CVS
reviews and complaints

I drove 18 miles to find a cvs that was opened. I needed to buy shampoo and return an item when I was informed that they will not do any returns after 10:00pm. I asked them where it was stated in their return policy and they said it was store policy. I asked the manager where it was posted as store policy and he said it wasn't. His complaint was they don't have enough money after 10, it was 10:20 and it would have been refunded onto my card . This was a $9.99 return. I have chosen cvs for many years and I would like you to do something about this or I wil be taking my business elsewhere.
Sincerely Linda Pero
9341 La Jolla cir
Huntington Beach 92646
[protected]@yahoo.com

11/12/2017 at 1:00 i arrived at cvs pharmacy 3601 n belt line rd, sunnyvale, tx .
I went to buy some prenatel vitamins that my doctor recommended and she gave me a coupon to uae as well. The moment i asked the pharmacist they where not able to assist me in where they were at . my complaint is that when i showed them the coupon they did not explain why i could not use the coupon and when i turned my back the pharmacist were laughing at my question which i find very disrespectful. I left the store and did not buy anything because of the treatment i recieved .

I went in there with my two children to develop pictures for a 3rd grade science project. I had a coupon for 100 prints for 10cents and let the lady know before I started. At check out it came to $33 dollars she didn't know how to apply the coupon so she got the manager who was extremely rude! He said it doesn't work at check out and needs to be online, I said I have done this here before is there anyway to apply it. I said i'm not going to pay 33 for something that would cost 10 and I let her know what I had before I began. He threw my pictures in the trash and went back into his office. Meanwhile my child is thinking about her project. We waisted 40 minutes in that place to choosing 100 pictures just to use the coupon. I asked the girl to give me my pictures so I can take the ones I needed and pay for those. She had to ask the manager to come out again to get them. I let him know that he was very rude and I believe he could have found a better way to handle this situation. He didn't stop there he said how can I help him these people behind you if you don't move while searching through these pictures! Ummm I believe I called you out the office to get my pictures that you rudely threw in the trash! At this time two girls were up front ringing and if he wanted to help he could have asked me nicely to move.. I'm over it he needs to go, the lady with my first experience was nice and tried to help!
This guy is a [censor] and I feel sorry for the girls working under him.

09-26-2017 @ 6:02 pm, My husband's insulin was filled wrong and the clerk would not listen to me instead she called other staff to concur with her. They got upset with me and told me that, "this is all your insurance will pay for, " but that was not the issue it was the wrong amount. My husband went to the car to get his other empty packages to prove to them it was the wrong amount they had given us. The Pharmacist took one look and then went to her station to correct the problem this took 45 minutes for them to see their mistake. All while we sat and waited patiently.

11-10-17 @ 2:44 pm, The second incident, they filled my husband's Brimonidine, his eye drops for his glaucoma wrong. The clerk (Angela) told the pharmacist that I always have a problem. Then another lady with dark black hair with one big blonde streak on one side. Stated, to my husband and I, "that she gave us the same amount she gives all her customers." "And that she calculated it right, 15ml for both eyes would give him only one bottle of drops for 90 days." "She also stated he should not over use and make that last because your insurance will only pay for one bottle." Again, my husband went to the car to retrieve old packages to show them. Pharmacist corrected it. This lady yelled at us and said, "did you hear she fixed it, but you'll always have this problem with each new prescription number." I took this as a threat they will continue to give us problems and be rude to us. Each time this occurs it takes 45 minutes for them to see their mistake. We are not given any apology for their wrong doing instead. After we leave, we can hear them loudly talking bad about us. I left and returned to get something else from the shelf only to hear them talk about us, they said that Black couple always want more than they should get. I want enough medicine to last the 90 days it should last. Not one bottle for the same amount of money and it only lasts for 30 days and then they won't refill it again until 90 days. I don't know why we are being mistreated so badly we want the same courtesy given other customers. Instead of their rudeness and loud talking so other customers can hear them talking about us.

Resolution: The clerk (Angela) needs to be fired. You don't talk about the customer in front of their faces in a rude and insulting manner. As for the others, I would like to see disciplinary action given to them all. When you work in a place of business their should be a code of conduct for all their employees. Also it clearly shows that sensitivity training, listening skills and diversity training is needed. Stop stereotyping your customers because of their race. We all take our medications the same way. You don't interrupt until the customer finish telling you what is wrong with their order. It should not have taken them 45 minutes to see their mistakes. Then for us to be told, they do everyone the same, means they have short changed many other people.

