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2.0 434 Reviews

Delta Air Lines Complaints Summary

109 Resolved
325 Unresolved
Our verdict: When using services from Delta Air Lines with a poor resolution rate, be vigilant. Understand the common pitfalls other customers have faced. Prepare thoroughly for any interactions with their customer service, and consider alternative solutions if your issues are not addressed satisfactorily.
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2:03 am EDT
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Delta Air Lines customer service! negligence

Dear Delta Customer Service,
 
I write to you with a number of concerns with our Delta flights on a recent family vacation where we flew from San Diego to Green Bay, WI.  We have made this trip many times before (when we flew Northwest) and have never had any issues.  This recent trip, unfortunately was a travel nightmare for my family.
 
As SkyMiles members, and the only family on our flights with with 3 small children ages 5 and under, we felt the level of service we received was outlandishly poor and I write to communicate our issues in hopes of avoiding such a terrible experience again (for my family and other families that fly with Delta).
 
It is possible that the crux of some of these issues lie with the customer service received in Green Bay, an airport I doubt would be functioning at all without the business derived from the Packer team travel and Packer fan travel (my guess is the issues we had don’t occur during football season).
 
I request that our trip be refunded/repayed in full, including the price of the car seats ($225), $20 taxi fee to and from the hotel due to lack of shuttle space, and travel vouchers for my entire family and nanny (all 6 of us) for a future flight, hopefully one that is more enjoyable, to a destination of our choice for vacation.  I look forward to hearing from you.
 
Here is my contact information:
 
Name, Mary Wohlford
Mailing Address
SkyMiles #
Phone number where it is best to reach me
 
Below are the details of concern from our trip.
 
 
Issue #1
Delta Flight 3167:  Detroit to Green Bay (5:25 PM, Friday, July 23)
• 5:25 Flight cancelled due to mechanical problems
The plane had no power (no AC) so passengers were told to get off and that we could reboard when problem was fixed.  As we got off the plane, the boards showed that our flight was cancelled, but we had never been informed of this.
• Next available flight was at 7:25 PM.  That flight was delayed 2 hours and 20 mins.
• We were made to fly standby behind 12 other customers because of the “size of our party” (6).
1. We were made to walk 10 gates to find a Delta agent to assist us in rebooking and then had to wait 30 mins. before that agent would confirm that we were even on standby.
 
2. After securing our standby tickets, we finally landed in Green Bay at 10:45 PM, 5 hours later than scheduled.
 
• Nothing was offered to us for our delay or cancellation.  We were not issued any vouchers for flight or food.  No apologies were issued.
 
 
Issue #2
Delta Flight 2974:  Green Bay to Detroit (4:10 PM, Saturday, July 31)
• 3 hours before the scheduled take off, our flight was delayed 30 mins. due to mechanical problems.
• Flight was delayed 3 times due to mechanical problems: 1) 3 hours before the scheduled take off, 2) again after the scheduled take off time, and 3) as we were finally (we thought) being checked in for boarding and waiting on the gangplank.
• Flight was cancelled at 7PM, 3 hours after the scheduled take off.
• Offered $6 meal vouchers, but not one restaurant was open in the airport.
• Complete mishandling of rebooking for our party:
1. We were unable to book any other flights because we were still showing up as “seated” on the Green Bay to Detroit flight. (Everyone else around us was able to rebook.)
2. We were told that we were “no-shows” on our Detroit connection to San Diego, even though we were not able to make the flight in question due to the mechanical problems in Green Bay.
3. After being disconnected from Delta multiple times on different phones, an agent at the gate (Daniel G.) told us to just get off the phone and that someone would help us to rebook tomorrow (Sunday).
4. We were told that the only way we would get home before Tuesday (three days later) would be to split our family of six up and to send two parties of three on two separate flights.
a. Agent would not disclose the flight times being considered for this split nor which passengers were to make up the two parties of three.  (This was vital information as three of the six passengers in our party were children under 5 years old!)
b. Agent was on a personal cell call as he was arranging our alternative flights, and was unable to answer our questions or hear our concerns.
c. After finishing his personal call, the agent informed us that the two parties would be 1) Mary (mother), Aimee (babysitter) and Gracie (5 yrs) and 2) Burnet (father), Burnet, Jr. (5 yrs) and Liam (3 years).  I (Mary) asked if the tickets could be switched so that I could be with the two young boys and my husband could be with our daughter and our babysitter.  I was told “No”, even though no flights had been booked and no tickets had been printed.  We were forced to fly in these two groups, despite my pleas to swap two of the tickets.
 
• Transportation (shuttle) was full from the airport to the Delta arranged Ramada, so we had to take a cab. ($20)
Ramada split our family as well, putting us on two different floors.
• We were appalled by the Delta arranged accommodations: no working television, no working AC, and a cockroach on the ground in the room.
• $60 hotel vouchers did not cover the entire cost of the room.
 
 
Issue #3
Delta Flight # ______ : REBOOKED FLIGHT- Wohlford Group 1
Green Bay to Minneapolis (9:15, Sunday, Aug. 1)
• 7 hour layover in airport (with 5 year old)
 
Issue #4
Delta Flight#_____: REBOOKED FLIGHT- Wohlford Group 1
Minneapolis  to San Diego (5:10, Sunday, Aug. 1)
• We had no luggage upon arrival.  Suitcases and car seats were still in Green Bay.  Without luggage and car seats, to avoid legal ramifications and appease my own safety concerns, I was thereby forced to purchase a car seat.  (I later had to purchase another 2, as our luggage and car seats did not arrive with my husband and sons a day later)  Total cost for 3 car seats= $225
 
 
Issue #5
Delta Flight # 2919:  REBOOKED FLIGHT- Wohlford Group 2
Green Bay to MSP (5PM, Sunday, Aug. 1)
• Party of three Wohlfords (father and two sons) were told to come at least one hour early to ensure they would get seats together.  They were the first to arrive at the gate at 3:30 PM, but were told this was too early and they would have to wait.
• Flight was delayed.  But while this was showing up on the boards in Minneapolis, the passengers in Green Bay had never been informed of the delay.
• Flight was canceled due to mechanical problems, 1 hour before scheduled take off.
• No travel vouchers offered, no rebooked flights confirmed, and no attempt to even get them onto another airline or rental car to another airport.
• Forced to stay in Green Bay another night.  
1. No luggage for the night- all was booked with first Wohlford party
2. No car seats for the night- all were booked with first Wohlford party
 
 
Issue #6
Delta Flight #_______: REBOOKED, REBOOKED FLIGHT- Wohlford Group 2
Green Bay to MSP
• No accommodations were made by Delta to seat my husband with our two sons despite repeated requests and attempts.  Individual passengers felt sorry for the situation and the three were finally able to sit together.
 
 
Issue #7
Delta Flight #_____:  REBOOKED FLIGHT- Wohlford Group 2
MSP to San Diego
• Again, no accommodations were made by Delta to seat my husband with our two young sons despite repeated requests and attempts.  My husband was finally able to secure a seat with our youngest (3 years old) but our 5 year old was forced to sit by himself.
• Meal vouchers (issued by Delta) were denied by Delta airline attendants when my husband attempted to purchase snack boxes for the boys in flight.
 
 
 
 
 

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Delta Airlines Customer Support
Delta Airlines Customer Support
, US
Feb 29, 2020 2:57 pm EST
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Good afternoon Wohlfordfamily,

Unfortunately your "requests" cannot be reimbursed. We hear Greenbay, WI is very beautiful. We hope you enjoyed your visit!

Thank you,
Delta Customer Service
[protected]

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1:39 am EDT
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Delta Air Lines misleading/false confirmation

I had a confirmed reservation for Delta Flight #DL1299 on 7/20/10, from Salt Lake City to Kona Hawaii. Both my Delta confirmation and boarding pass denoted this was non-stop SLC to Kona. However DL1299 stopped at Los Angeles and the Kona passenger put aboard another Delta flight, which was 4 hours leaving LA due to mechanical problems. Consequently, I missed a connecting flight in Kona, and a very important business meeting in Honolulu. Had I know Delta's confirmation and boarding pass were deceptive, I would have taken a direct flight aboard either United or Hawaiian airlines

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Delta Air Lines companion ticket

My wife and I collected Northwest miles in one account. Delta rolled the miles into my wifes name and now will not allow us to combine our miles even though it's the same Amex Account. We decided to go with Sky Miles since you get a free companion ticket just for signing up. First i booked a Frequent Flyer trip and entered the wrong date. I called Delta got no satisfaction, but was charged $100 for a typo. Then my wife tried booking a 'free' companion ticket just to find out that the fare jumps over $100 when you enter the code. I'm dumping my Amex and hope that someone breaks the monopoly Delta has in Minneapolis. What a joke of a company.

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Delta Air Lines verified by visa problems

I tried booking a flight for my mom to go see her grandkids. We got the information filled out, entered my credit card information, and the transaction was blocked by something called "verified by Visa", an "extra level of security" as they call it.

Ok, so I am given a customer service number to call for Visa. I call them, they try to help, but it keeps blocking it. They tell me they will be calling me back some time today and they can get it unblocked. They call me at 8:30 this morning, a very nice lady, and we try to rebook the flight. THE TICKET PRICE HAS GONE UP OVER 180 DOLLARS IN A FEW HOURS FOR THE SAME FLIGHT!

So me and the Visa rep call Delta and they say nothing can be done. We explain that their system, verified by visa, blocked the transaction at the old price and I have the Visa rep on the phone to verify that I tried to book these flights at the old price. Delta stays steadfast on them not being able to give it to us at the old price because we didn't call them yesterday. The ****ING INSTRUCTIONS ON THE SCREEN SAID TO CALL A 1 888 NUMBER THAT WAS THE CUSTOMER SERVICE NUMBER FOR VISA, NOT DELTA! We followed the instructions to the letter and delta says we messed up because we didn't call them last night. **** them! That's not what the instructions said to do! We put in a call to corporate headquarters and do not get a call back. I get transferred to someone with Chase bank, who is with my Visa card company, and he is VERY concerned that I still don't have a flight booked. He said, "Let's get that done first." So, we call Delta and book the flight that way. The total is $441, the original flight total was $261.60 last night at 9pm when we originally tried to book it. The visa guy said, "Look buddy, you've been great about this and you're a fantastic customer. We will reimburse you for the difference." Now keep in mind, "verified by Visa" is connected with Delta, not visa. Visa is NOT at fault for the transaction not going through, Delta is, yet Visa sucked up the 180 dollar cost.

