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2.0 434 Reviews

Delta Air Lines Complaints Summary

109 Resolved
325 Unresolved
Our verdict: When using services from Delta Air Lines with a poor resolution rate, be vigilant. Understand the common pitfalls other customers have faced. Prepare thoroughly for any interactions with their customer service, and consider alternative solutions if your issues are not addressed satisfactorily.
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Delta Air Lines reviews & complaints 434

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12:18 pm EST

Delta Air Lines worst service ever

Did Delta pick up the worst of NW Airlines when they purchased the company? From gate agents who route bags incorrectly from gates to their delivery service and customer service agents, I have never received service this poor in my 22 years of active travel.

What their website says they offer and reality are very different. I will not patronize this company again. American Airlines has won 100% of my travel business.

Delta staff lied about luggage compartments being filled on a flt. from MSP to Oakland. Took my bag, checked it to SLC. It's 33 hours later, still no bag. They say it's "out for delivery" but have no name or contact info. for the delivery service and offer no explanation for their errors. "Customer service" agents are not empowered to do anything, they might as well hire a robot to take calls.

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6:18 pm EST

Delta Air Lines fraud charges

On January 28th, 2011 (Japan) I tried to book a roundtrip flight from NRT (Tokyo Narita) to SEA (Seattle Tacoma) departing March 22nd and returning April 5th on the Delta.com website to visit my family. The total fee for the booking came out to 89, 350JPY. When I tried to pay for the ticket with my VISA credit card, I got an error message about my credit card. At first I thought that I input the wrong card number, so I re-input the card number and got the same message. After getting the second error message, I immediately called my credit card company (VIEW CARD) to find out my balance and the most recent charges.

They told me that the first charge for 89, 350JPY to Delta Airlines was approved, but the second charge was declined. Soon after the phone call, I checked my e-mail, but got NO flight confirmation message from Delta.

I then called Delta Airlines (+81 [protected]). The staff told me that there was no record of any ticket purchase under my name. I explained the situation to the staff and she asked me twice for my confirmation number. I repeated back to her that I only got error messages from the Delta.com website and then she asked me for my credit card number, which I gave her and put me on hold. While on hold, the call was disconnected. Then I called Delta again and spoke with Viana (another staff) and explained the situation again. Viana also told me that there is no flight reservation under my name and that if there is a hold on my credit card for 89, 350JPY, I need to get the credit card approval code and fax it to Delta at +65 [protected].

I called back my credit card company (VIEW CARD, telephone number +81 [protected]) and spoke with Mr Nakajima and he explained to me that their company policy requires me to contact the merchant and try to resolve the disputed charge and that they cannot release the charged amount from Delta unless they are contacted by Delta Airlines directly to release the charged amount. If I am unable to resolve the disputed charge, I would need to prove that I didn't receive the goods/services and then VIEW CARD will investigate the claim. However, that wouldn't happen until after the departure date of March 22, 2011.

I e-mailed Delta Airlines and Alicia Smith of Delta's Online Customer Support Desk e-mailed me back, telling me to call them INTERNATIONALLY (+[protected]) to discuss the situation because they were unable to contact me. I had no missed calls on my home phone nor my cell phone caller ID, but only an e-mail from Alicia Smith the following morning (January 29th, 2011 - Japan time).

What kind of a company is Delta Airlines, telling their customers to call them internationally, when they'll probably put you on hold for who knows how long? Also, how many other people are checking to see if their credit card was charged, when their online ticket purchase website says that the charge wasn't approved?

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windyrocksindy
, US
Mar 23, 2011 5:52 pm EDT

My experience was similar, but different. Monday 3/21/11 I was trying to make a reservation on delta.com. I got a similar error message after entering all of my credit card info, selecting seats, entering skymiles #s for myself and my husband - probably a 10 minute transaction. When I hit the button to process the payment, I got an error. Then when I went back my reservation was gone. I found the tickets I had wanted for a second time - this time the price had gone up $20 per ticket! I called the customer service to see if due to the error they could correct the price and I was told that they could not - that they have high volume sales and that she was seeing prices that were even higher on her screen (and by the way if you want a person to book your tickets there is a $25 surcharge per ticket). So, disappointed, I disconnected and searched a few other airlines for other tickets to my destination. After finding that Delta.com still had the best price, I went back to my tickets which were now $20 apiece more than before. Repeated the same process.. entering all my information, card numbers, selecting seats.. only to find that my maiden name was still on my skymiles number and it would not process. So, I called customer service back. They could not correct my name immediately (I had to fax my sky miles # and a copy of my government ID) so I was told to leave it blank and call later to get my miles added. While I had the agent on the phone

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3:44 pm EST
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Delta Air Lines fraud charge

On January 28th, 2011 (Japan) I tried to book a roundtrip flight from NRT (Tokyo Narita) to SEA (Seattle Tacoma) departing March 22nd and returning April 5th on the Delta.com website to visit my family. The total fee for the booking came out to ¥89, 350. When I tried to pay for the ticket with my VISA credit card, I got an error message about my credit card. At first I thought that I input the wrong card number, so I re-input the card number and got the same message. After getting the second error message, I immediately called my credit card company (VIEW CARD) to find out my balance and the most recent charges.
They told me that the first charge for ¥89, 350 to Delta Airlines was approved, but the second charge was declined. Soon after the phone call, I checked my e-mail, but got NO flight confirmation message from Delta.
I then called Delta (+81 [protected]) Airlines. The staff told me that there was no record of any ticket purchase under my name. I explained the situation to the staff and she asked me twice for my confirmation number. I repeated back to her that I only got error messages from the Delta.com website and then she put me on hold. While on hold, the call was disconnected. Then I called Delta again and spoke with Viana (another staff) and explained the situation again. Viana also told me that there is no flight reservation under my name and that if there is a hold on my credit card for ¥89, 350, I need to get the credit card approval code and fax it to Delta at +65 [protected].
I called back my credit card company (VIEW CARD, telephone number +81 [protected]) and spoke with Mr Nakajima and he explained to me that they cannot release the charged amount from Delta until they are contacted by Delta Airlines to release the charged amount.
I e-mailed Delta Airlines and they e-mailed me back, telling me to call them internationally to discuss the situation because they couldn't contact me. I had no missed calls on my home phone and cell phone caller ID.
What kind of a company is Delta Airlines, telling their customers to call them internationally, when they'll probably put you on hold? How many other people are being fraudulently charged for airline tickets by Delta, when their online ticket purchase says that the charge wasn't approved?

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12:45 pm EST

Delta Air Lines poor customer service

I wrote the following to Delta complaining about the Extremely Rude Delta Employee who was working at the A12 gate desk in Atlanta on 11 Dec 2010 around 17:00 hours for the flight ATL to BWI- After traveling from Stuttgart Germany to ATL, I needed to catch my connection flight to BWI. The gate information changed last minute during my layover and I had to rush from one end of the Concorde A to the other end.

