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Costco Complaints Summary

133 Resolved
1848 Unresolved
Our verdict: If considering services from Costco with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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3:02 pm EDT

Costco discrimination

Costco is both anti gay and against interracial relationships by supporting the selling of tickets to the Falun Gong show Divine Performance in many of its stores. Falun Gong's basic teachings are anti gay and against interracial relationships.

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costcohelp320
hillside, US
Sep 04, 2009 1:11 am EDT

What does a show that we sell tickets for has to do with the beliefs of the company? Costco also sells movie tickets and you decide to watch the movie you want. It doesn't mean we support what the movie represents.

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king of complaints
Richmond, CA
Aug 28, 2009 6:15 am EDT

costco is anti-china. don't go to costco in china, hk and taiwan...

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bopper
Winston salem, US
May 19, 2009 5:18 pm EDT

I disagree that Costco Wholesale is anti-gay. I know of one store in particular that has more gays employed there than a gay bar.

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Elisabeth
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Jul 27, 2008 11:46 pm EDT

Hi there, I just wanted to say that I have to disagree with your main assumption, that is, the assumption that Falun Gong is anti-gay or anti-interracial relationships. Falun Gong's teachings are truthfulness, compassion, and tolerance ("zhen, " "shan, " "ren"). How could it be anti-anyone? I've practiced Falun Gong for four years, and I have many wonderful friends (some very dear to me) who happen to be gay, and many friends who have married people of different racial backgrounds. Who am I to judge someone based on these one or two criteria? And I certainly don't feel that Falun Gong teachings encourage that kind of discriminatory thinking. Just my own personal experience -- thanks for reading. :-) E

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5:12 pm EDT

Costco attempted purchase of tires

I have a Costco membership and live in NJ. My daughter, who has my car on loan lives in Maryland. The car badly needs tires so I wanted to buy tires from Costco thru their website and have my daughter get them mounted at a Costco in Maryland.

I was told by Costco "Customer Service" that because my daughter does not have a Costco membership card they will not mount the tires. I as the member must go to the Costco store for the mounting, even though the car is registered in my name. What am I missing... they can take their tires and put them where the sun doesn't shine.

P.S. I easily spend at least $ 4, 000 a year in costco if not more, I just love their great service WRONG

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jay v
Washington, US
Dec 16, 2009 10:43 am EST

our costco would do this for you considering the car is in your name. that sucks that they were such pedantic jerks

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danny
El Paso, US
Feb 01, 2009 9:16 pm EST

So why didn't you get your daughter her own card? Why would anyone get a membership, if we thought like you, we would all share the same card.

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Joe
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Aug 04, 2008 3:55 am EDT

I was just looking at my Costco card. It says it's non-transferable. Most memberships are that way too. I'm guessing that because Costco sells items for such a low price they make almost all of their money based on memberships. It only makes sense not to let people who aren't members shop there.

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3:53 am EDT
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Costco bad service

Winslow media console

Item # 274584

Reference order #[protected]- this order was confirmed on may 26, 2008. on 07/11/2208 the item was delivered to me in damaged condition (the front leg had been broken off at some point and then re-glued attempting to conceal the defect). I refused delivery of the item.

This episode has been one of the worse buying experiences of my life. I want to talk to a human being to discuss my recourse on this issue. if I do not get satisfaction from costco or its delivery agent, I will take this to san francisco news station's "7 on 7" consumer watchdog program. I refuse to call expecting to talk to a human being only to be told to leave a message and someone will get back to me in 4 hours (which they do not). I am requesting my money back in full (including tax). I do not plan to make other purchases via costco.com. I would like a call back from your customer service to confirm when I can expect my refund.

Here are some of the issues regarding this order:

1) I was notified by hepdirect the item was scheduled to be delivered on june 27, I was then called & told that the item would be delivered on june 28- if I couldn't receive it then, I would have to wait two more weeks. I tried to contact hep customer service to make other arrangements, but my calls were not returned (after repeated calls to hep & costco)

2) the 2nd delivery was scheduled for july 7. as of july 7 I was not contacted by hepdirect to confirm a delivery time. after repeated calls to hepdirect & costco furniture escalation (which in many cases were not returned), I finally received a call stating the delivery would be between 7 & 11 on july 12. I received a call after 7:30 on friday night (july 11) asking if the item could be delivered in a 1/2 hour! I accommodated the gentlemen (having to re-arrange my evening). as it was dark, I was fortunate to identify the defect before they had left the area. to their benefit, they did return and pick up the item.

Costco has absolutely no control over either the quality of goods or services when contracting out to a 3rd party. what exacerbates the situation is that there is no way to get in touch with anybody to get assistance with problems with your delivery company (or, for that matter, with costco customer service). how do you expect to maintain a reputation when 1) you have no effective customer service for corrective action, 2) you have no control of goods or services you are selling, 3) the quality of the products is substandard?

I can almost guarantee you that you will be losing valued business & residential customers if you continue to use hepdirect for scheduling & delivery of high dollar items. bar none, their customer service is the worst I have ever experienced. I must say, that costcos is a close second.

I am making a copy of this correspondence in the event I do not receive a call back from costco.

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Reviewer45143
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Feb 29, 2016 7:16 pm EST

I wanted to buy some Costco socks because they are the s*** and my old ones from 2 years ago were finally wearing out. I was down to 3 pair. So I went there and all they had were these cotton jobs that are all thin. What ever happened to the cool gray bottom socks that were sooooooo comfy? Bring em back or tell me where I can find them

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hvoh
, US
Nov 03, 2015 4:53 pm EST

I had a horrible experience with costco white glove delivery service. Overall I like costco but their white glove service is not good. Its has been about 2 months that I am still waiting for this bed to arrive. The fedex number I have been given does not show any tracking information. I have called costco customer service several times and white glove service even more times but no help. They keep on telling me that its going through 'inspection' mode. whatever that means. Very frustrated. Will not use costco online again.

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Mark-1
Spokane, US
Jan 02, 2014 4:43 pm EST

Ordered an elliptical excersize machine from Costco on 12/10. They called later that week to say it was in but would have to put of delivery until 12/23. They called the afternoon of 12/20 and asked if they could deliver it that evening, There was no way to rearrange our schedule for this and asked to stick to the original date. The morning of 12/23 they called to say we were being bumped due to a more important delivery and would call back in a couple hours to let us know when they would be there, then called to say they would be there by 10. At 10:15 we got a call from the lost driver, he had been given the wrong address. We he finally arrived, he and his partner complained constantly about the number of parts and how they had never installed anything like this. Kept looking for where the seat was (it is an elliptical stepper, there is no seat). They finally brought in the main part of the body and it was badly cracked in several places. Called customer service and was told not to accept the delivery and I had a choice of waiting a month for a replacement, buying a different model or getting a refund. I chose a refund as we needed the machine for rehab from a surgery and could not wait. To date we still have not received a refund. Calls to customer service and they say they are expediting the refund but nothing. The day after they attempted the delivery of the broken machine we found a Nordic Track for similar price at Sears and ordered it. The day after Christmas, Sears put the machine on sale for >$100 less. One call and the difference was refunded to my card in less than 48 hours. Why am I paying for a Costco membership?