How about that for fantastic customer service? The lady I spoke with this morning, the guy I got transferred to (both wonderful AMERICANS) got the job done. My mom was trying to book a flight to go visit her grandkids and isn't comfy putting her CC info up on the internet so I used my card for her. Throughout the ordeal she was almost in tears, if not in tears, behind me listening to me get told nothing could be done, and working with these people for 2 hours. When I finally got the guy to tell us he'd reimburse us, my mom told him, "God bless you!"

Visa came through for us. I am VERY IMPRESSED with how I was treated! Thanks Brett!

I would AVOID delta airlines at all costs. They set up a card verification system that doesn't work and if you follow the on screen instructions you get ****ed in the ***.

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Update by waterinthefuel1
Jun 21, 2011 5:08 pm EDT

It was the airline, not Visa, that increased the cost 180 dollars overnight for the same ticket. That is a ripoff in and of itself.

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Delta Air Lines rude, out of line service

My complaint is against the attendant at the RSW (Fort Myers, Fl) gate C4, FL#2587 5B&C, 3:40PM Departure, on June 30, 2010. My husband and I were sitting in the gate area, waiting to board on our flight home. The attendant, a medium-light haired, stocky woman, (who, I might add, was very much ungroomed, messy hair, clothes not crisp looking) was very rude to myself and husband. My husband, is handicapped, needed wheelchair assistance, which was noted on our ticket, and had to request several times for assistance. My husband had tremors very bad that day, and could not even hold his boarding pass. This attendant, approached us several times, (basically, harrassed us!), kept looking at our carry-on luggage, came up to us and rudely stated that our bags and one piece of luggage was not acceptable. I had told her, that we travel many times with this same luggage and bags, and have no problems with it. She then, came back over to us, picked up my carry on luggage, took it to the area, to check to see if it would fit. After all of that, it did fit! Then, she proceded to advise us, that our other carry on totes "had better fit"! Not only, did she embarrass us in front of a full flight of people waiting to board also, she then, in front of EVERYONE, advised me, "that she had better not catch me carrying on more than two bags!" I had advised her, that I always have to carry my husbands carry-ons, as well as, mine. She then replied again, " I had better not catch you carrying on more than two bags!" I had advised her that I again, needed the wheelchair assistance, and needed the help. Finally, she did get the wheelchair and assist us down the ramp to the plane! When approached by the flight attendants, was greeted and assisted by them in a very pleasurable manner. (Our flight was THEN, very enjoyable)! We fly delta very often, and prefer this airlines, over any other, and we do not appreciate this type of behavior. After all, this was not a free flight!) This young lady, should be retrained, and shown how to treat disabled customers! A little lesson in grooming, would very much help with YOUR name! I look forward to a response to this complaint.

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Update by flight 2587, June 30, 2010
Jul 15, 2010 11:02 am EDT

We are not happy with Delta service in Fort Myers, Fl, by this particular attendant, and will expect to hear from this airlines, resulting with this type of service.

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Delta Air Lines bad customer service

If you can use other airlines, do it.

Complaint 1: I was flying to a foreign country with Delta and its business partner. The latter part of the flight was operated by its partner. In the itinerary, only Delta flight number was shown. After 3 phone calls and spending approximately 60 minutes, finally I got its partner''s flight number - so that my friend in the other end would know when to pick me up.

Complaint 2: I missed the sky mileages for some parts of the trip. After 4 months and several phone calls, the mileages are still not credited to my account.

Complaint 3: After checking in 4 groups of foreign travelers in front of me, the clerk said something to another employee behind her in a scornful tone and in Spanish which I did not understand.

Complaint 4: In dealing and talking with Delta employees in the past few months, my impression is that the employees are not happy with their jobs.

I would avoid traveling with Delta if I can.

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Delta Air Lines missed flight

I am writing to you because of a very bad experience my son and I just endured because of negligence on your company's inability to help us out.

We flew out of Elmira NY on Flight 3867 on June 3rd. The flight was supposed to leave Elmira NY at 5:18 p.m.est. When we arrived to the airport we noticed on the board that the flight was going to be late and not departing until 5:55 p.m. We asked the people at YOUR DELTA desk if we would make the connecting flight. Originally the flight was to leave at 5:18 which gave us 45 min or so at Detroit to catch our main flight to LAX which was due to leave at 7:20.

Here is where it all went wrong, the clerk at the desk told us that he guaranteed us that we would make the main flight. We asked 3 times and everytime we were told we would have no trouble.The flight 3867 was due to leave they told us at 5:40 instead of 5:55 plenty of time to make the next flight they told us.

Well our flught 3867 did not leave the ground until 6:02 p.m. est.from Elmira, N.Y. We missed our main flight by 5 minutes. Several people on this flight missed their flights also because of this. We ran to the gate from the connecting flight to our main flight I am over 50 years old and just had a major operation, and my son is just 10. We ran as fast as we could and still missedthe flight. We had to wait in a very long line to try to get help.

We finally were able to get to the help desk and to our dismay the only other flight to lAX was just leaving. Again we just missed another flight. By the time we got everything figured out we were at the airport for over 3 hours. We were put up in a Hotel which was not that great and gave food vouchers for 24 dollars which was to cover dinner and breakfast. I am sure that two people can eat at a hotel two times for 24 dollars! try it sometime maybe you could get toast and a glass of water! Also we did not have any hygene things as we were going to get that kind of thing when we arrived at LAX. No toothbrushes or toothpaste and hotel shampoo and soap...

By the time we got to the hotel we were both exhausted and very hungry it was by this time almost 11:30 great time for dinner for a 10 year old!

We were booked on a flight the next day which wwe had to get up at 4 am to get ready to be there on time. That flight took us to Miniapolis which we then had to change planes for our flight to lAX.

I had very little time to spend with my kids and Dad in California as it was and thanks to your great airline I was robbed almost a day and a half. Not only did it cause us grief but the people who took time off work to pick us up at the original time. Not to mention my son was a total crank all day Friday because he was so tired...thanks

When we did come back when we landed in Detroit we were waiting at the gate that we were supposed to be at. I noticed that our flight was not on the tv screen anywhere. I asked a person at the desk where is our flight and they told us that the gate had changed it was 1/4 MILE AWAY and there was not one announcement made. Thanks for the extra walk like I didnt have enough confusion on this whole trip. At that time we only had 20 minutes to get to the new gate. Not much time almost missed that flight as well. Thanks again.

This could have all been avoided if when we asked at Elmira if we were going to make that flight they could have booked us on the later flight at Detroit to LAX and with little inconvience we would have still made LAX just a couple hours later than originally planned.

We spoke with the supervisor at Elmira when we returned and she said she would address the people at fault. She agreed that we should have been booked on the later flight.

My husband spoke that evening that this all happened June 3 to the desk at Elmira. The gentleman he spoke with was the person who was responsible to prep the plane for takeoff. He said that it was documented that the plane was indeed rready at 5:35 or so. He said the pilot was the one to blame as he took his time in entering the plane to ***. My husband sat at the end of the runway and documented that the plane indeed took off at 6:03 p.m.

Someone owes us something, I know that you get thousands of these kind of letters but something must be done. Noone else would do anything at the time and we were told to write this letter to you at this site.

My son was terrified and I was visibly upset. We are from a small town and do not travel much. We saved a long time to take this trip and 20 minutes into it everything went wrong. I hold the Elmira NY office responsible and the Supewrvisor agreed with us but she said she could do nothing but have me write here. I cannot express enough how much this trip meant to me visiting my children who I have not seen in a few years along with my DAD who is over 80.

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Eli31.
Hartwell, US
Jun 29, 2010 11:31 pm EDT

Shut up myway, shut up blackirish That is not the kind of reply I was hoping for. I don't know what planet you idiots live on but $24 would not buy a decent meal, if they really cared about making us feel good they would have us $100 vouchers. You two obviously work for Delta. I have not seen my older children in ten years because I got divorced and told them to lie to their teachers and tell them that their father was molesting them. I told them to lie to CPS and the police. I don't know how they found out that I was coaxing them to lie but I was. Anyways I have not seen my children or parents for eight years. Instead of returning my children to me they after my ex died they put them in care of my parents. All because of one mistake. That mistake was marrying a loser. Then some idiot at wal-mart reported me to the police because i was getting my nine year old at that time who is 11 now to shoplift. That is why they were taken from me blackirish. They thought and still think I am a bad influence on girls.

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Delta Air Lines absurd customer service

My wife has been stranded for most of the day on 6/17/10 in Atlanta as a result of horrible customer service, screaming incompetence and absolute indifference from Delta's personnel, that start at the very top, the CEO level and goes all the way down the company.

Her day started at LAX, she was supposed to fly to Moscow, Russia, via Atlanta, reservation #OVLFRO, although her flight from LAX to Atlanta (#16) was delayed for over an hour, however, the customer service representative at the gate told her that, according to Delta's standard procedure, if there are more than 10 people on a delayed flight connecting to another flight (in this case flight 46 Atlanta to Moscow), connecting plane would be held at the gate to wait for such large group. THERE WERE 28 (TWENTY EIGHT) PASSENGERS on flight 16 connecting to flight 46 to Moscow! And nobody from LAX told Atlanta anything about them!

