Dell
Reviews and Complaints

the hard drive went out the day before the warranty ended. Best Buy St Petersburg, said they can't use the warranty because if they ship it out Dell wont receive it till after the warranty runs out.
then they wanted $84, for labor and shipping. then they wanted $133. for the hard drive and a component.
now they are calling for $282. (that has the 133 in it) for a mother board.
what kind of crap is Dell making these days that it would fry out the mother board and hard drive in a year.
I had a Dell for 5 years and never had a problem.
[protected] is the phone number it is under, Gary Rainey is the purchaser,
I don't know what I expect to get done here, but I wanted to speak my mind and tell you how mad I am that Dell or Best Buy would squeeze people like this.

we purchased this hunk of junk from Wal-Mart online in april 2018. it is so slow, it's worse than my original windows 98 computer on dial-up internet. Dell sent us a box that we used to send it back for repairs. they had the computer for almost 2 weeks, replaced the whole motherboard and sent it back with someone else's power cord and it's worse than when we sent it in to begin with. now it it throws an intel driver set error code, and it pops like a firecracker intermittently. dell tech support gets online with us, fools around with it, says nothing is wrong. they sent us a new power cord, but it hasn't stopped the popping noise. they have refused to take it in for repairs or to replace it. we contacted Wal-Mart, but since we had it for more than 15 days, they won't help, it's Dell's problem. they did offer us a 15% discount if we wished to purchase a new laptop, but we can't afford that, so we're stuck. we have standard games on it that we can't play and it takes forever to even load a website. whast are we to do now?

In attempting to place orders for a government customer (SupplyCore PO #s 384729, 385015 and 385014 valued at more than $50, 000) we were asked to combine the 3 POs which we accommodated, were asked for documents not required for the government contract we work, were bounced between Charles W. Graf, Timothy Borel, Briana Luisi, Kyle Sims, Austin Cremer and Jennifer Northcut in trying to resolve, we were completely ignored for several days, were, eventually, told that Dell could not fulfill the order and directed to a distributor with whom we were told would be the same price. It was more than $800 added cost. Charles blamed a 'new system' for the issues, Tim (though our original contact) literally just stopped responding to our inquiries at all and the other associates (presumably because they didn't know anything about the specific transaction) created more confusion by giving us conflicting information about how we were to proceed. As 9/30 marks government fiscal year end (arguably the most critical time of year for both government customers and prime vendors) we cannot recover the lost funds. This is one of the worst customer service experiences I have ever encountered in my 30+ year career in customer service.

I bought my laptop in Feb and have had problems with speed since then. Many hours on the phone, chat and sent in twice. The second time I got it .ack with nothing done. I was told that the operating system would be reinstalled and the hard drive replaced. Nothing!..
The last time I was on chat for a total of 3 1/2 hours and told that they would send me a USB so I could reinstall Windows. This was a week ago. Today I was asked for my address so they could send me the USB. I looked at the service number and the note says delayed. There is no email address for DELL so there is no way to file a complaint except chat and phone. I was told this would be escalated, but that has been told me every time I call or chat.
[protected] In Progress 28 August 2018 5S5K142
[protected] 07 September 2018 Parts Only In Progress
Dispatch [protected]
Status: Delayed
Call type: Parts Only Service (POS)
Qty Part # Description
1 VJ3VF KIT, SW, USB, W10P, 64, ROW, 316