When I arrived to the new gate, there were several flights information posted regarding to the several different flights. Since it was close to the boarding time, I approached to the desk and to the man who was working for Delta to ask if I was at the right gate. He impatiently and rudely barked at me that I was at the right gate. While I proceeded to put my boarding pass in my bag, he loudly ordered me to sit down.

Finally, he started accepting passengers to board the plane. He was calling on zone one and two and I looked at my boarding pass which I was given in Stuttgart to locate my zone information. It was blank due to a misprint. So, I proceeded to the gate, to board the plane. He stopped me and based on my seat number, he yelled at me and told me that I was zone four in front of all the other passengers like I was too *** to know or read. He also ordered me to go back and wait for my turn.

At this point, the board was announcing for zone three passengers. A black elderly lady who had a zone three pass approached to the gate. He yelled at her and told her it was not her turn yet. Within three seconds a white lady approached to him with a zone three pass, and he let her go through. I waited to be the last person to board the plane. Then I approached to him and asked him if it was OK for me to board the plane now, would he permit me to do so. He angrily tore my boarding pass and threw it at me instead of handing it to me as a whole.

I am a 48 year old woman who works as a Senior Systems Engineer with a Master's Degree. I have travelled around the world (26 countries, 100's of cities) with all kinds of different airlines and I have never been treated so poorly in my entire life. Where does Delta find these ### as employees? This was my second Delta experience after the crash landing experience I had about 15 years ago. It took me 15 years to get the courage to book a flight with Delta again.

I resent the fact that Delta employees find the courage to ridicule respectable passengers, ridicule me three times within the 20 minutes I was in contact. In addition, the flight was about 15% full. There were about 15 passengers left to board the plane. He absolutely had no reason to mistreat some of the passengers as he did. Unfortunately, I was not able to read this man's name plate which was deliberately tarnished. The flight attendants did not know his name either.

I asked Delta to figure out who this white man in his late 20's or perhaps early 30's with short hair based on the information I provided to them. I wanted his name and I wanted to know what kind of disciplinary action Delta will be taking. Neither Delta nor any other airlines does not need an employee like this person who lacks the professionalism required for their customer service and rudely barking orders at their passengers who pay for their salaries.

And this was not all. In my flight from Stuttgart to Atlanta, one of the passengers opened up the overhead compartment and dropped a 20 pound bag on my head and shoulder. When I told the flight attendants, one showed up with a thorn scrap paper to write down the notes about the incident. The guy denied the whole thing and they let it be. I suffered the symptoms of a minor concussion the following 48 hours. My neck and shoulder still hurts after a whole month. I could not believe how unprofessional the Delta flight attendants were!

It has been three weeks since I wrote to Delta and surprise surprise no response! I guess I should not expect any acknowledgement from Delta after reading all the other numerous complaints at this web site! I will never fly Delta again even if it was the only airline left on the planet

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randy gossage
,
May 25, 2007 12:00 am EDT

Wednesday May 16th Delta Flight 1766 was the flight from hell. It was a rainy afternoon and all seemed well. ! 80 passengers boarding plan as planned. Taxiing took about 30mins due to weather and other airline traffic. Finally our plane approached the runway for take off. As the engines roared just before take off, the dam brakes locked. Yep. It was horrific. People panicking, screaming out of control. The plan appeared to fish tail to the right a bit, possibly due to wet conditions. I thought this was the end. Immediately the plane corrected. The pilot informed us that the planes computer detected problem with left engine so sensor applied auto brakes in which pilot quickly disengaged and brought plane to rest manfully. Well after another 40mins of taxiing plane back to maintance and waiting we de-boarded and all 180 passengers bumped another flight that was going from Atlanta to Alaska. Needless to say they were not happy. Much confusion and little direction another 30mins or so we boarded. As we set and waited we applauded our pilots as they boarded. Damn 20 mins later they left the plane. Another 15-20mins went but and the stewardess informed us according to FAA regulations, those pilots exceeded their hours for the day. WTF! Well we remained seated, 15 mins later we were informed that flight attendant message new pilots to take flight. Well 30mins later, after I demanded update, stewardess informed us that those pilots received message to late and responded to another flight. So a third set of pilots were contacted. This id damn ridiculous. At this time $7 dollar vouchers (no airport meal under $10) were given to extremely pissed of passengers and we were deboarded waiting for pilots. 40 mins later a new set of pilots arrived not pleased at all about flying to west coast. You know they should keep their comments to themselves. Many of us overheard their dis-pleasure. Well we soon boarded and set another 30 mins or so and finally pilots arrived. Another 20 mins gone by as we staged to depart. Damn not done yet. I set in aisle 24, above the wing and low and behold I heard a knocking noise. I asked the lady next to me to confirm. Indeed a noise that wasn't right. Wasn't sure what to do. I did flag stewardess as and she set in empty seat next to me as plane left ground. I told her listen and about every 20-30 mins this knocking sound would happen. She heard and was unsure, calling it a rudder noise. WTF! She tried to comfort us by telling us if serious the problem would flag the pilots and plane would land. Lord helps us I never prayed so hard in my life. $ And 1/2 hours later we landed in Ontario, Cal. Never in my life had have such a terrible flying experience. The maintenance, customer service, pilots, everything was against us. I work for Boeing in Anaheim and to travel occasionally. I have yet to register complaint to my travel management and thought I’d give you guys a chance to respond. Anticipation...

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Cindy9572
Port Saint Lucie, US
Jun 29, 2010 9:13 am EDT