The flight came one hour late to Atlanta, and waited another hour for a gate availability, however, by the time the passengers got off the plane, they were told that their flight to Moscow already left, and didn't even wait for them for even an extra minute. And yes, NOBODY FROM LAX RELAYED THE INFORMATION ABOUT A GROUP OF 28 PEOPLE TO THE GATE IN ATLANTA! When TWENTY EIGHT Delta Customers ran to the gate, this was the FIRST TIME Delta representatives in Atlanta even knew that a group of 28 delayed passengers were supposed to be on that plane! Who is the ### at LAX who failed to follow Delta's OWN STANDARD OPERATING PROCEDURES about notification to the next flight about a large delayed group? I'm sure it's some Union member who screwed up the day for 28 HUMAN BEINGS, cost the company between $40K to 80K in rebooking charges, and can't be even fired!

My wife was then re-booked on Delta flight #68 through Copenhagen, she was even given a boarding pass and her seat was confirmed. Right before going to the gate, she volunteered to help Delta representative with a passenger who spoke only Russian and didn't speak English and needed re-booking for the same flight. When she finally got to the gate (45 minutes prior to departure, they just announced boarding business class), turns out that Delta agent booked the same seat to my wife and then to the person she just helped translating for, all within 10 minutes! HOW RIDICULOUS IS THIS?

So, my wife was kicked off the plane again! Back to rebooking "customer care center", the blond idiot witch who booked the same seat twice in the span of 10 minutes pretty much told her "oops" but with this challenging arrogant attitude, and said nothing she could (or would) do; a supervisor Eric, badge # [protected], told her pretty much that he's not even going to help with anything and than just ignored her, even though my wife kept calling him directly and asking him to help. He just pretended demonstratively that she didn't exist, and then just left. A supervisor by name of Russ in Seattle at Delta's Reservation system, told me on the phone that he "thinks that she was just late for boarding", which he assumed from the conversation after I told him that my wife helped Delta's international customer with re-booking, after which he in very RUDE manner told me that there was nothing he could do and that she had to resolve it at the gate.

Over an hour into the flight, while my wife was sitting in front of Delta's counter on a wait list for 9:35 p.m. flight Delta's computer system still showed my wife already travelling to Denmark on Delta flight, on which she was not allowed to board, so Delta's computer system does not even conform with basic safety requirements of the US because you don't even have a correct list of passengers on the plane! I've emailed Delta corporate office at least 10 times, no response! I called every single phone number on Delta's website, no response whatsoever!

I've flown over 250, 000 miles on Delta and I don't want to fly another mile on this "airline of horror"! I've lived in the Soviet Union for 26 years before immigrating to the US, I can't remember the same horrible indifference to customers from Aeroflot or any other Soviet airlines, I could always find somebody who actually cared! Not at "Soviet Delta". Even my travel agent gave up after staying on the phone with Delta for THREE HOURS, trying to help the situation. What a twisted surreal idea of "customer care"!

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Mimriki
, US
Jan 27, 2011 2:04 am EST

Your situation sounds a lot like mine. I think the Delta workers in Atlanta are unbelievable and they use the fact that they are the major airline there as an excuse to bully people. I always thought that they board everyone available with tickets first and wait until after the flight is scheduled to leave to pick up anyone trying to jump or re-book on the flight. No Delta as far as I know in Atlanta will allow someone to jump on a flight and kick someone else off reguardless of how early the ticket holder gets there.

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Delta Air Lines absurd customer &service&, outrageous personnel incompetence

My wife, is now stranded in Atlanta as a result of horrible customer service from Delta.

Her day started in LAX, she was suppoed to fly to Moscow, Russia via Atlanta, Reservation # OVLFRO. Her flight from LAX to Atlanta (#16) was delayed for over an hour, however, the customer service representative at the gate told her that, according to Delta’s standard procedure, if there are more than 10 people on that flight connecting to another flight (in this case flight 46 Atlanta to Moscow), connecting plane would be delayed to wait for such large group. THERE WERE 28 (TWENTY EIGHT) PASSANGERS on flight 16 connecting to flight 46 to Moscow! And nobody from LAX told Atlanta anything about them!

The flight came one hour late to Atlanta, and waited another hour for a gate availability, however, by the time the passengers got off the plane, they were told that their flight to Moscow already left, and didn’t even wait for them for an extra minute. And yes, NOBODY FROM LAX RELAYED THE INFORMATION ABOUT A GROUP OF 28 PEOPLE TO THE GATE IN ATLANTA! When TWENTY EIGHT Delta Customers ran to the gate, this was the FIRST TIME Delta’s representatives in Atlanta even knew that a group of 28 delayed passengers were supposed to be on that plane! Who is the ### at LAX who failed to follow Delta's OWN STANDARD OPERATING PROCEDURES about notification to the next flight about a large delayed group?

My wife was then re-booked on Delta flight #68 through Copenhagen, she was given even a boarding pass and her seat was confirmed. Right before going to the gate, she volunteered to help Delta representative with a passenger who spoke only Russian and didn’t speak English and needed re-booking for the same flight. When she finally got to the gate (45 minutes prior to departure, they just announced boarding business class), turns out that Delta agent booked the same seat to my wife and then to the person she just helped translating for! HOW RIDICULOUS IS THIS?

So, my wife was kicked off the plane again! She’s sitting at the airport in Atlanta, the lady who booked the same seat twice in the span of 15 minutes pretty much told her "oops" and nothing she can do, the supervisor Eric, badge # [protected], told her pretty much that he's not even going to help with anything, and just left. Delta’s level of incompetence and indifference to customers is beyond imagination! Delta supervisor Eric in Atlanta, badge . A supervisor by name of Russ in Seattle at Delta's Reservation system, told me on the phone that he "thinks that she was just late for boarding", which he assumed from the conversation after I told him that my wife helped Delta's international customer with re-booking, after which he in very RUDE manner told me that there is nothing he can do and that she has to resolve it at the gate. I've emailed Delta corporate office at least 10 times, no response! I called every single phone number on Delta's website, no response whatsaever, it's like they hire the STUPIDEST people on the planet to work the customer service at this airline!

I've lived in the Soviet Union for 26 years before immigrating to the US, I can't remember the same horrible indifference to customers from Airflot or any other Soviet airlines, I could always find sombody who actually cared! Not at "Soviet Delta".

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CrystalMM
Campbell Hall, US
Jun 03, 2016 8:34 am EDT
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So I had a layover in Detroit, the way things went they let us of the arriving flight late which meant I stood a good chance of missing my connecting flight. In the haste, I forgot to grab my eyeglasses, they were in the case in the seat pouch. I damn near killed myself getting to the next gate, just is time for boarding... which was not taking place. I walk over to the store by the gate to get a water and then went to get my glasses back out since I wasn't gonna wear them while running through that crazy huge airport. I realized they were still in the seat pouch and told the personal... who looked bored by me and said I had to wait til I got to my final destination and file a claim. Meanwhile the flight I was waiting for was delayed, though they said I couldn't leave the gate. The previous plane had not left. So there was more then enough time for someone to get the glasses cause since I was told I wasn't allowed to do anything, I was just sitting on the floor in tears over it, which apparently they were okay with, they think that's great customer service or something.

Since then, that was 5 days ago, I've gone back and forth with various Delta people, who keep telling me the flight would have been cleaned and then cataloged for the lost items found. So there is no reason in the world why my glasses haven't been returned at this point. Just rotten nasty people they are at Delta. And then I'm saying I can't see straight and they wanna offer me more miles, well that's great, still can't see though. So really, stop being lazy and just go look in the damn seat pocket.

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Linden Bauleke
Waseca, US
Jun 03, 2016 8:34 am EDT

I was invoiced for two bags @ $23 when there was only one bag.
The lady at the hotel in Orlando did this online for us .

Confirmation # HI69WY
ticket #[protected] and #[protected]

Linden Bauleke #[protected]
Anntoinette Bauleke #[protected]
[protected]
Please issue a $23 TO MY VISA account. Thank you.

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kblonquist
coalville, US
Jun 03, 2016 8:34 am EDT

I tried to purchase a tickets through delta airlines using my american express skymiles card. It said that the card was denied. After checking into it American express told me that Delta had charged my card . After calling Delta, I found out that no reservation existed. I went through HELL getting a refund. Very poor service!

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Emily J Pearce
,
Jun 03, 2016 8:34 am EDT

The unaccompanied minor rule is stupid, especially for a 14 year old. My husband had to wait with his son for 1 1/2, because of your stupid rule. This is a 14 year old, turning 15 in a matter of days. Why oh why did my husband have to waste his time sitting in an airport, with a person who can take care of himself. If I have any say we are never using Delta again, EVER.

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John Martin
,
Jun 03, 2016 8:34 am EDT

I was flying from Fort Lauderdale to Newark on Delta on an early morning flight. When we arrived, my bags were not at baggage claim. I waited for 2 hours for someone from Delta to take my details to search for my lost luggage. They never contacted me again.

Beware!

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lisa67
Southgate, US
Jun 18, 2010 1:10 pm EDT
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The CEO is richard.anderson@delta.com; Keep emailing him with high priority and he will get tired of you and will "help" you just to stop you from emailing him. I did this because of rude customer service and incorrect information about SkyMiles and finally got a refund and miles reversed due to their error. Good Luck!

