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CVS Complaints 3337

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1:00 am EDT
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CVS central florida alert! threats from cvs rph.

Hello,
Due to some pretty much lifelong health problems i have dealt with many pharmacy's, from the small mom and pop places or like the medicine shoppe as well as all of the corporate or large "chain" drugstores. I have been blessed with good insurance and have always enjoyed the whole experience of getting to know the techs cashiers and all people who work in just about every store that I have used. I have never had a problem or incident at any store anywhere at anytime, Until 5/17/2016. I Timothy Nichol do state that the following occurred at CVS Store#3518 at approximately 6:00pm EST. I had been to my doctor that day and was prescribed some medication my insurance didn't cover my friend and hard working tech Cindy immediately called and informed me of the situation. Its was no problem as I simply went back to my Dr.s office and let them know so that a change could be made to something that was covered. No problem great service as i have always had in the 3 yrs dealing with this store. I normally wouldn't have bothered even traveling from home to the store until the next day as its a 15 mile trip, on this day however I was looking after a sick friend and had to travel to Palatka. I stopped at the store and saw a tech I know who calls me by name, she was working the drop off computer and we began to chat, I had nothing to drop off as my medicine had been faxed or called in at around 3 that afternoon. It was casual chat, as i looked around i noticed a fill in RPH working the drive thru, another RPH Ben the pharmacy manager actually out of his usual station working the baskets as I call them and making prescriptions. The chairs were full with 3 people waiting, there was one sweet girl working the check-out register and that was it. The drive thru was quite busy, with two lanes going and the fill in pharmacist was working extra hard. I asked the girl i was talking to what was going on, as normally there are the staff I mentioned plus two techs working the baskets and the pharmacy manager never leaves his station/telephone/safe/ect. She informed me that some employees were out and that what they had was the best they could do. Still I understand, no problem. I have seen 5 RPHs thru this store in my time there as well as observed the working conditions and how CVS treats its employees. Basically working them like slaves for close to nothing as far as wages go. The fill in RPH was ease dropping on mine and the techs conversation he thought assumed or whatever, that we were talking about him that was NOT the case, he came over close to where we were to get something out of a drawer and turned to me in a raised voice said "do you think this is funny" I responded with "no sir I do not think its funny, and I am not talking to you, Im speaking to my friend". The situation escalated from there as he continued his aggressive actions and words towards me in a raised tone that everyone in the store could hear. The pharmacy manager then stepped in and asked the fill in RPH to stop, I have never seen this man before he doesn't know me I dont know him. The next thing out of his mouth was"I get off at 9pm why dont you come back then" At that time i was so angry and embarrassed I told him that that would be fine, I also told him to bring his gun with him. I understand this is unacceptable behavior on my behalf as well. Your employee who is licensed by the state of Florida to dispense controlled substances loses it on me and explodes when the whole time the idea was a fantasy in his mind or paranoia call it what you wish. We dont operate like that here in central Florida. I was so upset i was up all night, at 9am I called and spoke with one of your best employees Cindy. I simply asked if she had heard what happened the answer was yes. I told her I loved her and thanked her for the many times she has sorted out complicated issues for me. I asked that my account be moved to winn-dixie it was. I will follow up with the state of Florida as well as my attorney and we will go from there. Thank-you for your time
Timothy Nichol

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Timothy Caladium
Timothy Caladium
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Oct 21, 2016 4:46 am EDT

And I do love her she is a great friend and my former neighbor. She works her tail off for this outfit. She is a kind and caring person. Married as well, I can still love her as a great friend.

Timothy Caladium
Timothy Caladium
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Oct 21, 2016 4:40 am EDT

Key word "pretty sure" I never moved stil use the same store to this date. FYI that would be CVS..

