Menu
Bank of America Customer Service Phone, Email, Contacts

Bank of America
reviews & complaints

www.bankofamerica.com
www.bankofamerica.com

Learn how the rating is calculated

2.1 1574 Reviews

Bank of America Complaints Summary

457 Resolved
1106 Unresolved
Our verdict: When using services from Bank of America with a poor resolution rate, be vigilant. Understand the common pitfalls other customers have faced. Prepare thoroughly for any interactions with their customer service, and consider alternative solutions if your issues are not addressed satisfactorily.
Verified
The authenticity of the customer service contact information for Bank of America has been meticulously verified by representatives from ComplaintsBoard using our proprietary verification system.
Click here to get notifications about new complaints of Bank of America. We promise not to send you any unrelated messages
Share
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review
File a complaint

Bank of America reviews & complaints 1574

Filter reviews by rating
5
0 review
4
0 review
3
2 reviews
2
0 review
1
9 reviews
Sort by:

Newest Bank of America reviews & complaints

ComplaintsBoard
J
11:26 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Bank of America claim for paul smith, loan officer, eloan company

Claim for Paul Smith, loan officer, ELoan Company (www.eloan.com)

After i paid $435 as guarantee fee for $1500 loan, he continued to ask me to pay another $190 for processing it.

10 Oct.2014. I answered a phone call from Paul Smith, he told me that if I loaded $110, he would process $1000 loan for me. I asked whether it would be available or not if I loaded two vouchers, because I had one with $50 in it. He answered “no problem”. What I needed to do it was to load $60 in another voucher. After i finished loading, he told me on the phone that it couldn't be processed, it should be available in one voucher. So i loaded $150 in one voucher for loaning $1500. Then he processed it. Half a day passed, he said that something was wrong with software in the eloan company. So he had to arrange transferring money via Western Union, asked me to load another $172 in one voucher as transferring charge, i did without second consideration. One day later, he said that i had missed my middle name in the application form, so it would unavailable for transferring loans via Western Union, what I needed to do was to load another $172 in one voucher. If I wanted to get the funds to my bank account, I needed to load$190 in one voucher. The following is the letter Paul Smith sent to me:
“Actually the thing is that we are returning all the money which you had paid and this $190.00 as well so that's why you will receive $2122.00 into your account but you need to pay unblock charges of $190.00 …….. so until you pay $190.00 i can't transfer the funds.”
proofs i will upload later

Read full review of Bank of America and 6 comments
Update by janesaustin
Oct 27, 2014 9:38 am EDT

Loan officer Paul Smith, eloan campany. The crimes committed
1. fraud money(proofs of written document)
2. made fake written document in the name of eloan incorporated (proof of written document)
3. mislead the customer using eloan incorporated website: eloan.com instead of eloancompany.com.(proofs of emails contents). I submitted the massages to the eloan company, no response for them until now.

Update by janesaustin
Oct 23, 2014 12:32 pm EDT

corrected website: www.eloancompany.com

Update by janesaustin
Oct 22, 2014 4:18 pm EDT

proof format is PDF, can't be uploaded here, the content is as follows:
HELLO,
Ms Zhao Shuyan
Subject: Loan Confirmation
Loan Approval: M22AN
Loan Amount: $1500.00
Loan Term: 12 Months
Monthly Payments: $150.00
You have paid $50.00&60.00, $150.00 and $172.00
but due to you didn't fill your middle name in application that's why we have to make your transfer once again so please pay$172.00 and you will be getting 2106.00 from western union today. For more detail please contact to your loan adviser.
(NOTE: DO NOT SHARE YOUR LOAN ID WITH ANY OTHER COMPANY OR WITH ANY PERSON)
Thanks and Regards
Loan officer
Paul smith
Eloan
+[protected]
www.eloan.com
Terms and Conditions
...
Repayment Guarantee
...
Loan Amount Breakup
...

Certain limitations apply. Subject to approval. Short-term loans are not intended to be long-term financial solutions. Customers with credit difficulties should seek credit counseling.
Important information about advances at Advance America 2013 AARC.LLC.All Rights Reserved.

Hide full review
6 comments
Add a comment
D
D
daniel nunes
Quincy, US
Apr 26, 2011 1:07 am EDT

123expresscash.com work together with Mongo Rewars they rip people off, 123expresscash.com pass your private inofrmation to Mongo rewars when you apply for loan, Mongo rewards ripp me off $99, 95 from my new checking account

123expresscash.com - [protected]

S
S
shadcam
, US
Dec 20, 2010 7:11 pm EST

I had a title loan with this company prior and use my card to make a pmt in the store. I looked in my acct and the company had process another charge to my card without my authorization.

K
K
Kimberlry Walker
Riegelwood, US
Dec 11, 2012 12:08 pm EST

I too was scammed by some fast talking Indian/Pakistan woman and man. They charged me 89.00 application fee and an application fee per month of 19.95. I was promised a loan of 1500.00. The phone numbers are incorrect and fake. I called this number [protected] that they called me from and it is disconnected. They also gave me these phony customerservice numbers and recordings come on to tell you to email them and someone will contact you in 3-4 days. If you were approved for a loan then someone will call you.

