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1.3 1983 Reviews

Costco Complaints Summary

133 Resolved
1848 Unresolved
Our verdict: If considering services from Costco with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Costco reviews & complaints 1983

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4:50 pm EDT
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Costco managers are not ada compliant

Lance and Kevin are not only rude but are not following ADA laws allowing access to the store for disabled people.

I am a loyal Costco member, a retired physical therapist and disabled. These 'managers' are predudiced towards disabled customers. When there are no functioning electric carts, the managers refuse to help me with a wheel chair on 3 different occassions. ADA and the local news stations will do an under cover investigation and expose the truth if Costco management does not.

The truth about Lance and Kevin's behavior is a liability to Costco.

Thank you for protecting disabled customers and Costco

Thank you.

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4:48 pm EDT

Costco bad product-rotten roses

I ordered roses, fifty white, fifty red for Mothers Day 2017. The box markings were ebloomsdirect.com.

Of the 100 roses that were unpacked roughly half were in one way or another defective. Mostly browning, and soft near mushy pedals. Please note the attached photos for reference.

What a shocking disappointment for our Mother on this special day.

Costco Order#: [protected] [protected]

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4:34 pm EDT
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Costco kirkland mediterranean blend oil

The product Lot # is [protected]
I cook extensively and every time I use your oil I keep getting sick (diarrhea) immediately after eating the food that I used your oil on.
I've read where the Italian Mafia has been adulterating olive oil shipped to the U.S. with cheaper, off grade oils including mineral oil which is a natural laxative.
Please check your sourcing and manufacturing of your Kirkland Cooking oils, as i'd like to continue purchasing my cooking supplies from Costco.
The store that I purchased this is store #116 in Albuquerque.
I don't believe that this is a serious health issue, but it's certainly an inconvenience and annoyance to your Costco customers and, reflects poorly on Costco as a consumer friendly place for customers to shop.
I've purchased about 8 bottles (3L) of this product and finally figured out that the oil blend is causing my problem. No other source would be responsible for this.
Kindly refund my money.
Regards,
Art Jaramillo
11120 Academy Ridge Rd NE
Albuquerque, N.M.87111
505/294-7109

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12:12 am EDT
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Costco food

There were some services at each section of the store for customers to try the foods and see how it tastes. The guy was passing out apple drinks and I accidentally got a drink that wasn't ready but there were people who got them before me and he did not say anything. After I got the drink, John gave me a very mean and horrible eye contact and scared me off. He did not say anything until 10 seconds later and told me that I was not suppose to get the drink. He never alert costumers to wait for the drinks but he definitely was being rude, mean and unprofessional.
May 13, 2017 around 3-4 P.M at 17520 Southwest Fwy, Sugar Land, TX 77479
The employee name: John/ A brief description for him is old and wrinkle skin.

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6:56 pm EDT

Costco accepted credit cards

It is vary unprofessional for you not to have signs up saying you only except visa credit cards. I went to check out and was told I wasn't allowed to pay with my credit card for being a master card at no point was there a sign or anything. I shopped around for at least an hour only for that to happen. I will no longer be shopping with your company. Also it is unprofessional not to list a corporate number to call instead of a auto message or email.

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3:02 pm EDT

Costco employees

Hello,
I want to bring to your notice a distressing incident that happened today at Danville, CA Costco.

We have been members of Costco for over a decade and this is the first time that I felt unwelcome there.

I had gone with my family as they wanted to buy me a Mother's Day gift. We decided to look at Costco jewelry. I was the only customer there and the lady at the counter didn't make any effort to come to me to ask any questions or just to offer any guidance I might need! She just looked past me as I was standing there
I browsed by myself. However, soon a White woman with two kids came there and the lady was all nice and welcoming. Asking them all the questions and making nice conversation even though I was before her and had been browsing for some time.
Later, the manager noticed me and asked if I needed any help, to which I said yes and he assigned other salesperson to me.
I ended up buying a 7500$ Diamond ring. However, my heart was heavy as I felt I was being stereotyped because of how I looked! I never thought in a million years that I would face such treatment at Costco!
That woman has spoiled the charm of Mother's Day for me and my family.
I cannot but feel that Costco values skin tone over customer service. Not even sure that I want to keep the diamond ring, if it would remind of the painful story of how I was completely ignored because of how I looked!

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7:15 am EDT

Costco bill o'reilly books/dvds

Dear Costco:

On a recent visit to my local Costco in Waltham Mass, I saw that there are still Bill O'Reilly products for sale in the media department. This man has sexually harassed women and been forced from his job at Fox news. I'm disappointed that you carry his work. Please be the responsible corporation that you are and stop selling his products.