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ShanaA7780
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Oct 20, 2016 8:01 am EDT

Emotionally needy is right...he told the pharmacy tech he loved her...pretty sure she was happy to move him over to Winn Dixie

Timothy Caladium
Timothy Caladium
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Oct 19, 2016 8:15 am EDT

Not sure about the not sleeping over a raised voice comment, but I will take your word for it. BTW the pharmacy manger was Not out of line, he was spot on.

Timothy Caladium
Timothy Caladium
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Oct 19, 2016 8:09 am EDT

Thanx Bill...

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Bill White
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Oct 18, 2016 6:18 pm EDT

The person making this complaint seems to be emotionally needy and over-reactive. Not sleeping all night over a raised voice? On the other hand, the RPH and the pharmacy manager were out of order but all the complainant needed to do was say, "Take it easy fellers." All in all, this is a rapidly swelling molehill.

Timothy Caladium
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Oct 18, 2016 6:16 pm EDT

I am scared to death.

Wine Is Good
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Oct 16, 2016 5:44 pm EDT

Why don't you be a man and talk your message crap on this page? Scared?

Timothy Caladium
Timothy Caladium
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Oct 16, 2016 4:50 am EDT

I will keep that in mind.

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Oct 15, 2016 5:47 pm EDT

Lol. Not employed by CVS. But please have me arrested.

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7:20 pm EDT
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CVS automated refills called in a week ago, just filled after customers shows-up, to pick it up.

Here in This CVS pharmacy, I've filling my prescription for a few years. They were on time and friendly in their first year. But this past couple of years they become lousy and unbelievable. I personally experienced and observed people waiting in line for few minutes hoping that they can pick-up their called in prescription. But met with anger and frustration just to be told by the pharmacy staff, that their prescription is not ready but it will be in 10 to 15 minutes. WHAT A TACTIC AND ###. I don't know where this practice came from? FROM STORE OR CORPORATE MANAGEMENT. They want customers to wait around, so they have time to shop or browse around the store. I just experienced it today. Me and my wife drop by the drive thru window to pick-up the prescription of our daughter, and just to be told it's not ready but it will be in 10 or 15 minutes, maybe as the pharmacy staff word. We told him that it been called in a week ago. Staff gave us a very rude answer. "I'm just filling up today because there is a called-in, etc. etc.. Told him we will be just coming back. But as soon as we got home we received a call that the prescription is ready. WHAT A #*$#@## WASTE OF TIME, GAS AND EFFORT. Is this how you treat your LOYAL customers? #$%$# you all if it is. Right now I'm thinking of starting a campaign to boycott your pharmacy and store starting with my relatives and friends. YES I am mad and I'm going to do something about it. IF YOU DON'T CHANGE YOUR PRACTICE.

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LadyScot
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Jul 12, 2016 3:37 am EDT

No. They want customers to wait their turn. When you walk into a pharmacy to fill your script, do you want to wait in line for 30 minutes to an hour while they fill 10 call ins before you, who is standing in front of them? Customers in the store take precedence over those on the phone.

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5:45 pm EDT

CVS unethical behavior

March 8, 2016 9pm helped by: eneida (ripped off actually)

Reg#01 trn#0405 cshr#0833327 str#9508 @ 1835-c newport bl.
costa mesa, ca
[protected]

After a rough day, thinking cvs would have a good deal on vodka and thinking I had found such deal my experience checking out was so horriffic I will never go back and will continue to tell anyone and everyone to keep my experience in mind if they are in any cvs store.

