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Countrywide Home Loans / I completed all necessary paper work they took my money for the appraisal and i never heard from them again

1 1199 north fairfax st ste.500Alexandria 22314, United States Review updated:
Contact information:
Phone: 1-800-882-2868

On April 30th, 2008 I started a refinance process on my home of 20 yrs from avariable rate to a fixed rate with an Account Executive Sally Vance who's office was located in Orlando. Funds were taken from my checking account to in the amount of $315.00 towards the appraisal fee which was done on Fri may 9th, 2008. All my required paper work was signed and faxed back as requested prior to the appraisal and I have not been able to touch base with anyone since. my maine contact was Sally_Vance@countrywide.com and all her emails are returned undiliverable. my % quote was locked in at 6% for 45 days until june 16th when they actually had all the required papers signed and faxed back before 6:00 am om 5/8/08
Respectfully, Laurie J. Bakmaz and my present countrywide acct is #[protected]
My new Loan # I was given is [protected]

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Comments

  • Gi
      18th of Jun, 2008
    0 Votes

    My case is similar to Laurie's,

    I contacted Countrywide, our lender when we fell a month behind in March and they suggested we refinance. We spoke to a woman in CW's Pennsylvania office named Lisa Chorpenning-Manes who said she could lower and fix our rate AND roll in the March payment! We gave her just under $500 (which we were saving for the March payment) for an appraisal and submitted all the other necessary documentation to her.

    The whole process dragged out for three weeks, until she disappeared. We finally spoke to someone else who informed us that she didn't work there anymore and we'd need to talk to her supervisor, Stanley Coakley. When Mr. Coakley reviewed the loan, it was revealed that Ms. Chorpenning-Manes had been working out a deal that was NOT what we had originally discussed, and that we didn't even qualify.

    After some salty language, I asked Mr. Coakley what our options were and if he would please send us a copy of the appraisal. He promised to over night it. That was over ten weeks ago. I've talked to him since, begging for a copy of the appraisal, and I left a message on his voice mail last week.

    Anyone who has any advice on how to get a copy of the appraisal, please let me know.

    Thanks,
    Gina Fox

  • Re
      8th of Jul, 2008
    0 Votes

    I agree with everyone on this comment board and I am so sorry to hear about all the trouble that you are all having. This is the reason I started my company. I have helped several people that have mortgages with ASC, Countrywide, and other mortgage companies that don't seem to care if they harass people or suck them dry. The comments I have heard are along the lines of trying to get blood from a stone or turnip, or something like that.

    Contrary to what some people have said on here, I am not trying to be one of those people I mentioned above. My company is a nationwide company that provides services for people that are at the end of their rope. One of the helpful things that we provide is letting you know, before payment for service, if we can assist you and if we can not. If we can not, we tell you why not and what can be done to allow our company to assist you. Most companies won't do that, but we will also give you the reasons why exactly so that, if you should choose a different service, they will not be able to scam you. Now that's a way of saving money too.

    I have a service that actually will take you out of the loop of contact with ASC, or Countrywide or whomever you have servicing your loan. All you have to do is tell me how we can help you. By that I mean, tell us what you are looking for us to do for you and we will pursue the help that you want, no matter what. We have all aspects of the mortgage business covered from being a mortgage mediation company, a title company, a real estate company, all the way to having access to attorneys for litigation or help to avoid foreclosure. No aspect of help is turned away.

    Let me tell you, most of the customers that I deal with have told me about the fear and the frustration of working with mortgage companies that don't seem to care or give them the runaround. To be totally fair, mortgage companies have their ways of dealing with people. Some are good, some are horrible. But one thing all mortgage companies love is being vague. When they are vague, they don't have to give you information until you ASK for it. How does that help you? How can you try to save your home if you don't know how to ask the right questions?

    That’s another reason why I created this company. I take your number out of their "system". When they mail you something, it goes to me. I take the burden away from you so you can live your life without the phone calls and the letters. And the rudeness!!! Oh, man, if I told you some of the stories I have heard...let's just say, it’s not pretty.

    I know that some people are going to look at this comment and go, this guy is trying to drum up business. Well, you're right. But here's the kicker. I used to work in mortgage collections. I used to make the phone calls and send the letters. I used to work around the people that make your lives hell. And I kept asking myself, why? Why are these people not being told about the help that’s readily available? Why are these people not being helped to make payment arrangements that are realistic? Why does this company care more about the money than about customer service when that is supposed to be their primary objective?

    That's why I got out. I can not stand collections. Just because they are hiding behind a company name they think that they can say anything or act anyway they like with the customers, being friendly with one and the next 40-50 they can treat like crap. Where is the customer service?

    I take all that frustration away from you and create solutions that work. I know that it may be hard to swallow, but I do. I have done it for several people. And I can do it for you too. If you want more specifics or just want to talk to me, call my office at 888-453-1518 and check out the website, which is being updated with a few new options available. And this isn't just for people facing foreclosure, people that are current and want to pay off their home early, call me. I can and will help as many people as I am able to. What have you got to lose? Website address is http://www.onlybusiness.com/members/RealtyMediationService...and if not for you, best of luck. In all your endeavors.

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