Thanks,
Diane Roseman

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4:18 pm EDT
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Costco no pies

May 11 2017 West Honolulu store. No Apple or Cherry pies to be found. Here in Hawaii this is a common occurrence, but when contacting the bakery We were told there was to be no more Apple or Cherry pies, it was a corporate decision to discontinue.

Look are whole Country is in a turmoil and it is important that the Corporate giants need to be stable especially with what would be considered as a staple item.

Costco over the last year has been less reliable in the assortment of staple products and seem to be embracing more fringe item or more profitable items but 6 or 8 staff dipping strawberries in chocolate with holes in many basic bakery items should be embarrassing..

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6:00 pm EDT

Costco rude customer service

My mom asked me to return something for her with the receipt in Burlington, WA (as she had called ahead to make sure this was okay). I went in with the item and receipt. When I first approached the return desk Linda M was unfriendly to start with (no hello or greeting). I said hi and explained that my mom called and was told it was okay for me to return the item and she would receive a credit voucher. She first says where is her card? I replied I did not bring it my mom was told that I could just bring her receipt. She said you cannot return something without the card and proceeded to call her manager. I said is her card number on the receipt? She then replied rudely you are missing the point. She called a supervisor who assisted (she then complained that some of the (sticker) label had been pulled off the item although a fair amount was still on it with a description). In front of the Supervisor she then had to add your mom should have come in to take care of this herself. I then advised I am sure she would have liked to herself but she is with my dad who is in hospice. I have NEVER been treated so rude anywhere. I shop at Costco regularly and am not sure If I will anymore after this.

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3:06 pm EDT

Costco rude customer service

Dear Costco management
I went to Costco today with my friend located at 10401 research Blvd, austin TX
There was a Costco lady who helped us to check out, she has terrible attitude
1, she never smiles
2, she was rude grab my credit card to verify my name without asking my permission
3, she throw my staff on the counter during check out
4, she charged me twice with the same item
3, she gives the incorrect information---
4, she failed to explain
as non Costco member can use cash only if he shops with the Costco member

I always have pleasant experience shopping in Costco.
I believe good customer service represents the image of Costo as one of the best wholesale stores nationwide
Please find the details below
OP# 143, name Colleen

Seq# 8203
App# 00159D
Trans ID--[protected]
Merchant ID--990681

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1:20 pm EDT

Costco cashier chad employee since 2004

Chad was my cashier at the Quincy and Wadsworth location in Littleton, CO. I watched him pick his nose and then proceed to curl his finger and wipe it on my groceries. I am rather disgusted and contemplating returning my groceries and cancelling my card. I hope this situation can be resolved so other customers do not have the same experience. This is common sense and unsanitary.

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11:50 am EDT
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Costco kirkland signature nature's domain

Purchased a case of this kind of canned food about a two weeks ago and there was a piece of plastic type paper in it. I don't think it would be harmful if swalled by a larger dog but glad I got it out because it might have been deadly to my little chi...who would have chewed on it because it was dog food flavored and swallowed it because he tries to swallow anything that tastes good and he can't chew up!

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10:39 am EDT
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Costco compliment on slane in photo customer service

This is not a complaint, but a compliment on Photo Customer Service #[protected]. Slane (spelling?) just helped me place my graduation party card order. He was extremely knowledgeable in helping me work through the many steps with my Mac using a Safari browser (when something didn't work, we tried something else), and he made me feel good about the experience! THANK YOU, SLANE!

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7:16 pm EDT
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Costco membership ripoff

I purchased "executive" membership #[protected] because the Costco agent told me how wonderfull it would be to be able to order items online and have them shipped to me (I am located over an hour away from the nearest Costco). I have spent HOURS on the phone with your tech support trying to get online, and it always fails. I worked on it for several hours again today only to find out my membership has expired. I have never been able to make a purchase online even once. Now my membership has expired.

I want a refund of my membership fee, or a free extention for another year.

Turns out that Costco changed my zip code (because I once had my mail forwarded). I did not change my zip code, I always use the same zip as when I sighed up. ...in hours of time spent with Costco tech support, nobody had been able to figure that out until today when I did.

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11:51 pm EDT

Costco food court - employee playing joke?

May 8th 2017, I went to food court ordered a combo pizza. I paid with my CC. A casher name Carmen G. wrote on the receipt print out also said “your actual order number is 195 not 192 shown on the bottom of the receipt. Your order will be ready in 15 minute”.

I waited over 25 minutes, one of the employee behind pick-up window ask me. Sir, you stood there for long time. What is number? I said “195”. Another employee came to me. He took a look of my receipt and said your number is 192.