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MaryKatherine
,
Jun 03, 2016 8:34 am EDT

My two nephews, age 15 and 11, were flying from Cedar Rapids, IA to Hartford Ct through Cincinnati to visit their aunt (my sister). It was their second year flying Delta on this trip as unaccompanied minors. My family flies Delta exclusively many, many times a year. My sister booked their flight online and somehow a mistake was made and the tickets went through with the kids listed as adults, not unaccompanied minors. When my brother in law went to drop them off and they realized they were minors he had to pay $200-- fine, except that the unaccompanied minor flights on all the other airlines were way cheaper. So, my sister called Delta and received horrible customer service. My sister is attorney-- not someone to mess with. So, she reported them to the BBB and wrote a letter to the company. Whatever, we moved on. Well, after a week vacation my sister took the boys to the Hartford airport for their return home and was informed that they couldn't fly because the flight from Cincinnati to Cedar Rapids was the last of the day and unaccompanied minors are not allowed on the last flight of the day. Well, why didn't anyone notice that at the airport in CR? This WAS Delta's fault, unlike the online ticketing which they managed to blame completely on my sister. Well, my sister in Hartford (the boy's aunt) was able to talk the boys onto the flight by switching the older one to adult status and promising that I would be there to get the younger one (I happen to live in Cincinnati). So, I had to drive 45 minutes to the airport and go to the counter and beg my younger nephew's way on the flight. I spoke to a VERY nice young lady and her manager who were able to fix the problem, but not without 1 hour of me waiting, not knowing what would happen. The boy's mother was LIVID, she was considering pressing charges against Delta for custodial interference, which I mentioned at the counter. Well, they finally told me I could go down, meet the boy's incoming flight, then wait with them for their flight to Cedar Rapids. Of course the flight was delayed due to weather problems in Atlanta and the boys and I ended up sitting in the Cincinnati airport for 4 hours, which was ok because I got to hang out with them. However, the problem wasn't over-- I spoke to the agent at the counter where they got off the plane and explained to her that my younger nephew would be going on, and I wanted to make sure his luggage would, too. She said it would. I then told them they needed to make sure their dad was listed as receiving them in Iowa, because with all the changes I was worried that got changed, too. I then repeated this to ANOTHER agent at the next counter. Well, the boys did get to Iowa, eventually, but of course the luggage didn't, and my brother in law wasn't listed to pick them up (yet they let him-- nice, what if there was a custody issue or something? $200 for what? They "watched" an 11 year old on the plane-- I watched him in cincinnati, I put him on the plane). In the end, the boy's luggage made it. However, the amount of money we are out for gas, parking, food, etc is gone. I would recommend that Delta really look at this policy and the safety issues involved. I would also recommend that if you have unaccompanied minors you look for another airline.

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Delta Air Lines don't fly delta: high prices, poor service

This is an email that I just sent to Delta after being awake for over 24 hours and receiving terrible service by incompetent Delta employees. This is the abbreviated version:

My husband and I missed our flight to from JFK to Bradley International Airport, due to taxiing for an hour and lack of direction and failure on the part of Delta to provide connection flight information I might add. No one offered us any information regarding local hotels or rental cars all we were told is that another flight would not be available until the following evening. When we inquired about our luggage we received several different answers. The first attendant informed us that our luggage was still at JFK when we questioned why that would be the case when we would have been onboard the flight to Hartford, CT she stated that she didn’t know and didn’t attempt to offer an explanation. She then told us that her computer doesn’t give her all of the information and sent us to the Baggage Services Department. When we arrived there we waited five minutes before our presence was even acknowledged. We were then told three different things by the same Delta employee. First we were told that our luggage was still in JFK. When we asked why our luggage was still there when we were supposed to be on our way to Hartford and how would we have known that our luggage wasn’t arriving with us, she shrugged her shoulders. She then looked again and said that our luggage was on its way to Burlington…as in Burlington, VT?! She then stated that her computer stated BDL, we had to enlighten the Delta employee that BDL stood for Bradley International Airport, the airport in Hartford, CT. We asked her if she would call baggage in Hartford to assure that our baggage would be held for us, as someone was coming to pick us up and we would arrive in Hartford in approximately 4 hours. She told us no she wouldn’t call but we could call the 1-800 number. WHAT! Is this what Delta considers customer service? We arrived home at approximately 2:15 am and proceeded to drive to Bradley International Airport getting there shortly after 3:00. Baggage services was closed and we were told to come back at 4:00 am when the airport opens. The airport actually opened at 4:30 and after camping out in our car we were now approaching 24 hours of no sleep. To attempt to shorten this, our luggage was not in Hartford. After looking into it we were told that my husband’s luggage was in DETROIT and they did not know where my luggage was. Apparently it was never scanned in NY so the last time they tracked my bag was in Miami. We asked the Delta attendant if she would call baggage in NY to see if it was still there unclaimed. She told us no she couldn’t call baggage services. WHY NOT! Why are we paying $25 each for luggage that is not traveling with us, not being tracked and that no one can help us locate! As if airfare is not high enough you have now made it mandatory to pay these fees and for what-no one will even offer basic customer service to assure that our property is being delivered to us. We were told by the Delta attendant that these things happen. WHAT HAPPENS, you lose people’s property and fail to do your job of tracking where people’s luggage will be. I guess we should have expected this much. If you can mix up two children and send them to each other’s destinations then of course you can fail to track luggage! I want compensation for the baggage fees that I paid and courteous service and information regarding where my luggage is as, forgive me for not being a millionaire, I cannot afford in this recession to re-buy all of the clothing, jewelry, shoes, toiletries etc…that is in that luggage. The new passenger protection rules require baggage fees to be prominently displayed and fully disclosed, and passengers be eligible for refunds of those fees when bags are not delivered on time. You made sure to “prominently display” the cost to ship the luggage because it benefits your airline, however no one has attempted to compensate me for the aggravation and inconvenience I have suffered for my luggage not only not being delivered on time but being lost and untrackable!

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SWarrior423
Stamford, US
Jun 16, 2010 10:46 am EDT

Fact #1: Airlines periodically lose luggage. According to an MSNBC study that I just Googled (take it for what it's worth), the average lost baggae rate in 2006 was about 9 in every 1000. Let assume it's about the same now, about 1%. That means they get it right 99% of the time.

Fact #2: JFK is located in New York City, one of the highest hotel rooms per capita cities in the US. Further, if you took a second to observe the signage once you got closer to the baggage claim, you would have noticed an abundance of car rental agencies are available just outside the door of the terminal. Having traveled through there on multiple occasions, it is actually somewhat annoying how many rental agencies there are.

Fact #3: Airline companies are very large. As such, they have developed a centralized process for handling lost baggage. Yes, the attendant could have called Hartford and requested you one or two bags be put aside, however they would essentially be asking someone they've never met to look for a needle in a haystack, not very efficient from Delta's standpoint.

Fact #4: Every airline operates in basically the same way. You are not happy with an experience you had with one Delta flight, and one or two Delta employees. This same circumstance is occuring at every airline, everyday. You have three options: (1) Switch airlines until you get caught in that unfortunate 1% again, then jump on an internet blog and complain about it, (2) Don't check your baggage, (3) take a bus/train. Airline companies are offering a service in order to hopefully make a porfit. If you do not like that service or the fees, move on.

I probably have some more facts for you, however I'm getting bored. I only came on here to confirm whether Delta is the airline that has cable tv and those video trivia games where you can play against other passengers on the flight. Does anyone know? It's either Delta or Jet-Blue (Just for reference, as far as I remember, I have never had a bad experience with luggage or customer service with Delta or any other carrier. Maybe I'm just lucky...)

SOMEONE ANSWER MY CABLE TV QUESTION! THANKS!

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Really?
San Diego, US
Jun 13, 2010 6:09 pm EDT

Can you type larger Heather? I can't hear you...

Ok, let's have a reality check here. In a perfect world, you would be correct. Baggage would get checked, scanned and delivered perfectly every time. However a rational human should be aware that this is not the case. And when bad things happen, it's not a personal attack. Guess what, there's more bad news...Bad things happen to other people too and we all must deal with the imperfections of society.

So the original poster took what is an inconvenient situation and made it exponentially worse with poor behavior and a bad attitude. We can all see through this complaint and know that she no doubt behaved like a raving ###. Who would want to help a poor person lilke her. Are we also to beleive that this person has a job and always performs is perfectly or has she made mistakes in the past?

In summary, me a troll? No. Can I see right through B.S, Yes. But Heather you keep this board entertaining and I invite more RESPONSES (See, I yelled like you...)

Regards.

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Really?
San Diego, US
Jun 13, 2010 1:27 pm EDT

I don't understand people.

If your luggage doesn't arrive because it is "lost" why do poeple expect a person standing at a computer in an airport to know exactly where it's located? Wouldn't this mean that the luggage isn't lost at all if someone knows where it is located.

Intelligent travelers know to pack the important items in their carry on just in case somethin gets routed incorrectly.

Things happen, get over it. Why do you feel like this is a personal attack against you?

You probably shouldn't travel at all. This just seems way too difficult for you.

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2:47 pm EDT

Delta Air Lines frustration

I have never been more frustrated. I was charged $25 twice for a checked bag when using curbside check-in. The attendant swiped my card twice stating that it did not go through the first time. I noticed the second charge the following morning. I attempted to find a customer service line, but that does not exist. I contacted them via email, only to wait 24 hours for a response. Each day they needed more information. I contacted baggage services via phone only to be directed to a number that takes you in circles on its menu. Friday morning I received Delta's conclusion that I had not been double charged and did not need to be reimbursed! I waited 5 days for that! Only one person helped me at all. She stated that my only option was to go to the Delta counter and the local airport and have a supervisor look at my bank statement and receipt. Not only did they steal $25 from me, but they called me a liar. And it took 5 days to get any response. Get a freakin' customer service line. Clearly Delta does not want deal with all of their screaming customers over the phone. It is much easier to steal from people via email. I will never fly Delta again and would advise everyone I know to avoid it as well. Customer service is terrible at best and they will steal from you when given the chance

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Delta Air Lines multiple service failures

