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1.8 250 Reviews

Dillard's Complaints Summary

46 Resolved
193 Unresolved
Our verdict: With Dillard's's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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Dillard's reviews & complaints 250

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11:19 pm EDT
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Dillard's inappropriate behavior

I work at the dillards in Bowling Green Kentucky. The management there is very unprofessional and inappropraite. The other day at work I was called into the office by the store manager and the assistant manager. They proceeded to ask me about a customer that I had a few weeks ago and by there brief description I didnt know what or who they were talking about. So then they continued to give me further detail and then I remember some of the conversation that I had with the customer. Me and the customer were having a nice conversation and then the customer says that she works for dillards also. So I say how do you like it. She proceeds to tell me that she does not really like it and that the sales are hard to make and that alot of employees are getting fired or getting paycuts. She then says she thinks that it isn't fair. So I say basically the same thing about our store. I then tell the lady bye and that I enjoyed talking to her. I think nothing more of the situation because I did nothing wrong. So then he tells me that I didnt say any of that and that was his girlfriend and he doesnt believe me because it is his girlfriend. Then he gets mad and starts talking bad about me and how people like me dont make there sales because it is our own fault. That we never have an excuse and then starts talking about other people there negatively. So they then starting running me down instead of talking about the original problem. Which this whole situation was inappropriate because this was a personal complaint of his that he was yelling at me about that happened a few weeks ago. They shouldnt have even talked to me down like that because they dont know that it happened in the first place. Second of all they didnt even have anybody in the room that wasnt bias in the situation. Then after they fuss at me they tell me to go downstairs and get back to work and act like anything is wrong or say anything to anyone. I was already dissapointed in them to begin with but this situation pushed me over the edge. Because they literally made me cry and I to take my lunch break early because I was so upset. Does anyone have any advice on this situation?

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Same different Dillards
Norfolk, US
Sep 07, 2012 8:32 pm EDT

Dillards does suck and good peolpe are loosing there jobs. What I hate is knowing the employee is being let go before they do. What do you say to a 10 year employee when he asks why he is not on the schedule. Managers should handle that not make us break the news to our coworkers!

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8:07 am EST
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Dillard's accused me of shoplifting when I had the receipts

I purchased three dresses from Dillards. Two were purchased in store and one was purchased online. The dresses were for children and they did not fit. I returned them to a store in Arlington, Texas, I had both receipts.

The first sales clerk assisted me in returning the two dresses that were purchased in store without a problem. The problem was the dress purchased online and she did not know how to process the return. I waited for almost an hour at the counter, when a manger came up and started questioning both returns. Two policeman came up behind me and asked if I would go with them to the back of the store they needed to speak with me about a shop lifting complaint.

I was mortified when I explained the situation and produced both receipts they let me go after a lengthy discussion with the store manager. It appears when an item is returned it goes against the clerk who originally sold you the item, and that sales clerk had worked earlier that day. Dillards was accusing me of having returned the dresses earlier in the day then stealing the same dresses and trying to return them a second time to the same store on the same day.

They apologized and escorted me out of the store. I called in a complaint to the corporate head quarters and the response was that it was a simple mistake on Dillards behalf.

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9:48 pm EST
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Dillard's dont work for dillards

I worked for Dillard's for a couple of years. I started in fragrances then was transfered to a cosmetic line. I have seen some terrible treatment of employees, that seems to be universal to any Dillard's I am familiar with. The management has a screwed mentality, point blank. They really prey on the week here. They gang up on you to make you quit or will fire you if they don't like you for one reason or another. (nothing to do with your performance) Of course sales are most important, if you meet them, you are safe. But if you are the only one meeting your goals, the entire department will hate you for it. The thing is Dillard's likes this. They do not want everyone to work harmoniously and as a team. You are basically set up to fail. They want cat fights and backstabbing. I know that similar things happen when a lot of women work together, but this company pushes it along, I feel. To be completely honest, there are a few perks working for them...they have have a good employee discount, great sales, great merchandise. However, if this is the job you intend to get as your main source of income, I urge you to reconsider. It is nice as a part time job to receive a little extra money and the discount... but even if that is why you are considering applying, think again because it is a lot of stress in and outside of work. Please take my word for this. I have spoken to many many employes and many different branches. Management is universally awful at all of them.

