greenwood Village, CO / customer service is a joke!
Direct Star TV
On June 12, 2007 I placed an online order with Direct Star Tv for a package called the Directv Plus Package which offered the following:
Free DVR (DVR service included)
Free HBO Showtime and Cinemax for 3 months
Get everything for just $39.99 a month for 10 months
Up to 4 rooms installed
The installation by Directstartv was very quick and efficient and I have no complaints about the installation which I had put in 2 rooms.
The trouble started when I questioned the first charge on my credit card by Directv.
The first bill was $71.22
The second bill was $58.82
The recent bill which I have just paid is $60.92
I have called and sent emails to Customer Service but the answers I get do not make any sense. I was given the new customer credit of $10 a month for 12 months, but the extra $10 a month for 10 months is in dispute. The last email sent to me stated that I did not qualify because I purchased the equipment from a dealer who was not a participating Directv dealer - even though on the web site Direct Star Tv advertise that it is a Directv preferred online retailer.
I am also questioning the 6% Indiana Sales Tax which is applied.
On the first bill of $71.22 I was charged $6.24
On the $58.82 I was charged $3.84
On the $60.92 I was charged $5.94
I checked with the Indiana Dept of Revenue and received an email from them, telling me that sales tax would be charged on the total balance due.
I cannot get Directv to answer my questions about the original offer that I signed up for, and the discrepancy in the billing, or the sales tax issue.
Customer service is a joke - they are very nice in the emails and on the phone, but nothing gets solved, and each time I inquire, my inquiry is answered by a different person with a totally different answer.
I am now seriously considering cancelling my Directv service. I consider the whole process that I was enticed into by the online offer as a bait and switch operation.
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