V
V
vivianne
Newcastle-upon-Tyne, GB
Feb 19, 2009 8:43 am EST

TGL HAVE TAKEN 49.99 OUT OV MY BANK WITHOUT AUTHORIZEDSATION AND I WANT IT BACK AS I WAS NOT AWERE OV THE CHARGES I HAVE BEEN IN TOUCH WITH MY BANK AND ALSO TOLD THEM THAT IT WAS NOT A AUTHERIZED PAYMENT AND THEY HAVE PUT A FRAUD FORM IN AND THEY TOLD ME TO CONTACT YOUS ABOUT IT AS I NEED TO SEE IF WE CAN RESOLVE THIS MATTER AS I DO WANT THE MONEY BACK ASAP yors truly mrs vmdryden

Y
Y
yntatt
, US
Apr 26, 2011 4:39 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

they keep calling my work phone and cell phone. I thought they were real. Please tell me they stopped calling you after the day that you applied

S
S
Shannon36535
Foley, US
Dec 20, 2010 7:45 pm EST

Did you contact the loan company? Perhaps it was an oversight and they can credit your account. I know we process cc's online and if you accidentally hit the back button it charges the customer twice.

ComplaintsBoard
B
10:37 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Bank of America poor service

My wife and I recently went to the Bank of America branch in Murphy, TX on FM 544. I want to file a formal complaint against the Assistant manager, Anayeli Cigarroa, and the branch manager. They refused to provide quality customer service and were both quite rude. Anayeli Cigarroa is apparently prejudiced against white people. She told me “white trash men like you have no class.”
I had a check drawn directly from my TDAmeritrade account and she refused to make the call to verify the funds. Her supervisor, the Branch manager also refused to release the hold on my funds. Then she looked at me and coldly asked “Why do you need the funds?” I told her it was none of her business what I needed to use my own money for.
The Branch manager told my wife to shut up or he would not release the hold. Then they asked me again what the money was for. Their behavior was rude and inappropriate. I am a high asset customer who will likely take my business elsewhere. I also intend to tell this story to a friend in the media.

Read full review of Bank of America
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
G
6:13 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Bank of America loan modification

I have been requesting a home loan modification since 2011. I was told by bank of America to contact an agency locally that could help me obtain the proper paperwork to do so as well as help me fill it out and make sure that I had all required documents to send in for the request. I did so and was told by my local agency that i qualified for a modification on my home loan, however every time i turned around they were requesting the same documents that i had already sent in repeatedly. This went on for more than a year in 2013 they decided to give me a trial home loan modification however it was not a loan modification it was actually an increase they raised my house payment over 200.00 more a month. how do they expect people to pay more when they are not able to pay the required amount which is why they are asking for it to be modified. I am now back in the cat and mouse game of re applying for a loan modification they are constantly switching who is suppose to be my contact and when I do finally get someone they never return my phone calls. I have sent the home affordable papers several times along with the list of required documents and again they are saying they didn't get certain pages or they need something else or something was not signed. I do not get how if they got the packet they find their selves claiming they didn't get certain articles of the packet?! Someone needs to step in and hold Bank of America accountable for people losing their homes due to their lack of assistance and they also need to be fined for not using the bail out money properly please help

Read full review of Bank of America and 1 comment
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
1 comment
Add a comment
M
M
mariesanan
San Antonio, US
Aug 11, 2014 10:39 am EDT

We lost our home in 2011 trying to catch up on our payments by selling our call and personal belongings but due to the incompetence and system of running things we still lost our home and ended up in debt for the fast 2.50 years. Bank of america kept giving us the run around . so we be came home less they are heartless...

ComplaintsBoard
Y
10:32 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Bank of America mishandling account and this mishandling has effective my credit

I was diagnosed with breast cancer sep 2013. My home loan is with bank of america. I contacted them to see if they could forgive my loan payment for six months. I completed all kind of forms and dealt with representatives from co. n caroline, simi valley asking for the same information. i had sent this information to whoever asked for it. this went on from oct thru apr 2014. finally they told me i was approved for harp. i had already advised them in many letters and phone conversations that i did not wish to refinance or have late fees waived. my answered to them did satisfy them because i continued to receive letters from them (simi valley co, n caroline asking me to submit payment under harp with the special coupons they had sent. I made my regular monthly payments timely but the payments sent for may and june 2014 was not applied to my mortgage. I called stating that my payments had not been credited talking with customer services. they advised that the payments had been received but had not been applied. they could not apply until my customer manger, corey [censored]an released the funds. i telephoned corey he advised paperwork would have to submit and that he would take the necessary action and would let me know when accomplished.. on friday ( jun 27 2014) i was advised that bank of america had reported to the credit bureau i had not paid my may 2014 payment. their mishandling has ruined my credit. corey [censored]an was telephoned but his voice mail notified me he was on out of the office til sometime in julyand to contact his supervisor for immediate assistance. i contacted the supervisor she was not avialable and left her superviors name and number. i left a message and contacted her supervisor. he was not available and i left him a msg.

Read full review of Bank of America
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
B
12:15 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Bank of America home loan modification / foreclosed

I have been working with bob baer w / boa. I filled out every single packet they sent, every single piece of paper, and i have recording after recording of him agreeing over and over to our loan modifications. We in fact ask him on the phone over and over to repeat that he is agreeing to this and he does agree repeatedly to "his terms". After i mailed the money bob baer asked me to, i never saw the modifications, we called him out on it and he said he never agreed to any terms. We told him we had every phone conversation recorded and he hung up on us. A month later i came home to find out my home had been foreclosed on. He was dual tracking my loan. Boa was sued in federal court for this. My attorney called bob to try and work something out and he is ignoring us. I am losing my home in ten days because of this creep. Record your phone conversations and keep records of everything! We're in the process of filing motions in federal court. Good luck and god bless. We are also posting the phone conversation on youtube with other documents to warn consumers about bank of america. They are awful and should not be in business.