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Ohio7777
Toledo, US
Oct 29, 2011 12:21 am EDT

I have to agree with the previous comment above. The goals are rediculous! They give us these sales goals that are literally impossible to meet and if we don't meet them then we get a pay deduction, and if we still don't meet them then we get fired! Its insane! I've never worked for a company that treats its employees like dirt! They never commend me on what I do well, it always what I didn't do or didn't do right. Everyone runs and tries to hide from them when they walk around the floor area. No one wants to talk to them or be around them basically. The store I work at in is in ohio and it is really terrible. My boss accused me of lying about something rediculous. Then proceeded to intimidate me and tell me that she should just fire me but shes going to give me a "2nd" chance! I was like okay. I know that my ### is basically on the chopping block, but for a boss to treat me as if I am a child and YELL at me in her office, in front of other managers, and coworkers is unacceptable. What should I do? I feel helpless!

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5:25 pm EST
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Dillard's sale items

dillards had a one day sale of 50% off additional on many sale items throughout the store including most items in the cold weather hats and other outer wear.There was a sign in the mist of the hats but when I took my hats to the register to purchase they didn't ring up for the 50% off and the sales associate did see the sign as well and didn't know what to do about it.I left the store without the hats.

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12:35 am EST
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Dillard's firing due to deficit

my son was fired 2 days ago for being in "deficit for 8 months" in the shoe department. however, he was given a raise 2 months ago. isn't this contradictive? also, is it true that he is now black-balled at all other Dillards stores? seeing that his co-workers wouldn't do the work in the back of the store, he constantly found himself in the back doing the stocking and such while they panty-wasters took all the sales out front. even his ASM told him multiple times that since the others didn't do the same "great" job that my son did, he would just rather my son do the work---thus lose the sales out front, run in deficit and get fired. Go Dillards!

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4:17 pm EST
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Dillard's web sales

This is the second time that I received an email from Dillard stating they were going to have an on-line sale from 11am to 2pm CST. Each time I tried to access their web sale and was unable. Each time, I phone the Dillards national customer service and was told they were having problems. I should say they are!

It is no longer my problem as I have taken my name off Dillards email distribution.

Dillards online sales are BOGUS

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1:39 pm EDT
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Dillard's loss of benefits

My mother worked for Dillards for over 18 years. As she was preparing to retire, the management overworked her at the beginning of the year & underworked her at the end. Due to this "staffing", she is being denied the Dillards discount benefit she worked so long and hard for. I even helped her write a letter to Dillards explaining the situation and requesting them to reconsider since she was not in any way at fault. Nothing. No response. (We requested a response even if it was that the decision was being upheld) They used her for 18 years and tossed her away, they don't care. My mother is old school and plays by all the rules. How dare they treat her in this way. I will never step foot in a Dillards department store ever again. I will do my best to inform everyone I come across how this store treats their hard working employees. I'm appalled.

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djmopa
, HU
Oct 21, 2009 2:56 pm EDT

I agree, sadly, you know this is just how it is. Never expect a company to give you anything extra, just the paycheck you work for. Companies today rarely ever give any extra bonuses such as retirement packages, unless your high in management. It sounds like your mom was just a regular employee and since they know their are loop holes, like having her work a lot, just before she is about to retire, now they can say she only worked part time and no longer have to give her any benefits.

Always make sure you keep a savings account and plan for your future retirement... Never allow companies to do it, because they won't. This happened to my father.

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5:16 pm EDT
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Dillard's illegal employment practices

I worked at Dillard's for ten months...I worked hard for the company...had my pay reduced do unrealistic goal expectations...was accused of theft...publicly humiliated and finally wrongfully terminated. I'm in the process of getting together a Class action lawsuit. Too many employees have had their livelihood played like a game. If interested in joining. Please contact me.

I know that Dillard's Corp. lawyers frequent these sites and that is just fine with me.

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Quan47
Dallas, US
Dec 14, 2021 3:21 pm EST
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This is really sad...