On Father's Day weekend, I wanted fly home to SC from West Palm Beach, Fl. I wanted to surprise my father. I went on Priceline.com and purchased a roundtrip ticket on 06/15/2010. My father has many health issues. So my time with him is precious. I purchased the ticket, called Delta and got checked in to leave out on Thursday and to return on Monday, the 21st. Well on Father's Day evening, I pulled up the Delta website to go ahead an check in to depart at 11:29AM on Monday. Well the website states that it is possible to change your flight time. So, I sent them an email to see if I could possibly get a later flight so that I could spend a little more time with my dad. Then decided as well to go ahead and call them that night. The rep told me to call back 3 hours before my departure time and that there was a flight at 4 something. So, I called back Monday morning, Rep said no flight at 4 only 3:25. I sd ok, then he said you have to call back in 3hours. I advised but my original flight leaves at 11:29. He said its ok, you will be confirming a later flight. So, call back at 12:30..another rep says that they do have a flight leaving at 4:25. I sd ok so let me change to that one. She sd you have to call back in 3hours. So I call back again. She told me that I have to go in person to confirm the 4:25 flight. So, I go to Charlotte Douglas Airport in Charlotte, NC. This lady begins to tell me that I could not have changed my flight in the 1st place because I purchased the ticket through a 3rd party website. I advised none of the other reps had told me that. She the advised me that I would have to purchase another ticket the next day. I was to be at work at 8AM Tuesday. No matter how many reps that I told her that I spoke to, she did not care. So, now I'm wondering how can this have happened to me. My father even explained to her about all the phone calls that i had made to Delta. So, I go home and pull out the laptop, and there is an email from Delta Support in response to my email that I sent on Sunday evening. It states as well that I can change the flight time. So, I call customer support and ask to speak with a manager. I am advised that I have to talk to him first and explain the problem. I advise him that I have spoke to too many reps, and I need to speak to a manager. He never transfers me to manager so I go ahead and speak with him. He has the personality of wet dishcloth and has the nerve to chuckle while telling me that I could have never changed the flight time anyway. I finally got a supervisor on the phone and she states as her opener.."what seems to be the problem"..I was shocked and then she goes on to tell me that she will change the flight time for 11:29AM Tuesday for a fee of $50. Needless to say, I made it back to West Palm Beach, FL, but I will never fly Delta again. I don't care if I have to hitchhike where I'm going. This was about as bad as having 4 wisdom teeth cut out with minimal deadening meds. I am very displeased with this Airline. Never Again though. I will tell anyon and everyone about my experience with them

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gringo629
Annapolis, US
Feb 17, 2011 12:03 am EST

I issued a complaint to Delta regarding my skymiles account. After their response was not to my satisfaction they wrote back, "While we understand your disappointment with this decision, please
respect this note as our final correspondence on the matter." It was only the second correspondance and there was little effort to resolve my issue. It would have cost them nothing to appease me. I travel every week on Delta and this is how they treat their frequent fliers? What a disappointment.

Since when is it respectful to tell a customer we don't want to hear from you anymore (and only after 2 e-mails)?

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Charlie
, US
Mar 02, 2011 8:05 pm EST

Delta Atlanta to Albany NY 6/13 flight delayed 3 1/2 hrs (8:30 PM til midnight). Information board confusing. No mention of delay on board. Revised departure time listed under Status column looked like arrival time. Idle worker refused to explain status time & Sent me to overloaded worker at a busy counter. Overloaded worker didn't check & gave me incorrect departure time.

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PriscillaJ
Tor, CA
Jan 27, 2011 3:27 am EST
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Yes, I find there's way too many flight attendants who need to quit and change careers. They get too jaded. I understand how the job can get to you, but if you're losing it on passengers it's time to go! That's what I did. When I was wasn't enjoying it, I quit. You have to love people and love your job in order to get through it.

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PriscillaJ
Tor, CA
Jan 26, 2011 9:53 pm EST
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I had the same treatment with Delta. I had my flight attendant try to get me to react by provoking me throughout the flight. She was sarcastic and making a game out of it. I couldn't turn my head to look at her the entire flight, as I thought she was trying to set me up. I was upset the entire flight and afraid to get in trouble. She told me to turn my cell phone off when I didn't even have a cell phone. I told her I don't have a cell phone and she started getting really nasty. I myself am I flight attendant with the United Arab Emirates. If at any time I harassed a passenger... I would have been fired. Delta is tacky and the service on board is a joke. Thank you posting your complaint.

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6:05 pm EST
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Delta Air Lines took my money, never gave me tickets

Well last August we booked a flight over the phone from Indy to LA. The flight was in September (so we booked a month in advance). When we called back a day before my flight to check on the tickets, they said my tickets were gone because we didn't call back 24 hours AFTER booking the flight to confirm the tickets. Mind you, we've never booked plane tickets before so when we called to book them we listened carefully on everything we were supposed to do. I can promise you they NEVER mentioned having to call back 24 hours AFTER booking the flight to confirm the tickets. They said you can call back in 24 hours if you want to CANCEL. That's it. So we tried getting a refund because this trip was kinda important to me, I NEEDED to be somewhere on time, So we thought we would just get our money back and purchase the tickets again. We were wrong. They told us there was nothing they can do about it and that it's pretty much our fault. We kept calling for hours trying to speak with one of the higher ups but still no luck they ALL said there was nothing they can do about it. So not only did I miss the event I had spent all year planning, all the money I had saved was pretty much stolen from me (750$). Now I'm not sure if you actually are supposed to call back 24 hours after booking a flight, maybe they were being honest. But all I know is they never TOLD us this. In my opinion, I got scammed and you can be damn sure I'll never book through delta again.

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naw130
, US
Jan 09, 2012 10:27 pm EST

I was purchasing a ticket for a friend. Somehow I got booked as the passenger even though their information was sent to TSA. Had to pay an extra $150 to get her the same seat when I wasn't the one traveling. Customer service also said it was my fault because i did not properly read my email or review their ticketing rules. Seems the company has no regard for their passengers feelings they will just do anything that gets them extra money. I promised I would right them periodically to inform them how much money they have lost from me. I encourage you to do the same.

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Delta Air Lines cancelled flight

Delta Airlines cancelled our flight home at 2am on Christmas. As we were asleep at the time, we were unable to make alternative arrangements. The weather was clear at 2 am and snow was not expected until 10 am at the earliest
It took over an hour to actually reach a customer service representative. We were told there were no flights and that they couldn't transfer the ticket to another airline but they could refund the ticket. We were transferred to the "refund department" who stated they could move our ticket. At this point we were considering driving home but suddenly we couldn't get a full refund.
We were then told that we could get a different flight out of a different airport. After I asked them to confirm the seats, that flight was unavailable. The best they could do was another delta flight 23hrs later. At no time did they offer any compensation for the fact that we were going to loose two days wages and the cost of the person watching our house.
Weather is uncontrollable, but to cancel flights hours before the weather even started at a time when no one can make alternate arrangements is reprehensible.

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6:48 pm EST
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Delta Air Lines use of my credit card without my permission

On December 11th I purchased 2 tickets (one reservation) via Orbitz for a flight on December 12th. When I realized I couldn't make the flight, I cancelled my reservation (both tickets) right away. Because I wanted to verify my cancelation I called orbitz who again verified that the reservation had been cancelled. I was refunded the entire amount of the tickets within 2 days($388.80).
On December 15th I recieved a charge on my bank statement from Delta Airlines for one ticket ($194.40) Delta had used my credit card information to charge me after I had been refunded for the tickets that I had cancelled within 24 hours of purchasing.
I have spoken to Delta who says they are investigating the problem, and will not refund my money until after the investigation; they say the investigation will take aproximately one month. Until then, the person whos name is on the ticket that Delta purchased with my credit card information, can use that ticket to fly, at wich point I will not receive my refund.
I currently have in my possession the cancelation confirmation (from Orbitz) and my bank statement showing the amout Delta has unrightfully deducted from my account. The ticket numbers, flight information, and the names of the Delta and Orbits employees I have spoken to; 4 different people on seperate dates who could not solve my problem or give me any answers.