Reservations 3/24/10; Confirmation number QN11V3 for Susan F VanEpps and Timothy V Stewart, roundtrip MYR to MEM for son/brother's college graduation on Sat 5/22/10; original itinerary scheduled departure flight 1274 from MYR on 5/21 at 11:32 AM. Scheduled connecting flight from ATL at 2:41PM to MEM destination was 1281. Online checkin morning of 21st; very suspect that this flight would be canceled because there was no online seat selection option. Not notified until 10 AM of the flight delay to 5:15 PM. This is when Delta should have immediately made offer of reimbursement, allowing option to make arrangements with other carriers, or willfully accept the delayed "protected" travel with Delta (as DL referred to in canned voicemails to all canceled, deluded and unsuspecting passengers). No reason given for delay on bright, sunny day. I'm certain that Delta canceled for economic reasons without any consideration for its customers. I have subsequently researched on Flightaware.com, commercial flights that departed on same date from MYR destined for ATL; several flights by Delta and other carriers departed MYR timely and without incident. God and weather could not be blamed for such a prolonged delay even though this was the illusion made by DL. As it was, the 5:15PM flight still did not depart until 7:00PM, arriving ATL at 8:06PM. We had confirmed boarding passes for connecting flight 4370 scheduled for 8:15 departure from ATL to MEM. We arrived at gate A1 as they were doing final boarding flight 4370 to MEM; this flight was also delayed to 8:55 PM so we felt relieved to make the connection. The agent at the desk (Melhane) was in the process of calling standby passengers to fill the remaining seats; we were being ignored by him to accept our confirmed boarding passes; we finally forced a response from him, but by then he had given away all but one seat to standby. He refused to revoke one of the standby passes of someone who was still on the walkway and had yet to board (I also noted several Delta employees who were also given those final seats). We now realize that we should have pushed and shoved our way to the front of the line, screaming and shouting, "We have boarding passes, we have boarding passes!", rather than to have been ignored, then denied our legitimate seating. What are your priorities here? I asked to speak to a supervisor who confirmed us on a flight that was to depart in another hour. That flight, however, was canceled and another with AS, flight 2002, did not depart until 1 AM EDT. Arrival in Memphis 1:02 CDT. Car rental agencies close between 10PM and 12AM, and it was now 1:30AM CDT. I had called ahead from ATL to request agency with my auto reservation to stay open to await delayed flight; they would not; "you will have to pick it up in the morning." Was able to obtain reservation with another agency that fortunately chose to wait which was NOT customary. I acquired the rental vehicle while my son waited for the baggage at baggage claim. True to form, our baggage did not arrived despite a delay in excess of 5 hours in ATL. Our final destination was still a 1 1/2 hour drive from Memphis. There were many people to report delayed baggage in addition to us, and this process took in excess of another hour with the Delta baggage agents; no compensation offered by Delta for hotel or any other assistance, although they did offer a bag with a few toiletries. Arrived at final destination at 4:30 AM CDT. Ceremony began at 2 PM; baggage not delivered until later in the day.
This is the only email received from Delta, only to my son and not to me, despite two separate delayed baggage reports. Is your survey random, and if so, do you think this is realistic, comprehensive or even if it begins to address quality control?

Email sent from acs.baggage.[protected]@delta.com to my son and not to me re: delayed baggage survey:

Dear Timothy V,

We are very sorry for the baggage mishandling you reported at Memphis Intl airport on May 22, 2010. If you could provide your feedback concerning your Baggage Service experience, we would like to share that perspective with our leadership team along with the individual customer service agent who took your claim. The below survey link is between 8 and 15 questions depending on your specific circumstances and should only take a couple of minutes to complete. We thank you in advance for your feedback and again offer our deepest apologies for this unfortunate event.

Survey: http://delta-acs.com/bso/bso.php?id=1829&batch=37&h=n

Sincerely,

Delta Air Lines Airport Customer Service

Explanation of survey responses to email from Delta Re: delayed baggage received 05/23/2010:

This is not Timothy V responding to your obviously random survey. This is Susan VanEpps, primary reservation maker, ticket purchaser/holder, and mother of Timothy V who accompanied me on this trip. I did not personally receive an email questionnaire for follow-up re: our delayed baggage, so I am taking the liberty of responding to my son's request for input that was emailed to MY email address. Obviously, this is simply one additional problem that I find with Delta's continued and inexcusable deficiencies. Our trip confirmation was # QN11V3, and the reservation was made on Mar 24, 2010 (two months earlier). The baggage delay was just another horrible inconvenience linked to the worst traveling experience I have ever endured in my life, and yet Delta is initially more concerned with determining the quality of management of delayed baggage than it is with surveying the incomprehensible treatment of its customers (prior customers in this case) during this horrendous experience. I refer you to the poor grades given in the survey link above, and I shall clarify the reasons for these poor grades.
1. it was 3 AM 5/22 and the agent was too tired to care by the time he got to me, the last in line of MANY whose bags were undelivered despite the fact that our flights had been delayed long enough for the bags to have been there the day before
2. not applicable because I would have been amazed in the first place if Delta would have freely offered ANY sort of reimbursement let alone just out of pocket expenses
3. yes, bags were recovered; congratulations
4. Delta knew for HOURS of the delays; additional staff should have been dispatched to speed the reporting process and aid in minimizing our exhausting inconvenience
5. no, delivery company did not contact prior to delivery as was promised
6. despite receiving baggage, how can I be satisfied with delivery service that was to contact prior to delivery and did not; I was placed in a position to call to determine delivery status
7. no easy computer access or time at my destination to contact Delta.com
8. agent was excellent but the call waiting was too excessive and the file reference number was not considered valid in the voice prompt even though it WAS CORRECT

Additional response to Delta:

Dear Delta,
You need HELP; lots of HELP and you need to RESTRUCTURE rather than grow in size. I shudder to think that you are merging with another airline, only to become an even bigger and more incompetent giant. I will be continuing my research on reporting agencies (FAA, DOT and any other agency deemed appropriate) to forward this and additional information about our experience. I am absolutely amazed that I have not received a survey request from Delta to ask about this flight experience. Where is your leadership team and your customer service, as referred to in the baggage email correspondence, when Delta should feel obligated to address the treatment outlined above? Your surveys should not ignore a much more serious problem with your airline and only address delayed baggage! How worthwhile do you think your deepest apologies took us in this horrible experience with your airline? I also thank YOU in advance for YOUR feedback, and I offer YOU an opportunity to compensate for this unfortunate event.
I will allow 10 business days for your direct response and offer of compensation before I initiate dispute with my credit card to reverse the charges for this flight, in total, to include excess baggage fees for my son and me. Our return flight was fortunately uneventful, but I was amazed again at the notice of overbooking at the airport self check-in kiosk in MEM. Delta offered payment to us to take a later flight but has offered NO compensation for the totally unacceptable service received on the 21st that continued well into the 22nd. I can't even call it service. And to recall that I spent just under $900 for this service makes me feel even more disgusted. The next step is yours.

Susan F. VanEpps MD
8590 San Marcello Drive #101
Myrtle Beach, SC 29579
[protected]

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cardfan62
Robertsville, US
Apr 09, 2012 1:51 pm EDT

I agree with your distaste for Delta airline. I was loading my carry on in the overhead bin and the metal trim surrounding it came off and hit me in the fore head and on my lip. Do you think the stewardess asked if I was Ok. No... She jokingly said I broke her plane and would have to pay for it. I showed her the bump and red mark on my forehead and she totally blew me off. I was totally embarresed and in shock that an airline would treat a customer this way. I was also very nervous to even fly on an airplane where parts where just falling off. Made me wonder if a wing was next. I caalled Delta when I returned home and explained my experience. I recieved an appology and a $50 voucher for a future flight.. Like I would ever fly Delta again. LOL Good Luck to you. Sounds like a nightmare.

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Delta Air Lines - delta airlines very risky, racist and outdated fleet and crew

Never travel by delta airlines, if you value yourself — Delta airlines is bloody racist. I was travelling from detroit to hongkong and back. while return I found something very unique which I never came across in my travel history with dozens of other airlines. Just because I am not white, my baggage was flagged with red lable, while checking in with...

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Delta Air Lines con artisit selling delta companion pass

A guy who posted on Craigs list that he is selling Delta Companion Pass. He posed with the following information:

1- His full name is : Charles R. Jenkins. Indicated that he was hired by Delta Airlines on 04/03/2006 and works as a Ramp Tech. He indicated that his Social Security number: [protected]. And his PPR (Employee #) [protected]. He took $1000 of my money. His phone number where I contacted him is: [protected]

I met him at the lobby of where he claimed he lives and he had an access card and actually printed the Delta form at the lobby's computer desk with the help of the Adminstration at the following building:

Address: 935 M, Marietta Street. Atlanta, GA 30318.

2- When I googled the phone number yesterday I discovered that he did this with several people and also it seems like he is having several identities. One of them is : Quintavius R. Beard.

3- Discription of the guy: He is 5'10. About 230 IB, African American with a lighter complection, Wears designer items (Was wearing a Parada Shoes when when we met at the building. Again his phone number tht he provided ws [protected]

4- The guy indicated to me that he lives with a roomate in the building in a 2 bedroom loft. And that Delta is putting him in school to study HVAC.

5- I will file a police report today and will report the entire situation to the FBI office of Atlanta.

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Update by goodcitizen100
Feb 26, 2011 7:19 am EST

If you all would like to do a police report together, I will be glad to join you to get his ### of the street. Abviously he has conned all of us for thousands of dollars. Please let me know. Thanks!

Update by goodcitizen100
May 10, 2010 9:58 pm EDT

what name did he use this time? did you meet him at his allegedly apartment in building number 935 M. Marietta street in Atlanta?

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donald_duck
, US
Nov 16, 2018 1:24 pm EST

Airline Miles Or Tickets

(google map) indicated Long Beach CA area, but after reaching out seller claims he is in houston tx for medical reasons now... wants to give me his password and get the ticket myself and then he will change his password.
wants $500 for 170, 000 skymiles. No way to meet in person. Has to be a scam.

thursday 2018-11-15

number available: 1
Hi, I am Selling Airline Ticket Points (Skymiles). I have around 238, 000 miles still remaining in my account that I have accumulated over sometime now. Getting a little tight on cash due to months of hospitalization. Please be considerate & patient on returning calls or texts where as i might be in testing or sleep due to strong pain meds. Although, being in the hospital has not

phone was: [protected] but i did all my inquiries with Craigslist email and he was prompt to return requests.