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nagaias
Virginia Beach, US
Apr 27, 2012 10:49 am EDT
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let me know ti like to join the class action, it is the worst place to work for i worked odd hrs like 11 to 930 and come back the next morning 945 to 7 and so on, with unrealistic expectation, there cloth is high the management team are low class they treat there employee horrible treatment young girls do not know how to speak to the customers or employee.

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an mus
somewhere, US
Jul 10, 2010 3:57 pm EDT

I completely agree. I have a similar story on what happened to me. I worked my [censor] off. If you do the class action suit let me know.

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7:00 pm EDT
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Dillard's working at dillards

All of the employee complaints about Dillard's throughout the country is absolutely true! Not one is a lie for all of you consumers out there. I have worked at a Dillards for a year and a half and busted my ### doing everything they asked of me. Just because I did not make their "unobtainable quotas", I was fired. I did my managers job, training new employess, merchandized better than everyone in the department and still got let go because I didn't meet my numbers. This was the worst company I have ever worked for and am totally boycotting the company and advise people to shop elsewhere. I have never been so mistreated by a company in my life for the work I do. I can go on and on about all the little details of what is wrong with this company, but I won't. I strongly urge people to not shop or work at any of their locations. They don't care about the workers or the consumers.

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Our Voice Together
Longmont, US
Aug 14, 2010 12:21 am EDT

All out there that have been mistreated by Dillards, please email me at carolynhardy3@hotmail.com

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7:47 pm EDT
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Dillard's abusive, harassing managers

Dillard's managers verbally abuse and harass their employees constantly. Dillard's has impossible sales quotas to make--or they verbally abuse you--or even fire you. They spy on their employees.
Dillard's is a hateful bunch of ### to work for.

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karleebarlee
New York, US
Oct 02, 2009 8:34 pm EDT

sounds like a disgruntled former employee.

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5:29 pm EDT
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Dillard's another pissed ex-employee

All of the employee complaints about Dillard's throughout the country is absolutely true! Not one is a lie for all of you consumers out there. I have worked at a Dillards for a year and a half and busted my ### doing everything they asked of me. Just because I did not make their "unobtainable quotas", I was fired. I did my managers job, training new employess, merchandized better than everyone in the department and still got let go because I didn't meet my numbers. This was the worst company I have ever worked for and am totally boycotting this company and advise people to shop elsewhere. I have never been so mistreated by any company in my life for the work I do. I can go on and on about all the little details of what is wrong with this company, but I won't. I strongly urge people to not shop or work at any of their locations. They don't care about the workers or the consumers.

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Magal
, US
Jul 20, 2012 10:52 pm EDT

I absolutely agreed with your comment. We should stay away from those evil people. I was a loyal employee and have an elite card and I am not shopping there anymore.

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VERY MAD AND UPSET
Fort Worth, US
Feb 12, 2010 11:06 pm EST

I highly agree. Now we have to be teller makers also. By calling and Begging people to come in and buy Dillards merchandise. I have never gotton calls from others stores to beg me to buy their stuff. We take pay cuts, because we can't make the SPH, since they are so high in a low economy. PLUS ALL THE MERCHANISE RETURNED GOES AGAINST US ALSO. We can't stop people from bringing the merchanise back. We are to put a SMILE on our face, but always thinking I will get a paycut do the returns. We can't stop people from taking what is in your area to sell, to somebody else. We lose those sales. PLUS THEY PUT ALOT OF MERCHANISE IN OTHER AREAS, THAT WE DON'T GET TO SELL, BUT ALL OF THIS IS FIGURED IN OUR SPH. BUT THE ASM STILL GETS CREDIT FOR THIS, THEY DON'T CARE YOU SELLS IT. They don't appreciate the ones that help keep them in business, by doing all the hard work. Markdowns, put up product. While we are doing this the ASM comes in and takes your SALES. You would think we are slaves. Work, work and No thanks. Only threatend to take pay away. Get written up because of bad weather, and you didn't come. The mall closes early, but Dillards stays open to close, do reguard for your life. We even had to come in, when there wasn't enough power to to bring up the machinery need to do the work for the day. IF THEY ONLY UNDERSTOOD THEY COULD HAVE SAVED MONEY BY HAVING US GO HOME. SAME GOES FOR BAD WEATHER DAY, WHEN THE REST OF MALL CLOSES, WHO IS GOING TO SHOP, WHEN ALL THE OTHER STORES ARE CLOSED. FORT WORTH TX

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Cali66
Charlotte, US
Oct 15, 2009 5:20 pm EDT

Absolutely true...everything you wrote!