I was fallowed out of the woodway texas cvs pharmacy and they wrote down my license plate number on suspension believe of stealing it was the manager there. Im not a thief of any kind and nor do I have to steal anything to have something I will be talking to my lawyer on this situation and I believe serious consequences should be carried out on this individual all I was doing was browsing for gift ideas. Sencierly Jonathan Thurmond

My Mexican boyfriend and I walked into CVS store #10268 in Aransas Pass Texas, Nov 9 about 10:00 p.m. my boyfriend headed straight to the medicine aisle because my stomach was hurting I walked up to the check out counter to load my pay pal prepaid card. Once I completed my transaction I walked to the make up aisle looked for a few minutes decided I hadn't seen anything I couldn't live without. So decided to find my boyfriend/ business partner purchase my medication and head home. As I begin looking for him I realize that there is a white woman/ cvs worker following him throughout the store harrasing himaccusing the two or us of coming into her store all of the time and never buying-anything and stated that we must be there shop lifting. She was being very loud as these accusations were pouring from her mouth. As I walked up behind the two of them I asked what was going on and she stated again she thought we were shoplifting. I was humiliated and stated to her calmly that my boy friend and I had only been in that store together one other time previously that week and happens to have purchased an entire cart load of groceries. However do to her accusations that would not be happening again. She said surprised I remember you that's right you were in here last week however her voice wasn't quite as loud as it would had been while she was accusing my boyfriend and I of stuffing our pockets full of merchandise. My boyfriend was very upset at one another in disbelief I've got her name of the store number. I have never in my life been so humiliated. I strongly feel that it was very racist she did not like the fact that I am a Caucasian woman with a latino man and I do hope that we can clear this up or I will have to speak with an attorney and will never shop at another cvs.

Store number: 1447 - 320 Dormer Street, Laurel, Maryland, 20707
Cashier: Patel

Before we had arrived at the register, there was a previous customer that had a prblem with their transaction. Patel was "helping" this customer as well. He eventually called the manager to the front and proceeded to "help" us with our purchase. Whiel he scanned my item, I entered my phone number for my extra care account to be used as it had a 40% off coupon that was loaded on my card. I asked him why it wasn't showing up when he completes the transaction. He just kept saying "send it over and I will be able to see it". I showed him my phone which shows that the 40% was "sent" to my card. He acted inconvenienced and I asked to speak with the manager. While waiting for the manager, he looked at my girlfriend and said "she's crazy" referring to the previous customer he "helped". After waiting a few minutes, the manager resolved our problem.

Our complaint is with Patel the cashier whom have treated two customers in a row with no ounce of customer service. If there's anythig that doesn't go well, he acts as if the customer is the one that is wrong and doesn't do anything about but insist that the customer is crazy.

If CVS insists on keeping this Patel, please do not allow him to speak with customers.

Hi CVS

The lady name Sarah Lynn Wingate who is applied a job in CVS .She has many crime cases like illegal Ammunition case, Drug cases also her case is still going in Camden. Every month she is paying bail bonds with help of Roman Bail bonds in Camden.So please proceed the back ground verification check before offer the job to her. Her phone number is +[protected] currently she moved to Virginia because of Police inquiry .Her residential address is 317,
Jackson Road, Williamstown, New Jersey : 08094

I had a prescription for a 90 day supply of clonidine blood preasure pills which I take 3 times daily. I ran out of pills in just 74 days. When I called the drugest and told him I believed they made a mistake on my pills he said they didn't make mistakes and that I had did something with them. He didn' offer to check or anything, he said we gave you the pills and you lost them. I had the bottle in my hand and it was empty . Nobody touches my medicine but me and I know they didn't just jump out of the bottle. I moved all of my prescriptions to another drug store and will never buy anything from CVS again and will recommend to all my friends to do the same. This is the worst customer service I have ever seed. This was CVS in Concord NC on south union street.

Your 2 store both fail to tell me and my mother that our medications yhat were needed were unavailable. They did not call the doctor toll i made a big deal about it. I am pretty sure that thier job consist of calling the doctor with any discrepancies, such as meds unavailable or meds . My mother's eye gets infected because of the Medford store you will be hearing from my attorney and I will sue your store or your company so hopefully this gets resolved and she doesn't get an infection.