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Kuhn
, US
Aug 30, 2010 2:33 pm EDT

Three years in a row, Costco has neglected to send me my executive membership check. Every year I have to call and fight corporate before they send it to me weeks later.

This year again, they supposedly mailed out my check in January and now at the end of August I have received nothing...again. I complain at the store, but they just request a new check form corporate as they tell me that I will receive a new check within the next few weeks.

I am curious, is anybody else going through this, if so I would appreciate knowing the details of your experiences.

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Dante73
Lexingt, US
May 04, 2012 12:58 pm EDT

I worked for hep direct as a lead driver as i would not down a previous employer. This is not the case for hep idiot direct. There lack of customer service, lack of leadership, lack of organization, and piss poor employees in the warehouse and in there trucks. This company made me hate my job, hate the people i worked with, and have a piss poor outlook towards customers. I quit and took others with me to there rivals. I am happy again and like doing my job again. Anyone who has to or has already dealt with this company I feel sorry for them. They make good employees and good customer piss poor indaviduals. I wish all of you good luck, and hope costco wisens up and moves on like I did

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Ripped off big time big time
Huntsville, US
Apr 25, 2012 1:36 pm EDT
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Oh yea, Debbie and Earl are idiots!

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Ripped off big time big time
Huntsville, US
Apr 25, 2012 1:35 pm EDT
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You've probably heard of Glam Furniture? You probably deivered some of our mirrored furniture. Well, Mr Hewitt owes me $30, 000 in damage claims, false billing, service failure ect, , This man is ruthless, He stole from me and my business and family have suffered severly. I encourage you to read my post about Mr. Keith Hewitt and HEP direct on the squeaky wheel.com The link to my complaint is http://www.thesqueakywheel.com/complaints/2012/APR/complaint47803.cfm It's titled HEP DIRECT - LESSONS LEARNED FROM MY NIGHTMARE EXPERIENCE.

I am now using Metropolitan Warehouse for all of my deliveries and they have been so wonderful.

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RobertBurkhart17
Lake Elsinore, US
Apr 25, 2012 1:17 pm EDT

I used to work for Hep, and well yes the trucks do break down quite often and i will tell you why, they run them into the ground. If i truck is in the shop or sitting its not making them money, they run their trucks and their drivers like slaves. We were barely home a day a week to spend any time with our families, put a huge gap in my marriage the wife was about to leave me because of the job. I do apologize for the damages. Sometimes i'm sure they were due to driver error or carelessness on the drivers behalf. Other times some of the damages were things we simply did not see upon initial inspection in the warehouse before we shrunk wrapped and pad wrapped the furniture, I was let go due to my lead driver being very inappropriate to customers, I should have said something to my manager but i was afraid of retaliation from my lead driver, he was very unstable. I was honestly kind of afraid to be working with the guy but they would not switch us up. Something needs to be done about this company they either need to run a tight ship or get the hell out of business.

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Ripped off big time big time
Huntsville, US
Feb 15, 2012 3:01 am EST
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It's 2012 and HEP Direct continues to deliver product for Costco and they continue to operate just as the complaints above describe. It amazes me how they are able to sustain that relationship with Costco. I own a business and foolishly allowed them to make aprox 350 deliveries to my customers over a 14 month period. Aproximately 25% of those items arrived damaged. Customers called us continuously complaining that didn't show up for delivery appointments. HEP used the same excuses described above about trucks breaking down. If they can't afford to service their trucks to keep them on the road then they need to find another line of business. The worst part is they never paid us for the damaged furniture and didn't refund us for pre-paid delivery charges on items they never picked up from the manufacturer in the first place. I estimate HEP Direct is in debt to my business in excess of $30, 000.

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pjq
Santa Ana, US
Jan 15, 2011 7:22 pm EST

We also had many problems with our Infinity spa from Costco, from poor communication and delivery (missing head rests, owners manual) to replacing one pump ($500.) about 1 year later along with all the lights. Now the control pad won't work,
nothing! I had to rework all the outside cover panels due to excessive noise from vibration(poorly attached) . Hose leaks. I
would not buy another spa or any large, heavy, hard to return item from Costco, ever!

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7:25 am EDT
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Costco my card won't work

Over a year ago, my Costco charge card quit working. I mean, the magnetic part is corrupt. I cannot purchase gas and when I use it inside the store, the Manager has to be called each time! I have asked for a new card, but the person from India on the phone keeps telling me that my card is fine. It is not fine, it will not work! I have tried to order a different card, no luck there, either. It would help if the people on the telephone could speak good English. Please help! This is a complaint about the charge card itself.

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the customer isn't always right
Honolulu, US
Jul 27, 2010 12:33 am EDT

Go to your nearest costco. go to membership. tell them you are having a problem with your credit side of the card. They will call the credit card company for you. you will receive it in the mail in 7-10 business days. that simple.

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king of complaints
Richmond, CA
Aug 28, 2009 6:33 am EDT

take a cart, put some vulnerable staffs, like eggs, glass, flour in it and vandalize them while u go around in the costco and leave them inside and come out and have a cheap hot-dog and pop and go home...

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danny
El Paso, US
Feb 01, 2009 9:32 pm EST

really, just get another card from membership.

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Alicia
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Nov 20, 2008 10:15 pm EST

You have to go Membership at the actual Costco store. It takes 5 minutes. Just ask for a new card & they'll help you. Really simple.

ComplaintsBoard
A
5:12 am EDT

Costco terrible customer service

Costco's drug prices may be cheaper, but the amount of time you'll spend on the phone because customer service reps don't follow through with what they say they will do, will leave you so frustrated, you'll gladly pay a higher price elsewhere. Your prescription has to be in your cart before they will ship it to you. But, often, you are not notified when it's "in process" and ready to be put in your cart. Days can go by in your busy life if you don't check their web site 2-3 times daily, resulting in your running low on meds.

If you have to change something on your account, DON'T ASSUME! I went online and changed my address and then a week later called and spoke to a rep because I didn't receive my meds. They shipped my meds to my old address because their website doesn't state ANYWHERE that you have to enter your address change in three different places for it to go through.

I went from being a "self-pay" customer to having medical insurance. I've spent about two hours over the past two months with customer service trying to correct mistakes for this new glitch: they have tried to charge me for prescriptions despite my insurance covering generics 100%. Now, they don't want to ship my order unless I give them my credit card number again (WHY? All my generic prescriptions are covered 100%) I will be out of medications by the time the order reaches me and who knows how many more phone calls I have to make! And, I talked to a supervisor yesterday, she promised she would correct my order and send it out. Good thing I checked today, it's still not sent out. I will be out of meds on Monday.

