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Davids Bridal Richmond VA / Customer Service-product

1 9101 W Broad StRichmond, VA, United States Review updated:
Contact information:
Phone: 804-747-9920

I'm getting married in May of 2009. Saturday July 19, 2009 I went with two of my bridesmaids to try on bridesmaids dresses at the Davids Bridal in Richmond. Even though i had read several complaints with this store. I had decided to give them a chance anyways. We got there around 10:00/10:30 we were greeted at the door, which was wonderful, and the woman at the door took my information and said a bridal consultant would be with us shortly and that we would be able to look around while we were waiting. We ended up waiting about 30-45 minutes for someone to come help us. I understand that we did come on a Saturday so it would be busy, I didn't mind waiting.What I don't understand was there were about five people standing up at the door doing nothing so why did we have to wait so long for someone to come help us. When the consultant got to us she was extremely rude she acted as though she didn't want to be helping us and that she had better things to do. Also the actual dresses were not what I thought they would be. A lot of them had make up all over them, the hemlines were falling apart and the zippers were popping out. I understand that they can't control if people get their make up on it. But when we asked if we could order the dresses to make sure we got new dresses that were clean etc. She told us that we will get what they have and that they would wipe the make up off. But that still doesn't help with our concerns on the ruined hemlines and zippers. She told us that we would have to pay to fix the damages which would cost $30 for each problem/alterations . I don't find it fair that they would charge for damages that were made to the dresses before we even bought them. Since we are on the topic of alterations, she also told us the dresess were made to fit a person that is 5'8 and slender, which I found incredibly rude and it offended my bridesmaids. No woman is perfect and I thought Davids Bridal was supposed be made for all women no matter the shape or size, so there fore they should have more of a variety. Also when we went to try on the dresses, we walked by about four empty dressing rooms and she made my two bridesmaids use one dressing room, it made them feel very insecure with themselves seeing as they are different figures. No one should have to be put on the spot like that. Over all I'm am very disappointed with this experience and I will never return to this store or put my bridesmaids through this horrid process again! Now I know to always listen to the customer comments!

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Comments

  • Je
      3rd of Nov, 2008
    0 Votes

    there is no way you were told you have to pay for damage that was alreafy there. on Saturdays, consultants are assigned 2 rooms, so thats why your bridesmaids shared.

  • Je
      3rd of Nov, 2008
    0 Votes

    and there may have been 5 people standing around, maybe some were managers, or customer service reps, not bridal consultants. there is a system in place for a reason

  • Ri
      29th of Apr, 2009
    0 Votes

    clearly jessica works at davids bridal, otherwise she wouldn't defend the store so strongly. the richmond store is awful. they sell dresses that have previously been worn to the brides, yet they order the bridesmaid dresses from the warehouse...i had the same exact thing happen to my bridesmaids. angela was assigned to 2 of my bridesmaids and although i made an appointment for 3, only 2 showed up and then had to share a room! after that angela went away and i had to pull all the dresses for my girls by myself because she was uninterested and very unhelpful. i was also told that i would "receive my own new gown", which put me under the impression my dress was coming from the warehouse, however like you said, i've since been told that they only sell what is on the floor and don't order bridal gowns from the warehouses. calling the management of the store is useless, because they talk in circles, tonya especially, and make you feel stupid. the "system in place" is obviously not to benefit the customers!!

  • Kr
      3rd of Nov, 2009
    0 Votes

    I agree ~ and I will NEVER step foot in a David's Bridal store ever again. And I have already steered a few friends and family members away from the store also. The customer service of those that work for David's Bridal is HORRIBLE. I went to two different stores in my local area and BOTH I received the same horrible customer service. A sales lady at one store wouldnt even assist us on trying on jr. bridesmaid dresses because we were not registered there. (A little background - my gown is from Eva's Bridal along with my flower girl dress, and bridesmaid dresses). We were looking for a dress for our jr. bridesmaid. And David's Bridal was unwilling to help us simply because I didnt go through them for my other bridal party dresses. THEN ~~~ a few months later, my MOH and myself went to a different David's Bridal and they refused to assist us AGAIN simply because we did not have an appointment. I was told to come back the next day and make an appointment. She did not care that I was in a bind, even though TWO sales associates were free (meaning they were not helping other customers). Aside from these two sales associates being AVAILABLE, they still would not help me unless I had an appointment. She took the dresses that I had in my hands as if I was not allowed to even TOUCH the dresses. I left the store very disgusted, and I will never go back there!! The customer service was HORRIBLE!!! BTW ~ I am not a high maintenance kind of girl and I do not look for the high quality, flashy, designer dresses. I just wanted something that looked nice and was reasonably priced. I found that (and awesome customer service) and Eva's Bridal Center in Oak Creek, WI. Anyone looking for a very reputable business, I highly recommend Eva's. =)

  • Em
      27th of Feb, 2015
    0 Votes

    My soon-to-be sister-in-law bought her wedding gown at David's Bridal in Richmond, VA, and selected her bridesmaids' dresses from there as well. I drove two hours to get there, was fitted, and ordered my dress. When it came in I received an email saying I need to pick it up or have it shipped to me within 7 days of having received the email. I wasn't told this at the time of purchase and as it came early, it’s a good thing I chanced to check my email or I wouldn’t have been aware of this policy. I tried to get hold of a representative for THREE DAYS during their stated business hours with no luck. It rang and rang and rang and rang with no answer. At long last today I was greeted with a relatively prompt, "Please hold, " and waited twenty minutes (with atrociously horrid music forced on me) before I was assisted. This is a ridiculous, and needless to say, unprofessional way to run a business. I’m not happy.

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