-Alanna D. N.

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Update by Alanna N.
Dec 28, 2010 7:11 pm EST

Delta Refunded my money today; problem solved.

Update by Alanna N.
Dec 25, 2010 7:37 am EST

Thanks for the advise.. this has been a huge source of extreme fruestration with me.

Update by Alanna N.
Dec 25, 2010 3:29 am EST

That ticket also had the same Ticket number and name as the original wich is how I know it was not someone who stole my credit card information. It had to be Delta.

Update by Alanna N.
Dec 25, 2010 3:26 am EST

My reservations were through Orbitz, both tickets were cancelled through Orbits for my Delta flights. Those tickets were purchased for me and a friend. The ticket that I was later charged for by Delta, wich I did not aprove was in the friends name.
The problem is indeed with Delta because both Delta flights were cancelled and confirmed (through Orbitz); Then, two days after the flight (that I never took) I recieved a charge on my credit card from Delta, not Orbitz, for exactly half the amount of the reservation (one flight).

I've spoken with Orbitz and Delta who are saying that "somehow the reservation was divided" Orbitz says they donot have permission to do that, and Delta is saying they will investigate. Either way, this is a problem with the companies, not me. My reservations were cancelled in a timely maner and accordind to their own pollicies which clearly state that a reservation cancelled within 24 hours of booking will be entirely refunded. I recieved verifacation of that. I spoke to a customer service rep. immediately after cancelling my reservation online who confirmed my cancellation and I recieved an email cancelation notification which clearly states that I will be receiving $388.80 which I did.

If Delta didn't allow cancellations, they would have charged me for both tickets then no? (both tickets, one reservation, on the same flight with the same airline on the same date) And then why wouldn't they have just responded with a "we do not accept cancellations, that is why your account has been charged; you may use your ticket in the future" in at least in one of my phone calls to them?

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Delta Air Lines flight errors, lost baggage

I recently purchaced a ticket online on 12-15-2010. When I checked in luggage and boarding pass the night before online like requested, I did not realize the ticket I received was for the incorrect time until I was at my gate. I was given a seat on my correct flight(delta 1088) and was assured by three delta assistants that my baggage was going to be at the airport that my flight was changed to. When I got to baggage claim my luggage was not there. Customer service said they had make a mistake and that my luggage was never put on my new flight. I was also told they would call when my luggage was found. It is now a day later and I have heard from no one. Not only is it very inconvenient not to have any of my clothes, but I also have several very important medications that I am not able to take. It has done nothing but cost me more money(for emergency refills on my RX) and I feel I need some type of compensation for this. I am requesting the $50.00 that I had to pay to change my flight and no charge on baggage fee on my return flight. I am very dissapointed with Delta's customer's service and lack of concern for a customer who has been flying with Delta for over twenty years. My nephew flew TranAir and came to Minnesota from Georgia without any complications. If I recieve no compensation I will be leaving Delta and recommending others to do the same on my Facebook profile!

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Delta Air Lines poor customer service and lost baggage

I flew first-class from JFK to Tegel on December 20. When I arrived at Tegel, my luggage was not at the airport. I waited 2.5 hours to speak with a representative from GlobeGround--the company to which Delta has outsourced baggage handling at Tegel. GlobeGround said they had no trace of my luggage and that it might take a week to recover it.

When I arrived at my hotel, I looked on Delta's lost-baggage web site under the file number provided at the airport by GlobeGround. According to the website, there was no trace of my luggage. I attempted to reach Delta's lost-baggage number. I was on hold for 30 minutes before giving up the first time. When I called back an hour later, I could not get through because of a constant busy signal. After trying for 30 minutes, I got in touch with one person who told me there was no trace of the baggage and that I should call back later. A few hours later, I called back. Again, I had difficulty getting past the busy signal. Once I did, I had to wait 40 minutes to speak to someone. According to that person, my bag had been "released" but the representative could not explain what that meant and suggested that I call again later. I called hours later. I had to call over 15 times before getting past the busy signal. Again, I had to wait almost 40 minutes to speak with someone. This time, I was told that the bags had been taken to Tegel at 2 PM on December 21 and that I should contact Globeground about this matter.

I contacted Globeground via email, but they didn't have a record of the bags being release. So I again called Delta (again, had to call more than 15 times to get a non-busy line and then had to wait 40 minutes to speak with someone). That person indicated that the bags had been delivered to Tegel and that the matter was closed from Delta's perspective. I was informed that I had to deal with Globeground from now on. I returned to Tegel airport (a 40-minute trip from my hotel) and waited 2.5 hours to speak with a representative from GlobeGround. They informed me that Delta had not informed them of any bags arriving in Tegel. They told me to go the baggage claim area. I did so, and waited 40 minutes to speak with someone. That person checked the baggage area (I was not permitted to look in the room for security reasons), and informed me that he could not locate my bags. He suggested that I contact Delta. When I told him that Delta had closed the matter, he shrugged his shoulders.

Unfortunately, certain prescription medication was located in my luggage. While I had enough in my carry-on to last me a few days, I did not anticipate being told that my luggage was likely completely lost for my entire two-week trip. As a result, I will need to cut my trip short after having spent most of the trip in the airport or on the phone with Delta. There is still no trace of my luggage, and Delta has ruined this vacation.

I have been a skymiles member for several years and have chosen Delta over other airlines. Never again. After this trip is over, I will be removing myself from the Skymiles program, de-activiating my American Express skymiles card, and will make my experience well-known to my friends and professional colleagues. I understand that I'm just one customer and that my business going elsewhere doesn't make a meaningful difference to Delta's bottom line. If I convince my friends and colleagues to stay from Delta, that impact won't be significant either. But maybe the disgraceful way that I've been treated will mean something to someone who takes pride in his or her work. Regardless, I'm taking my business to other airlines that take customer service seriously and that realize that when someone spends a significant sum of money on a ticket, the airline has a responsibility to ensure that the traveler and his luggage arrive safely at the destination.

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Delta Air Lines delta airlines complaints - selling companion/buddy passes

An employee named Samuel Long is fraudulently selling boddy passes for International Travel knowingly to him that international body passes are banned. Sam Long gets part of the monies sent to him via western union and never issues the passes. He never refunds the monies and he gets very rude. THIS IS BAD, FRAUDULENT AND A BIG SCAM. HE NEEDS TO BE FIRED. Delta needs to monitor such employees and not get bad PR.