When you call, each phone call can take as long as 40 minutes. Try that on your lunch hour as I have been doing. The reps sound bored and uncaring when you call, even the supervisors. I think they must have all the business they need because they certainly don't act like they want to keep their customer.

I'm having my prescriptions transferred to my local pharmacy.

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Michelle Stryker Johnson
, US
Sep 24, 2015 2:39 pm EDT

Lack of communication between customer and client, then to realize they don't take any ownership for their mistakes. Prices are good, wait times are bad.

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costoesmal
Belfair, US
Aug 06, 2013 12:09 pm EDT
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I am also talking about Costco in Gig Harbor Washington...

You see people walking around in the back and all of them have papers or a phone in their hand. No one is doing the work, i.e. counting pills, filling prescriptions. If you come in with a large order they will try and say they are out of it, or they'll spend hours trying to verify prescriptions so they can rustle feathers at the doctors office and get the prescription canceled or delayed. Pharmacist will start counting, then someone will need a consultation, and I watched one older pharmacist go back to the same task 4 times! Ridiculous!

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costoesmal
Belfair, US
Aug 06, 2013 12:04 pm EDT
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You see people walking around in the back and all of them have papers or a phone in their hand. No one is doing the work, i.e. counting pills, filling prescriptions. If you come in with a large order they will try and say they are out of it, or they'll spend hours trying to verify prescriptions so they can rustle feathers at the doctors office and get the prescription canceled or delayed. Pharmacist will start counting, then someone will need a consultation, and I watched one older pharmacist go back to the same task 4 times! Ridiculous!

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NOTACostcoFAN
, US
Jul 03, 2011 9:27 am EDT

Have had it with costco pharmacy here in Gig Harbor WA. They tell me they will get the prescription in on Wed, this is Monday. Go back on Wed, young Pharm TECH says the script did not come in yet and that I can come back on Friday to pick it up. I told him to give me the scripts back and he says, "oh look, it did come in and we will fill it for you." This is a 400 dollar medication so they did not want to lose the money on it. When they tell me my insurance is not going to cover it, which was not true, i tell them I will fill it at Target and to give me the prescription back. What a hassle. I take it to Target and they PHARMACIST had it filled in ten minutes. GO TARGET...Costco will NEVER get another prescription from me or my family AGAIN. And guess what...I work in a hospital and discharge patients all the time...well, you get my drift.

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king of complaints
Richmond, CA
Aug 28, 2009 6:32 am EDT

take a cart, put some vulnerable staffs, like eggs, glass, flour in it and vandalize them while u go around in the costco and leave them inside and come out and have a cheap hot-dog and pop and go home...

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7:10 pm EDT
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Costco - scam and cheating

I am 54 year old black man who was hired as a seasonal temp for Costco. I loved my job and received excellent evaluations. I was told during orientation that the ones that worked very hard would be rehired as permanent employees. My wife a federal officer who shops frequently in Costco was appalled by the conversation I had with an employee that stated that...

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11:54 pm EDT
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Costco rude treatment when leaving the store

One Sunday after purchasing two items we were trying to leave the store but there was an exit line of more than 25 other suckers. When we tried to go around, the door monitor grabbed the receipt from my wife and ordered her to the end of the line, and would not return the receipt. After about ten minutes of arguing she tore the receipt and threw it on the floor. We left the store never to return again. Now we have no more membership dues, it’s the best. Why pay a membership fee to be treated like crap. Now we only shop at stores without membership fees.

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Dont be a fag
Long Pine, US
Sep 25, 2010 12:35 am EDT

[censor]

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the customer isn't always right
Honolulu, US
Jul 27, 2010 12:15 am EDT

so buying a pair of lucky jeans for $39.99 instead of $100 is not a discount? Then I guess I don't know what a discount is.

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George11112676
, US
Sep 21, 2009 1:55 pm EDT

I agree, I costco employee put his hand in my face and grabbed my cart when I was not aware of they're procedures. I was so unaware that they were an employee (b/c of the casual dress) I proceded to punch them in the face ... I thought he was trying to steal from me... it was an aweful situation and will never shop there again. In reality they dont even offer good discounts - its all buzz.

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chelseadefender
Rancho Cucamonga, US
Jun 29, 2009 3:46 am EDT

costcorob idiot, it employees like you that make other people like me and everyone else on here not want to shop at costco. you dont call people idiots for having an opinion. Costco employees have bad manners, your a great example.

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costcoRob
Greensboro, US
May 22, 2009 8:00 pm EDT

Hey idiot! When you leave our store we have to make sure your receipt matches your items purchased. If you would have pulled that crap at my store I would have slammed you sorry butt on the ground.

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don'ttredonme
, US
Mar 12, 2009 1:26 pm EDT

When I purchase items, they become MINE. And it's MY time, and MY dignity. I stood in enough lines, and paid enough money. Why must the sheep defend being inspected, After being fleeced!?

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Joe
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Aug 04, 2008 4:04 am EDT

When I purchase one item I wait in line like everyone else to exit the store. Why should someone buying two items not have to do the same thing?

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jessebelle
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Jun 05, 2008 12:31 pm EDT

Won't be renewing my membership. I wanted to purchase a top twin mattress but forgot the bungee cords to secure it to my car and I live a fair distance away. A salesman came up with the great idea of using stretch wrap readily available at the front to wrap the mattress thru the windows around and around. Once I bought the mattress, the manager and another salesman had a fit, said the salesman could not even help me take it out of the store never mind putting it on the car. The original salesman did stick to his word and I know got into trouble helping me put the mattress on the car and wrapping it. Well it worked like a charm and didn't move a mm. I am a single woman and nearly 60. Give me a break.

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Costco bad business practice

In 2007, I had a returned check to Costco. This check was returned due to a bank error. However, I was in a car accident and three months of rehab (outside my residence). Upon getting home, I went through stacks of mail to find that I had a returned check. I immediately went to the Costco store to try to remedy it. Armed with a letter from BofA (stating return was their error) I went up to Costco to pay the check. They had turned it over to a collection agency. I told them the circumstances behind the check and why it took me six months to get up there. They still insisted I deal with the collection agency and would not recall the check back. The collection agency charged an additional $95 in fee's for the check. So, a $142 check cost me over $235 with Costco. The manager's name is Bill and apparently didn't even care or show any sensitivity towards my situation. The bank volunteered to pay the return check fee of $25 but would not pay the additional $70 in fee's. I simply asked for Costco to do the right thing. If I bounced the check due to my mismanagement, then I would take the consequences of that. But not knowing there was an issue due to stuff beyond my control only goes to show how insensitive and profit oriented this company is. Thank you Costco for victimizing me. I vow never to shop with you again. The time I lost from work due to my accident and the changes this accident has caused my life, you just added fuel to the fire.