Read full review of Bank of America and 1 comment
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
1 comment
Add a comment
F
F
Fred314
, US
Jun 04, 2014 12:37 pm EDT

Sorry, now you know. You should not mail money until you have a written agreement. You phone conversations were just negotiation, if this, then that, if that, then this. In the beginning, you did sign a written agreement, that said you pledged the house to pay the loan if, for any reason, you were unable to make payments.

ComplaintsBoard
J
8:35 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Bank of America Damaged clothing

I brought 5 articles of clothing to Countrywide Cleaners for dry cleaning services. When dropping them off, I verified that all articles of clothing were being Dry Cleaned only. One of the articles of clothing was a merino wool sweater, which shrinks unless its dry cleaned.

After picking up my clothes on the following day, I noticed that two of my pieces were damaged. The metal designer tag on my polo was nearly ripped off of the shirt) and a large yellow stain appeared on the shirt. My merino wool sweater was shrunk to nearly half its original size. I verified with another dry cleaning company and the manufacturer of the sweater that proper dry cleaning would not shrink this article of clothing.

I was told that the manager of this location would call me the next business day(monday), but that did not happen. The business does not return/answer my phone calls either.

After further investigation, Ive learned this business receives an F rating from the better business bureau.

Read full review of Bank of America
Hide full review
ComplaintsBoard
S
10:38 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Bank of America home loan modification scam

January 2014 I applied for a home loan modification with Bank Of America to try to get my mortgage payments lowered. I got behind on my bills and I knew I would NOT qualify to refinance. They had me fax, mail, and fax documents while the entire time they were assuring me that things look "really good"..I am disabled and I have a teenage child who also receives social security because of my disability. When I first applied for my mortgage they used my daughters income and now that I am trying to modify my loan they are telling me that they CANNOT use her income. They want to do a Short Sale. THAT IS NOT GOING TO HAPPEN! I am NOT behind on any mortgage payments and don't plan on it. They suggested for me to stop making payments for 2 months then it would be possible to get the modification approved. WHY? Why should I take the chance of not paying my mortgage payments and losing my HOME? We have NOWHERE else to go! I have NO other family! I think the Bank of America home loan modification process is a TOTAL SCAM! Is there anyone out there that can help us? I REFUSE to let BOA win!

Read full review of Bank of America and 2 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
2 comments
Add a comment
S
S
sdphrp
Mont Alto, US
Jun 27, 2014 7:15 am EDT
Verified customer This comment was posted by a verified customer. Learn more

SATISFACTION! BOA has approved my home loan modification! It has been a VERY long and stressful process but, in the long run it was actually worth it! My advice to everyone that is trying to do a home loan modification.. DON'T GIVE UP! BOA has their guidelines, but they (Marc Meyers) has worked with me daily to get this process accomplished! I'm NOT saying BOA is perfect.. But what mortgage company is? I LOVE our home and I plan on this being MY final home!
Anyone that is in the process of a home loan modification with BOA work with them and give them a chance!

S
S
sdphrp
Mont Alto, US
Jun 04, 2014 11:15 am EDT
Verified customer This comment was posted by a verified customer. Learn more

I get the impression that they think they are above the laws and they pick and chose whom to help! I contacted a representative.. I don't remember which one because I have contacted so many., But the person I spoke to about BOA actually said that she gets the impression that I am being targeted.. "INTERESTING"! I have done everything requested from BOA for the modification and yet they denied me! I am wondering if they are Mafia oriented? (Just a thought!) I'm sure the President/CEO Mr. Brian T. Moynihan goes home to a NICE HUGH HOUSE that is already paid for BY US (POOR BOA CUSTOMERS) laughing himself to sleep every night saying "SUCKERS"... Well I will NOT go down WITHOUT a fight! I AM a proud homeowner and I plan on keeping it that way!

ComplaintsBoard
J
1:19 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Bank of America partial land release

I have been attempting to obtain a partial land release. We have 40 acres and want to sell 35 of the farm land. We have an equity loan with Bank of America and need them to authorize a release and tell us what requirements we must meet to do so. Our primary mortgage holder (Citicorp) has authorized the release as we have completed the paper work, obtained a survey and had property assessments. We are due to close on the land sale in two weeks (per Citicorp) and I STILL HAVE NOT HEARD A WORD from Bank of America. I was told we would receive documentation within 48 hours and that was two weeks ago. No response to email when referencing equity but if I do a general inquiry, they say they will look into it. When I call the department, I can only get a recording stating they will contact me within 48 hours (not a single call back yet). When I speak with customer service, they can do nothing except to send the department an email escalating the matter. The sale may fall through as we have NO idea what Bank of America may require. No one at Bank of America can get us in touch with a single soul in the PARTIAL RELEASE department. I also found out while working with a loan modification rep (who is very helpful) that our account information was a mess. Even though the statements have both our names on it and appears on both our credit reports, the account was listed under the husband but with the wife's social security. We had to send a copy of SS card, make MANY calls to corrrect THEIR ERROR which apparently occured when they took over the LaSalle Bank business with whom our accounts were with originally. It took nearly TWO MONTHS for them to correct this. Different departments had different information - what a mess. Funny...they sure have the information correct when payment is due. We will be cashing in some investments just to pay off our equity loan and be done with Bank of America. At that point we will close ALL our accounts with them, and there are five. They give misinformation IF you are fortunate enough to get in touch with a person in the correct department! NO ONE can help you ...so much for customer service. I will never again do business with Bank of America.