Is someone playing joke with me? I still have the receipt that had Carmen G's hand writing.

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4:12 pm EDT

Costco pharmacy

I am appalled as to how the pharmacist Zak treats patients that go to him for help. As I stood waiting for my prescription I watched him serve two different members at two different times and when the members has questions about things he answered them rather rudely and made them look like they were stupid for even asking the questions they had asked, as if they should know the answer. One of the things he had also said was "I am asking you a simple question, I know what I'm doing I'm
the professional so just answer what I asked you", if he's the "professional" one then maybe he should be treating people with better respect when they are asking for help. Afterwards I had a question and was dreading having to ask him and once I asked what I had to ask he seemed rather annoyed that I was needing his help. He's clearly unhappy in his job and should have a better attitude when helping customers expecilly ones that are not feeling well as I'm sure their not up to being scolded or left feeling like they are an inconvenience! During my time of waiting I've even heard how he talks to the staff that works there, he has no respect for anyone! This is the type of staff you guys hire? Not trying to tell people how to do their job but you should re-check your management because by the looks of the staffs faces they don't even seem to pleased on having to work with him, I know I wouldn't want to that man needs to learn how to have people skills because he's clearly lacking them! Something needs to be done about him, because if not if states that you do not care how he treats the members or staff! Because it's not the first time that I've witnessed his absurd behaviour, I've even seen him make a member cry, the woman even went to complain to HR. So you'd clearly show that yes that's how you treat your members as it looks like he hasn't stopped! I'm so upset about this I almost feel like the media show be aware as to how things are really ran there!

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2:02 pm EDT
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Costco customer service (barbara)

I am a Costco member and have always enjoyed my visits to my neighbor hood costco at 2746 north clyborn, Chicago, il.60614. Unfortunately that has changed since my last visit on 5/5/2017.
I made one purchase and decided to grab a bite to eat after I left the register. I had the receipt for my purchase from the store in my hand when I entered into the line for the food court and for some odd reason placed the receipt into the trash bin.After I purchased my food I proceeded to leave the store and when I arrived at the exit I explained to the associate at the door ( Barbara ) that I had put my receipt in the trash bin. She then replied "you have to go get a receipt" and I assumed she ment for me to retrieve it from the trash.So asked her " from the trash?" She started to raise her voice at me and say " no the register" so I turned around and headed back into the store and she continued to say in an elevated tone" I didn't say the garbage, I didn't tell you to get it out of the garbage". I then went to the customer service counter and explained my situation with the receipt and the associate went and retrieved me another receipt with a smile and no attitude.Very eager to help me resolve my situation. I was very impressed with her determination to help me.I was pressed for time and didn't have a chance to speak to the manager regarding Barbara's extremely poor attitude with my situation.Once I did have a chance, I spoke to Justino on the phone who said he was a manager and apologized​ for the situation.He also said he would have a talk with her regarding this incident.I expressed my thanks and explained to him that someone with a poor attitude should not be greeting or saying goodbye to customers. I mean members pay to shop there.This is the kind of service I would expect from the store on the corner.

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2:00 pm EDT
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Costco choked on foreign object

Hi, on Saturday I purchased the Asian chicken wrap that's prepared at Costco in New Rochelle. That night as I was eating one of the wraps & something got stuck in my throat and I began to choke and it blocked my air passage but thankfully I was able to pull it out before passing out. When I looked to see what it was, it was semi rubbery. It kind of reminds me of the lambskin condoms. I did take a video of it and I will submit it with this complaint.
I don't know what to do with this, if I should bring it back to Costco or contact an official. I'll wait to hear from someone. My fear when I was choking was that my children we're going to walk in the next day and find me dead on the floor but thank God I didn't panic and I was able to reach down my throat and pull it out. I don't know what this is and I need to know what this is And why it was in my wrap. I would appreciate it if someone could contact me at 347–2 19–3069 as soon as possible

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1:35 pm EDT

Costco customer service at membership desk

I went to a Costco in Murray, Utah, and I experienced very upsetting customer service. The customer service rep at the membership desk refused to acknowledge that I was there. He was replacing batteries on some remote controls. I stood at the desk for at least five minutes and there was not even a short greeting. I thought maybe he was too invested in whatever he was doing, but once I moved away, he greeted the next customer. I was discriminated by your employee. For a company like Costco, you should not allow your employees to subtly discriminate based on people's race. In this day and age, you need to be more aware and careful with any kind of discrimination. You should train your employees to greet your customers on non-discriminatory basis. Such discriminatory action is imputed on Costco when you allow this to happen. I believe the customer rep's name was Tony. I want you to follow through with this complaint and reprimand your employee so that this kind of discrimination never occurs again.