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yahoogem
Tiburon, US
Dec 13, 2010 7:54 pm EST

I'm sorry for what happened to you...but I don't see why Costco should have to absorb the cost ($70) for a mistake unless it was their mistake. You say it was a "bank error" and were "armed" with a copy of a letter form BofA stating such...but why are you expecting Costco to eat 6 months of all of the work (collections, mailings, collection costs, ETC) to try and get the money back for the bad check? If it was your bank's error, then they should pay any fees associated with the situation.
The fact that you had medical issues and couldn't take care of the situation before 6 months is NOT Costco or Bank of America's fault. If you have a relationship with your bank, they should be the ones to try to be compassionate and pay for any fees because of their mistake.
I own a business and occasionally get returned checks. I get all kinds of reasons and I try to be compassionate...BUT the fact of the matter is, my bank charges me every time a client bounces a check to me...it's called a "returned check fee" and it ranges $15.-$25 and no matter what the reason, I am charged that fee. So no matter what the reason a client's check is returned, I want to get reimbursed for that amount. AND to tell you the truth, if I had to try to get my money for 6 months, I think $70 is more than resonable for waiting for your money considering they could have had you arrested for a bad check.
I just get so ticked off when I hear how someone bad mouths a business when they did nothing wrong.Instead I would have thought you'd be more apologetic to put them thru the hassle and happily paid the fees. After all they did hire a collection agency. That's why they had you go thru the agency...the agency had to get paid and that was probably the only way.
I think you are looking at the situation lopsided...if you were a small business and someone wrote you a check for whatever reason, you couldn't cash... you'd probably be compassionate but still want your money. There's nothing wrong with what Costco did. It should have been the other way around...with Costco saying, they no longer want your business and will never take a check from you again...not you saying you will never patronize them again.
It's a drag what happened to you medically, but it really isn't Costco's fault that happened and you couldn't get in there earlier than 6 months...PLEEZE!

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the customer isn't always right
Honolulu, US
Jul 27, 2010 12:38 am EDT

your lucky it went to a collectio9n agency where i work they send it to the DA and you are brought up on charges of fraud and required to pay for a class, pay a fine, pay the bounced check fee, and pay the check.

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king of complaints
Richmond, CA
Aug 28, 2009 6:32 am EDT

take a cart, put some vulnerable staffs, like eggs, glass, flour in it and vandalize them while u go around in the costco and leave them inside and come out and have a cheap hot-dog and pop and go home...

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Nirokogaseru
, US
Mar 30, 2009 7:44 pm EDT

Costco couldn't tell the collection agency to withdraw the claim; once a claim is made, it is too late. You didn't have anybody pick up your mail and bring it to you?

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BAR
, US
Jan 29, 2009 10:51 pm EST

Okay, what exactly did Costco do wrong? They sent you letters telling you that you owe them money for goods you bought...when you, or ANYBODY never contacted them to explain why you have not taken care of your obligation, they took the next step to get their money. In SIX MONTHS you finally want to pay and now it is out of Costcos hands. An accident is a horrible thing but surely someone could have read the ceritfied letters from Costco before it went to collections. Costco did no wrong!

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Costco - arrogant employee!

I just have a very bad experience today. My family and I went to go shopping at Costco and since it's too hard to park I ask my wife and two young kids to go ahead while I'm looking for a parking spot. My wife is a Costco member under AMEX and I'm an Executive card member paying an annual fee. In my hurry I forgot my card and did not go back thinking that...

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Costco costco membership scam

I joined Costco in February of 2006. When February 2007 rolled around, I decided not to rejoin. I rejoined in September of 2007. When I used my membership card in February of 2008 I was told I had to pay again. WHAT? They said it wasn't their fault I didn't use my membership for 7 months. That is a bunch of bullsh**. My new membership should be from September 07-September 08.

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Jade J.
, US
Mar 23, 2016 3:28 pm EDT

Let's all start a class action suit against Costco. I ordered some over the count drugs my wife takes on March 16th. On March 21st Costco informed me my membership expired on February 29th and my order was canceled. I spent the next day trying to renew my membership on line with no success. Their web site is so screwed up! I finally talked to a customer service rep that renewed my membership on the phone. The membership went active March 23rd. When I went into the website on membership status my membership start date was back dated to February 29th. I did not have the use of the Costco membership for 24 days but I was charged for it. I have been a member for 29 years. Who keeps track of their Costco membership expiration date? The rep told me it was just like a gym membership. Costco is ripping off their members by making selve-serving rules. Sue the ###!

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Angela Torres
New Hyde Park, US
Sep 28, 2011 2:53 am EDT

Westbury< New York: I encountered a Costco employee who came down an aisle with a full pallet of Poland Spring water. This was a near miss which could have been avoided by manuvering this pallet in a safe manner. What was even more scary was the manner in which I was spoken to. After he swerved to avoid hitting me, he became IRATE and THREATENING towards me. I was being blamed for not stoppping to give him the right away..."are you kidding me" On a Saturday evening with wall to wall customers (with Children)? I believe the CUSTOMER should have the right away... Does Costco train their employees that SAFETY is always FIRST? What kind of training do they receive prior to getting hired? Hey, how about Customer Service? Obviously this employee needs anger management classes. My concern is that this employee will get someone hurt by his reckless work habits or physically hurt a co-worker or customer. This ordeal is very unsettling...I wonder if BJ'S is any better.

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PeterL
Sammamish, US
Mar 31, 2011 12:49 am EDT

I have been being soliciting big time to upgrade to execute membership lately in Kirkland and Issaquah. If you find it bothering, please call up [protected] and told them to put a note to don't bother you to do the upgrade. Tell them this is America, you have the choice to decide you want to upgrade or not and they should never bother you like the poor kids in the 3rd world countries asking you for spare change.

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JohnnySeattle
Sammamish, US
Mar 30, 2011 7:55 pm EDT

They are rough in selling executive membership. It has come to the point that I am just going to use a cell phone to tape the [censor] these people are talking and put in youtube if it happens again. Yesterday I was asked to join b/c I am throwing money away, "I cannot believe that you are guarantee to earn the $ but you refuse". I highly encourage that everyone from now on when they forced you to join, just say " I am not interested. Which word in my sentence you do not understand?"

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in colorado
, US
Mar 14, 2011 6:00 pm EDT

Costco representatives sell the Executive Membership pretty hard when they see you approach the register with a large cart of groceries. The sales pitch is usually "the rebate check at the end of the year will exceed your initial $100 membership fee." I guess Costco never heard of the time-value of money. In this period of high cost-push inflation, why should I give Costco a $100 zero-interest loan just for the privilege to shop in their store? It's a small scam.