The weekend is just about here, a time when people get to celebrate the hard work they do every year. Starting August 31st many of us will be online evaluating the choices and prices of the companies that will be vying for our consumer dollar. Or, put another way, your hard-earned money. Among the deals, you can anticipate concern electronics of almost every kind, including computers. This is a good time to remind you to be wary of Dell. Hundreds, I know, have read the posts I put up on this company's abominable treatment of consumers, particularly where the computer warranties are concerned. What I personally experienced in Dell was a company that doesn't care aa whit about their customers. Not at all, no matter who you talk to or what level. It is my opinion that Dell has the worst customer service of any company, anywhere and I've been around the globe. If you're just coming to the discussion here's a short recap. I had a laptop, the one Dell was advertising as it's flagship and it developed a problem malfunctioning after only months of use. I sent in my laptop, filled out the proper paperwork, and my request was denied almost immediately. "This is your fault, " they claimed. "You're not covered because you spilled something on the keyboard. I explained that "no" nothing was spilled on the keyboard unless it happened in their shop. Even as a six-year-old I knew electronics and water do not mix. They offered to fix it for $385 which frankly I could afford but there was no way I was going to have the money extorted out of me. I told them I was going to start a mass media campaign educating the consumer to be careful about where they buy their computers. There are companies out there that do remember what customer service is and who genuinely care about those who buy their products. Lenovo (I have four) is one of those companies. Honestly, I have never been treated better and whereas Dell would duck and dodge, Lenovo said, "we'll send you a box and label." What could be easier? A week or two later my computer arrived and has been working like new. Not just this difference in attitude that needs to be considered. When I wrote Lenovo, I got an answer, a prompt and logical one. It was apparent that Dell was not going to do anything from the start. Insofar that I consider my self a reasonable person, I said to Dell. Just send me a picture of the damage and the technician's report. I know I didn't spill anything, I'd like to see your proof that I did. Nothing. It's been close to a year now. Nothing. Dell has a decision-making team made up of various managers from the organization, so far as I can tell. The woman who spoke for the team was useless and the team a joke. If they do engage in discussion and conflict resolution there is no sign of anything having taken place. All you get are glittering generalities and a repeat of the party line. Lenovo's executive customer care team is as good as it gets. From the very first exchange, you know you're in good hands. I wrote Michael Dell and I wrote key members of the Board. Again, nothing.

I had a way of calling a multi-billion dollar company's CEO who wrote back the very next day. He was so disgusted with Dell's behavior that he authorized his company to buy the Dell laptop from me. He did this even after I explained that it came back worse than when I sent it to Dell. Now it was wholly trash, a very expensive doorstop that cost me hundreds of dollars. In less than a week I had this refund from a person who knows injustice when he sees it and who cares about customer rights. Indeed, he cared enough to solve a problem that wasn't his. There are good companies and good people out there.

Dell won't change its behavior because I am a disgruntled consumer, who gave them bad reviews for a year (and almost a year to make good on its warranty). It may, however, change its attitude and practices toward consumers if 100, 000 or more of us do not buy their products this weekend.

There you have it: a genuine caveat emptor moment.

Remember Labor Day starts with "L" and so does Lenovo.

Prodect service tag - g1w5fn-2, express service tag.-[protected] cpu supplied through gem id [protected] in dy. chief electrical engineer/con/bg/n.e. railway/gorakhpur -3 nos on 27 march/2018 is not functioning from last 10 days.
The cpu was supplied from the firm orion solutions (gorakghpur), cont no. [protected] and cell no. [protected] which is refusing to repair the cpu.
Kindly arrange for the repairing of the cpu as soon as possible because this is hindering the official government work.
Office phone no-
Divisional electrical engineer - [protected]

purchased this in august 2017 In April 2018 i had to go thru four days of back an forth with there so call technical support team which I could hardly understand finally they said to send it back to be repaired it come back fixed for 2 weeks same thing again overheating I dealt with it While using it this morning it completely shutdown an wont restart of course warranty just expired an no help from dell at all so now I'm stuck with a year old laptop which cost around 900 dollars that is useless I do play a online game with anywhere from 40 to 45 thousand people a night online from all around the world I will do all I can to inform everyone of them of what kind of useless laptops dell has .

I purchased this computer online back in April. I have had many issues with it. I was not able to get it set up right away due to an insane schedule. By the time I got it set up and used it enough to know it has many issues it was past the 30 day return period. I have spent multiple hours on the phone with tech support, only to have the issues persist. I have also spent many hours trouble shooting on my own. This is a brand new computer that is 100% useless to me. It will not even run Support Assist.

Dell will not offer any other recourse to my situation except to offer more phone support.

I spent too much money on this computer and some expensive software (Cyber Link Photo Director and peripherals) to help me with my photography hobby. Due to the malfunction of the computer the software is useless as well.

I have 20+ e mails to and from Dell in an attempt to resolve this issue.

I don't know what else to do.

We purchased the lap top in January 24, 2018. We have had it serviced 3 times and finally the service company said that the computer is a lemon. We called your number and ended up talking to someone in India who barely speaks English. The woman started yelling at my wife over the phone and my wife hung up. We called back and talked to Hemalda Victor. She gave my wife some things to try on the computer. They did not work. We said we will send the computer back and we would like our money refunded. She said this was not an option. I talked to her this last Friday and told her the computer was a lemon. She started yelling at me and that Dell would not take the laptop back. We setup a meeting for today for between 8 and 10 A.M., Monday, July 30th. She did not call. I e-mailed her and she said she had been busy. She said when should she call me and I told her today at 2:00. No phone.

I teach a course on customer service at Northern Arizona University. Your customer service needs a complete overhaul.

