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Dell / inspiron 3475 aio

1 United States

I purchased this computer online back in April. I have had many issues with it. I was not able to get it set up right away due to an insane schedule. By the time I got it set up and used it enough to know it has many issues it was past the 30 day return period. I have spent multiple hours on the phone with tech support, only to have the issues persist. I have also spent many hours trouble shooting on my own. This is a brand new computer that is 100% useless to me. It will not even run Support Assist.

Dell will not offer any other recourse to my situation except to offer more phone support.

I spent too much money on this computer and some expensive software (Cyber Link Photo Director and peripherals) to help me with my photography hobby. Due to the malfunction of the computer the software is useless as well.

I have 20+ e mails to and from Dell in an attempt to resolve this issue.

I don't know what else to do.

St
Aug 3, 2018

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