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Costco / microsoft surface pro 4

United States

Computer Surface pro 4 wont start up and keyboard blinks on/off every 10 seconds on 9/6/17 I have a 2 year extended warranty and purchased it on 1/18/16 from Costco Oxnard. Item 1021154
I contacted costco for info and what to do They told me to contact the concierge @ [protected] for warranty. Called 6 times left message-item and member # and Ph# never called back then Irma hit Florida and I just get a recording and be on hold nothing. I called Oxnard Costco and told them the problem then went to the store and they told me to contact Microsoft @ [protected] I finally after being on hold for 25 min from Hunter and he told me they only warranty for (1) year and that I needed to pay 29.95 and take it in to Microsoft @ [protected].They gave me a case#[protected] then I tried to make an appt @ there location in Topanga Cyn Mall with Dwayne but he Never called. Called Manager @ Costco Mgr
Told me buy another computer until concierge is up ? What do I do!!!

Do
Sep 18, 2017

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