I went to speak with one of your managers at a Harlingen store and was rudely told that she could not help me. I have been ill with the flu for two weeks and could not go out. My $12 in extrabucks expired on Monday, NOvember 6th 2017. I ask if you could please honor the $12 in extrabucks. I am a very loyal shopper at CVS and ask that you please honor them. I received $5 in extrabucks for buying $20 worth of shampoo products, received $5 in extrabucks for buying expensive Nexium, and received $2 in extrabucks for buying more shampoo products. I am a single mom and losing those $12 hurts my small budget. I kindly ask that you please honor them so that I may shop for much needed groceries at your store.
Thank you for hearing me out.
Elizabeth Perez
3518 Times Square
Harlingen, Texas 78552
[protected]
Acct# [protected]

I am paying cash for my dogs medications, there are no state laws in Pennsylvania that limits when a controlled substance can be refilled, CVS sets an arbitrary refill date for these medications. I requested a refill on a Monday, heard nothing from CVS. I showed up on Wednesday to pick up the medication and was told it was too soon. The Vet prescribed 90 tablets to be taken 1 tab twice daily. This made it an atypical 45 day supply because the Vet was considering increasing the dose. My dog was out of her Seizure medication when I went to pick up the script, the CVS pharmacist first lied and said it was a state law and it was too soon to refill. I challenged her and then she said it was her decision not to fill until the CVS arbitrary refill date which was the next day and would not budge. I explained why the Vet wrote the script the way they did she still refused. I asked her to call the Vet and the Vets office confirmed what I told her about the dosage increase. She still would not fill it one day early without a new script. The Vet was not available so I went home hoping the Vet would call in the script in an hour or so. I called CVS at 8 PM the Vet had not called in the new script and my dog was starting to twitch like she might be getting close to having a seizure. I again asked the Pharmacist to fill the prescription at 8 PM and she refused. I then asked if she would fill it in 4 hours at midnight when the date changed since it was a 24 hour pharmacy. She said yes the pharmacist on duty at midnight would fill the prescription.

How horrible is this, my dog ended up having a seizure before I could get her medication, and the pharmacist refused to fill a prescription 4 hours early due to a self imposed CVS refill date, the pharmacist has the option of overriding by entering a code and her initials.

Again the Omnipotent little pharmacist (she was the Asian one in case you go to that pharmacy) was just getting off on asserting her power and making me wait 4 hours for a change in date while my dog was having seizures even after the Vets office confirmed it was OK to fill the script early.

I moved my dogs prescription to a local independent Pharmacy that does not have these arbitrary rules.

CVS Pharmacy, Old York Road, Jenkintown Pennsylvania

I am filing a complaint about a couple employees of the CVS Pharmacy at this location.
2902 Forestville Road
Raleigh, NC 27616

I was discharged from UNC hospital yesterday and needed to have an antibiotic prescription filled. My physician accidentally sent it to CVS Caremark instead of my local CVS. I told them to switch it to my lcoal, which they did. My mom picked up some medications for me at my local CVS yesterday and the pharmacist told my mom that they did not have the prescription but it would be there tomorrow, (which is now today). They told us to call around 4pm on Wednesday the 8th of November. I called and they then informed me that they couldn't fill it because it has previously been billed somewhere else. My mom had a question for the pharmacist so she got on the phone with her. I don't remember her name but she sounded annoyed with my mom, though my mother was being nice and respectful. She was trying to explain to the pharmacist how important this medication is because I am post transplant (double lung) and fighting pneumonia. Before my mom could even get the words out the lady put her on hold without even saying anything. The music just started, cutting my mom off. I called CVS caremark and asked them to cancel the prescription for the antibiotic, which they did. When I called my local CVS back I got on the phone with an employee named Alberto. I told him about the situation and asked if he could try to bill it again. It worked and I asked him if I could pick the prescription up tonight. He then continued saying "let me check if we have this in stock". Which I already knew they did because the pharmacist my mother talked to previously told her they did indeed have Zyvox in stock. Alberto came back on the phone and straight up lied to me and said they didn't have it in stock. I told him that was false because another pharmacist just told me they did. He continued by sounding annoyed and rudely saying "OKAY OKAY OKAY OKAY OKAY, we will have it ready in 30 minutes." I got off the phone disgusted. Even if he was mistaken about them having it in stock him being rude saying okay around 7 or 8 times when I was just going to say thank you is so unprofessional. So not only was he rude but the female pharmacist was rude and annoyed as well. I don't think these people understand they this is not iust a job, but they have people's lives in their hands. If they do not want this responsibility then they should take themselves elsewhere. This is not the only problem I have had with CVS, or CVS Caremark. I am so close to switching to another pharmacy all together because I am so beyond frustrated with how unprofessional this company can be.