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Celia James
Bronx, US
May 26, 2010 12:50 pm EDT
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My sister and I have a membership at Costco. She is the primary member, however, while I was on line last year, I was approached by a Costco employee to upgrade my membership from Gold to Executive since I shop there quite a bit. One year later, the membership expired and I decided that the executive membership was not worth it to me, so I decided to downgrade to Gold. I was told that I need the primary member to be present to downgrade. However, I pointed out to them that I did not need the primary member to upgrade, why should I need the primary member to downgrade? Can you believe it, this is their policy. You can upgrade for 2X the cost but you cannot downgrade. I just left my card at the counter and walked out of the store, never to return. If more members did this, Costco would change the way that they did business.

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malone123
, US
Mar 23, 2010 9:34 am EDT

I allowed my membership to lapse for several years, then re-located & re-jointed in August 2008. The following June, at checkout they told me my membership was expired. I argued & was told unless I could provide the receipt showing an August payment I would have to pay the renewal right then. In March 2010 I receive a statement showing my membership expires APRIL 2010 AND while the statement indicates I have a regular membership, they are billing me for an executive membership for TWICE the fee of the regular. Apparently they are getting even more scheming about their practices & giving only 10 months membership for the price of twelve. Who saves their register receipts in order to demonstrate they are being scammed a year later? If not for the fact that I can place the membership in the timeframe of a relocation, I would never have even noticed. I'm sure the vast majority of their members don't even notice they are being scammed.

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Ms. Mary
Northridge, US
Feb 15, 2010 2:08 pm EST

Oh my gosh...the same thing just happened to me...and the Employee did say it was like a gym membership. Of course that BS didn't sit well with me, as I used to work in the Accounting office of a gym. AND it is not the same.

I paid in March and expected to have a full year of membership...just like everyone else who came into Costco in March & purchased a membership. It is not like they were giving me a discount for being a member for the past 5 years. I had to pay what every other Joe paid. I was so upset I ended up returning my purchases (I paid at the checkout & then went to Customer Svs). At the stores Customer Service refused to extend my membership until March...however when I called the Corporate Customer Svs., they extended it & told me that they are changing the policy...Now, who knows how long that will take to change.

I hope they actually do change this policy & soon because I feel that this can not be legal. To charge the same price but penalize prior members has got to be against the law, doesn't it? Something tells me there must be a Class Action Lawsuit going on somewhere...and I would love to get my name on that list. I am still so upset with this company!

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mccordsucks
Staten Island, US
Dec 22, 2009 9:37 am EST

If i re-new my gym membership, I get the 12 months from the re-newal date. Its not like a gym membership as you are being charged for the inactive term. When you dont renew, you cant shop until you pay for the renewal.

Costco got sued over this and as a result of the lawsuit agreed to limit the backdating to 2.5 months.

Their legal department publicly claimed that the stores will give you the full 12 months if you ask. I have tried to no avail. If i pay for 12 months I expect 12 months.

The store where I went to insisted it was like a gym membership. I explained, i dont get charged for months that membership lapsed.

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Robert Pescatore
, US
Oct 30, 2009 2:00 pm EDT

How does my mother find out if her card expired?

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Costco scam and fraud!

I was on my way to Costco to go shopping when my tire alert went on. I had a screw in my tire. I went to the tire center to see if they would plug the tire. It was a Sunday, I was 20 miles from home, and it was minus 5 degrees outside. They refused to fix it because I did not buy them there. My car was two months old and the tires came with it, so of course I did not get those tires from them. I had to put more air in the tire and hope I made it home because I did not know of any place nearby that was open that could fix it. I e-mailed customer service and they said that was their policy, so I e-mailed the president and his administrative assistant, neither responded.

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jay v
Washington, US
Dec 16, 2009 10:33 am EST

if they have time or you can wait. they will try to get you in. most people freak out at the thought of a simple ten minute patch taking three hours due to the line ahead and speed off

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rockosolido
clinton twp, US
Sep 01, 2009 9:48 pm EDT

Costco's policy is that they cannot preform service on tires not purchased through Costco, I don't see why this should come as a surprise to you. As mentioned, there are members who HAVE purchased tires that would feel very strongly about having the tire center's already long wait times pushed back further for non-purchased service. Beyond that, by not servicing tires that were not purchased through Costco, it also reduced liability for the company. SHOULD something happen to your tire after having it serviced at Costco, they are now responsible for any damaged incurred.

A plug and/or patch typically isn't more than $10. There wasn't a Discount, Bell, WalMart or any various service centers nearby?

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king of complaints
Richmond, CA
Aug 28, 2009 6:31 am EDT

take a cart, put some vulnerable staffs, like eggs, glass, flour in it and vandalize them while u go around in the costco and leave them inside and come out and have a cheap hot-dog and pop and go home...

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danny
El Paso, US
Feb 01, 2009 8:54 pm EST

Call AAA, or you local wrecker service if you cannot change your own tire. Since you say its was a new vehicle, then you have roadside assistance. I'm sure in the twenty miles you drove you passed more than one service station or tire repair shop. The folks at costco are great. they work very hard to get members who purchased their tires from costco in and out as quickly as possible.

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shadowtraveller
,
Oct 16, 2008 6:59 pm EDT

Costco knows that the new rule of not fixing every persons tires who did not get them at Costco puts a strain on those members who are in need of this service and for this they are truly sorry. When the tire bays are full with member's cars that need to be attended to, (because the price of the tires is right and who is going to turn away from a good deal?) and Costco members ( or even NON-members ) feel that they should be given added treatment on items that are not under Costco's tire warrenty due to tires NOT bought at Costco this puts a strain of those members that DID buy tires and these members and their cars TOTALLY deserve attention. To do so otherwise puts the waiting time back even further for those members who have every right to be attended to in a timely manner. I personally hope you do not become hard hearted by this encounter and continue to shop at what is still a great place, with great folks to help you!
I sincerely hope you have a good day :)

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Costco terrible service!

No real news here. Costco treats its customers like cattle. My last trip to Costco, Marina Del Rey, CA (which has a "D" rating by the local Better Business Bureau by the way) started with an unannounced change in hours for their "more expendable cattle", causing me to wait outside for 20 minutes before being allowed to enter the palace. Once inside, I did my shopping and got in line to pay. There were 2 cashier clerks and one of them accidentally dumped my 1 gallon bottle of car wash soap on the floor, causing a major spill and bringing the cattle-drive to a standstill. While she spent a couple of minutes mopping up the mess, rather than walk over and fetch a replacement bottle, the second clerk just stood there. After the mess was cleaned up, I asked why they had not taken a minute to get another bottle and they said they would, and started to take the customer behind me. I insisted on not being passed over and said I would not pay until they took 60 seconds to get another bottle. After several minutes, a manager comes by. Now we have 3 employees standing around doing nothing, when all they had to do was get another bottle and I would be on my merry way. Not good enough for the cattle-drivers - the manager rudely voided my sale and took the next customer. Yep, must keep the herd moving at all costs even if we lose one cow. So rather than spend 60 seconds to correct the problem, they chose to spend 15 minutes re-stocking my groceries and piss off a customer. Nice.

