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Cymax Stores / service

1 Greensboro, NC, United States

Do NOT deal with this company. (1) ordered twin beds, twin mattresses & box springs & night stand (2) received mattresses & box springs within 2 weeks (3) received twin beds & night stand - took 7 weeks for delivery (4) nightstand was damaged and had to go back (5) no contact from Cymax re a replacement or refund (6) contacted customer service re replacement - it's been 7 days and have not heard anything (7) beds were assembled - went to make one of the beds and the mattress & box spring fell through (8) called customer service (9) told it would take 5 days for the Replacement Team to process (10) I mentioned that the beds did not come with slats to lay the box spring on (11) rep insisted that replacement department would have to handle (12) after much insistence, asking to speak to customer service manager, rep conferred with someone and yes, indeed the beds should have come with slats and they would 'try' to send them out in a few days (13) Customer service would not give me the # for the replacement team - this should tell you something. They are so busy that they cannot take calls. DO NOT BUY FROM THIS COMPANY!

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