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Direct General / auto claim

1 Jacksonville, FloridaJacksonville, United States Review updated:

Claim # 5989951- date of claim 1/5/17. Appraiser Mark Wilson seen the outside of the damage of the sunroof but did not inspect the interior for water damages. Spoke repeatedly to adjuster Clarice Clark regarding the issue of the vehicle repaired. Spoke on 11/22/17 to Mr. Wilson regarding him going to appraisal the vehicle at the dealership. He stated that "he lost the claim in the storm "and the other excuse he gave was that " the company was upgrading the system "and could not tell me when he could come and reappraise the vehicle. My car have been at the Fields Cadillac dealership for a month and half and no one has contacted or came seen the vehicle. This is not exceptable very poor customer service with Direct. I spoke on today 12/14/17, spoke to customer service rep Brian and he connected to Ms. Clark supervisor Melissa Jones, I left message .

Dec 15, 2017
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  • Ar
      22nd of Jul, 2018
    0 Votes

    Attn: For all the ones that has been wronged via Direct General. Good news; you may have up to five, yes 5 years to get your claims heard.
    1st. Contact your local city small claims office, to file a small claims suit to get the ball rolling.
    2nd. Let them know, we the people are no longer taking their crap. All insurance companies: Delay, Denie and Defend, it’s their golden rule. Bottom line until we the people stand up and speak up, hold them accountable, Direct General will continue to do what they do best. Bleed us out of our money that lawfully ours on our claims.
    3. Once you file the simple start forward small claims complaint, pay the small fees, serve it upon them. Good thing is, the major big shot lawyers that defend them are not allowed in small claims court. That's right, it’s you against them and a fair Judge that is there to listen to what you have to say.
    4. Make sure the court clerk’s office have your correct contact information:
    cell number, home or business address. Once you file your claim in small claims court, make sure you ask for a court date. The courts normally will assign you one once the case is assigned to a judge. But you can also ask for one. Most times; the clerks can tell you when your court date is and whom the judge is assigned to hear your matter.
    The cost to file a small claims court action is very small considering your amounts your owed and may be awarded.
    Be sure to not miss your court date, and if Direct General fails to show, simple as for a DEFAULT JUDGEMENT.YOU WIN.

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