Paying close attention to the most dishonest "sale price" shelf advertising I brought my purchase to the counter. holding up the line which was suddenly much longer I handed the cashier a $20 bill, she remained waiting for me when I asked what the change amount was and she said.03 cents, I handed her the.03 and she asked for $10 more, and without thinking I handed her another $20 bill, she gave me two $5 bills. realizing immediately something was very wrong I asked what I had been charged she responded $28. thinking someone had not made changes to the computerized product information as the signage indicated she disputed my correctness, at which point I asked for a cancellation and refund immediately. she siad she had to call the manager, I said great and she asked me to step aside to wait for him. i'd brought up the shelf signs, which he also disputed, walked me over to the register she was at for her to refund my money when another young girl stepped in to start using this register, the original cashier had opened a new register and she told the new cashier to refund my money. this girl refunded me a total of $18.30 when I said, no, I gave the other girl two $20 bills and she had handed me only two $5 bills as change. then the manager was called again and agreed to count the drawer which I was fine with, certain it would be $10 over, which he proceeded to inform me that it was not. I showed him the receipt where it clearly showed cash taken in was $40 and even at $18.30 I was still owed my $10 to which he informed me I would have to return to speak to the gm for anything further to take place.

The entire experience was dumbfounding and wrought with questionable practices and was just the thing to leave such a horrible taste in my mouth the immediate feeling from me was to get away from this place and these people and find another place to make my purchase and listen to my story which would explain the disturbed look on my face and why I couldn't stop shaking my head and saying "I can't freaking believe what just happened!"

I have since had two people i've come across who have had equally nasty experiences at cvs and who choose not to shop there. I myself will go anywhere but there and only now feel up to the task of bringing up the incident to management. a reimbursement I feel is not likely. going through dishonest unprofessional employees further disputing the facts, when they could have taken my name and phone number and had someone in charge contact me for resolution. not refunding my $10 is an insult, they will loose much more in the end as I will make sure.

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Aug 13, 2016 3:42 pm EDT

First thing, never, ever removed a shelf sign. That is not your proof of a wrong price. Once you remove the sigange, your proof vanishes with you.

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2:03 pm EDT

CVS manager service

I am writing to express my outrage and equal concern about the capacity of adequate decision making, leadership, and empathy on the part of an individual hired as a Manager at your CVS Hollywood Galaxy store- her name is Karine.

My colleagues and I who are from New York attended a wedding in Costa Mesa on Sunday, May 8th. Naturally, we used the remainder of the day to visit friends in Glendale and sightsee and patronage several business on and around the Hollywood strip. One of my colleagues is 8 months pregnant needed to use the restroom. We politely asked the Manager on duty, Karine, if she alone could use it. Not only did Karine refuse a very pregnant woman the restroom, she also gave an extremely rude and stark comment that shocked our group to the core. After being denied access to the restroom my other colleague asked, "will you really send a very pregnant woman across many streets to another restroom?" Karine answered, "it looks like she needs to walk!"
Not only does Karine not embody the CVS brand of service, she is an offensive representation for CVS, the entire Hollywood Galaxy branch and the team she leads. She is also a disgrace to women. She had no empathy or concern for another human being/customer. Never has my colleague been made to feel so ashamed for being a pregnant woman until visiting CVS.

I truly hope and expect that this message gets forwarded through the proper channels and gains the attention it deserves. I equally expect that Karine gets the maximum retribution as penalty for her repulsive behavior. How can she teach quality customer service and lead her staff in service application efficiently if she has no idea how to treat people herself?
After spending some time around the Hollywood area after dark, I understand that it is a challenging area, however, every customer should be treated with respect and courtesy as per the CVS brand. Even if there was a bathroom regulation in place, which we were not made aware of, policy should be exercised with good judgement, civility and case by case. At all times, vulnerable populations should be shown "extra care".

I can be reached at [protected]@me.com or [protected].

Thank you,
Tiffany Bailey
Loyal CVS customer

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May 12, 2016 3:08 am EDT

Every CVS has a public restroom (Men AND Women's) so there is no need to ask if you can use it. I find this hard to believe.

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12:23 am EDT
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I work in CVS minute clinic in Naperville IL. this afternoon seeking treatment due shoulder injury... after filled out all personal information ...doctor finally showed up from lunch break... She asked me who is my current doctor..then told me she can't help me because i have medicare insurance ...  I told her  ok..I can pay from my own pocket if she can...