Read full review of Bank of America and 1 comment
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
1 comment
Add a comment
J
J
Julie Maria
, US
Apr 19, 2017 1:12 pm EDT

I have been having the same experience for over a year now with my partial release. It is unbelievable the complete lack of contact, despite multiple messages and various phone numbers. The sooner I can be done with this company the better.

ComplaintsBoard
S
8:50 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Bank of America make home affordable program

We applied for the making home affordable program. What a night mare. We applied over 2 1/2 years ago, still at step one. We have sent the paperwork the same paperwork over and over again. Won't let us talk to a supervisor. We have some case worker that calls every 7 days to say it is in review. What a joke, I have screamed yelled etc nothing works. I am gonna yell to everyone who will listen BANK OF AMERICA WILL SCREW YOU. OUR HOUSE IS NOW TWO YEARS BEHIND IN PAYMENTS.

Read full review of Bank of America and 3 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
3 comments
Add a comment
R
R
Rebecca Harmon
Elizabethton, US
May 02, 2014 1:13 pm EDT

I got a loan modification approved through BOA. Dropped my payments by almost 300 dollars. What they didn't tell me, even though I was making my monthly payments, my house payment wasn't being paid. The money I sent went into some sort of fund for 12 months till the modification was approved. Then it payed my house payment. When I went to look for a car, BOA had listed an I9 on my credit. What this is states my house payment was greater than 90 days past due for reported 9 months. Took my credit score down from 708 to 564. I couldn't get a car approved because of what they did. I screamed at them too. it didn't so any good. I did pay my monthly payments in the amount the loan counselor told me my payments would be. And I still got screwed.

J
J
Jmc20108
Clarkston, US
Apr 11, 2014 8:04 am EDT

I went through BOA for the affordable home program also. It was a nightmare! I ended up refinancing with Quicken, it was fast easy and they saved me $100.00. I found out during the refinancing process with Quicken BOA put a lien against my house in the amount of $900 for administrative fees. I never signed anything approving this and when I ask them to send me a copy of this so called paperwork, they never did! I wish people like me who where just trying to do the right thing and NOT walk away from their house had some rights! I have had friends stop paying their mortgage, live in their homes for years, purchase a nicer home and never to this day have they had to be accountable for the foreclosed home! Some filed bankruptcy after it all too! Just goes to show it doesn't pay to be honest & pay your bills in this messed up world!

M
M
MkStItCh
West Seneca, US
Apr 01, 2014 11:17 am EDT

Just a thought... Maybe you could solve the problem by paying the mortgage.

ComplaintsBoard
B
10:59 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Bank of America unscrupulous business practices

We had a pipe burst the Sunday before Thanksgiving, 2013. AAA handled the
insurance end, and was so poor that we had to hire a public adjuster to force
them to pay for the damages. Of course, as holder of our mortgage (originally
through Countrywide), BofA was
listed as co-payees on the check. I called the property claims division to get
instructions on how to proceed and followed them to the letter. The first
disbursement check that was sent to us was for half of what it should have
been and took two weeks to arrive. Even though the check was drawn on BofA, they still wasted precious time in disbursing funds to us. This was the end of January, 2014.

I had our contractor lined up & ready to start, but didn't have enough money for the deposit, so we had to wait for the remainder of the original disbursement to be sent - another week went by. To get the rebuilding process started, I put several things on my personal credit cards, which shouldn't have been necessary. We were finally able to begin the real work in the end of February, 2014. The first visit from the inspector was another fiasco, where he was only available between 11am and 12n, so I had to take more time off of work to be able to meet him on his time line. He put our progress to that point at 68%. BofA called to tell me that they'd only release another fraction of the second disbursement. I was able to persuade a manager to send the whole amount after faxing all the bills I paid out of pocket to that point.

The last of the work was completed on March 10, 2014. I called to have the final inspection and disbursement released. We're in the process of refinancing with another bank. They have told me that BofA won't send them the payoff settlement figures, which is another game they're playing with us. The inspection is scheduled for today with the same inspector as the last time. Somehow, our insurance report is mysteriously now missing from their files, even though he had it the last time he came out.

Dealing with BofA property claims through this process has added insult to injury.

Read full review of Bank of America and 1 comment
Hide full review
1 comment
Add a comment
D
D
David Thayer
, US
Dec 11, 2015 6:44 am EST

I totally agree, Bank of America is the worst, very corrupt

ComplaintsBoard
G
5:52 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Bank of America fraud / credit tampering

We gave back our house in Sept. 2008 rec'd our Deed of Lieu in 2012 when Bank of America sold the house to a Bank in New York in Feb. 2012 never telling us of the sale; we found out when we went to Kingman, AZ, treasury's office and paid for the copy showing the house was sold. We each filed an 1099C in 2012 with the IRS. We have made several attempts to have them remove the $179, 713.00 amount from our credit reports as they do not own the house, NOR do we owe them money. One time we were told to just get an attorney and sue, knowing their deep pockets and Government backing will allow them to commit these ILLEGAL acts and get away with it. We are convinced there are many if not millions out there Bank of America have done this too! By still being on our Credit Reports for money NOT owed to them they have ruined are Credit and Reputations, Characters as I can not find a job even with an University Degree because of my credit, and Kathy who is Disabled can not get a vehicle that can carry her chair/scooter so she can go to the Doctors, and other places. We also fell that they have done this as a HATE CRIME toward us as we have turned them in to you which turned into a Class-action Law Suit involving several states. Sincerely, GloryaJane Ryan & Kathy A. Blakeman.

