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Cymax / condition of product

1 NY, United States

just found this site.wish i found it before. ordered a dresser and a double from them.both came damaged.put the single dresser together and tried to repair damaged parts. opened the second dresser, a double, and it was in worst shape then the first.I called cymax, the first rep wanted to charge me restocking and shipping fees.i went nuts.the second rep took care of me and got me my money back.i was told that replacement parts were going to be sent to me for the single dresser.So far no parts.I emailed cymax, no reply yet.I thought the customer rep was good and eventually was very helpful, but now she is's a shame because now i don't have matching pieces and i am hoping the replacement part comes for the one piece i kept, and cannot recommend cymax.

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