CVS

I would like to know why some of the personnel in this store are arbitrary about assisting with the process of the new Moneygram service in the store. A good friend of mine went in there recently and one of the employees told her that she wouldn't assist her because if anything went wrong she would be accused of fraud and so she refused. My friend forgot her ID so of course she had to go back home to get it. Then she came back and wanted to do the Moneygram and one employee directed her back to the employee who refused her. Then my friend told that person that she'll wait for a different person. The person (employee) arrived and assisted my friend and she told her that the last person was giving her a bunch of false information and she was in the wrong for doing that. Now I'm not sure if she was reprimanded or not-maybe she's just a lazy employee. I'm retired and from the old school and when someone tells you to do something at the work site, you do it, and if you need to be trained on something then ask for training. I see that a lot of pharmacies and other stores have their employees cross-trained which I think is a great idea. thank you

CVS Specialty Pharmacy failed to deliver seizure medication ACTH for our five month old infant son who has been diagnosed with Infantile Spasms, a very rare and very serious form of epilepsy. They told us the medication would be sent overnight and would require a signature (due to the astronomical cost. The medicine was not even sent. We did not get a phone call and they have both my number and my wife's number. Zero notice and our precious baby boy will not have his daily shot. If he has seizures it causes neurological development problems, and he screams in shock and pain. This compounded by the irresponsible voice answering system they have. After 25 minutes in a "your phone call is important to us queue, " I finally gave up and pressed "1" to leave a message and be called back. When I pressed "1" the voice system told me the mail box was full. And there was no way to get back into the queue. So I called back. 20 minutes on hold later I was answered by a person who assured us they would send our son's refill medication overnight so he would get his dose. I left early from work to get to the UPS Store before they closed so I could pick up his medication. No delivery. No phone call. You can imagine how my wife and I feel tonight knowing our sweet baby boy will not have his medication.

I called cvs Pembroke/federal, Hollywood, Florida 19549217747 on January 17, 2019 to refill 3 prescriptions, 1 of which was my insulin. The pharmacist said she would have to call the doctor to refill.

I received 2 scripts a couple days ago. No insulin. The pharmacist checked records to say doctor sent script to skokie, illinois and she would request insulin for the next day delivery. (they were out).

Today is january 23. After receiving no text messages saying my script was ready I stormed in today at 5:00 and with no feeling and a matter-of-fact statement, the (lazy!) pharmacist says no insulin for me. At first, she claimed it was not delivered. I told at her to find me some! 2 days?
Her excuse was there were only 4 pens. Who cares, lady? Then there were 5. She was full of bull the moment she opened her mouth. I told her to look in the fridge. Somehow she found some. She claimed that it arrived? But that it wasn't returned? Returned from a customer? No returned to the fridge? I don't know. I don't care. What was it doing out? Is it still ok?

I just seems your people are lazy and non-caring. They don't stock refrigerated insulin immediately, just when they feel like it. They are trained to care a heck of a lot more about the inventory, the computer screen, and nobody gives a crap that I am a sick person and I need my meds and I don't ever expect a 5 day delay. She should have offered me other solutions. One pen. Or a needle and some insulin.

The prescriptions are not being filled. My auto refills have been in process for a week. When I've tried calling there is no answer. You have to go into the pharmacy and hear them not answering the phone. Stand in long lines. When I get to an actual pharmacist, he's rude. I asked for status of my prescription. Explain I have to come in since not answering phones for over a week now. My auto refills aren't getting filled. His reply was that is true. I said of course, I hear your phones. I have to come in and stand in line to see when my prescription will be filled. If I need to transfer my prescription out I will. After whining, yes whining, how understaffed they are. To which I explained that I understand that people get understaffed. But, when dealing with medication you need to let people know which is not being done. They are not sending out text or anything. They are ignoring everyone. My medication is for high blood pressure. For which could cause problems. Then he said it will be done in an hour. When I pick up. They don't even tell me that he didn't fill my medication completely. Only 10 pills. 1 week later and still not filled. And this was the 2nd time going through this with them. I have to remind them to refill my prescriptions. Absolutely no customer service. It use to be a great place to go to. Especially because of drive through. Not anymore. I will be transferring my service elsewhere.

No phone access for info. My Dr. Tried calling was on hold for 30 min. Finally hung up. I have been calling for 3 days. Waiting for up to 45 min. No answer. When your in the store you hear pharmacy 11 calls waiting. Or what ever number it is at the time. Yet No one ever picks up a phone. Must go to store and are met with rude customer service. Said they dont have the staff to answer phones. Long wait time 10 people deep. People just come in look at the line and leave. Drive through 6 cars deep. People complaining in line and speaking of wrong medications being given out. If you cant run an effecient business with proper staffing shut down.

In Beverly MA an ordinance to ban the use of single use plastic bags with a thickness of less than 4 mil came into effect on Jan. 1st 2019. The two CVS shops in Beverly have responded by using plastic bags with a thickness of 2.5 mil. Although it says the bags can be used 125 times, this is clearly not in the spirit of the ordinance and the result is that people will still use them as 'single use' bag and the damage to the environment continues. CVS - please set an example and do the right thing for our community and the environment

On 1/11/2019 I was inside the store at the pharmacy to pick up several prescriptions for my disabled sister. Even though she'd been notified they were ready for pickup, the assistant was unable to find one of them. As I waited, the pharmacist was forced to handle the window customers. He did so very hatefully, at one point saying, "JESUS CHRIST! These people today!".
I gasped, along with the other four customers waiting.
His name is Christopher L. Collins, & at the very least should be reprimanded.
We would change pharmacies if my sisters Medicare costs wouldn't rise.