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11:11 pm EDT
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Dillard's mistreatment

The Dillard's in Newna is no place to work! the store manager treats the employees like they are children, and when you try to ask her something she always says i don't have time for that or some smart remark. When she took over the store she fired managers left and right because the previous store manager hired them. She has fired over 50 percent of the store because she didn't hire them. It seems like corporate would do something about her. i know they see what is going on, they have to. Is there anyone that can help with this? We all have families, and just because she has no life doesn't give her the right to make ours miserable.

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1:54 pm EDT
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Dillard's great embarrassment

On January 20, 2009, I went to Dillard’s store at North Park Mall in Dallas, TX. After standing in line for a long while, I finally made it to the counter where I would receive my free perfume lawsuit gift. Even though I am male, I feel that I have the right to receive product since I shop there for my family members and myself. After signing a list, I asked one of the women helping if there was anything for men. She replied, “No, I’m sorry.” Frustrated from the long wait in line, I answered, “You’re sorry doesn’t help me.” She quickly torted, “You’ll have to get over it.” Surprised, I asked, “What did you say?” With a bad attitude she then said, “You’ll have to get over it.” I don’t know if it was my Spanish accent or my gay-ness that made her think she had the right to treat me in such a fashion. I wish I could tell the ladies name but can’t, since she was not wearing a nametag. I left without receiving my gift. I find it curious that I can be treated so very nicely when I am spending money at this department store regardless of an accent or my homosexuality. And I do spend money at this store. A lot of it. Regularly. But when an item is being given, suddenly professionalism seems to go out the window. What should have been a pleasant evening turned into a nightmare and great embarrassment. I want to make one thing clear: I do not want anything from Dillard’s, free or not. I will no longer shop at any Dillard’s. All I ask is for a meeting with the Store Manager/Director of that location, an apology from that employee who I will recognize by sight and to have my signature removed from the list.

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CustomerServiceDept
Iowa City, US
Sep 19, 2009 3:42 pm EDT

So did you get over it yet?

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4:22 pm EDT
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Dillard's bad company to work for

As a sales associate there I was harrassed with written warnings when I had doctor notes for absences as well as made up things like " I stand behind the register" which I didn't I was always helping customers in the fitting rooms. I was put with 2 other ladies in a small area and expected to reach my sales goal which didn't happen. Due to the tension and the awkwardness of being around this woman day after day I finally got out and found another job. I won't recommend Dillards to anyone.

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nonofurs
Biloxi, US
Jun 14, 2011 1:50 am EDT

I would certainly have to agree 100+100%. Dillards is definitely not a place you want to work for. This company does not care about their associates (employees) at all. Everything is about money with these greedy people. There is not one nice thing I can say about any of the managers I work for. Mark G. is the guy over our district, and no one seems to care for him either. When I was hired in 2009, I had no idea they gave paycuts if you don't make your sales quota, until three months later. I think this should be against the law. The associates of Dillard's are too afraid to team together and stand up for what's right. We work very hard to keep the store clean, neat, and organized, but that dosen't matter. You are suppose to get atleast four credit apps per month, meet a rediculous sales quota, and make your team goal for the store everyday. Now where I'm from it is impossible for this to happen, unless you steal sales and lie to customers. When customers open an account, if approved, they won't receive any discount that day. They would have to spend a hundred dollars or more once they receive the paper card. The moral is so far down in the store, that people are starting to leave. Today, I wanted to present an idea to my store manager about donated all the items damaged out to the disaster victims, but the ops. manager shot it down before I could even talk to her. These people are only for themselves, and the don't care about anything or anyone else. It's very sad.

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10:35 pm EDT
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Dillard's payment of card

I paid my account at Dillards with a check and two weeks later a collector from GE Money called me asking for two payments. These people lost my check and never thought enough of me to inform me with the truth . I was called and told that the check was insufficent. A Lie!