Read full review of Bank of America
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
C
9:55 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Bank of America credit card declined

I live in North Carolina. My card was declined in Tennessee (an adjacent state) because BOA decided I was "out of my area". I called and told BOA that I was going to be traveling cross-country and in Mexico. They agreed to let me out of my playpen. On the 6th day in Mexico my card was declined. When I called they said I had been "gone too long".

Their rationale seems t be that if my credit information was stolen online it might get used in another state or country. That's reasonable but I told them WHERE I was going and left a trail of gas and food purchases across the country into Mexico. In another country is the worst place to be stranded without credit.

My Complaint: If the computer can be programmed to cut off my travel because I am not in my home state or have been on the road too long, why not hire a high school programmer to have it send me an e-mail and allow me to verify my location a day or two before cutting off my credit and causing huge difficulties. Answer: because BOA COULD CARE LESS.

Read full review of Bank of America and 1 comment
Hide full review
1 comment
Add a comment
M
M
mhadipour
Torrance, US
Oct 28, 2009 2:52 pm EDT

Bank of America elected to increase the intrest rate on my credit card after one late payment to 29.9% and after being on time for 14 Months they refuse to lower it.
I called and complained only the hear that my credit card is not set up for revioew and rate reduction it can only go up !
There must be a law against this, does any one know how to get help

ComplaintsBoard
B
9:58 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Bank of America international wire transfer

Bank of America steals money from every international wire transfer they process for their account holders. The way the scam works is that they do not conduct international wire transfers in dollars. They convert the dollars into the foreign currency at a very unfavorable rate for the account holder, far worse than the normal exchange rate for that day. When the money is received, about 5-7% of the transferred amount remains in Bank of America's pocket because of the below market exchange rate they use. They rely on their account holders to not compare the exchange rate they provide with published rates online, due to the account holders' assumption that this large American corporation would not engage in such bold fraud with impunity. Sadly, that trust is misplaced.

If an account holder coordinates with the wire transfer recipient to determine that a substantial portion of the transferred funds has been embezzled by Bank of America and calls the foreign currency transfer division, they have a scripted answer that the exchange rate you look up online is not the actual exchange rate available to people converting small amounts of currency. This, of course, is a flat out lie. If you look at the exchange rate offered by Western Union, for example, it will correspond exactly to the rate that you find online. If the account holder confronts Bank of America with this information then they change tactics and simply inform the account holder that he agreed to the exchange rate they used and there is nothing he can do about it. Online search reveals they have been engaging in this unethical practice for at least five years.

Obviously, no individual account holder is likely to lose enough money to justify legal action. The only way to confront them is to publicize the unethical practices of Bank of America as much as possible so that their current account holders will not use them to conduct international wire transfers, or will close their accounts entirely and move them to another institution (which is what we intend to do). We are young, successful professionals with three children and I can guarantee that neither we nor any of our children will ever be Bank of America customers again. While we won't ever see the $700 that Bank of America embezzled from our account again, we can at least take comfort in knowing that Bank of America will sustain far more than $700 in lost business profits as a result of their unethical business practices. Hopefully in the future, someone will pursue a class action suit against Bank of America and any other banks that defraud their own account holders in this way.

Read full review of Bank of America
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
I
10:25 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Bank of America modiciation

Hi, just like to place a complaint as well, it being 3 years of wells fargo is really ennoying . Its abused for a customers who were with fargo for long time, . No help from wells [censored]o, what is the use to call in and ask for "hardship" my husband sufer a stroke, this is a big "hardship", I tried to modiy my house in 2009, 2010, 2011, 2012, 2013, Every year i was dragged for a year, all papers at my end was supplied to the bank for a modiciation. Noone never got back to me, when i was calling to the bank ask for a signed person, i come to know from other representaing not longer with the bank. What king of trick is that. Instead of help people with "hardship" Wells Fargo Bank puts you in more trouble. After which owners ends up in forclose status.
2013 i start again to do modiciation on the house thats what i was told. After faxed all my document to the wells fargo, after was asign with some one by the name Marine Villarieal who gathered all my info and doc, staited on 010314 " everything is fine, all papers in, will be forwarded to underwriter, " suddenly on 010514, called back to me by questioning me regarding my documents again, which was collecting document two month priour by him, before forwarded them to underwriter, also had no manners to speack with the client. . I think its a big abuse toward people who alrealdy suffering "hardship" someone really needs to look in to that matter. Irina Glelizer

Read full review of Bank of America
Hide full review
ComplaintsBoard
J
8:21 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Bank of America closed my account

on 12/17/2012 deposited a ck for my sale of hottub. just to be sure i waited for it to clear to release my item.
when it did not clear i called the bank they told me the check was fake and closed my account.
They did not give me the funds so I asked if I could open a new one since I contacted local police and FBI and I would bring in a report.
They said I could never again open an account with them. It is not like they gave me any money. Even the FBI said that is wrong that i was scammed. He suggested I get another bank. If they bad mouth me can I sue them?