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CVS my scripts.

Every time I go to the pharmacy they never have my pain meds. I went in yesterday the 27 of april. They said it won't be there till monday the second of may, so I have to suffer with my chronic pain. I'm getting so ducking tired of it. The pain meds should be always in stock. Medicines doesn't expire that fast. I'm not the only one that has this issue. I'm 61 and need this med. I'm disable so it's hard to run up there all the time. Get your # together. My script is an opeid. Man oh man this is a pain in the #. I've written before about this, seems to me you don't give a damn.

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May 02, 2016 9:44 am EDT

Your script being a narcotic is the reason for the shortage, not the expiration. Narcotics are HEAVILY controlled by the government, and pharmacies are limited on the number they can order, keep on hand, and dispense in a monthly period. They keep a log of every order and fill in the safe with the drugs. If they are out, they can do nothing about it until their next order. Complain to the DEA and for this problem. It is thiri fault, not your pharmacist.

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5:36 pm EDT
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CVS prescriptions not in stock

For the second time this week, in trying to refill prescriptions, I have received a text message that the drug in question is not available and they will have to order it. first it was a drug that I take for spinal stenosis — generic clonopin. (friday 4-15-16 4:42pm text message was received) yesterday, I tried to refill a ventolin inhaler and received a text this morning (4-19-16 @11:25 a. m.) that this was not in stock and could not be filled at this time, they would text me when it was ready. when I was at the pharmacy a few weeks ago, the clerk asked me if I wanted his particular rx refilled and quoted a price of $200+ dollars. I told them "no, not at that price." what I didn't realize was that I was only in the middle of a 30 day supply. now, why would a tech ask if I wanted a refile when it was not due? i've never had this happen before in the 5 to 6 years we have been using cvs? my husband, who is an at&t employee, called them back a day or so later and asked them to check on the co-pay for that rx, and they told him $30.00. we called last night to check on the generic clonopin and it was finally ready and requested the refill on the ventolin, then I received the text this morning that it would need to be ordered. they would send a text when it was ready. this is not the first time we have complained about this particular pharmacy. this inhaler is a generic for albuterol which is a common drug for asthma and other lung conditions. shouldn't this be a shelf ready drug? we didn't have half the problems that we have experienced since using a local pharmacy. we also get text that drugs are ready that were supposed to be canceled due to changes in prescriptions. this happened just last week and I told the pharmacy to remove it from my drug list 2 months ago.

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Update by Lisa McCuiston
Apr 19, 2016 5:42 pm EDT

For the second time THIS WEEK, in trying to refill prescriptions, I have received a text message that the drug in question is not available and they will have to order it. First it was a drug that I take for spinal stenosis--generic Clonopin.( Friday 4-15-16 4:42pm text message was received) Yesterday, I tried to refill a Ventolin Inhaler and received a text this morning (4-19-16 @11:25 a.m.) that this was not in stock and could not be filled at this time, they would text me when it was ready. When I was at the pharmacy a few weeks ago, the clerk asked me if I wanted his particular Rx refilled and quoted a price of $200+ dollars. I told them "no, not at that price." What I didn't realize was that I was only in the middle of a 30 day supply. Now, why would a tech ask if I wanted a refile when it was not due? I've never had this happen before in the 5 to 6 years we have been using CVS? My husband, who is an AT&T employee, called them back a day or so later and asked them to check on the co-pay for that Rx, and they told him $30.00. We called last night to check on the generic Clonopin and it was finally ready and requested the refill on the Ventolin, then I received the text this morning that it would need to be ordered. They would send a text when it was ready. This is not the first time we have complained about this particular pharmacy. This inhaler is a generic for Albuterol which is a common drug for asthma and other lung conditions. Shouldn't this be a shelf ready drug? We didn't have half the problems that we have experienced since using a local pharmacy. We also get text that drugs are ready that were supposed to be canceled due to changes in prescriptions. This happened just last week and I told the pharmacy to remove it from my drug list 2 months ago.