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J HORNE
, US
Mar 05, 2015 1:43 pm EST

Lets start with, $4, 000 credit limit. Charged on card $300.00 payed $100 on the account February 7, 2015. Bill was due on February 24th. When I received the March bill... it said: Minimun payment for the month was $81.00? How could that be I payed my payment weeks before it was do! Called the company and was told, and I quote: "Yes you payed your bill, but you payed it early, so we took your 100 payment and applied it to the principle; and on the 24th we charged you a late fee of $35.00 WTF! WAIT, I PAY MY BILL 15 DAYS EARLY IN THE MONTH THAT THE BILL IS DUE, , AND DILLARDS TAKES THE MONEY PLACES IT TOWARD THE PRINCIPLE BALANCE, , , AND THEN CHARGES ME 35 DOLLARS LATE FEE BECAUSE THEY RECEIVED MY PAYMENT ON THE 7TH INSTEAD OF THE 24TH WTFFFF. PLEASE NOTE THAT DILLARDS IS A COMPLETE RIP OFF. WORST! LOST CUSTOMER

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Dillard's rude mgr. said I was stealing

Hi,

I was caught shoplifting at JC Penneys, this happened by mistakely, as my baby (2 year old) was crying for the chewing gum badly, and I was carrying her stoller which had items of > $300, which i keep it there for the price check and to deciding whether I should buy them or not. Since my kid was shouting and troubling me for the chewing gum, it just erase out of my mind that in the stroller i have the items, and i left the store, but when i realised my mistake i turn around to return of the items back, but saw the store keeper behind me, blaming me for the shoplifting. I try to tell this manager he make a mistake, but screaming and shouting about immigrants and many racial feelings did I get from his actions. He should not have me arrest after he yell in this way with my baby in presence. But then he called the cops (like he was of the GOD!) and I was charged with misdermeanor, and had give the court date to appear for.

I came from India and here on the H1B Visa program, which is due for extension. Can you please suggest me what i should do and I am looking for the good lawyer too. Will mistake ruin my chance for citizenship (GREEN CARD) in the US. Many other welfare queen black, latin type here who do much worse of offenses and I just made the mistake of my life on this day. Also how do I bring family to US to immigrate in top class areas.Are there work Visa for bank tellers for of my sister,

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beautiful black
mlk st, US
Jan 23, 2010 12:34 am EST

your ### should have went to jail . you know exactly what the hell you were doing

JustSayNo
JustSayNo
Charleston, US
Jul 24, 2009 4:49 am EDT

Even if your child was screaming for gum, you should have realized that you went "walking out of the store" with $300.00 worth of items. Not a good mistake to make on your part. Go to your court date. It's up to the Judge.

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8:55 pm EDT
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Dillard's poor customer care

Dillard’s Investor’s Relations by email, Saturday, 07.11.2009
Regarding: 7800 W Arrowhead Towne Center
Glendale, AZ [protected]
Today, Saturday, 07.11.09, I experienced extremely poor resolution for a transaction that resulted in lost revenue and consumer confidence for Dillard's.

At your Arrowhead Mall, Glendale, AZ location, I attempted to purchase a set of Oneida flatware, regularly priced $149, with 33% off, sale price around $99. I had great service with Monica. She escorted me to the register, asked me to slide my credit card, it didn't take, and so she asked me for it and slid it at the register itself. Then, the final sale price presented for me to sign on the electronic data capture screen was a whopping $164. I declined to sign and asked that the transaction be voided. She said she couldn't do that. She called over a young man, who didn't introduce himself and had no name tag. He explained I would have to sign for the wrong price. I declined to do that. I asked him to please void it. He said he couldn't. He called someone who apparently told him to tell me they would give me a store credit for the difference of the incorrect price and what I was supposed to pay at the sale price. Again, I declined to do that. Why would anyone sign their name to a charge they do not want to accept?

This young man was arrogant, with no apologies, unlike Monica, who was very sorry for the whole thing. I left, not signing...AND with an authorization on my card which the young would not lift for me with a simple phone call to American Express authorizations. I now have to wait 30 days for it to drop.

So, having shopped Dillard's for years in Texas...and just a few times now that I live in AZ...I can assure you, I won't enter this location EVER again.