I would like you to refund my $791.98 and I will send back your lemon.

Stewart Hayden Smith
1296 W. High Plain Place
Oro Valley, AZ, 85755
[protected]
[protected]@msn.com

Dell recently mailed a catalog to me that included a "Black Friday in July Deals start 7/2." My executive assistant was in an online chat first thing in the morning (approximately 9am EST) on the second to order an Ultimate Ears Boom 2 for $59.99.

The service person's response was first that the sale did not begin until July 9 and when she shared that the catalog stated the 2nd, his next response was later that it started at 10. There was no mention of this in the ad.

In the return contact the response was that it was sold out and there were limited quantities that sold out at 10. There was no mention that it was a door buster sale, that started at 10, or that there were limited quantities.

Even after a telephone call the request was denied even after explaining what had happened.

I serve as president of an operating company and treasurer of multiple other related companies. We have multiple Dell accounts. We are a committed Dell user for all kinds of Dell products. I know your service is better than provided in this situation.

I respectfully request that you honor this offer for 2 units.
Tyler Kitt
169 South Jefferson Street
Berne, Indiana 46711
[protected]@drgnetwork.com
[protected]

I bought my laptop last August and I started having problems with it a few months after I purchased it. Sometimes when I turn it on, the monitor screen is black and unresponsive and I have to take out the battery and retry maybe multiple times to get it to work. Or it turns on to the lock screen but is unresponsive to me, not allowing me to log in. When my computer does turn on it is often very slow and laggy. The monitor and unresponsiveness started probably 4-5 months ago. Its been getting slower basically the whole time I've had it. I did already contact Dell's customer support and they updated all the functions on my computer and told me it would help with the slowness. But, it did not. If anything my computer ran slower the next day. As for the unresponsiveness, customer service had to redirect me to another line, but that call would cost me money whether or not they could fix my problem. My warranty on the computer is apparently good for nothing I don't know why I bought it. Warranty or not, I didn't have this computer for even half a year before it started acting up and I wonder if that says something about the quality of your products.
I either want you guys to fix it, which it seems you don't know how to; or I want my money back so I can buy a dependable computer.

I received many emails from Dell telling me to renew my service contract early so I would not lose it.. I called 20 days before my contact ended.. I asked the sales person several times about the 20 days I still had on my contact that I didn't want to lose them by renewing early. I was told I would not lose those days. an email was sent to me confirming my payment while I was still on the phone with the sales person.. I told him there was no dates of service on this recite .. He told me there were never dates giving when buying a contract! I said how will I know what the dates are of my contact ? He told me to call him if I want to know the dates! I asked to speck with a supervisor and was told I could not and he would cancel my contact ! I did get to talk to someone and they told me I had lost the 20 days still on my old contract for renewing early! Here is the letter confirming my last contact with Dell.. I like Dell very much this has never happen in the past.

Hi CONSTANCE,

We take this opportunity to thank you for choosing Dell.

The following information relates to your recent interaction with Dell Technical Support regarding the Annual Software Support contract start and end date confirmation and Dell Tech Concierge partial refund.

Service Tag: HZ6PKL1

Service Request Number: [protected]

Your renewal request for Annual Software Support contract has been processed and the Order Number is [protected].

The start date of the support contract would be the date of purchase i.e., 6/1/2018 and the contract will be valid for 1 year ending on 6/1/2019.

We shall raise a refund request for the remaining 20 days of current Dell Tech Concierge contract and we will keep you posted regarding the same on Monday i.e. on 4th of June before end of the day.

We have your Service Request under our ownership and will be contacting you as scheduled.

However, if you wish to contact us earlier for any questions or concerns, please reply to this email with a brief description of the issue and we will reply accordingly.

Thank you for choosing Dell Technical Support.

Regards,

Mohammed Amjad
Dell | Technical Support

I recently bought a XPS 8930, I'm very disappointed in the quality of this product. After spending 990 dollars, this is the worse computer I ever owned! And I have owned about 6 previous computers two of which were from Dell. Memorial Day sale was more like a memorial day rip off. I noticed the computer was slower than my previous one which I knew because I had an i7 rather than what I have now an i5. But what I didn't know the audio is very poor. My old Dell 2800 sounded 100X better than this which is supposed to be HD sound. It's very disappointing listening to music on this thing. It's only good for talking. When I bought it for 990 dollars I expected more than such a generic sounding computer!

The video card, I can get double the memory of the same type of video card from other companies. It seemed to be a much lower value than my previous computer which I got less than 4 years ago.