Read full review of Bank of America
Hide full review
ComplaintsBoard
T
7:46 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Bank of America identity theft internal employee theft other employees covering up the fraud

I started conducting business with the Middletown, Ri branch in August. Since then I have had thousands on top of thousands of dollars stolen in fake ACH debits, deposits that have gone missing erroneous withdrawls and more. I have brought this to the attention of the executive offices and the claims department who at time has credited my account only to find some bogus reason to deny the claim I have been banking with B of A for 15 years and I never had a problem. The transaction history has always been the same for the most part but no one seems to think all of the things that have taken place on my account is uncharacteristic based on the fact that I have rarely filed claims in the 15 years my account has been opened, this did not begin until I made the mistake of utilizing the Middletown RI branch. I have more than a good idea who is responsible for this and they will eventually be brought to justice. I will stop at nothing to expose this inconsiderate thief. I attempted to close the account out twice and for some reason it was not done. The funny thing is after I finally did close the account and open another one, Risk Management decides they are closing the account due to fraud which I suppose they are trying to insinuate is me. I have offered to take a polygraph and that was ignored. Currently, I have filed complaints with local law enforcement, the state police, FBI, OCC FTC Department of Justice and a few others. I will be pursuing civil as well as criminal charges where they will be forced to stand jury trial. BOA does not care about their customers in the least. They are also responsible for trying to ruin my credit which I can fix easily due to the fact that I put a freeze and fraud alert on my report when the fraud began, . I was also threatened with being reported to Chexsystems. However, they told me my banks were the ones stealing the funds by way of ACH. I was later told I was not going to be reported to chex systems. You never know with these thieves though as all you get is lies and contradictions to the answer previously received. The president/CEO should be fired immediately for allowing all of the fraud and deception to continue as he turns the other cheek as and acts as if he knows nothing about it. I simply want what belong to me and that is my money! If this thief is in need of money to support whatever habit he is supporting, I suggest he get off of his overgrown A** and find a better paying job, but at least have enough self respect and integrity to leave a single disabled mother of five's funds alone as I have worked for years to build a decent life for my children and I. What a coward to go stealing and what classless, inhumane group of individuals we call people that work for this corporation. I just keep praying that karma will show his ugly head sooner rather than later and make this coward own up to what he is doing. In my heart and soul I know who it is and I will see to it that you suffer the highest criminal prosecution I can get. Then I will see to it that you sit on you oversized butt with a bracelet around your cankle! I am past furious, exhausted and beside myself that this fool feels no remorse and has not attempted to rectify the situation. The least you can do is figure a way to make claims stop denying the claims I filed after YOU stole my money and YOU know who you are as well as I do. It's a matter of exposing you. Hopefully the Secretary of States office will want me to tell my story on the news as they mention it to me. You are rotten to the core knowing my home burned down in early September, along with my best friend passing two days after that and me having to get into a home quickly. However, you stole the money for the rent. I was in the process of purchasing a home for my children to call their own and you have ruined that. No one has ever given me anything and I have NEVER stolen from anyone! Integrity is a word I am certain does not belong in your vocabulary.

Read full review of Bank of America and 1 comment
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
1 comment
Add a comment
Belleville
Belleville
Cincinnati, US
Dec 21, 2013 6:11 am EST

It is so difficult to reach someone with this company. You have to search online for a number because the number that was on my statement was disconnected. When I called to pay off my balance the automated system told me that "there may or may not be a fee charge, " but doesn't say what that fee may be. I never received bank statements for my payments. I sent a message on their website for someone to contact me via phone, but they just sent an e-mail. When I responded to the e-mail and asked again for someone to call me it took 8 days ((yet they said we'll contact you and your convenience)). I unfortunately got my loan transferred to this bank by M&I (now HMO) but I recommend that if you have a choice do not pick this bank!

ComplaintsBoard
T
9:17 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Bank of America hold payments out/don't apply to account

Ever since Bank of America took over Countrywide they have been holding our payments out and now say we are 26 payments behind. I have proof we are not that far behind. The statements they send show something called miscellaneous in which they refuse to explain. All my payments are showing In that category and not as a monthly payment. It's their fault that it shows us behind in payments, now they want to foreclose on our home unless we pay $25, 000.00. They keep denying our modification loan stating my husband makes too much. They can't add. They think 2000 + 2000 = 8400. Their full of crap. Their nothing but lowlife ### who rip people off. It makes them look like they are embezzling our money we pay.

Read full review of Bank of America
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
C
2:27 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Bank of America foreclosure of mortgage