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Trin
,
Apr 23, 2008 9:23 pm EDT

"The second clerk" Um the cashier maybe? Normally Cashiers cannot leave their tills, at all my cash jobs we couldn't be out of sight of our till. I understand that. The point of Costco is to keep up the pace and get members through quickly, whats wrong with the cashier helping the next person while you wait? Your the one holding put the line by refusing to pay and wasting other peoples time behind you. The manager did nothing? No the manager was thinking of the people BEHIND you hoping to please the other non-irrational people who weren't being childish "refusing to pay"

Changed their hours without notice? Hm, did you actually check the hours on the sign? Did you expect a phone call telling you that they've changed their hours? Ya most places don't do that.

And yes normally most places open in the morning with two cashiers, I've seen 4 opening at Costco most of the time.

Costco has the highest Member-Service I've ever seen, they respect and care for their members, it's irrational people who think because they're paying for a membership that they should be able to walk all over the employees.

Your very rude. I've dealt with Costco since I was a little kid an am now 21. Recently I saw them give a little boy a free sundae when he was upset over getting his passport picture he was scared of the camera.

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BobSerrell
Atlanta, US
Feb 18, 2008 12:36 am EST
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Obviously you have an anger problem and an unable to control it even in the most minor of life's circumstances. And now you expect to post it here and get people's attention. But it says terrible things about an immature, boorish person like you. Please complain to the wall because others of us out here can tell a loser when we hear one.

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Michelle
,
Jan 30, 2008 6:44 pm EST

I called Costco today to order a cake and was told their bakery doesn't have a phone, all orders must be placed at the store... That's great customer service! I really don't have anything better to do with my time and gas. Thanks Costco for the cost savings.

We have decided to not review our service...

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12:00 am EST

Costco horrible online shopping service!

I ordered a set of tire from costco.com. but two days later I received a notification email that I will be charged so-called incorrect discount due to their system. but I may cancel this order by reply the email. So I decide to reply this email immediately to cancel the order because the product price is not my favorite choice again if plus the so-called incorrect discount. However I could get any response even I sent them 3 email to them in 2 weeks. I called them and they said the tire already sent to their warehouse tire center and it cann't be canceled. finally, another customer service lady help me canceled this order in another call, and I also called the tire center for sure. I thought that's the end.

At the 12th day, I found I could not get any refund from original order charge and additional charge. I went to local Costco warehouse customer service, they could not find my shopping record information. I had to go back home print all the online order record, then the local store manager help me to contact online service. The guy at online service was unfriendly, he agree refund me after 7-10 days and did not give me any explanation. that's horrible experience. while you do online shopping at Costco.com, they can charge you anytime, cancel your order etc without notification! unlike other reliable company such as Dell.com, circuitcity.com, CompUSA.com, Officedepot.com, Staple.com...

I am a long time Costco member and I like Costco local warehouse. I hate Costco online service after this terrible experience and I like to say bye-bye for costco.com until they change their service.

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Nate Blevins
, US
Apr 24, 2017 5:56 pm EDT

I agree. Costco has THE WORST website for ordering online or seeing what is available in the store! THE WORST!

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3doggal
Salem, US
Nov 03, 2009 1:24 pm EST

True, if you want your money refunded promptly do not shop on line thru Costco. They used mine for 2 months and I still do not have a refund.

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Costco directv worst customer service

Directv contract bought at Costco Directv kiosk for Saturday install. Installer shows at 11AM for a 1:30 PM appointment, but has to reschedule next Saturday. One week later, my appointment is "between 11AM to 2:30PM". No show. Directv calls me to reschedule "between 5 - 6:30PM". It is midnight, no show, no telephone call. I call Directv next day, Sunday to complain and they offer me either a Wednesday or next Saturday "appointment", which means I would have to take a day off on Wednesday, or play the same on a third Saturday, three weekends after I signed the service agreement. This is bad business and bad customer care. BEWARE to TILE ROOF OWNERS! I had a prior installation from the same people at Ironwood Communications here in San Diego (Directv installers) to my Encinitas house. I had an eight foot leak that fall, costing me $4500.00 to fix. The contractor said someone had broken the tiles from walking on the roof (most likely installing the dish), since they were the only ones EVER on my roof. Great, huh?
Costco is irresponsible, and careless, by offering Directv services in their warehouses to unsuspecting members, who deserve something better for their patronage and paid membership. And if you aren't a member, you ALSO deserve better service. But you won't get it from this company. Just do what I did - Google wearch Directv and watch all the negative legal complaint links that are listed. Is HDTV that important, that you can't get if from someone else? Ever hear of Netflix? Or a a free book from your local library? Oh and it's only $495.00 to unwind your contract before 18 months. Welcome to Criminal Corporate America!

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alexandersupertramp
Hainesville, US
Nov 08, 2014 5:19 pm EST

You can't generalise yourr negative experience to the entire market. Unfortunately, they did not handle your situation well and customer service wasn't a must. I assure you that with everyone of my clients that sign up. I fulfill my duties and treat them with the upmost respect. I leave them my personal number as well to gurantee that their problem is my problem. Every cable/satellite company will have issues, it happens. But its how it is dealt with that counts.

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Costco bye bye costco!

Tire shop insist on mounting "best" tires on the rear. Where would you rather have a potential blow out ? On the steering front, or on the rear? You cant reason with idiots or kids. I've taught auto shop for 21 years and tried to educate them ,to no result. I'm done buying tires from Costco, 4 day tire Co can match them in price and will put the tires where you want them. Bye bye Costco.

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drift13b
Bakersfield, US
Nov 29, 2011 7:35 am EST

Wow. All this because of where the tires were mounted. If your not happy, your teach shop, move the stupid things.

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Stsrbuck2000
, US
Sep 22, 2010 12:20 pm EDT

Ok let's resolve this BS. In dry climate as in Bakersfield you want the best tires on the front . In rain climate on the rear. So some of you are right and the shop teacher is right too because he's in Bakersfield where it never rains.
Slandering the shop teacher is from those of you that flunked out and dislikes any one smarter than you that would prob be everyone.
If you work at costco you are not experienced at anything, or you would have a decent job.

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Stsrbuck2000
, US
Sep 22, 2010 12:06 pm EDT

I feel some of you are missing the point. It's not if he's right
or wrong about placement. It's his money and his right to have
his tires placed where he wants them. He didn't like big brother
telling him how to run his business, so he went some place else
that's also a Mitchlen dealer that is not bound by that BS. That's
all he's saying. They are you're tires and you should be able to
have them where you want.

