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DHL / they are useless

1 CA, United States Review updated:

On May 21th(WED), we sent package contains legal documents, which must be deliver by May 27th (TUE) via DHL.
We figured given extra days should help since DHL is always not on time.
On May(22nd) when we track the package, we realized the package was still at departing facility.
When we call the DHL to inquire about the package they just gave me cookie cutter reply "Oh, Sorry about the inconvenience" then they end up losing the package, but this story gets worse.
On very day we realized the package was lost, on May 22nd(FRI) we managed to resent the package again with SAT delivery via DHL(THE BIGGEST MISTAKE OF MY LIFE TO TRUSTING THEM ONCE AGAIN). On May 25th 9am we called DHL to make sure the package will be delivered today, we even tracked again at 11AM, and showed the package is with delivery carrier.

THE PACKAGE WAS NEVER DELIVERED ON MAY25TH (SAT) AS THEY GUARANTEED.
AS OF MAY 26TH (SUN) DHL TRACKING SYSTEM SHOWS THE PACKAGE IS STILL WITH DELIVERY CARRIER.

IF YOU ARE BUSINESS OWNER AND NEED TO SHIP OUT TIME SENSITIVE DOCUMENTS OR ITEM NEVER USE DHL. THEY MANAGE TO FU AND WHEN YOU TRY TO RECOVER FROM IT THEY'LL CAUSE YOU MORE DAMAGE.

Tracking result as of MAY26th on PKG #1

Date and time Status DHL Facility Location
5/25/2008 11:58 pm Shipment on Hold. Los Angeles Gateway, CA
5/24/2008 11:22 pm Processed at DHL Location. Los Angeles Gateway, CA
5/21/2008 10:49 pm Processed at DHL Location. Riverside County Regional Hub, CA
9:52 pm Transit through DHL facility Riverside County Regional Hub, CA
7:51 pm Depart Facility Westchester, CA
6:08 pm Processed at DHL Location. Westchester, CA
4:07 pm Shipment picked up Westchester, CA

Tracking result as of MAY 26th on PKG#2

Date and time Status DHL Facility Location
5/24/2008
9:53 am With delivery courier. Santa Clara, CA
9:53 am Arrived at DHL facility. Santa Clara, CA
5:39 am Depart Facility Wilmington, OH
3:58 am Transit through DHL facility Wilmington, OH
3:49 am Processed at DHL Location. Wilmington, OH
5/23/2008
10:34 pm Depart Facility Westchester, CA
10:29 pm Transit through DHL facility Westchester, CA
5:31 pm Processed at DHL Location. Westchester, CA
4:00 pm Shipment picked up Westchester, CA

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Comments

  • Lo
      5th of Nov, 2010
    0 Votes

    Not on time? Now hear this. My documents that were meant to be delivered to Japan were being sent to Canada thanks to the dhl stupidity. And now they are lost in delivery! The documents were insured after paying extra money too. I think they don't have a system to redirect misguided parcels. USELESS is too good a word to describe dhl.

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