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Rhonda Layne
, US
Aug 12, 2018 4:11 pm EDT

Delta Passenger and Companion passes

1. Background: No Delta employee can sell or let someone use a companion pass or employee pass.
2. Scammers will usually will go through something like Craigslist.
3. They gain you confidence by showing you paperwork with Delta’s name on it. (not real)
4. They will send you a picture with a badge on it and looks like they work there.
5. Then the will send you your ticket conformation. What they do is call into Delta reserve the tickets and say no credit card and they will reserve for 24=48 hours.
6. At this point you believe them and they have you send money by Pay Pal or by Walmart transfer.
7. In our story they broke it down into 750.00 to each of his nephews in total $1500. Was scammed
Our Story,
I inquired about a companion pass and also a employee passes. on craigslist He said it would be $1500. He worked for delta and was a 2nd to the pilot.
Their phone s is always throw away phones. Once you ask for proof they will take a use fake but looks real paperwork with all your personal information on it. Out Scammer was named “Melvin Robinson” phone number was [protected]. I I will also provide pictures and his phone number at end of this scam.
He then books the flight through reservations and says has no credit card. Delta holds it for 24-48 hours then it cancels. So, We believed with a reservation number that he had done this. At this point he has for money He says “please send it Walmart transfer and my nephews will pick them up. You may only send 750.00 at a time so he gave two names and two phone numbers of his nephews. Name was Kurt at [protected] and Keldrick @ [protected] Also Melvin Robinsons phone number is [protected] They were all bought out of Georgia, the money was picked up in Georgia. “This is exactly what He told me”
“Ok that’s great will book shortly just about finish with adding process. You will have to make 2 transaction Wal-Mart to Wal-Mart services. You can use my nephews name.
Kurtis Banks. Americus, Ga 31709 Phone NO# [protected]
Keldrick, Jones .Americus, Ga 31709.phone NO# [protected]
Only reason because they will n0t allow transaction over $1000. So you can split in half 2 payments of $750. Fees will only be $8 per transaction. “
Then everything was fine until 24 hours and I checked our reservation and there was none. I was told to call and talk to
Delta Linda Dunwoody at [protected] faxed over all information. The issue is all she can do is educated you on deltas papers. And procedures
IMPORTANT
However, in my case I noticed that one or more of the emails came through with someone else’s name Ray Bethune. Which made me curious and to come to find out. His name is Rayjthan Bethune (Ray Bethune) works at Endeavor Air who we are:
Endeavor Air, a wholly owned subsidiary of Delta Air Lines, is the world's largest operator of Bombardier CRJ-900 aircraft. Flying as Delta Connection, Endeavor operates 154 regional jets on nearly 800 daily flights to more than 130 destinations in the United States, Canada, and the Caribbean. I Called the company and they would not speak with me. He is a worker for this company, but the parent company is delta. Below is a picture of Ray Bethune,

I will be providing the craigslist and also picture of Melvin Robinson and his Id# which is all fake the guy above is not fake he does work for them and will never take responsibility
Proof:
1. Craigslist listing
https://chicago.craigslist.org/nwc/tix/d/passriders-companion-buddy/6625329779.html Passriders. Companion & Buddy - tickets - by owner - event ...
chicago.craigslist.org Currently I have an open slot for a Companion passenger. Companion Pass is an unlimited pass that allows added passenger to travel the entire year once added.

2. Picture of so called pilot

3. Fake paperwork

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SecretSally
, US
Aug 20, 2017 12:13 am EDT
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Did they ever find this guy? Because I met him recently and noticed something was off, so I decided to research him. If police are still looking for him, I think it is the same guy and I know where to find him.

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Mike Lavigne
, US
Jul 22, 2017 12:08 pm EDT

now using the name mike willenburg and the phone number [protected]

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Mike Lavigne
, US
Jul 22, 2017 12:33 pm EDT

marcus willenburg actually.

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Melody984
, US
Feb 14, 2016 5:36 am EST
Verified customer This comment was posted by a verified customer. Learn more

He uses a new cell number [protected] claims for works for delta airline . He is very convincing and will make you feel that he can be trusted. He accepts PayPal payment under carter.jay91@gmail.com and accept payment as family and friends . He also accept payment with money gram and western union but gives you a bogus name and request that you use no ID verification only security question. Please be ware of this guy he posted all over Craigslist in different states and city please save your money. If it's too good to be true then it's a scam for sure.

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Melody984
, US
Feb 14, 2016 5:00 am EST
Verified customer This comment was posted by a verified customer. Learn more

I am also a victim of the person he is now posting on Craigslist in NC . The phone number is uses is [protected]. He has a PayPal account email address is carter.jay91@gmail.com and if sending money with money gram or western union he has a sister name Theresa Phelps. He is a scam please avoid this person thanks .

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JollyGud
, US
Dec 10, 2015 9:58 pm EST

It's dec 2015 and this Carl guy almost scammed me .Luckily I googled and came across this post. "If it is too good to be tru then it sure is"

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Mayor86
Fort Smith, US
Dec 17, 2014 8:27 pm EST
Verified customer This comment was posted by a verified customer. Learn more

If anyone represents themselves as being a Delta employee, just tell them that you will report them to Delta Corporate Security. If they are a Delta employee and still try to sell them to you, then they're pretty stupid and you should report them, anyway. Try to get any relevant info and report them anyway if they run off.

The only way we're going to get people to quit trying to sell these passes is that the general public quits trying to BUY them. Quite frankly, they're not that good a deal anyway...you might sit there waiting on the standby list ALL DAY. Some diligent shopping around on the internet and you could probably pick up some decent tickets that aren't standby, for close to what the buddy pass fare is. The more people mess with this system, the more likely that Delta will terminate the program altogether and no one will be happy.

Also, remember this. You might think you get a good deal by purchasing them from someone, but THEN you have to also pay the buddy pass fare...either way, you're going to be paying more than a legitimate employee would pay for them.

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Sydn
, IL
Dec 17, 2014 6:03 pm EST
Verified customer This comment was posted by a verified customer. Learn more

Anyone here of Travis Johnson who represents himself as a Delta employee selling passes?

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Mayor86
Fort Smith, US
Nov 03, 2014 6:56 pm EST
Verified customer This comment was posted by a verified customer. Learn more

I'm a retired Delta agent and I can tell you people that have been scammed and those that are looking at Craigslist and elsewhere for buddy passes to "buy" that even if the person is a legitimate Delta employee, what is NOT legitimate is them trying to "sell" them. They are NOT to be sold and if caught, the employee could lose their pass privileges OR be terminated. If you do buy them from a bona fide Delta employee, you are participating the scam as much as they are.

On the other hand, now that you know this information that they ARE NOT to be sold by employees or anyone else, you know that anyone trying to sell them is doing so against the law and/or against Delta's employee policies. Beware.

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Delta Air Lines stolen camera

I just returned home from Puerto Villarta, Mexico via Delta Airlines and my new Nikon Coolpix L100 camera was stolen. I packed it in my luggage and
checked it through to Rochester, New York. I only saw my luggage briefly when I had to retrieve it after customs in NYC.. when I had to walk it about 60 yds to
before having it sent through to Rochester. When I opened my suitcase upon arriving home, I immediately saw that it was NOT there...because I had also put some earrings and a necklace that I had brought for my daughter in the front zipper of the camera case and I had NOTHING to give her. I called Delta airlines baggage and they told me that I had to fill out a claim for "lost" or stolen goods. I have been reading about similar complaints about stolen goods, but until now I had NO idea that
something of this nature could actually happen. I have NO choice but to leave my luggage open and because of Airline policies you cant POSSIBLY carry on everything of value. You HAVE to trust people to do their jobs and NOT steal from innocent customers just trying to have a decent vacation with their loved ones. I feel
violated and not only because of the value of my new camera, but also because the memories of one of the BEST vacations that I have ever taken are gone and replaced
with sorrow and disgust. I can't possibly be made whole, but I expect that Delta Airlines should be held responsible for the actions of one of THEIR employees and
reinburse me for the cost of the camera. It was MY camera and one of THEIR employees STOLE it!

P.S I will provide proof of the date of purchase for this camera if needed! My husband took out insurance on it...but that was for defects or if it was broken..NOT stolen!

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Delta Air Lines do not ever fly delta, stupid at its peak

I booked a flight from SFO to Dublin, Ireland by way of Atlanta on Delta. I spoke with the reservations department as did the travel agent from Quinn Travel (San Francisco, CA). We were told that I could bring my small cat as carry-on provided I obtain the proper health certificates.

I did all that was required and had all paperwork with me but was still refused boarding on the plane. The first "issue" was that the hard-side carrier was too large for carry on with a pet. The size of the carry on was well within the limits of regular carry on but I was made to purchase a soft-side carrier for the trip. (By William J at SFO) After I had done that I was told that Ireland would not accept pets from in the cabin travel and that my cat must travel as cargo. Then I was told that Ireland had an embargo against pets traveling into the country from May to September 15, 2009.

I am out a great deal of expense due to Deltas misinformation and lack of professionalism.

I MUST take my cat back to the vet at least twice for the health certifiates to be re-done for international travel. The USDA certificate within 10 days of departure and the domestic certificate between 24 and 48 hours of departure.

I e-mailed the pets and agriculture office at Dublin, Ireland and was told by that government official THERE IS NO SUCH THING AS AN EMBARGO!

I am severely inconvenienced as I am trying to move to Ireland and am currently stuck here. I have no income as I am relocating and this delay is a financial hardship.

DO NOT EVER FLY DELTA. STUPIDITY AT ITS PEAK!

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Quiet_Observer
Quiet_Observer
Salem, US
Nov 14, 2010 6:45 am EST

What crappy service!

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I
independent-opinion
, CA
May 18, 2010 10:03 pm EDT

Freak airline, wonder why it is not bankrupt yet like nwa and many other American substandard airlines. They can't even stand close to SQ, Cx, EK etc.