LisaMcCuiston

C

Update by Lisa McCuiston
Apr 19, 2016 5:37 pm EDT

For the second time THIS WEEK, in trying to refill prescriptions, I have received a text message that the drug in question is not available and they will have to order it. First it was a drug that I take for spinal stenosis--generic Clonopin.( Friday 4-15-16 4:42pm text message was received) Yesterday, I tried to refill a Ventolin Inhaler and received a text this morning (4-19-16 @11:25 a.m.) that this was not in stock and could not be filled at this time, they would text me when it was ready. When I was at the pharmacy a few weeks ago, the clerk asked me if I wanted his particular Rx refilled and quoted a price of $200+ dollars. I told them "no, not at that price." What I didn't realize was that I was only in the middle of a 30 day supply. Now, why would a tech ask if I wanted a refile when it was not due? I've never had this happen before in the 5 to 6 years we have been using CVS? My husband, who is an AT&T employee, called them back a day or so later and asked them to check on the co-pay for that Rx, and they told him $30.00. We called last night to check on the generic Clonopin and it was finally ready and requested the refill on the Ventolin, then I received the text this morning that it would need to be ordered. They would send a text when it was ready. This is not the first time we have complained about this particular pharmacy. This inhaler is a generic for Albuterol which is a common drug for asthma and other lung conditions. Shouldn't this be a shelf ready drug? We didn't have half the problems that we have experienced since using a local pharmacy. We also get text that drugs are ready that were supposed to be canceled due to changes in prescriptions. This happened just last week and I told the pharmacy to remove it from my drug list 2 months ago.

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PharmD2018
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May 14, 2016 10:01 pm EDT

Ventolin goes on shortage a lot. Yes, it is a very popular drug...usually among the most popular drugs that a pharmacy dispenses. But it's not like you can blame CVS for this, they obviously want your business, they just didn't get enough in their order.

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Apr 19, 2016 6:36 pm EDT

Can you post your story a forth time?

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1:02 pm EDT
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CVS oxycodone

I carried a prescript to store #4655 and it was for 5 milligram oxycodone and my prescript was filled with 10 milligram oxycodone and I took 90 pills not knowing my doctor had not changed my prescript and he found that I was taking way to strong of meds and wrong prescript in which he had wrote me I did have some side affects and did get sick from it . I have spoken with a David Lareau and was ask to call him back on 3/21/2016 and have called every day this week and he has not returned my calls please answer me why? My name is Brenda Cagle telephone number is: [protected]
Thank You

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May 09, 2016 7:54 am EDT

If you doctor did not change your script why is this a complaint against the pharmacy? They fill the script as it is written. Did you know you can cut a 10mg pill in half to make it 5mg?

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12:59 pm EDT
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I carried a prescript to store #4655 and it was for 5 milligram oxycodone and my prescript was filled with 10 milligram oxycodone and I tool 90 pills not knowing my doctor had not changed my prescript and he found that I was taking way to strong of meds and wrong prescript in which he had wrote me I did have some side affects and did get sick from it . I...

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CVS filling prescriptions

I have used CVS Pharmacy for 5 or 6 years. Trying to get prescriptions filled even with 24 hr notices is a pain in the butt. The prescriptions that I have to have my doctor's approval is even worse. Last week I called CVS and asked to have two prescriptions that needed my doctor's okay to be refilled a week ahead of time. Went in to pick them up 36 hours after calling them in and the request was never submitted to the doctor. I was assured that they would fax another request in (they always blame the doctor's office) and that I could pick them up the next day. Friday came and went - no prescription. Naturally it was to late to fax another request since it was after Doctor's hours. I ended up being without this medication for 10 days. Recently I went to Florida for an emergency..had my doctor transfer my prescriptions to CVS in Florida. When I returned home CVS assured me that all of them had been transferred back to Georgia. Guess What! Not! Went in to pick some up and they had been filled in Florida. Had to wait for them to get backed out down there and sent back to CVS in Georgia. Had to wait in line or come back and pick up later which is an inconvenience. CVS assured me that they had all meds transferred back. Not! They never have the prescriptions ready unless you call a week ahead and then sometimes they aren't. They never have enough help..you are always waiting, waiting and waiting. I'm seriously thinking about changing to another pharmacy. In fact that is exactly what I'm going to do.