In Sept 2011, my father was diagnosed with lung cancer. He owned a 40 thousand dollar rental property in Conyers, Georgia since 2005. He was always current with his mortgage. Shortly after the purchase the taxes went way up and the property made no profit. He still paid the mortgage. In spring of 2012, his cancer had become so aggressive that he could no longer keep the home. He tried to do a short sale with a realtor. He tried working with BOA, and they put him in touch with a company called REDC. He found that he could not do a short sale or a deed in lieu of foreclosure due to a lien on the home from prior to his purchase of the home. There was already a lien on the home before he owned the property. It was a bad title search. He tried with all his effort to give the property to BOA. He jumped through ridiculous hoops that Bank of America set for him. He had his renter move out, knowing that he could not insure a vacant home. Bank of America required it. Shortly thereafter, he received notice of cancelation from his insurance company. Bank of America sent him letters stating it was his job to insure the property. At wits end, he gave up. He did not make anymore payments to BOA. BOA wanted the mortgage money, and REDC refused to work with Dad because of the lien prior to his purchase of the home. Bank of America started harassing Dad, DAILY! They would call and demand payment, they were not nice (which is somewhat expected when a bill collector calls.) The calls went from daily to hourly and then sometimes within 10 minutes he would receive another call from BOA collections. I tried to handle some of the calls because Dad could no-longer remember the answers to the exhausting list of questions that BOA used to confirm his identity. BOA refused to deal with me. Dad and I faxed written permission for me to handle the calls as the harassment was out of control. The collections agents for BOA said they worked a queue and they had no option on the collections calls nor did they know that we had just been on the phone with another collections agent just moments before. I finally sent a fax (with the help of a kinder collections agent- who was willing to listen). Dad was in hospice.. the fax was a cease and desist fax. We wanted absolutely no contact from BOA. We tried to work with them, they were and still to this date are unworkable. Currently BOA is now harassing me, the daughter of the mortgagee. They have NOT foreclosed upon the property. Dad passed away in Feb 2013. BOA harassed him so badly, in a way that was so wrong. It didn't matter to the collections agent that Dad could barely speak because he was so short of breath, nor did it matter that they had called his house and had to ask 15 identifying questions upon him before they would ask him for money or did the frequency matter. They didn't care about his well being, that he was on hospice and expected to live only a few weeks. Now they call me several times a week, they want me to know a huge list of identifier questions about Dad and a property I never owned. I am being harassed! I have had enough BOA, we have said and continue to say, we DO NOT have any interest in the property in question. Foreclose immediately! In July 2013 I received several letters from lawyers representing BOA that a foreclosure would happen July 2nd. After talking with Omatola from BOA, that never happened. I wish BOA would get their story straight. In the end had Dad lived, he may not have owned the property after all the payments were made, the title was never clear upon its purchase. Whose fault was that? We were grieving for Dad and with Dad but at the same time being harassed at all hours. I changed my address and phone number with BOA, and still they call and harass. I LOVE YOU DAD and MISS you everyday.
[protected]@charter.net

Read full review of Bank of America
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
M
12:50 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Bank of America winnings from sweepstakes

I, have receive a phone call by Mr Mark Benit, who is saying that he works for Bank of America, and the bank receive funds from America pch sweepstakes & I, have won . And I, need to claim the money . It is here with our Bank, and why have you not claim it . This is the number he gave me to call [protected] him . This has happen to me 3-days ago . I, did not give him any personal information . Please help me, thank you . If, you wish, email me : [protected]@columbus.rr.com . I, think he said the Claim - blank- dept .

Read full review of Bank of America and 1 comment
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
1 comment
Add a comment
mrbose
mrbose
Rohnert Park, US
Sep 18, 2013 2:53 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Are you frickin crazy scam scam scam

ComplaintsBoard
L
7:11 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Bank of America eric myers

Mr. Myers should not be part of American Spirit Federal Credit Union as he does not represent what a credit stands for. Mr. Myers was rude, unprofessional, and confrontational when I called to let him know when I could pay on my loan. Mr. Myers stated that it was not acceptable. I returned his call as he has been leaving
threatening messages about filing a judgment against me. My Myers made it clear that he didn't care about my business and previous history with the credit union. I mentioned how I paid previous loans off and was never late on them and he said that you cannot rest on your laurels which offended me. Mr. Myers played games on the phone by hanging up stating that I wasn't listening to him and I chose to talk over him. I called back to ask for a Bank Manager and he stated that he is the manager and no one else would speak with me regarding my loans except him. Mr. Myers advised me that he could freely express his opinion as we live in America. I can't understand how Mr. Myers can continue to work at the credit union and talk down to customer's. I can't wait until I have no more business with the credit union. I would rather pay higher bank fees than to be treated badly. I hope no one else has to deal with Mr. Myer's ignorance and stupidity. When I got home today
I received a letter in the mail today stating to call to make payment arrangements. I can't believe the credit union allows this to happen.

Read full review of Bank of America
Hide full review

Bank of America Customer Reviews Overview

Bank of America is a well-known financial institution that has been serving customers for over 200 years. The bank offers a wide range of financial products and services, including checking and savings accounts, credit cards, loans, and investment options. Overall, Bank of America reviews are positive, with many customers praising the bank's convenience, customer service, and online banking features.

One of the most significant advantages of Bank of America is its extensive network of branches and ATMs. With over 4,000 branches and 16,000 ATMs across the country, customers can easily access their accounts and conduct transactions. Additionally, Bank of America's online and mobile banking platforms are user-friendly and offer a variety of features, such as mobile check deposit and bill pay.

Customers also appreciate Bank of America's customer service, with many reviewers noting that representatives are knowledgeable and helpful. The bank offers 24/7 customer support through its website, mobile app, and phone line.

Another positive aspect of Bank of America is its rewards program. The bank offers several credit cards with cashback rewards, travel rewards, and other benefits. Additionally, Bank of America's Preferred Rewards program offers additional benefits to customers who maintain a certain balance across their accounts.

While there are some negative reviews of Bank of America, most complaints are related to fees and charges. Some customers have reported high overdraft fees and other charges, which can be frustrating. However, Bank of America offers several ways to avoid fees, such as maintaining a minimum balance or setting up direct deposit.

Overall, Bank of America is a reputable financial institution with a wide range of products and services. With its extensive network of branches and ATMs, user-friendly online and mobile banking platforms, and helpful customer service, Bank of America is a solid choice for consumers looking for a reliable bank.

Bank of America In-depth Review

Overview: Bank of America is a well-established financial institution with a rich history and a wide reach. It offers a comprehensive range of services and products to meet the diverse needs of its customers.