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Nancy Njie
Raleigh, US
Aug 23, 2012 5:05 pm EDT

He is a complete low life, useless, aimless SOB. He scams people promising companion passes that he does not have, when it is time to deliver he gets very rude. He will rot on earth before rotting in hell. DO NOT GIVE HIM YOUR MONEY. HE IS A LOW LIFE, A PROFESSIONAL SCAMMER.

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Delta Air Lines refund

I have request my full refund several time I spoke to Ms Susan Tolbert and Rebecca and several others in your Corporate office...they have been promising me my refund since 2009. I have fax them the copies of my ticket several times also, in January, July and October od this year 2010. The Dept. of Justice have contact your company and was told the same thing that I would get my full refund...However to this day this have not been done...they sent me a voucher of $250.00 to use. I would appreciate it, if your company would please sent to me my full amount of my tickets. The ticket was for a round trip I paid $1, 238.48. I know that the money will not break Delta and if not I will be getting help some other way.
Regards,

Rosalind

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Delta Air Lines main cabin electrical problems

Delta Flight from Atlanta to Dublin 176 Oct 4, 2010 and return flight 177 OCT 21, 2010 tail #N1200 a B767-300ER
Flight 177 Dublin to Atlanta on Oct 21, 4 hours left in the flight the flight attendants announce that there is a ringing alarm from a bad call light button in their area and they choose to turn off basically all electronics in the main cabin (movies, audio, overhead light, call buttons) so they wouldn’t have to listen to the call button noise, this was for their convince not the passengers. The main cabin had no lights, movies or call buttons working for the remainder of the flight. We were told to open the shade on the windows so we could have light in the main cabin. Good thing this was a daylight flight. Was anyone at risk? Yes, we all were because in case of an emergency for any reason, there were no call lights.
When the video monitors were on, monitor at seat 31 A/B side was so dark you could hardly see the picture. Monitor at 17 A/B had wide vertical bands in the picture and monitor 26 G/F was also very dark.
We flew the very same plane on Oct 4, 2010 flight 176 and had similar problems with the electrical system, movies would be interrupted, overhead lights would quit working. Fortunately they didn’t decide to turn off the whole electrical system in the main cabin; they just kept trying to reset it, thus the many interruptions.
I noticed the very same monitor conditions on both flights, so I am sure it was the very same plane in both directions.
It is my guess that plane #N1200 is still flying the same route with the same problems that have not been repaired, permanently fixed or monitors replaced.

Fight 177, the head flight attendant in the tail section, tall dark short hair, imitation pearl necklace, all black pants outfit, forgot to leave her personal life attitude at the gate. She never smiled, even when smiled at, during the entire flight. She was civil but cold with her demeanor. Not a happy camper and her body language showed it. Gentleman attendant was nice, helpful, but could smile more as well. Middle aged attendant, shoulder length silver hair, medium height was very helpful and smiled like she enjoyed her job and serving everyone.
Flight 176, the flight attendants were very nice, helpful, cheerful and made the flight pleasant even with the electrical interruptions.
The food on both flights was good. The complimentary wine was terrible; maybe that is why it was complimentary.

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Delta Air Lines tranded, lost baggage

I posted this comment to Delta's customer service email on 10.27.10: On October 17th my flight to White Plains was delayed several times and then I received an automatic notification and phone that the flight was canceled. I held, at that time, a first class seat. I called an agent from the agent phones by the gate, she rebooked me on another flight that evening to Newark so I could get near my final destination that day. After rebooking me, she told me that my flight was NOT canceled and that I had to go to the gate to get back on the flight. At the gate I was told by the agent that she could not get me back on the flight and could only put me on standby TO THE FLIGHT I HAD A FIRST CLASS TICKET ON. After several hours, several delays later, another agent was able to get me a confirmed seat on the flight. By then, it was 7:30 pm (a 3 1/2 hour delay later) and then Delta canceled the flight. At that point, I could not get on any other flights that would even get me into the northeast that evening and had to get rebooked on the first flight to Newark the next morning. I had to spend the night in an Atlanta hotel and Delta would not give me my bag so I had no clothes or toiletries. I got to the airport at 5:30 am Monday morning, in the same clothes, 2 hours before my rescheduled flight to ensure that there was ample time to pull my bag and get it on my flight. Upon landing in Newark at 9:30 am, my bag was not there and I was told my luggage would be there by 11 am. I was driving 2 1/2 hours north of Newark Airport and was assured they could get me my bag at my hotel by early that evening. My bag was not at the hotel at 6pm, 10pm, midnight, 2:30 am and after multiple pleading, urgent, tear and anger filled calls with Delta baggage, my bag arrived at 4:30 am on 10.19.10. I had worn the same clothes since 10 am Sunday morning 10.17.10. When asked by Delta why I had not bought additional clothes, it was because everytime I called Delta, they would tell me that "my baggage would be there momentarily". Every Delta Agent and Customer Service Representative I dealt with during this series of harrassing events, except for the Medallion Customer Service Line, was rude, short, unhelpful, indignant an some were outright ugly. I had one of them hang up on me. After all my inconveniences, aggervation, and mistreatment by your staff, on top of missing a half of day of my very important business meetings and sleeping in the same clothes for two nights, the only consolation given by Delta was a $100 voucher for my troubles. It would take much, much more than that to compensate me for the anguish I experienced at your hands. I have been a very loyal Delta business traveler and have always looked favorly upon Delta and my experiences with your airline. However, after this extremely negative and distressing experience I am no longer going to travel your airline, will switch my Delta American Express to another carrier and have no desire to have any future dealings with Delta. I'm not surprised that I saw a recent survey that ranked Delta #1 in customer complaints. You are definately not the airline you used to be. I received the following reply back from Delta on 10.17.10: Dear Ms. Schmidt, RE: Case Number 1800387 Thank you for your email describing your unpleasant flight experience while traveling with us recently. On behalf of every one at Delta Air Lines, I sincerely apologize for the inconvenience caused due to the cancellation of our flight, baggage delay and poor customer service. We realize that our passengers expect their flights to operate as scheduled, and your dissatisfaction with Delta is undoubtedly understandable. I comprehend the frustration you experienced when our Delta Flight 5481 operated by Atlantic Southeast out of Atlanta was cancelled due to the mechanical reason and realize your travel plans were disrupted. Further, I distinguish that interruption of this flight caused to stay overnight, resulting in missing your important business meeting. Feedback like you have provided will help us to improve our overall customer experience. Furthermore, I understand the inconvenience you were caused with your baggage. It is disheartening to learn that you had to stay two days with the same cloths. Like you, we certainly wish that instances of mishandled bags never occurred. Further, I understand, there is no excuse for rude or uncaring service. We know that we have an opportunity to make a good impression each time we serve a customer. We regret that your experience were not up to our high standards when at different time you contacted our baggage service center and our agents were totally rude, unprofessional and unfriendly with difference of reply. Please know, it is our policy to take special care to provide the services requested by our customers, and I was embarrassed to read your report of how you were treated by our agents. I certainly realize your discomfort when you did not receive the service you expected and should have received, as we expect our team members to be helpful and professional at all times. Please know I will be sharing your comments with our appropriate Customer Service leadership team for internal follow up. While we cannot alleviate the circumstance you detailed, we would like to extend a tangible gesture of apology for the hassle caused due to the irregularity of our flight lack of customer service and baggage delay, we would like to extend a tangible gesture of apology for the hassle caused due to the, I have added 20, 000 bonus miles to your SkyMiles account. Please allow three business days for the miles to appear. Ms. Schmidt, we want to recognize you as a valued Silver Medallion member and again appreciate your taking the time to document your concerns. Your patronage is very important to us and we trust that your future travel experiences will be entirely positive and without incident. Sincerely, Selastin P. Xavier Coordinator, Customer Care Delta Air Lines/KLM Royal Dutch Airlines _____________________________________ I want to point out Delta did post 20, 000 skymiles to my account, but the minimum skymiles necessary to get a free flight is 25, 000 miles. I still do not feel compensated for my grievences and do not plan on traveling with Delta again.
Damage Resulting
I missed a half day of business meetings with a very important client, when I did get to my meetings on Monday 10.18.10 I was wearing jeans and a knit top that I had worn to travel in on Sunday. I had to stay up almost all night on 10.18.10 pleading to get my bags delivered to my hotel as I laid in the same clothes I had been wearing for for almost 48 hours. I was raged and an emotionally disturbed. As a normally even-tempered, composed and nice business professional who always asks nicely first, I have never cried and screamed at a customer service representative in my life. Overall, it was the worst business traveling experience I have ever had, and I am a frequent business traveler.