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Update by nothi31
May 17, 2016 5:38 pm EDT

The Doctor's office stipulates that the pharmacy has to fax in a request to have some refills authorized. The doctor's office also requests that the patient does not call their office for refills. The problem is the time line on when a electronic fax is sent to the doctor's office. I do not know the procedure for s this to occur, however, it shouldn'r take 10 days and that is how long it took to get a refill and only finally after I called my doctor. They stipulated that CVS never sent a fax. I know, I know it's pass the buck from one to another...My doctor's office is 30 miles away, I can't go and get paper scrips every time I need a refill.

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May 23, 2016 11:12 pm EDT

Faxing is all done electronically these days. They literally click a mouse on your script profile to send the fax to the doctor. I know that things have changed as far as pharmacists being required to request refills, and there are many petitions to change this policy. My husband is a heart patient, and I have already informed his doctors that I will not allow him to go without medication due to these policies. I took a proactive approach to make sure that I call the doctor each time a refill needs faxed to the pharmacy, and I hound the crap out of them. So far that has prevented any issues with his medication. Try that. Remember, your doctor works for YOU, not the pharmacy, and if you remind him that his fees get charged to you, and you are the one he answers to.

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May 09, 2016 7:58 am EDT

The same thing will happen with any chain pharmacy. Use a small, hometown pharmacy where they have time to physically fax or call your doctor. All chains use electronic faxing and unless there is a script issue they are not going to call your doctor. When they fax, YOU need to call your doctor and have him contact the pharmacy. At my pharmacy, we fill over 400 scripts per day, and we are not a 24 hour pharmacy. With that many scripts, we do not have time to call your doctor and wait on hold. You need to be proactive here. It is YOUR responsibility to get your doctor to respond. Otherwise, go to your doctor and get paper scripts so you know they are there every time.

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3:20 pm EST

CVS manager store 3643

I drove my daughter to the CVS 3643 on Union Cross rd in Kernersville NC, for her first ever job interview. I waited in the store while she had her interview. 1st the manager didn't even conduct the interview, 2nd I witnessed the store Manager Lisa verbally "abuse" two female employees...to the point of tears. She was beyond rude to customers and said thing in front of customers that should have been taken behind closed doors. I watched the young lady working the cash register ( very polite and professional and very helpful) run from tasks in the rear of the store back and forth to the register all while the manager worked in the front row, never once acting like she would help. When the young cashier asked if manager could watch the register while she used the restroom the manager refused. When my daughter came out of interview I informed her there was no way in hell I would allow her to work for such a horrible place. I will never again spend one single dime in a cvs store...I will go out of my way and drive miles before I stop at a CVS.

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6:59 pm EST

CVS pharmacy-customer service

We have lived in Pontotoc, MS for 3 years and we have had our prescriptions at CVS since we moved. The pharmacy staff is rude, unfriendly, and unhelpful. In fact, they are arrogant and smug when a problem with a medication arises. This needs to be corrected immediately. We will be taking our business elsewhere.

