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Cox Communications / billing

1 Aliso Viejo, CA, United States

I agreed to a contract over the phone for tv, internet, and phone. I know exactly what they promised me. When I got the bill, they did not give me the contract rate... instead said I agreed to a much larger amount for a longer period of time. The claim to record the conversations, but would not use it to verify my agreement with the cox representative. I have paid the amount I agreed to every month!!! Now they claim I owe them 100s more and turned off my service.
Not trustworthy!!! I've spent many hours trying to resolve this with them.

Dec 9, 2018

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