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12:14 pm EDT

Delta Air Lines bad service

Delta Airlines will not honor me my $1300 credit because they say it has already expired. I was not aware of the expiration of my credit nor did I receive any information regarding the stipulations of credit for a canceled flight.

I purchased a ticket last August for the end of October 2009, I canceled the flight due to medical issues. They wouldn't refund my money and said I have credit for one year. I was under the impression that credit started from when the flight was suppose to fly out, which again was in October 2009.

Now ready to travel again, I call up Delta to check in on this credit. They tell me it was already canceled! They said the year credit actually started when the ticket was purchased, which was August 17, 2009. So, when I called them it had been 1 week expired. I tried explaining my situation and they wouldn't even budge. Also come to find out that I would have had to have flown within that year. I was also under the impression that if I had purchased a ticket within that time frame I could fly when ever. So, they tell me no and there is nothing else they can do. The credit expired!

I say bogus! Credit is credit and I should be able to use that credit when ever I want! It's not like I'm inquiring about it years later, honestly it was a week and I thought I still had two months.

Thanks for nothing Delta Airlines! You Suck!

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TedI67
, US
Dec 30, 2009 4:51 pm EST

A family of 5 from Australia had arrived at LAX via Delta, and was then told that they did not have onward tickets from Delta, despite the fact that they were holding first class full fare boarding cards. And that when this family insisted that they did have tickets, the Delta gate agent called LAX PD and accused the travelers of being aggressive and dangers to air security.

Since I have had a very similar situation occur to me where Delta insisted I did not have tickets that I very clearly did have, and then threatened to call the police rather than clear the matter up, I wonder if this is a frequent call for your department?

It was clear to me that the Delta agent was expecting the travelers (who were behaving very well, calm, and polite) to be intimidated by the police and thus shut up and go away. The body language of the Delta agent was hostile to officers and passengers, and I was sure that the agent was in the wrong and knew it.

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Upanddown
, US
Aug 23, 2010 2:36 pm EDT

I am a "Platinum Medallion" member at Delta. I purchased some SkyMiles by mistake and Delta now says there is no way possible for me to cancel the transaction under any circumstances whatsoever.

Trying to resolve the issue with Customer "Service" was a complete waste of time. According to a post by one of their customer service reps on the Delta blog about reversing initial decisions made by their reps, "Unless we made a mistake on the initial review of your complaint the decision in most cases stands." (http://blog.delta.com/2008/05/19/ten-tips-for-resolving-a-travel-complaint/)

Perfect description of how to stick to your principles, never give in...and lose customers.

So, I'll start traveling on other carriers now. Funny that they would give up $50k-$60k/year for my lousy $300 bucks but hey, if they want to lose $200 for every $1 of mine that they keep, I can see why they filed for bankruptcy.

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djc_819
Ottawa, CA
Sep 21, 2010 9:18 am EDT

How is this bad services? You screwed up and assumed wrong on your credit expiry date. Everyone knows airline travel credits expire within a year of its purchase date (duh, you bought it on August 17, it will EXPIRE on August 17)

Not their fault your too irresponsible to ask the right questions and get your information straightened out. Airlines have strict policies, for very good reasons too. It's not bad service that Delta stuck to theirs.

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12:11 pm EDT

Delta Air Lines disgusting service

I have been posting this on several different sites and trying my best to get the word out for people to choose an alternate airline...

Incident = Upon making plans to fly to North Carolina in October, I made my initial reservation for only me through Priceline.com with no problems. A couple days later, we decided to add a ticket for our youngest to travel with me. Upon finding out that I could not purchase her ticket through Priceline, I called Delta, and was told I could purchase it through their website.

I proceeded to attempt to make her reservation. Delta's website would not accept my Visa check card number. I was given a message stating that this card number could not be accepted, and to try another card. I do not have any other cards, so I called Delta. I was advised to try a different browser, as the one I was using may not support their website. I tried that, and got the same result, so I called back. This time, I spoke with Heather, who thought it was odd, so she offered to try entering the information for me. She did that, and also received the same message. She informed that I could use a friend's credit card, and she would waive the normal $20 fee for making a reservation by phone...which by the way, I feel is a little ridiculous. I agreed, and called a friend. I called back about 30 minutes later to confirm the reservation for my daughter, and spoke to a different representative who was unable to transfer me to Heather. I went through the process with her once ag

ain, and when she gave me my total, it was $20 higher than I was previously quoted. She explained the $20 fee, and I explained that the fee was to be waived due the problems with the website not accepting my Visa number. She refused to waive the fee, so I asked for a supervisor. I was then connected to Junaid. Again...I explain the whole story, and again was refused, and was told by Junaid that if I didn't want to pay the $20, I would have to go back online and make the reservation myself with the friend's cc number. although frustrated, I proceeded to do so. Of course, Heather had kindly offered to hold that reservation for me, so when I tried to book seats next to mine for my daughter, they were taken on the reservation being held. So, I had to call back again, and ask for the seats to be released. When that was done, I continued on to purchasing her ticket. After entering the credit card information, I was directed to a screen to verify the credit card, which asks for t

he last 4 numbers of the SSN of the card holder. Obviously, I'm not going to ask anyone to give me that information, as I don't find it acceptable or appropriate. So, I call that friend, and she has to make the reservation for me, which she agrees to do.