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Deltaailinesssucks
, CA
May 16, 2010 8:51 am EDT

Never travel by Delta Airlines, if you value yourself

--------------------------------------------------------------------------------

Delta airlines is bloody racist.
I was travelling from Detroit to Hongkong and back. While return I found something very unique which I never came across in my travel history with dozens of other airlines.
Just because I am not white, my baggage was flagged with Red lable, while checking in with Delta staff who were local Chinese. To add to injury, they have sent me to separate interogation counter where I was asked several questions, if I was travelling with purpose, if I packed my baggage myself, where I was for last few days etc. On my displeasure they said it was random check by airlines. Upon completing this, I was standing there to see if they check anybody else. None of the passenger was flagged including blacks or whites in that fully booked flight except me. I went to counter again and requested to talk to manager. He came and said, it is just that the computer randomly selected me out of whole bunch of passengers. It was just because I am of South Asian decendent ( not muslim), though I am North American resident.
I told manager how can hongkong administration can be so racist, specially hongkong's economy is only surviving on tourism and trade fairs?
It is my opinion that Delta airlines have instructed world wide to specially check all the south Asians no matter they are muslims or not. Even their baggage tags are flagged with red label.

It is my request to all of you that never travel by Delta airlines which is bloody racist and involved in discrimination.

Besides their onboard services, they just have one young flight attendant at the gate to welcome, to make it compete with other good airlines. But once your enter inside you will find total old age above 65+ flight attendants who are suppose to be playing with their grand childrens. What best you can expect from this racist american airlines.
there are great airlines like singapore airlines, cathay, emirates, lufthansa, etihad, korean, asiana. Why even delta- nwa management even bother to run this almost sick, bankrupt airlines.
I will always avoid these hopless airlines and warning others not to travel this risky airline if you have self respect and value your own and family's life.

Their fleet is all outdated garbage. I forgot to mention, at detroit during beginning of my onward journey the cargo door of airline was broken, for that flight was delayed for more than 2 hours just before take off. Because of this I had to stay in Narita for one night and my business schedule was disturbed. Interestingly this airlines never fly in time, and also their fleets are technically not upto date unlike other great airlines in Asia. Delta airline is highly risky, untimely. Food is horrible, drinks they charge 6$ even for such long flights. Only good thing is that it comes from the land of George bush. God bless this racist ba**stards

Delta Airlines — delta airlines very risky, racist and outdated fleet and crew

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Delta Air Lines dont waste your time with delta skymiles

Dont waste your time with Delta Skymiles! They make it seem so simple when it is not. You still have to pay no matter how many miles you have accumulated. First off, I did not have enough Skymiles in my account so my husband gave me some of his. It cost an initial $30 then $10 per 1, 000 miles. I ended up paying $70 total. The I found out that I cannot pay for partial tickets with Skymiles but, through a "special" promotion, I could apply for a American Express card and be able to pay for some of the ticket with my earned Skymiles. The remaining balance would have to be put on the American Express card. Then, I was told that the amount of miles I needed to fly to the same place but maybe on different days could cost me more Skymiles depending on the day. One day it was 25k for a 2hr flight and the next day it was 32k. Also they told me that if I changed my mind about using my Skymiles after I booked, that there would be a "restocking" fee of $100. No matter what you do with your Skymiles, you will end up paying a fee. Skymiles is such a joke!

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Delta Air Lines poor treatment

On 3/13/10, during the recent windstorms, my family and I flew from Nassau to LaGuardia, NY and were to connect to Detroit on Delta airlines. The plane was delayed before take-off for 20 minutes to take on extra fuel the pilot indicated. Little did the unwary passengers know the airport was closed in New York and the pilot wanted to be ready to circle the airport for some time. This fact was only revealed to the passengers mid-flight. We were told there were high winds in New York and the airport was only intermittently open for short periods of time. The pilot informed us that it was unlikely we would be able to land in New York and suggested we may be re-routed to Pittsburgh. Nothing else was relayed to the passengers until we had circled LaGuardia for almost two hours. At this point the pilot told the passengers that we were not going to land in New York, as the airport was still closed and now low on fuel we had to be re-routed immediately to another airport. The airport we were sent to was Harrisburg, PA (apparently a charming town - I had plenty of time to read their tourist literature while there). Unknown to any of the passengers until we were on the ground, the Harrisburg airport was only equipped to accept commuter jets and not a jet of our size. We waited on the tarmac for approx. one and a half hours while we were told someone was coming in from home to determine how to unload the aircraft. We finally disembarked about 9:30pm, approximately 8 hours since our departure. Most of the passengers had not eaten since breakfast and were starving and no special effort was made by the airline to feed us. There were no open restaurants in the Harrisburg airport. We were told that we were going to overnight in Harrisburg and try to get to LaGuardia the next day. We were told that no one could unload our bags and they would stay in the belly of the aircraft overnight. Delta made arrangements for all of the passengers to stay at a nearby Best Western. I informed to flight crew and the ticketing agent I waited in line about an hour to see that both my wife and I had medicine in our luggage that we needed. We were told that retrieving our luggage was impossible and we were repeatedly chastised by Delta personnel that we should have packed our medicine in our carry on luggage, implying that the problem was due to our poor foresight and not their fault The fact of the matter was that we had medicine at home and assumed that if our luggage were lost we would be O.K. Little did we imagine that we would be mishandled not our luggage.
Once we arrived at the ticket agent's desk we were told that there were no flights to Detroit, our final destination, they were all over booked. If we went back to New York there were no flights and if we tried to fly direct from Harrisburg there were no flights. They refused to take the time to see if we could be re-routed through another city like Cincinnati or Atlanta. I understand that by this time it was late and the ticket agent was probably tired and there were many other passengers to help, however, I was shocked when her response to our plight was to say, "here's the 800 #, try to find a flight by calling the number." I felt as though the airline had dropped us in a strange city with little prospect of getting home, no luggage, no medicine, and no food and essentially abandoned us with nothing more than a phone number. The story didn't end there. We went to the Best Western where the kitchen staff was trying to close and luckily we and several of the other passengers were able to order pizza delivery, some, but definitely not all of the passengers were able to get food from the hotel restaurant. I repeatedly called the 800# only to get a busy signal. Finally after midnight I got through and waited for another 30 minutes for someone to answer the phone. They told me there were two seats on a 7:30am flight and another two seats on a 4:30pm flight. I explained that we were traveling with our daughter and her college friend and we were uncomfortable with splitting up, to which the person on the other end of the line responded, "that's what we have take it or leave it, if you don't take it someone else will and you'll have no flight." We reluctantly made the reservation. It was now about 1:00am and the night we switched to daylight savings, so were going to loose an additional hour. So at 5:30 am with virtually no sleep, we all went back to the airport. A ticket agent did look for our bags but was unable to find them and I appreciate at least one person working for Delta who seemed to care for our predicament. We sent our daughter and roommate to Detroit. We tried unsuccessfully to go standby and waited in the airport another 9 hours for the next flight. Since we don't live in Detroit but had driven to the airport our daughter and friend had to wait in Detroit for us to get there 9 hours after them, sleeping on benches in the airport until we arrived.
In summary, we left Nassau to fly to an airport that was closed. No one but the flight crew knew this. Second we circled the airport in New York with a "land at LaGuardia at all costs attitude, " until we ran out of fuel and had to be re-directed to an airport that could not accommodate us. All of this could have easily been avoided. We could have been told that the airport on New York was likely closed prior to our departure. When the plane arrived in New York and the airport was closed Delta could have immediately re-routed us to a suitable airport rather than circling until we ran low on fuel. Certainly, they could have cared more about our welfare during the ordeal.
Unfortunately, no significant effort was made by Delta to ensure that we were fed. No significant effort was made by Delta to help us get to our ultimate destination. "Do the best you can" and "take it or leave it" was their attitude. No significant effort was made until morning to get our medicine. I am a practicing physician in Michigan and if any of my colleagues or I made "seat of the pants" decisions about our patients welfare that in retrospect were as poorly made we wouldn't be in practice very long. I am amazed that airlines, which must deal with this sort of problem on a regular basis apparently have very few guiding principles and policies to help them, instead it is just the luck of the draw where you go and how you're treated. Hopefully the airlines can learn something from our experience. The airlines seem to think that if they get you to your destination in one piece, no matter how long that takes they did their job. In medicine if we say to patients at the end of a procedure, you’re procedure was done and you’re alive, that is rarely adequate consolation to them. People want to be and deserve to be treated with dignity.