I'm really disappointed with the quality of this product! I was a huge Dell guy until I bought this computer. I'm very disappointed that I'm going to have to spend money on a decent sound card. And perhaps in a few years, spend money on a video card. I'm disappointed that I have to even write this!

Features I love, the case is smaller, expansion of memory is great. I love the card reader. Even though the speed is a bit slower, it's good enough for what I use the computer for. Video graphics are slightly better than my old one.

We would like Dell to take the customer reported cases seriously and promptly.

The recent reported case on 08 May 2018 was not handled well. The case was reported at 10am, site service was scheduled and the assigned site person was escalated. The assigned person ( telephone number : [protected] ) claimed to contact me but failed to reach me.

I have called back the same contact number for 7 times but nobody ever answered the call. It was until 6pm in the evening on the same day that I received another call to confirm that the site service has been confirmed.
It took Dell such as a big company 8 hours to confirm the site service.

I have worked with HP, IBM and Acer and their services are professional and prompt.
We hope Dell will learn from them and we do not wish to face such slagging incident again in the future.

I purchased this unit on or around 18 months ago. I have had problems with the facial sign camera since I have owned it. I purchased a 4 year extended warranty
When I purchased it. It is the new 7400 all in one series computer. I is supposed
To be the so called flag ship of computers from dell.
Well I am on the phone at least once a week with there tech dept. While they
Try to fix issues with this unit. I paid $2000 for something that stays in a
Non working condition! I want this unit sent back to dell, let them fix it correctly
Or a new unit. Enough is enough. I am a preferred dell account holder.
Have been for over 10 years. This is stupid dell cant fix there own units.

purchased new from dell a year and a half ago. screen went black last week and all the things they have you try requires the screen. dell will not even talk to you unless you have /or purchase a service contract. I realize it was not an expensive computer but all I do is e mail facebook and banking. this product should certainly last longer than 18 months! I will never buy another dell.

Service Tag: 6QTYXD2
Express Service Code: [protected]
Dispatch / Reference Number: [protected]

Last Updated: Monday, May 7, 2018
Next Status Update: Tuesday, May 8, 2018

Service Logged Date: Wednesday, May 2, 2018
Estimated Return: Tuesday, May 8, 2018

I received a call form dell on May 2, I was told after a dialogistic test its the motherboard we will have to replace. I was charged 130.00
I received a Received a call May 4, 2018 saying it was fixed I would receive the laptop Monday May 7, 2018 ...On Monday morning May 7, 2018 I get a call saying that the display is damaged and Its needs a new Hard. There will be additional cost.
After I was told it was fixed. So they offered to pay for the hard drive.
It sill would be 171.00 for display.

I asked to file a compliant and they kept putting me on hold until I just hung up.

Andre

I purchased a brand new Dell PC from Costco that is a lemon. I replaced it during the first 90 days. And after replacing have had to contact concierge service with with no resolution then I had to purchase a recovery disk from Dell and now it is not working yet again. I am very disappointed in this product and that Costco does not stand behind what is a defective product.

Purchased it in November 2017 (5 months ago) and last week the speakers quit then the Network Adapter Driver uninstalled itself. I called Tech and jumped thru all their hoops on the phone, all the tech succeeded in doing was causing the motherboard to crash. Sent it in and they called to say it needs a new motherboard and it would cost me $289 (I only paid $400 for it new). I told the tech I was insulted that they would think I was stupid enough to pay 3/4 of the purchase price to fix something that was not my fault and a mere 5 months after it was purchased. They then said the repair price would be $182. I advised I would call back and told them to hold it. Today I received a call from their Advanced Resolution Group and after I told him the story he said he would look into the matter and call me back in 24-48 hours. Phone Tech said he was located in the Phillipines; ARG rep is in India - where the heck is my laptop that I shipped to Texas? I want it repaired/replaced at no cost to me since the product was obviously defective/inferior parts to begin with.

Searched online for a keyboard for my recently purchased Dell Latitude 12 to buy.
After completing the purchase, it was delivered a few days later, however when I opened it, I realized the keyboard I bought was for the Model 11, not the 12.
I tried to see about returning it and purchasing the correct one - but was told they do not accept returns, as per their Swiss sales rules... this is a CHF190 keyboard! It was not used and it does not make sense that you do not have the right to exchange the product, if it is of no use to you.
Very disappointed by this lack of client service.
I was not even requesting a refund, only to be able to switch products.

As I have now bought the "correct" keyboard that cost me CHF 235, I would like to return the unused Model 11 keyboard and get a refund.

Rui Esteves