Finally...5 hours after starting this process, I had confirmation of a ticket purchased for my daughter.

The following, I was balancing out my checking account, and discovered that Delta Airlines was holding almost $900 against my checking account...4 separate transactions from each time the attempt was made to purchase a ticket.

I immediately called Delta Airlines and got the number for their corporate office. I called that number, and after remaining on hold for over 15 minutes, I explained my situation to them. I was told they would not release any funds until I retrieved all the necessary information from my bank. I called the bank and got that information, and called Delta back yet again. It was explained to me by Delta, that the necessary fax would be sent in 2-3 business days for the funds to be released. I explained that this was not an option, as this was not due to my error, it was an error with their website, and I would have several checks trying to clear my account...for rent and for bills...that would be bouncing before that time. After an hour on the phone, I was told the fax would be sent to my bank.

The bank had not received that fax by the end of that business day. So, on the phone to Delta yet again... and I'm told the fax was not sent, but was put in queue to be sent within a couple days. Again, I stress the importance of clearing this matter up immediately, and I'm basically told "too bad so sad". Meanwhile, my rent check bounces.

I try several more times to contact customer care at Delta Airlines, and get a recording stating that they are experiencing a high call volume, and are not taking calls.

I've sent more than one email to them explaining my problem, and have stated the only way to satisfy me, as a consumer, at this point, is for me and my daughter to fly for free in October. I have gotten no response.

I will continue to try contacting them. In the meantime, I am telling everyone that I possibly can to never fly Delta Airlines. And I, myself, will certainly not have them on my top list of airlines to use ever again. Their complete lack of customer service is beyond disappointing.

I will continue to spread the word wherever I can to not fly Delta.

And I will also plan on shipping my belongings to where I will be staying as 1) I don't trust Delta to get my luggage to my destination and 2) I've discover that their charge per bag is $60...outrageous!

Also...on another sidenote...my bank tells me this is a frequent problem they have Delta Airlines, but have not had this problem with other airlines. That tells me that Delta Airlines has a faulty system that they choose not to change.

Nice way to lose customers...

Damage Resulting = I have to try to explain to my landlord, and anyone else whose checks have bounced from my account, what happened, and how it is not my fault. Neither Delta Airlines nor my bank will agree to composing and official letter from their companies on their company letterhead to prove this was not my doing...

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Delta Air Lines lost baggage

One of our two checked bags of a flight from BZN to BTR on Tuesday September 14, 2010 did not arrive at our final destination. It is now Friday the 17th and I have received no word about the bag. It was scanned at BZN, but has not been heard of since. There were two RJs arriving at BTR at the same time with fewer than 100 total passengers combined. There were only two baggage handlers to unload and load both planes. It took over 30 minutes for the bags to arrive at baggage claim. One of our bags was not among them. After waiting to file a lost baggage claim we took a taxi home in rush hour traffic for a $50.00 taxi fare that usually is under $30.00. I check frequently on the Delta website for the bag with the same "Sorry" message. I even called and was on hold for 18 minutes and the person answering said that she would email MSP to see if they could locate the bag. I asked her to call, but she said that they do not answer the phone. If I have no news about the bag on the 19th I will file a claim for over $750.00 and it will take 6 to 8 weeks to be processed. As a Medallion level flyer I think I deserve better service than that.

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Delta Air Lines unaccompanied minor fee

Delta charges an "Unaccompanied Minor Fee" of $100 when traveling and under the age of 18. Other airlines do not do this. They claim they incur additional liability and provide special services to the minors. They don't provide any special service at all. The worst of it is they charge you this fee when you arrive at the airport. They don't tell you upfront and transparently when you actually purchase the ticket. Another hidden fee scam.

Finally, if you don't put down the correct person who is picking them up at the end of the destination they will hold them in the airport. The mother of the two girls traveling came to pick them up and Delta would not release them to her. All they could respond with is, "its our policy." They offered no solutions.

BTW, the girls traveling were 17 and 14 and travel often. It wasn't as if they were 5 and vulnerable. I understand if you asked for the service or if they told you when you purchased the ticket, but to claim it is for additional liability reasons when other airlines don't have the fee is ridiculous.

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mountsulodge
, US
Dec 13, 2010 2:50 pm EST

Delta is awful! For 2 months I tried to get seats together for me and my 6 year old daughter and they still put her away from me on a 5 hour flight! I tried to get seated with her at every airport on the way to my destination and on the way home for this one flight we were separated and KNOW ONE would help us! Delta has now lost all our business. Small children sitting on a plane next to strangers without a parent is absolutely unacceptable!

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1:17 pm EDT

Delta Air Lines customer rip off

I purchased two airline tickets for my son and I we were at the airport 45 minutes before departure we had carry on bags. I confirmed my flight and printed out the flight information and walk to security and showed him papers I printed, I was told by security you need to print your ticket, I said, "isn't this the ticket" he said, "no, you have time to print your ticket".

I proceeded to the ticket machine where half the machines were broken, Delta was the only airline that had a crowd of people the other airlines were 3-4 people at most, I reached the machine 28 minutes before the flight and it denied me the tickets I walked to the delta counter where there were a crowd of angry customers that had the same problem as I, there was no way we would have missed the flight if the ticket was issued 28 minutes before take off.

My son needed to be on that flight because he was attending his first day of college, so I had to purchase another ticket for him to take another airline to get him to his destination at cost me $497.00 to get him on another flight.

I had to pay Delta $150.00 for a change fee and return to the airport the next day for the next available flight I felt that I should not have to pay the change fee because of their misinformation and horrible customer service skills, parents of other students were on the same flight they arrived 30 minutes before the flight and waited 20 minutes in the waiting area of Delta before departure it took them 7 minutes to go through security, the parents said, "the flight was over booked, Delta was offering people to sell there seats for $400.00 for future flights. I was out raged by what I was told by other parents. I do not feel that I should have been charge a change fee and had to pay for my son to take another flight. I would like a refund for the ALL the money I spent with Delta my sons ticket and the change fee.

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Savvy719
, US
Oct 18, 2010 9:30 am EDT

^then why are most flights still boarding 10-15 minutes before takeoff?

The cutoff is actually to increase revenue, simple as that. I've had the same thing happen to me. I was there 1 hour early (recommended time, small airport), got to the counter 45 mins early...and magically the flight was already "closed at the gate".

Funny how the alternate flight I took was still boarding until 10 minutes before departure.