I urge you to educate your personnel on how to void a charge transaction, lift authorizations AND most importantly, remember the quality of the customer experience directly impacts YOUR bottom line and your employee's jobs.

An apology from the rude young man would be appropriate; however, it is unlikely that will happen.

With regrets for shopping with you today,

Chris

Cc: Dillard’s Arrowhead Store

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anonymous25
, US
Jul 12, 2009 7:26 pm EDT

Unfortunately the whole transaction could have been handled by a manager if one was called to the register. The manager would have fixed the problem in minutes.
I am a Dillard's employee. We come across problems like this every now and again, and a manager has the ability to fix this problem easily.

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Dillard's managers selling

Dillards is the worst company i have ever worked for. I have seen good employees get fired because of low sales where it was impossible to make sales and others get raises in departments such as polo where sales are usually good. Employees are not rotated in departments anymore to give everyone a chance. Now the departments managers are required to sale on the weekends thus taking sales away from some employees that really need them. I really hate dillards!

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mzbozzy101
Houston, US
Aug 04, 2009 9:17 am EDT

This started before the problems with economy, i work there in Hou. Tex in 2000 and it was bad .

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anonymous25
, US
Jul 12, 2009 7:30 pm EDT

Wow, managers selling? I work for Dillard's in Florida. In our store, managers never sell, and if they need to help you, they will enter your ain so you get credit for the sale.

D
D
dlakers
Davenport, US
Jul 11, 2009 10:58 am EDT

No what you hate is the economy.

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3:49 pm EDT
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Dillard's scam

I tried to register for the $2500 Shopping Spree following the instructions on my receipt, but could not. First, I was shown the "Page Not Found" error when I typed the http://dillards.com/shoppingspree url.

I then searched the internet and found finally the url to follow. Then I was asked to confirm my registration number and after I hit the submit I was told it wasn't a valid number.

To Dillards: If you are offering something, make sure it works. Great waste of time!

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7:08 pm EDT
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Dillard's unauthorized charges

Two years ago we went to this company (Dillard's) to buy a cologne for my husband (back then boyfriend). The lady at the counter offered us to apply for credit (like they usually do) and my husband did, thought it was a good idea at the time. A couple of weeks later, we recieved a statement stating we owed almost 800 dollards worth of clothing and other stuff that was bought the same day and the day after my husband had applied for their credit card (which we never bought of course!). We tried talking to Dillard's about it, but we recieved several calls stating that if we didn't pay they would ruin my husband's credit! Is that unbelievable or what?! We had banned Dillard's from our current shopping stores and believe it or not now we received another statement saying that we owe about 300 dollars, again! Man, watchout with this company... is not what it seems!

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Dillard's Customer Reviews Overview

Dillard's is a popular department store chain that offers a wide range of products, including clothing, accessories, beauty products, and home goods. The company has received generally positive reviews from customers, with many praising the quality of their products and the helpfulness of their staff.

One of the most commonly cited positive aspects of Dillard's is the quality of their merchandise. Customers have noted that the clothing and accessories sold by the company are well-made and durable, with many items lasting for years. Additionally, many customers appreciate the variety of styles and brands available at Dillard's, which allows them to find items that fit their personal tastes and preferences.

Another positive aspect of Dillard's is the helpfulness of their staff. Many customers have noted that the employees at Dillard's are knowledgeable about the products they sell and are willing to go above and beyond to help customers find what they are looking for. Additionally, customers appreciate the friendly and welcoming atmosphere of Dillard's stores, which makes shopping a more enjoyable experience.

Overall, Dillard's is a well-regarded department store chain that offers high-quality products and excellent customer service. Whether you are looking for clothing, accessories, beauty products, or home goods, Dillard's is a great place to shop.

Dillard's In-depth Review

Website Design and User Experience: The Dillard's website is visually appealing and easy to navigate. The layout is clean and organized, making it simple for users to find what they are looking for. The search function is efficient and the filters help narrow down options. Overall, the website provides a seamless and enjoyable user experience.

Product Range and Variety: Dillard's offers a wide range of products across various categories. From clothing and accessories to home decor and beauty products, there is something for everyone. The variety of brands available is impressive, catering to different tastes and preferences.