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9:30 pm EST

CVS unethical behavior

CVS2 employees that one works the night shift and the other works days at the Pharmacy. These 2 employees ganged up on me cause I got mad cause when I asked for a certain size needle for my diabetic uncle he first made a false statement and said I need a prescription for that size.. Then treated me like a drug addict and started telling customers about this situation. I feel uncomfortable now every time I go in CVS and see them working. Please do something about this. I really want this to stop. Mark.dzendrowski.[protected]@gmail.com [protected]

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11:05 am EST

CVS extra care card

Is there any person at CVS that can explain to me why CVS ExtraBucks that were sent to my Extracare card by the corporate office on February 5, 2016 were not on my card as of last night when I went to make a purchase?
This seems to be a recurring theme by CVS. For example I received an email on February 5, 2016 reading I had $5.00 ExtraBucks that I need to use before February 16, 2016 or they would expire. When I went to the store the ExtraBucks were not on my card. Calling your customer service number for help was USELESS. First I was told there was nothing on the card. When I explained I received the email I was told the ExtraBucks expired the end of January. Over the fourth-eight minute phone conversation I was put on hold several times while the customer service representative was checking into the problem. As my aggravation escaladed I asked to speak with someone else who could solve the problem. I was put on hold and waited until the call was finally disconnected by the CVS customer service representative.
Calling your corporate office was just as USELESS. I was told the $5.00 ExtraBucks from the email and an additional $5.00 ExtraBucks were being put on my card and would be available to use forty-eight hours later.
There is an old joke about ‘how far you can lead a [censored] without a rope’ - I really feel like the [censored].

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Hi, I need my prescriptions filled asap I am currently on specialty pharmacy care and I have to have my antibiottics asap I have been summited heavily and I need accuracy in the name brand medicines that I require and my medicnes cant be subistuted with childrens dose .I need my issue improved asap .Mrs Treasea my pharmacy tech has messed up with us every...

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8:41 pm EST

CVS lack of meds

On January 27, 2016 I took my script for Focalin to CVS at West Blue Ridge Drive, Greenville, SC 29611. They did not have it, nor would they have it till Wednesday, 2/3/16. Today, January 28, 2016, I took my new script for Lyrica and they did not have any but to come back at 3 tomorrow (Friday 1/29/16), . I have been doing business with this store for 26 years and have never seen such shoddy business. The Lyrica is for severe pain in my hip and legs and I am still in pain because CVS did not have it. It used to be fun to go there because of all the people that worked there, BUT they are all gone. I know absolutely no one! They seem like they enjoy talking more than handling customers. After my Focalin comes in next week, i WILL BE CHANGING PHARMACIES. I appreciate almost 26 years of GOOD serv- ice now that comes to an end. Too bad this highly educated teacher of 48 yrs has to do this. If I offered bad service like this to my families, I would lose students. Run a reference, CVS, for Janie Turner Miller-Ferrell, to see who you are dealing with. Also, take a look at how much I have spent there over the years. If all your stores do business like this, wonder how long will even be around?

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1:19 pm EST
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Cvs pharmacy Manager Neil Mclaughlin is an alcoholic and a home wrecker getting intimately involved with coworkers with families. it is hard to believe a company like CVS would employ a manager with such poor character and morals for any kind of management or supervisor position management should know there company ethics policy and be held accountable and have some self control with other employees

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3:50 pm EST

CVS new site not compatible with neighborhood

Residents prefer local grocery to national chain pharmacy at Point Loma shopping center at the location of the former Fresh & Easy in the small shopping center at 955 Catalina Blvd, San Diego. There are three existing CVS pharmacies in the Peninsula: at 3950 W. Point Loma Blvd. in Midway Towne Center, Loma Square at 3327 Rosecrans St. and 4949 Santa Monica Ave. in Ocean Beach. There is a sense that CVS will be virtually boycotted if they move into the old Fresh & Easy location. We want a grocery store - not a pharmacy next door to a long established, local, independent pharmacy.

