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Dass Motors / Hyundai Santro / harrowing experience with dass motors

1 India

My father is a Doctor practicing in Roorkee. He owns a Santro and has always been a Hyundai man. He had never thought of any other brand of car Maker since 2000 till the time we had an extremely harrowing experience with DASS Motors, Meerut. My father’s car was hit parked in front of an eating joint close to meerut and was hit by a Balero from the front. We had the car towed to meerut and showed it to DASS Motors, Meerut, they estimated close to 50, 000 INR for the complete repair of the vehicle. We agreed to have it done with Hyundai(DASS Motors) rather than having it done outside where complete repair was estimated [protected]. The car was promised to be delivered in 5-6 days. I kept following up for the car and the car was finally delivered after 16 days with the claim that the vehicle has been kept longer for the testing. When the vehicle was delivered it was in an absolutely bad shape with the long list of items which cold have been noticed in the vehicle if it was driven even once. The list of pending item goes as below

The steering of the car shook badly when the car was started.
It was not possible to drive the car if the AC was switched on, the car would just stop and would not move because of the load.
The dashboard shook vigorously after switching on the AC.
The Horn was not working.
The car made strange noises from every where.
The clutch of the car was just hanging loosely.
The bonnet was replaced with no color matching done, the difference in color could be noticed clearly from a distance of 15 meters.

I spoke with DASS Motors and they promised to do all this and deliver the car in 1 day. I took off from work and handed over my car to DASS Motors at 9AM in the morning with the promise that car would be delivered by 2PM. I was told that I would be charged separately for all this work again because I did not notice all this when the car was delivered. I called them up at 3PM and was told that the car is ready and could be taken away. I reached DASS to find that the condition of the car has further worsened, uptill morning my car used to drive straight after leaving the steering straight but now my car was moving left. I complained to them about this and they did something which made my car moving right. I was later than 6:30 pm by then and my car was not done completely and the staff at DASS motors was extremely rude and abusive, challenging not only me but the other customers as well. Seeing the abusive nature of the staff, I decided to take my car in the worse condition after paying the bill of 5000/- and spending whole day of work at Service center.

I and My father had great faith on Quality of Service provided by Hyundai but this experience with DASS motors opened our eyes. We had planned to buy i10 on Sunday but having got the worst car service experience on Saturday we decided to try Maruti and Chevrelot Cars as well.

I couldn’t believe that any authorized service center could be so careless, incompetent, rude and abusive towards the needs of the customer in such service oriented Market.

Gaurav Sapra

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