Pricing and Value for Money: While Dillard's may not always have the lowest prices, the quality of their products justifies the cost. The value for money is evident in the durability and longevity of the items. Additionally, the store frequently offers promotions and discounts, allowing customers to get more for their money.

Customer Service and Support: Dillard's customer service is top-notch. The representatives are knowledgeable, friendly, and always ready to assist. Whether it's answering product inquiries or resolving issues, the customer support team goes above and beyond to ensure customer satisfaction.

Shipping and Delivery: Dillard's shipping and delivery services are reliable and efficient. Orders are processed promptly, and the tracking system allows customers to monitor their packages. The packaging is secure, ensuring that products arrive in excellent condition.

Return and Exchange Policy: Dillard's has a fair and hassle-free return and exchange policy. They accept returns within a reasonable timeframe and provide refunds or exchanges without any complications. The process is straightforward, making it convenient for customers.

Quality of Products: Dillard's is known for offering high-quality products. The items are well-made, using premium materials. Whether it's clothing, accessories, or home goods, customers can trust that they are investing in durable and long-lasting products.

Overall Shopping Experience: The overall shopping experience at Dillard's is exceptional. From the moment you enter the website or store, you are greeted with a pleasant atmosphere and helpful staff. The variety of products, excellent customer service, and seamless transactions contribute to a positive shopping experience.

Loyalty Programs and Rewards: Dillard's offers a loyalty program that rewards customers for their continued support. Members can earn points with every purchase, which can be redeemed for discounts or exclusive perks. The program enhances the shopping experience and provides added value to loyal customers.

Online Security and Privacy Measures: Dillard's prioritizes online security and privacy. The website is secure, utilizing encryption technology to protect customer information. Personal data is handled with utmost confidentiality, ensuring a safe and secure online shopping experience.

Social Media Presence and Engagement: Dillard's maintains an active presence on various social media platforms. They engage with their audience through informative and engaging content, including product updates, promotions, and customer interactions. The brand's social media presence enhances customer engagement and fosters a sense of community.

Customer Reviews and Ratings: Dillard's values customer feedback and provides a platform for customers to share their reviews and ratings. This transparency allows potential buyers to make informed decisions based on the experiences of others. The brand takes customer feedback seriously and uses it to improve their products and services.

Accessibility and Mobile-Friendliness: Dillard's website is accessible and mobile-friendly. The responsive design ensures that users can easily browse and make purchases from their mobile devices. The text is legible, and the buttons are well-sized, providing a user-friendly experience for all customers.

In-Store Experience (if applicable): Dillard's in-store experience is exceptional. The stores are well-organized, clean, and aesthetically pleasing. The staff is attentive and knowledgeable, providing personalized assistance to customers. The fitting rooms are spacious and well-maintained, ensuring a comfortable shopping experience.

Community Involvement and Corporate Social Responsibility: Dillard's actively participates in community involvement and demonstrates corporate social responsibility. They support various charitable initiatives and organizations, making a positive impact on society. By shopping at Dillard's, customers contribute to these efforts, creating a sense of social responsibility.

How to file a complaint about Dillard's?

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1. Log in or create an account:
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2. Navigating to the complaint form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.

3. Writing the title:
- Summarize the main issue with Dillard's in the 'Complaint Title' section.

4. Detailing the experience:
- Provide detailed information about your experience with Dillard's. Mention key areas of concern, any transactions with the company, steps taken to resolve the issue, the nature of the problem, and the personal impact.

5. Attaching supporting documents:
- Attach any relevant supporting documents but avoid including sensitive personal data.

6. Filing optional fields:
- Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.

7. Review before submission:
- Review your complaint or review for clarity, accuracy, and completeness before submitting it.

8. Submission process:
- Submit your complaint or review by clicking the 'Submit' button.

9. Post-Submission Actions:
- Regularly check for responses or updates related to your complaint or review on ComplaintsBoard.com.

Ensure each step is clearly defined to guide you effectively through the process of filing a complaint or review about Dillard's on ComplaintsBoard.com.

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Contact Dillard's customer service

Phone numbers

+1 (817) 831-5482 +1 (800) 643-8274 More phone numbers

Website

www.dillards.com

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