I have a prescription for medication that can only be administered with a syringe. I've had this prescription for about a year and CVS sells me the medication and syringes so I can inject the medication. A CVS Pharmacists (new to my store) refused to sell me syringes without a "prescription". She had already looked up my "prescription" on her computer to "validate" my medication that requires a syringe. She told me "I would need a prescription for "syringes" - separate from the "medication" prescription". I've never heard of this before. Why wouldn't my doctor not know he would need to write "two" "prescriptions"? One for the medication and one for syringes to administer it. I asked the Pharmacist if she could tell me CVS's policy regarding the sell of syringes. She said she would not. And called the store manager to deal with me. I still have no idea how I can get syringes from CVS anymore. Does anyone have any info?

I currently work for a pharmacy and have run into a major issue with one of the employees within this last week. Her name is rachel and she was last spoken to on 1/15 at 10:40 am regarding a request to cancel a prescription as a pt was waiting at our pharmacy. I got the same response from her as i have last week regarding two separate occasions for prescription transfers, "that the provider needs to stop sending prescriptions 'accidentally' as it is very annoying and time consuming." previous incidents occurred on 1/11, /1/8 and 1/7.

I have worked for cvs pharmacy for quite a few years before the company i am at now. Never have i ran into an issue with any pharmacy with any worker being nearly as rude. We can understand locations get busy and the request for their assistance regardless of what the issue is (prescription transfer, cancellations by a physician, etc) is expected as a courtesy at their convenience. A simple "it will take me some time" will suffice as an answer. However the extremely rude rant that rachel does every single time the two pharmacies i work for and our sister locations have called is completely unacceptable and unprofessional. Not only have we run into complaints by our fellow co-workers, but by mutual patients in which they have wished to transfer their prescriptions to us (almost on average 30 minutes out of their way) - solely because of this employee.

Please address this issue as soon as possible. This employee has gotten way out of hand within this past month. Thank you. The details for the store she is located at are as follows:

cvs pharmacy in target
2700 bell road
auburn, ca 95603
(ph: 530-889-2766)

My daughter has taken norditropin for growth hormone deficiency for many years and I have always received a grant to cover copays/deductibles from the healthwell foundation. It has always run smoothly until last year.in january 2018 they were supposed to bill healthwell for the $4027 copay to release the funds. All they needed was a piece of paper saying the name of the drug, what insurance covered and what the balance was. Every month they send me a bill for $4027 and said they never received healthwell's funding. I must have made over 100 phone calls including 3way calls with both companies. Every time they would assure me that the matter had been resolved and I was all set. The next month the bill would come again. Now I can't even fill my daughter's prescription. They are witholding it until I pay. So I call helathwell and they tell me cvs doesn't file the right papers and the cycle continues. I don't know what to do.

I am the caretaker of my 80 year old aunt who has had to move in with my sister due to her recent dx of Lung Ca.
This is the second time we have tried to get her pain meds filled and this pharmacy does not keep this medication in stock.
I know the government is cracking down on this type of pain medication but if she could wait 10 days to relieve her pain she would not need this medication at all.
So I stopped by the next day to see if by some miracle they had this medication in stock yet and the Pharmacist said very rudely advised me again it would take 10 days to get it in IT IS VERY OBVIOUS HE IS AFRAID OF ADMINISTERING THIS MEDICATION.
Help would not offer any solution nor would he help us in any way way just keep repeating nothing he could do it was a class 2 drug .
If your pharmacist are going to be this uncompassionate to their clients you need to fire them.
My sister has been doing business at this location for over 30 years and she is going to change pharmacies.

My prescription numbers, refills and other pertinent data are often incorrect. CVS REALLY SUCKS AT CUSTOMER SERVICE, RELIABILITY, EFFICIENCY AND TRUST. I am now afraid to take any meds these people are involved with. This has been the case in multiple states so I can only surmise that their top management, like most American corporations, could care less than less about their customers. GET A GRIP YOU JERKS. YOU ARE DEALING WITH THE HEALTH AND WELL-BEING OF PEOPLE.

I was using the public restroom at the cvs in mission Viejo, ca. A man identified himself as a deputy with orange county sheriffs department Started violently banging on the door demanding I open the door. I opened the door to a cvs pharmacy emploee who then ask to see my bag I had with me of my personal clothes inside. He stated that he had to check it without giving any reason to do so. But I agreed to him looking and i had nothing that was taken from the store. Then I was told to leave and would not be allowed back. I did nothing legal wrong or against store policy.

On march 13, 2017 I was in cvs during a blizzard and there was noone else in the store except me and the store manager saw me take something and I was intending on paying for it. I then proceeded to walk out the door without thinking and the store manager grabbed me and would not let me go. He grabbed and pulled on my pocketbook then fought with me. I was struggling with him for at least 2 minutes. I was literally fighting him off of me and he would not let go of me or my bag. He had the other store employee shut the metal gates to lock me in the store until the police showed up.