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1:06 pm EST
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CVS cvs extracare card

On 1/2/16, I went to CVS to purchase a few items and I had $4 off $20 coupon offer on my card when I went to use it, the coupon offer was not there. I knew I sent the offer to my card. I emailed CVS and they said on 12/31/15, someone on North Carolina used that offer. I live in Florida. Then today, I logged into my account and the CVS extracare card on the account wasn't mine. Also I haven't been getting email offers from CVS since end of September. Someone has been using my account and phone number. This is identity theft. I didn't write down the extracare card of that person. But I know the store they purchased from in North Carolina. This has been going on since October and I didn't noticed until this week. That person has used up many of my coupon offers. This is the store they purchased from. Store #3523 274 NORTH MAIN STREET. MOORESVILLE, NC 28115

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9:31 pm EST
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CVS extremely slow rx fill on needed medication (4 days late)

ON Jan. 3, 2016 my doctors office called in my Rx but on Jan 4th CVS notified me they would not accept the Doctors office Rx because he did not personally himself authorize the call in, just his staff. I'm a diabetic and need this medication. It's now 24 hours over due. I worked with CVS to get the doctor to follow all their petty requirements. AT 5 pm the pharmacy staff notified me they had all the requirements of the doctor and that they would be logging in the Rx into the medical insurance computer. At 6 pm my wife went to pick up my blood test kit, as I'm on blood thinners and need to test 3 times a day. It's now 72 hours over due, and they said the kit as not processed yet. CVS states I must now personally come down to the store and sign a form for release now with Medicare part B. I will be 84 hours tomorrow morning without testing. Thanks CVS! All CVS cares about is policy, could care less about peoples lives. After I sign the release form, CVS could not say how long it would take before the blood kit would be released.

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May 14, 2016 10:10 pm EDT

Blame medicare...Not CVS. It's not CVS' fault that medicare has such hindering rules and regulations such as this. If it was up to CVS, who definitely likes $$$$$$, don't you think you'd have had your prescription within the first hour? After all, this is a business.

Overview of CVS complaint handling

CVS reviews first appeared on Complaints Board on Nov 1, 2006. The latest review Snobby right wing pharmacy was posted on Jun 25, 2025. The latest complaint CA lottery daily 3-did not receive "cashed" winnings. was resolved on Nov 29, 2023. CVS has an average consumer rating of 1 stars from 3362 reviews. CVS has resolved 283 complaints.
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  1. CVS Contacts

  2. CVS phone numbers
    +1 (401) 770-9237
    +1 (401) 770-9237
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    Corporate Communications
    +1 (401) 770-9811
    +1 (401) 770-9811
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    Corporate Communications
    +1 (401) 652-0893
    +1 (401) 652-0893
    Click up if you have successfully reached CVS by calling +1 (401) 652-0893 phone number 0 0 users reported that they have successfully reached CVS by calling +1 (401) 652-0893 phone number Click down if you have unsuccessfully reached CVS by calling +1 (401) 652-0893 phone number 0 0 users reported that they have UNsuccessfully reached CVS by calling +1 (401) 652-0893 phone number
    +1 (800) 746-7287
    +1 (800) 746-7287
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    CVS/pharmacy Customer Services
    +1 (888) 607-4287
    +1 (888) 607-4287
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    Customer Care for CVS.com
    +1 (866) 389-2727
    +1 (866) 389-2727
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    MinuteClinic assistance
    +1 (800) 742-7827
    +1 (800) 742-7827
    Click up if you have successfully reached CVS by calling +1 (800) 742-7827 phone number 0 0 users reported that they have successfully reached CVS by calling +1 (800) 742-7827 phone number Click down if you have unsuccessfully reached CVS by calling +1 (800) 742-7827 phone number 0 0 users reported that they have UNsuccessfully reached CVS by calling +1 (800) 742-7827 phone number
    Prescription refill for in-store pickup
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  3. CVS emails
  4. CVS address
    One CVS Drive, Woonsocket, Colorado, 02895, United States
  5. CVS social media
  6. Rachel
    Checked and verified by Rachel This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jun 30, 2025
  7. View all CVS contacts
CVS Category
CVS is ranked 2 among 61 companies in the Drug Store category

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