Sincerely, Keith Getz

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Mar 25, 2010 1:24 pm EDT

On 3/13/10, during the recent windstorms, my family and I flew from Nassau to LaGuardia, NY and were to connect to Detroit on Delta airlines. The plane was delayed before take-off for 20 minutes to take on extra fuel the pilot indicated. Little did the unwary passengers know the airport was closed in New York and the pilot wanted to be ready to circle the airport for some time. This fact was only revealed to the passengers mid-flight. We were told there were high winds in New York and the airport was only intermittently open for short periods of time. The pilot informed us that it was unlikely we would be able to land in New York and suggested we may be re-routed to Pittsburgh. Nothing else was relayed to the passengers until we had circled LaGuardia for almost two hours. At this point the pilot told the passengers that we were not going to land in New York, as the airport was still closed and now low on fuel we had to be re-routed immediately to another airport. The airport we were sent to was Harrisburg, PA (apparently a charming town - I had plenty of time to read their tourist literature while there). Unknown to any of the passengers until we were on the ground, the Harrisburg airport was only equipped to accept commuter jets and not a jet of our size. We waited on the tarmac for approx. one and a half hours while we were told someone was coming in from home to determine how to unload the aircraft. We finally disembarked about 9:30pm, approximately 8 hours since our departure. Most of the passengers had not eaten since breakfast and were starving and no special effort was made by the airline to feed us. There were no open restaurants in the Harrisburg airport. We were told that we were going to overnight in Harrisburg and try to get to LaGuardia the next day. We were told that no one could unload our bags and they would stay in the belly of the aircraft overnight. Delta made arrangements for all of the passengers to stay at a nearby Best Western. I informed to flight crew and the ticketing agent I waited in line about an hour to see that both my wife and I had medicine in our luggage that we needed. We were told that retrieving our luggage was impossible and we were repeatedly chastised by Delta personnel that we should have packed our medicine in our carry on luggage, implying that the problem was due to our poor foresight and not their fault The fact of the matter was that we had medicine at home and assumed that if our luggage were lost we would be O.K. Little did we imagine that we would be mishandled not our luggage.
Once we arrived at the ticket agent's desk we were told that there were no flights to Detroit, our final destination, they were all over booked. If we went back to New York there were no flights and if we tried to fly direct from Harrisburg there were no flights. They refused to take the time to see if we could be re-routed through another city like Cincinnati or Atlanta. I understand that by this time it was late and the ticket agent was probably tired and there were many other passengers to help, however, I was shocked when her response to our plight was to say, "here's the 800 #, try to find a flight by calling the number." I felt as though the airline had dropped us in a strange city with little prospect of getting home, no luggage, no medicine, and no food and essentially abandoned us with nothing more than a phone number. The story didn't end there. We went to the Best Western where the kitchen staff was trying to close and luckily we and several of the other passengers were able to order pizza delivery, some, but definitely not all of the passengers were able to get food from the hotel restaurant. I repeatedly called the 800# only to get a busy signal. Finally after midnight I got through and waited for another 30 minutes for someone to answer the phone. They told me there were two seats on a 7:30am flight and another two seats on a 4:30pm flight. I explained that we were traveling with our daughter and her college friend and we were uncomfortable with splitting up, to which the person on the other end of the line responded, "that's what we have take it or leave it, if you don't take it someone else will and you'll have no flight." We reluctantly made the reservation. It was now about 1:00am and the night we switched to daylight savings, so were going to loose an additional hour. So at 5:30 am with virtually no sleep, we all went back to the airport. A ticket agent did look for our bags but was unable to find them and I appreciate at least one person working for Delta who seemed to care for our predicament. We sent our daughter and roommate to Detroit. We tried unsuccessfully to go standby and waited in the airport another 9 hours for the next flight. Since we don't live in Detroit but had driven to the airport our daughter and friend had to wait in Detroit for us to get there 9 hours after them, sleeping on benches in the airport until we arrived.
In summary, we left Nassau to fly to an airport that was closed. No one but the flight crew knew this. Second we circled the airport in New York with a "land at LaGuardia at all costs attitude, " until we ran out of fuel and had to be re-directed to an airport that could not accommodate us. All of this could have easily been avoided. We could have been told that the airport on New York was likely closed prior to our departure. When the plane arrived in New York and the airport was closed Delta could have immediately re-routed us to a suitable airport rather than circling until we ran low on fuel. Certainly, they could have cared more about our welfare during the ordeal.
Unfortunately, no significant effort was made by Delta to ensure that we were fed. No significant effort was made by Delta to help us get to our ultimate destination. "Do the best you can" and "take it or leave it" was their attitude. No significant effort was made until morning to get our medicine. I am a practicing physician in Michigan and if any of my colleagues or I made "seat of the pants" decisions about our patients welfare that in retrospect were as poorly made we wouldn't be in practice very long. I am amazed that airlines, which must deal with this sort of problem on a regular basis apparently have very few guiding principles and policies to help them, instead it is just the luck of the draw where you go and how you're treated. Hopefully the airlines can learn something from our experience. The airlines seem to think that if they get you to your destination in one piece, no matter how long that takes they did their job. In medicine if we say to patients at the end of a procedure, you’re procedure was done and you’re alive, that is rarely adequate consolation to them. People want to be and deserve to be treated with dignity.

Sincerely, Keith Getz

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XenoMiang
Dallas, US
Mar 31, 2010 7:55 pm EDT

That's awful

I fly Midwest ... only airline for me, had numerous problems with Delta.

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Delta Air Lines invalid e-ticket number

Have a credit with a major ailine that expires soon and I want to use it to reserve a ticket. They are making me buy a more expensive ticket when I can find a cheaper one on their website. They say I cannot use my credit online as I have to speak to an agent and when I do, the agent says she can only find a more expensive ticket. The cheaper price is still available online. I'm already paying a $250 fee for changing flights and now they want me to pay a more expensive ticket!

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Delta Air Lines refused lost baggage claim

Delta lost my baggage on September 17, 2009. I mailed in my lost baggage claim forms two days later with my original bag tag.

On December 22, 2009, I received an email saying my claim forms had been lost and I needed to refile my claim.

On March 16, 2010, I received a letter in the mail stating my claim for lost luggage has been denied because my claim form was received after the 21-day filing period.

Delta ignored the fact that THEY LOST my original claim form that was correctly filed within the 21-day filing period.

This is ridiculous and unacceptable. They shouldn't be able to continue practicing business in such a way, and should be forced to be held accountable for their mistakes. They need to honor their responsibilities to the patrons paying for their services.

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Money Doctor
Los Angeles, US
Nov 25, 2010 5:00 pm EST

I went through this exact scenario with Southwest. You have to find out what firm receives their legal correspondence (you do not serve the airline directly) and serve a lawsuit. If you complete a legal search, you will find they are liable upto $3500 and the airlines are not allowed to refuse reimbursement for items such as electronics, refer to the link below (14 CFR part 254). Of course do not forget to factor in your fees involved in the process, costs of items lost, baggage value, your time and trouble, and anything else into you final total.
From here they will negotiate a settlement with you most-likely. Of course the first offer is always a low-ball, but be somewhat reasonable...while keeping in mind the trouble they put you through. I'm sure this is the usual process and I think it has developed this way as a number of fraudsters try to steal from the airlines. So good luck and I would recommend that you get a cash settlement to cover your financial losses and airline vouchers to cover your time and trouble.

http://ecfr.gpoaccess.gov/cgi/t/text/text-idx?c=ecfr&tpl=/ecfrbrowse/Title14/14cfr254_main_02.tpl

Delta Air Lines In-depth Review

Overall Rating: Delta Air Lines is an exceptional airline that consistently delivers a top-notch travel experience. From their excellent customer service to their wide range of flight options, Delta truly stands out in the industry.

Customer Service: Delta's customer service is unparalleled. Their friendly and knowledgeable staff go above and beyond to ensure that passengers have a pleasant and stress-free journey. Whether it's assisting with booking changes or providing assistance during a flight, Delta's customer service is always reliable and efficient.

Flight Options: Delta offers an extensive range of flight options, making it easy for travelers to find the perfect itinerary for their needs. With a vast network of destinations and routes, passengers can easily reach their desired location with Delta.

Pricing and Value: While Delta may not always be the cheapest option, their pricing is competitive and offers great value for the quality of service provided. Passengers can expect a comfortable and enjoyable flight experience without breaking the bank.

On-time Performance: Delta takes punctuality seriously and consistently delivers on-time performance. Passengers can rely on Delta to get them to their destination on schedule, minimizing any potential travel disruptions.

In-flight Experience: Delta's in-flight experience is exceptional. From comfortable seating to delicious meals and a wide range of entertainment options, passengers can expect a pleasant and enjoyable journey with Delta.

Baggage Policy: Delta's baggage policy is fair and accommodating. Passengers are allowed to bring a reasonable amount of luggage without incurring excessive fees. Additionally, Delta offers options for checked baggage and carry-on items, ensuring a hassle-free travel experience.

Loyalty Program: Delta's loyalty program, SkyMiles, offers a range of benefits for frequent flyers. From earning miles on flights to enjoying exclusive perks and upgrades, SkyMiles members are rewarded for their loyalty to Delta.

Website and Mobile App: Delta's website and mobile app are user-friendly and intuitive. Passengers can easily book flights, manage their reservations, and access important travel information with just a few clicks or taps.

Safety and Security Measures: Delta prioritizes the safety and security of its passengers. The airline adheres to strict safety protocols and implements measures to ensure a secure travel experience for all passengers.

Destinations and Route Network: Delta's extensive route network covers a wide range of destinations, both domestic and international. Passengers have numerous options when it comes to planning their travel with Delta.

Environmental Initiatives: Delta is committed to environmental sustainability. The airline actively implements initiatives to reduce its carbon footprint and promote eco-friendly practices within the industry.

Accessibility for Passengers with Disabilities: Delta strives to provide a seamless travel experience for passengers with disabilities. The airline offers a range of services and accommodations to ensure that all passengers can travel comfortably and safely.

Partnerships and Alliances: Delta has established partnerships and alliances with various airlines, allowing passengers to enjoy seamless connections and expanded travel options. These partnerships enhance the overall travel experience for Delta passengers.

Corporate Social Responsibility: Delta is committed to corporate social responsibility. The airline actively engages in philanthropic initiatives and community outreach programs, making a positive impact on society.

Complaints and Resolutions Process: Delta has a well-defined complaints and resolutions process. In the rare event that passengers encounter any issues, Delta's dedicated customer service team works diligently to address and resolve complaints in a timely manner.

Travel Insurance Options: Delta offers travel insurance options to provide passengers with peace of mind. These insurance options cover various aspects of travel, including trip cancellation, medical emergencies, and lost baggage.

Additional Services and Amenities: Delta offers a range of additional services and amenities to enhance the travel experience. From priority boarding to access to airport lounges, passengers can enjoy added comfort and convenience with Delta.

Business and First Class Experience: Delta's business and first-class experience is exceptional. Passengers can indulge in luxurious amenities, spacious seating, gourmet dining, and personalized service, ensuring a truly premium travel experience.

Frequent Flyer Benefits: Delta's frequent flyer program, SkyMiles, offers a host of benefits for loyal customers. From earning and redeeming miles to enjoying priority services and exclusive perks, frequent flyers with Delta are well-rewarded.

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Delta Air Lines contacts

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ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about Delta Air Lines. Discuss the issues you have had with Delta Air Lines and work with their customer service team to find a resolution.