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2:25 pm EDT

Delta Air Lines poor customer service and stoic attitude

I flew to USA on 08 Augt '09 + Delta (JNB - Atlanta - Dallas) - a total of 19 hours! I was located a window seat despite requesting an isle seat (I am diabetic and need the bathroom regularly). A very large (obese) lady was in the middle seat & spilled over onto my seat and numbed my leg as well. I could not access the isle frequently. The flight was uncomfortable &I was told by my American family to claim compensation from Delta as they should have booked 2 seats for such a large person. Ms. Colaco offered me a $50 credit on future flight booking to be used within the next year. I advised her that mileage would be more practical because I couldn't travel to USA again.. She was most inflexible and astounded about me asking for compensation! My ticket cost $2000 and I could not use the expensive seat I paid for! When I complained on their website about their poor customer service, Ms. Colaco replied to me again - even more surprised at my complaint and told me that I could not expect 'any further compensation'. They were slack in checking this passenger in in the first place. I was discomforted and expected Delta to assist me with my future flights. NEVER DELTA again!

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Delta Air Lines vegetarian meals are fake!

If you’re vegetarian don't book a flight using delta airlines! I recently flew back from nice to jfk and I was served chicken in a vegetarian meal! The meal was labeled vegetarian that excluded any sort of animal products.in my first bite I thought I was just eating rice and vegetables but to my great dismay there was chicken and I immediately spit it out! I called the hostess and asked her how they could let this happen as I vowed to be vegetarian for the rest of my life for humanitarian religious reasons and this went against everything I believed in. Anyways, even after I showed the hostess the chicken she argued with me saying it was tofu. I told her to touch it and she realized it was meat and apologized. The salad even had chicken in it. The airline hostess said they never check the meals because it comes from a catering business and they just serve them.

This is a huge problem! If the people serving your meals don't even know what they are giving you then who knows what you will be eating! The airline hostess then asked if there was anything they could do to make the rest of my trip more enjoyable but what could they do? It was too late there was nothing they could do but to make sure this doesn’t happen in the future for other vegetarians. This was lesson for me and other vegetarians to be more careful and look through the food even if it is labeled vegetarian before eating on an airplane or at a restaurant.

This was also an important lesson for delta airlines to have their staff more aware of what they are serving and buy food from catering companies that are reliable in their services. Delta needs to improve their customer service for the welfare of humankind. I’m never flying delta again! I’m sorry if this has happened to any other vegetarians on airplane flights but know that it is only a mistake if one has not learned their lesson. I hold no anger towards the hostess, delta or any other companies but I cannot promote injustice, violence, and intolerance. Therefore this compliant is to spread awareness about the lack of regulations in the food and goods being served in large corporations that are more concerned about profits rather than customer service.

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583586
30223, Georgia, US
Oct 26, 2010 1:56 pm EDT

you veggies are so stupid...now that chicken died for nothing...if you dont eat the meat then the animals died and have nothing to show, even if the something is filling your belly...i hope you die

Delta Air Lines In-depth Review

Overall Rating: Delta Air Lines is an exceptional airline that consistently delivers a top-notch travel experience. From their excellent customer service to their wide range of flight options, Delta truly stands out in the industry.

Customer Service: Delta's customer service is unparalleled. Their friendly and knowledgeable staff go above and beyond to ensure that passengers have a pleasant and stress-free journey. Whether it's assisting with booking changes or providing assistance during a flight, Delta's customer service is always reliable and efficient.

Flight Options: Delta offers an extensive range of flight options, making it easy for travelers to find the perfect itinerary for their needs. With a vast network of destinations and routes, passengers can easily reach their desired location with Delta.

Pricing and Value: While Delta may not always be the cheapest option, their pricing is competitive and offers great value for the quality of service provided. Passengers can expect a comfortable and enjoyable flight experience without breaking the bank.

On-time Performance: Delta takes punctuality seriously and consistently delivers on-time performance. Passengers can rely on Delta to get them to their destination on schedule, minimizing any potential travel disruptions.

In-flight Experience: Delta's in-flight experience is exceptional. From comfortable seating to delicious meals and a wide range of entertainment options, passengers can expect a pleasant and enjoyable journey with Delta.

Baggage Policy: Delta's baggage policy is fair and accommodating. Passengers are allowed to bring a reasonable amount of luggage without incurring excessive fees. Additionally, Delta offers options for checked baggage and carry-on items, ensuring a hassle-free travel experience.

Loyalty Program: Delta's loyalty program, SkyMiles, offers a range of benefits for frequent flyers. From earning miles on flights to enjoying exclusive perks and upgrades, SkyMiles members are rewarded for their loyalty to Delta.

Website and Mobile App: Delta's website and mobile app are user-friendly and intuitive. Passengers can easily book flights, manage their reservations, and access important travel information with just a few clicks or taps.

Safety and Security Measures: Delta prioritizes the safety and security of its passengers. The airline adheres to strict safety protocols and implements measures to ensure a secure travel experience for all passengers.

Destinations and Route Network: Delta's extensive route network covers a wide range of destinations, both domestic and international. Passengers have numerous options when it comes to planning their travel with Delta.

Environmental Initiatives: Delta is committed to environmental sustainability. The airline actively implements initiatives to reduce its carbon footprint and promote eco-friendly practices within the industry.

Accessibility for Passengers with Disabilities: Delta strives to provide a seamless travel experience for passengers with disabilities. The airline offers a range of services and accommodations to ensure that all passengers can travel comfortably and safely.

Partnerships and Alliances: Delta has established partnerships and alliances with various airlines, allowing passengers to enjoy seamless connections and expanded travel options. These partnerships enhance the overall travel experience for Delta passengers.

Corporate Social Responsibility: Delta is committed to corporate social responsibility. The airline actively engages in philanthropic initiatives and community outreach programs, making a positive impact on society.

Complaints and Resolutions Process: Delta has a well-defined complaints and resolutions process. In the rare event that passengers encounter any issues, Delta's dedicated customer service team works diligently to address and resolve complaints in a timely manner.

Travel Insurance Options: Delta offers travel insurance options to provide passengers with peace of mind. These insurance options cover various aspects of travel, including trip cancellation, medical emergencies, and lost baggage.

Additional Services and Amenities: Delta offers a range of additional services and amenities to enhance the travel experience. From priority boarding to access to airport lounges, passengers can enjoy added comfort and convenience with Delta.

Business and First Class Experience: Delta's business and first-class experience is exceptional. Passengers can indulge in luxurious amenities, spacious seating, gourmet dining, and personalized service, ensuring a truly premium travel experience.

Frequent Flyer Benefits: Delta's frequent flyer program, SkyMiles, offers a host of benefits for loyal customers. From earning and redeeming miles to enjoying priority services and exclusive perks, frequent flyers with Delta are well-rewarded.

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Contact Delta Air Lines customer service

Phone numbers

1800 144 917 8800 700 0990 More phone numbers

Website

www.delta.com

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