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9:51 am EDT

Costco bad customer service

Your 2 female employees, one at check out and Sarah at memership desk had bad attitude towards customers. One at the gate a guest who had a question but not fluent in English repeatly said "sir what is your questions" in a tone by passer like myself can pickup her tone of rudeness and unwilling to help. The other clerk at the membership desk Sarah did display her attitude in a manner that made my visit very unhappy. She was quick to brush us off as I'd we were not important and when we were asking questions with confusion, said this is typical Monday. Referring to our confusion about one of her colleague who said we, who I am the son of membership holder had moved out recently can still go under my mother's plan which I was till recently. Overall, I am disappointed with 2 of your employees attitudes towards customers and they need to either find something else where they don't display their lack of customer orinted business or get a training to work with public in more professional manner.

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Costco Customer Reviews Overview

Costco is a popular membership-based warehouse club that offers a wide range of products at competitive prices. Our website has received numerous reviews from satisfied customers who have praised Costco for its excellent customer service, high-quality products, and affordable prices.

One of the most significant advantages of shopping at Costco is the wide range of products available. From groceries and household items to electronics and appliances, Costco has something for everyone. Customers have also praised the quality of the products, with many stating that they are comparable to those found in high-end stores.

Another positive aspect of Costco is its customer service. The staff is known for being friendly, helpful, and knowledgeable, and they are always willing to go the extra mile to ensure that customers are satisfied with their purchases. Additionally, Costco has a generous return policy, which allows customers to return items for a full refund if they are not satisfied.

Costco's prices are also a significant draw for many customers. The company is known for offering products at lower prices than many of its competitors, and its bulk purchasing model allows customers to save even more money. Many customers have reported significant savings on their grocery bills by shopping at Costco.

Overall, Costco has received overwhelmingly positive reviews from our website's users. Customers have praised the company for its wide range of products, high-quality items, excellent customer service, and affordable prices. If you are looking for a one-stop-shop for all your household needs, Costco is definitely worth considering.

Costco In-depth Review

Store Layout and Organization: The store layout at Costco is well-organized and easy to navigate. The aisles are spacious, making it convenient to move around and find products.

Product Selection and Variety: Costco offers a wide range of products, from groceries to electronics, clothing, and household items. The variety is impressive, ensuring that customers can find everything they need in one place.

Pricing and Value for Money: Costco is known for its competitive prices and excellent value for money. The bulk packaging allows for significant savings, especially for families or businesses that require larger quantities.

Customer Service and Staff Assistance: The customer service at Costco is exceptional. The staff members are friendly, knowledgeable, and always willing to assist customers with any inquiries or concerns.

Membership Benefits and Rewards: Costco membership comes with numerous benefits and rewards. Members enjoy access to exclusive discounts, special offers, and additional services like travel and insurance.

Online Shopping Experience: Costco's online shopping experience is user-friendly and convenient. The website is easy to navigate, and the ordering process is seamless. Delivery is prompt and reliable.

Return and Refund Policy: Costco has a generous return and refund policy. They accept returns on most items within a reasonable timeframe and provide refunds promptly, ensuring customer satisfaction.

Quality of Products: The quality of products at Costco is consistently high. They offer well-known brands and their own Kirkland Signature brand, which is known for its excellent quality.

Food Court and Dining Options: Costco's food court offers a variety of delicious and affordable dining options. From their famous hot dogs and pizza to salads and desserts, there is something for everyone.

Accessibility and Parking Facilities: Costco provides ample parking facilities, making it convenient for customers to access the store. The store is also wheelchair accessible, ensuring inclusivity for all shoppers.

Environmental Sustainability Initiatives: Costco is committed to environmental sustainability. They have implemented initiatives such as recycling programs, energy-efficient practices, and reducing packaging waste.

Community Engagement and Corporate Social Responsibility: Costco actively engages with the community and demonstrates corporate social responsibility. They support various charitable organizations and initiatives, making a positive impact on society.

Overall Shopping Experience: The overall shopping experience at Costco is exceptional. From the well-organized store layout to the friendly staff, competitive prices, and high-quality products, it is a top-notch shopping destination.

Comparison with Competitors: When compared to competitors, Costco stands out for its unbeatable prices, wide product selection, and excellent customer service. It consistently provides a superior shopping experience.

Recommendations and Conclusion: I highly recommend shopping at Costco. With its impressive product variety, competitive prices, and exceptional customer service, it is a one-stop-shop for all your needs. Whether you're a member or not, Costco offers an unparalleled shopping experience.

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