Customer Service: Bank of America is known for its excellent customer service. The bank's representatives are responsive, helpful, and professional, ensuring that customers receive the assistance they need. The customer support channels, including phone, email, and live chat, are efficient and reliable.

Online Banking Experience: Bank of America's website and mobile app provide a seamless and user-friendly banking experience. The platforms offer a variety of features, including bill payment, fund transfers, and account management, making it convenient for customers to handle their finances. The bank also prioritizes security, implementing robust measures to protect customer information.

Account Options: Bank of America offers a range of account options, including checking, savings, and investment accounts. The bank's account fees, interest rates, and minimum balance requirements are competitive, ensuring that customers have flexibility and options. Additional features such as overdraft protection and rewards programs enhance the overall banking experience.

Loan and Credit Products: Bank of America provides a comprehensive range of loan and credit products, including mortgages, personal loans, and credit cards. The bank offers competitive interest rates, flexible repayment terms, and clear eligibility requirements. The application process is streamlined, and approval timelines are reasonable.

Investment and Wealth Management: Bank of America's investment and wealth management services are top-notch. The bank offers brokerage accounts, retirement planning, and financial advisory services to help customers achieve their financial goals. The investment options are diverse, and the fees are competitive. The bank's financial planning tools and resources further enhance the overall investment experience.

Branch and ATM Network: Bank of America has an extensive branch and ATM network, providing convenient access to banking services. The branches offer in-person assistance, safe deposit boxes, and notary services, ensuring that customers have a comprehensive banking experience. The ATMs are widely available, and the fees and functionality are reasonable.

Fees and Charges: Bank of America's fee structure is transparent and customer-friendly. The bank discloses account maintenance fees, ATM fees, and overdraft fees upfront, ensuring that customers are aware of the charges. There are no hidden fees or penalties, and the bank is committed to providing a clear and fair fee structure.

Community Involvement and Corporate Social Responsibility: Bank of America is actively involved in various social and environmental causes. The bank demonstrates a strong commitment to diversity, inclusion, and ethical business practices. It actively participates in community development and philanthropy, making a positive impact on society.

Overall Rating and Conclusion: Bank of America is a highly reputable bank that offers a wide range of services and products. The bank's customer service, online banking experience, and account options are commendable. The loan and credit products, investment and wealth management services, and branch and ATM network are also impressive. The bank's commitment to transparency, community involvement, and corporate social responsibility further enhances its reputation. Overall, Bank of America receives a high rating for its comprehensive banking services. However, there is room for improvement in terms of fee structure and further enhancing the online banking experience.

How to file a complaint about Bank of America?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account to proceed. If you do not have an account, please register by providing the necessary information and verifying your email address.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Bank of America. Make it specific and clear, such as "Unauthorized Overdraft Fees" or "Difficulty with Mortgage Loan Modification".

4. Detailing the experience: In the complaint description, provide a detailed account of your experience. Include key areas such as customer service interactions, problems with account management, loan servicing, fees or charges that were unexpected, issues with online banking, or any other specific incidents related to Bank of America. Clearly describe the nature of the issue, including dates, locations, and any relevant transaction details. If you attempted to resolve the issue, outline the steps you took and the responses received from Bank of America. Explain how this issue has personally affected you, such as financial loss or stress.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as correspondence, statements, or receipts. Be cautious not to include sensitive personal information like your social security number or full account numbers.

6. Filling optional fields: Use the 'Claimed Loss' field to quantify any financial losses you have incurred due to the issue. In the 'Desired Outcome' field, describe what resolution you are seeking from Bank of America, whether it be a refund, apology, or corrective action.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is true to your knowledge and that your desired outcome is reasonable and clearly stated.

8. Submission process: After reviewing your complaint, click on the 'Submit' button to officially file your complaint on ComplaintsBoard.com.

9. Post-Submission Actions: Keep an eye on your ComplaintsBoard.com account for any responses or updates regarding your complaint. Be prepared to engage in further communication if necessary to resolve your issue with Bank of America.

Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service

Bank of America contacts

Phone numbers

+1 (800) 432-1000 +1 (800) 688-6086 More phone numbers

Website

www.bankofamerica.com

Your Voice Matters: Our Commitment to Genuine Reviews

Empowering Real Experiences

At ComplaintsBoard, we believe in the power of true customer stories. Our platform is a space for authentic voices, where experiences, both good and bad, are shared openly and honestly.

Dedicated to Authenticity

ComplaintsBoard is vigilant in our fight against false reviews. Our team employs robust verification methods to ensure every review reflects a real customer experience, upholding the integrity of our platform.

Encouraging Detailed Feedback

ComplaintsBoard values reviews that come with real evidence. Whether it's a photo, a detailed account, or additional documentation, such substantiation adds credibility to your story, helping others make better-informed decisions.

Balanced and Constructive Conversations

We're more than just a complaints board; we're a community for balanced dialogue. ComplaintsBoard encourages reviews that not only highlight issues but also acknowledge positive aspects, fostering a fair and comprehensive understanding.

Free and Fair Platform

ComplaintsBoard's commitment to maintaining a free and unbiased platform is unwavering. Every review is treated equally, ensuring that your voice is heard and respected, regardless of the nature of your experience.

Is ComplaintsBoard.com associated with Bank of America?

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Bank of America Customer Service. Initial Bank of America complaints should be directed to their team directly. You can find contact details for Bank of America above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about Bank of America. Discuss the issues you have had with Bank of America and work with their customer service team to find a resolution.