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jay v
Washington, US
Dec 16, 2009 10:08 am EST

OK, OK, OK here is how it is plain and simple. I work with the Utah highway patrol in R+D. needless to say we know winter driving. under steer is much more manageable than over steer (fish tailing). Its progressive and you can take the proper steps to counteract it. over steer however is dangerous and any one this side of rally racing would have a hard time controlling it. Most people over correct sending them completely out of control. As for blowouts, if you replace your tires every 5 to 7 years a sudden blow out due to age is negated. Then the only other causes are puncture and/or running the tire low, well this can happen on any tire so the point is mute. Now tractors, how many tires do they have on the rear? Its a traction and stability issue. Tractors have more than enough traction in the rear so they are exempt from this topic. Cars and light trucks do not have the same physics. Costco will still mount new tires on the front of a dually for this same reason. Having better tread on the front will just get you to dangerous speeds faster and let your front end make a promise your back end cant keep. I cannot tell you how many wrecks i have come across (some very catastrophic ) with the primary cause being a spinout due to low rear tread depth. people love to quote a twenty year knowledge, well alot of things change in twenty years. Like abs/traction devices and a better knowledge of tire lifespan.
remember smoking used to be good for your health too you know .

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rockosolido
clinton twp, US
Sep 01, 2009 9:37 pm EDT

Regardless of whatever conspiracy theories the original poster has, and as stated, Costco is required to install two new tires per their agreement with Michelin. Doing otherwise would violate their merchant agreement and subject them to fine or breach of contract. You need not look any further than the previous posts from other users to understand why, but it seems as if the original posters is stubborn and set in his ways.

Furthermore, Costco WILL NOT rotate tires if your current rear tires have more tread than the current front tires. Not only would it benefit him to understand the company's policies before posting, but maybe it would benefit the children he's been teaching for 21 years. God knows what those students are out there doing now.

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guud
oakland, US
Jul 06, 2009 2:42 pm EDT

Common sense would tell one to put new tires on thr rear, since fish-tailing the worse consequence of a blow out...since most cars have power steering, it would be easier to control a car with a blown front tire...the main problem with a blown front tire is at the instant it bursts, if you happened to have no hands on the steering wheel and the car suddenly lurched to the right or left into an incoming vehicle...so kep two hands on the wheel and drive to "freedom", which means to always try to keep your car clear on other traffic on the sides - as much as possible..

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ByeByeCostco
, US
Jun 13, 2009 10:42 am EDT

A lie, told often enough, gains believers. It is still a lie.

The tire companies want new tires rear-mounted to increase the wear rate of the old tires. They'll sell more tires this way. The shops just collude with them to make a little more money in the long run. The safety argument is just their phoney excuse for squeezing customers. If it were really a liability issue, they would just make you pick the spot you wanted and sign a waiver. They don't have any trouble putting the better tread in front when they rotate the tires, do they?

The safety question comes down to whether the driver can better manage oversteer or understeer during an incident. It is also vehicle-dependent as most cars are more prone to one or the other. The vehicle owner is in a far better position to judge this than a rubber jockey at Costco. I learned to drive in a Volkswagon and spent many happy hours racing around counting on a good rear wheel slide. Understeer, on the other hand, is useless. That Michelin movie is all Hollywood.

I've bought 36 tires at Costco over the years for my family and my company. I've just bought my last two.

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costcoRob
Greensboro, US
May 22, 2009 8:09 pm EDT

Oh my god what a ###. I work for costco Tire and the reason we put tires on the rear is because of michelins guide lines state that the new tires if it is only a pair go on the rear. All tire manufacturers recommend this. How does this guy have 21 years of auto mechanic experience and not keep up with this. True idiot. I always make a point to humiliate people like that at the store.

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Former Truck Fleet Mech
Newnan, US
Jan 29, 2009 10:58 pm EST

Fed law states you must replace a front tire that has went flat on diesel tractor trucks. It is illegal to patch or plug the front tire of a commercial diesel truck, they are repaired and placed in the rear or used for trailers.
Why? Because a blowout in the front tire is bad juju.
Put the new tires on the front, just like the Feds mandate for the trucking industry.

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Rinny
,
Apr 23, 2008 8:12 pm EDT

You clearly have no idea WHAT your doing. New tires go on the back as the other people have said, it's easier to control in a potentially dangerous situation. Putting them in the front doesn't help much.

Unless you don't have 4-wheel drive? Do you have only front wheel drive or something? Maybe that's why your grumping about the best tire installers EVER.

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Costco avoid this costco tire department!

Costco Tire Department, Wharton NJ 07866
www.costco.com

My wife was going to work on the interstate last Thursday when a 1 month old Michelin tire blew out. She's a new manager on a tight schedule so, to keep her from having to wait for road service, I went myself to put on the spare for her.

I took the damaged tire - which had blown out through the sidewall without having hit anything - and brought it back to the Wharton NJ Costco tire department where it was purchased. The staff there was surly and distracted, as though a heated disagreement was in progress, and although this was a regular weekday morning, the line for service went all the way out the door. When my turn finally came up, I calmly explained to Kerrie, the supervisor on duty, what had happened. She turned without a word and went to look at the tire, which I'd left in the service area. She returned, again without saying a word to me, and barked to a subordinate, "Lock that back door - I don't want any more customers coming in that way!" Finally, I asked her if she was going to replace the tire, and she said yes. I asked her if she could have it put it on the wheel and balanced, and my wife would come that evening between 6 and 7 to have it mounted on the car; she said that was OK. Because the communication seemed so strained, I repeated again, "She'll be here between 6 and 7 to have it mounted on the car, are you sure that's OK?" - she answered "Yes" again, and I left.

When my wife arrived at 6:30 to have the tire mounted, she was told, "You missed your 6:00 appointment - you'll have to wait until we close at 9:00". My wife called me at around 6:40 to tell me what had happened, and I called the tire department back and explained to the counter person that there was a misunderstanding - the agreement was that the tire would be mounted when my wife arrived between 6 and 7, and that she had other appointments and couldn't wait until 9.

He replied that the note Kerrie left said that the appointment was at 6, she'd missed it, and there was nothing that could be done. My wife put the replacement tire in the trunk and drove the 20 minutes home. Meanwhile, I called the store again and this time spoke to Mike, the assistant store manager on duty, who told me to bring the car back, and offered, "We'll see if we can fit you in." I replied that a) we'd had an agreement, b) it would have taken only 5 minutes to mount the wheel at the agreed upon time, and c) after all the time we'd wasted, I'd only make the 40 minute r/t again if he assured me that the tire would be mounted promptly. But I got the same "We'll see if we can fit you in."

Frankly, buying tires at Costco isn't such a steal; most of the same tires are available at similar prices at many local dealers. My wife and I have tight schedules and little free time, and had hoped to at least get civilized, professional service at Costco. But I ended up jacking up the car and remounting the replacement tire myself, in the dark, in my driveway.