Please contact me as soon as possible at [protected]

Monica Lerew

I do not understand why they are always short staff at the CVS on Alice Dr. Why can't somebody hire people to accommodate the customers. Is there a manager in that department I was told that there is not one so they need to hire one because the place is a mess and lastly I went in today and there was a little boy playing in the back where the workers were working that should be against the law.

on 11/7/17 8:55 a.m. I called the Kerry Forest Location and asked to speak with the Pharmacist regarding a prescription change. She cut me off when I was trying to explain the situation, and then cut me off a 2nd time to tell me she had not received anything from my doctor. What she said was not as rude as how she said it. She stated first of all...second of all...
the tone was insulting, she spoke to me as if I were lying about my prescription or the doctor calling to change it. Because of what my prescription is, they make assumptions about who I am, and treat me accordingly. I used to get my prescriptions filled at Sam's Club I only changed because of my insurance, but I plan to go anywhere that they are respectful and treat me as a patient and not a criminal. They should not treat people differently. That is prejudice. They should treat all customers with respect. Regardless of what the prescription is for. I wonder if they treat Medicaid patients as sub-human.

I had to go to the minute clinic in cvs because I was feeling really bad so anyways after my visit I got some medicine I needed it and when I went up to the cashier she first of all didn't even said hi or anything. She just grab what I was going to buy and scan it told us how much it was going to be so first my mom gave her two twenties because she thought she didn't have change but I did so I told her ma'am I have the change and she pretended like she didn't her me and I told her again and she ignore me again and when she was about to give me the change I told her again I had told you already I have change and she's like I heard you already and I told her well you didn't answer and just ignore me and she said the most dumb thing ever "I was ordering my thoughts" I told her well you should at least answer out of respect and she was all rude about and didn't even apologized.. her name is judeen African American lady. Worst customer service ever!

I brought in an rx to CVS pharmacy in Fresno on Champlain /Perrin today 11/3 @ about 3:30pm. I received the worst customer service ever! The rx was for Oxycodone which I know is Schedule 2 drug since i used to work at pharmacy. I asked the pharm tech if it was in stock since 2 previous Walgreens pharmacies i had been to did not have it in stock and my husband just had surgery a week ago and we just left the Dr appt. This pharmacist proceeded to ask me where we usually go. I said Walgreens. He wanted every location we ever went to and then said why don't you just go there. He kept looking at me and my husband and the script and I knew exactly what he was getting at. I was so offended by his treatment I took the rx and left. I don't need to be made to feel like we are one of those people who abuse schedule 2 drugs especially as a potential new customer. I work at a hospital that preferred pharmacy is Caremark CVS and a vendor was just there encouraging employees to switch. After today's treatment that will NEVER happen. Your pharmacist was out of line and I did not appreciate being grilled about a legit rx. He could have just called the office to verify rather than interogate me.

There's a change in the tone and feeling in the Tarrytown NY store (on 119). Used to be a way more friendly environment but all the familiar faces are gone and it's just not inviting anymore. And when I returned today to correct something, I had a negative experience involving coupons the cashier forgot to scan yesterday. Acted like it was a huuuuge inconvenience and that made me walk away because $4 isn't worth it. Even though your coupons are a terrific perk and make me buy there versus elsewhere. But won't be shopping there anymore. Only to use the Pharmacy as I have for years. Those individuals are still fine.
Just thought you'd like to know.

My 2 year old needed a mask for her inhaler and the mask that should have been requested was not covered by her insurance. Instead of calling me to let me know that CVS was not able to order this mask ($12) they automatically ordered another mask ($33) which took longer to be delivered. I was even on the phone with CVS between 4pm and 5pm yesterday November 1st, before the shipment came in. After they noticed the mix up, they still never called me about the problem. Luckily my brother was with me to pay for this mask because I didn't have that much money on me at the time.

I still do not understand how this same insurance for my son paid for the mask and chamber that my daughter received. I will also be contacting the Insurance Company about that as well.

The pharmacy staff including the pharmacist are very rude.. Everytime you go in there to pick scripts up they are standing around doing nothing and when you need them to wait on you they act like they are in pain/anger to help you...The older male pharmacist is very rude and several of his techs are just extremely rude...This place use to be a great store to shop at, but its just a gossip hangout and a place to laugh, cut up and play on their phones..