I don't know what kind of service can be expected at other Costco tire departments, but I would certainly advise Costco members to avoid the tire department at the Wharton NJ store.

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Deborah Semple McChesney
, US
May 31, 2017 8:02 am EDT

Near Death Experience because of this Costco Tire Department! Avoid at all costs! I purchased 4 new tires in Bridgewater Costco around Christmas time 2016 where the employees are wonderful, attentive and customer service oriented despite being very busy. I have the tires rotated and balanced regularly. On April 29th (roughly 30 days ago) I went to the Warton Costco to check the tires because they were slowly leaking air...All 4 tires needed slight re-filling every 2 weeks which is not normal. They took the tires off and remounted them and found the rims were possibly mounted in a way that it might be causing the tires to leak but assured me it was fixed. In the process they broke TWO of the tire sensors off the tires so I could no longer see the tire pressure on my screen in the car...so I now had no idea if they were low on air unless I stopped at a gas station and paid for air to check the current reading.

Last night while driving with my 13 year old twin boys, 11 year old daughter and 8 year old son on busy Interstate I-80, the car began to have a severe vibration. My car- enthusiast son looked out the window on the passenger side and said the back tire was moving like it might fall off. I immediately pulled over. I popped the hubcap off the tire and you can see from the photo attached...5 of the 6 lug nuts were OFF...just sitting in the wheel well with shreds of metal that had sheeted off with the lug nuts . A few more minutes and that last lug nut could have given way and the wheel would have separated from the car with my 4 kids in the car on the interstate in the rain! We could have been killed. When roadside assistance arrived and saw what happened. He said this was clear negligence...an employee that did not tighten the lug nuts! He said that he had never seen anything like it and that this doesn't just happen! I am beyond rattled and I think every employee in this department needs re-training. This should not have occurred!

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JTCC
, US
Jul 09, 2011 3:39 am EDT

I have dealt with this Costco Tire Center on numerous occasions, the staff is very professional and very knowledgable. What other Tire Center sends their employees to training centers and events to further product knowledge and to gain experience with what they sell? As far as warranties, for a $14 installation package including- mounting, balancing, valve stems, Lifetime rotation, road hazard warranty, flat repair warranty, and most of the tires having a milage warranty... They stand behind their warranties 100%, To the comment above- I have NEVER seen Sears beating Costco's tire prices when comparing apples to apples. Sears ALSO charges on top of the tire price for valve stems, road hazard, rotations, balancing, fixing tires... If you think over the life of a 60, 000 mile tire, you should have the tires rotated about 8 times. The average rotation costs $20-$30 plus the additional cost of balancing each wheel every rotation. Maybe fixing one flat tire costing $25. Paying 10% of the tire price for road hazard. The cost of maintenance over the life of the tires plus road hazard would double the original cost if purchased elsewhere.
I have purchased 5 sets of tires from Costco Tire Center and would not purchase tires elsewhere anymore. The negative - They do not offer appointments, which can be helpful to people with time constraints. And sometimes it is a while until your helped at the counter or until your car is done, but that's with any business... I'd rather it take longer and done right the first time, rather then rush something that is of such importance... Your life and the person's life driving next to you is at risk if the tire comes flying off the vehicle due to a rushed job.
As for any grease/lubricant that is applied to any mounting hardware. The manufacture engineers the vehicle with a dry torque spec. By adding grease to a stud and lug, the stud is going to be over torqued and stretched, which can cause the stud to not return to normal operating ranges and sometimes pass the yield point and break. Lug-nuts that have been in service for 100, 000 miles and have went on and off numerous times need to be replaced due to the threads and hex edges being worn. For a bag of 20 lug-nuts that usually only costs $10 dollars, why would you risk it, a cross threaded lug or lug-nuts falling off could cost you hundreds down the road.

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jlc321
Denville, US
Dec 22, 2010 8:49 pm EST

I read this comment after getting re-re-routed by Costco's voice exchange.
When I finally got thru to the Tire Dept nobody picked up after several minutes of ringing.
So my first impression aligned with this comment.
I called Sears and got a better deal on Michelins than what I saw at Costco on-line.
And the service was outstanding.
Costco is great for returns.
Otherwise their C/S is the pits.

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gsz01
Denville, US
Apr 14, 2010 6:13 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

In all the years that I have dealt with the people in this tire center I found them to be utmost professional and handle customers with the most amount of courtesy. Perhaps you came in with an attitude that I also sense in your comments. That probably does not much to make an individual be helpful to you. At the same time you complain that the supervisor gives instructions to the staff with you standing there. That is something you may forget is their job and they have to do as efficiently with the amount of time they have to deal with you and the staff at the same time along with the other customers. I also do not really believe the line was out the door. Perhaps a couple of people stood there as a group and blocked your way in. No matter your wife showed up between 6-7PM as you stated yet they were going to help her at 9PM. That cannot be since the entire store closes at 8:30PM as does the tire center and they really do not like to take people after 7PM since most likely they have other customers to take care of ahead of your wife and her tight schedule, since those others also have probably tighter schedules then you or your wife. Perhaps next time you should take the car with the bad tire to the store yourself and let your wife go on with her tight schedule using your car. But no, that is something you did not think of and now blame Costco for your problems. Sorry but this does not sound fair on your part.

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jay v
Washington, US
Dec 16, 2009 10:16 am EST

also you guys have amazing eyesight to be able to scan the road at speed for objects

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jay v
Washington, US
Dec 16, 2009 10:14 am EST

you dont lubricate the lugs because you dont want something holding the tire on your car to be slippin off now do you? it also prevents over torquing the lugs which can lead to failure

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danny
El Paso, US
Feb 01, 2009 8:47 pm EST

so why is it Costco's fault that you are on a tight schedule? Costco business varies day by day, sometimes very busy and you have to wait for service. there are no appointments, so if the manager tried to accommodate you at six and you did not show, its your fault. I also am doubtful that your tire mysteriously had a blow out, you had to hit something. i find the costco tire center to be very professional and their staff extremely helpful.

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David W. Behrens
,
Feb 13, 2008 8:03 am EST

This same Costco Wharton Tire Department insists on a store manager (many times female) tightening all tire lug nuts with a torque wrench (with which I agree in principle), BUT DOESN'T TEACH THE STORE MANAGER HOW TO USE A TORQUE WRENCH! They always pass the click stop on the large torque wrench used, sometimes by as much as a quarter turn. Don't ask them to lubricate the tire lugs, they get downright nasty!

ComplaintsBoard
A
12:00 am EDT

Costco extra tax added to replace defective product

MY husband and I purchased an LCD TV from Costco. After a month, the sound started to disappear on several channels, since we own another TV part of the same home entertainment network that did not have the same problem we came to the conclusion the TV is defective. We returned it to Costco (Langley, BC) and to our surprise we were charged an extra recycling tax on the new (exactly same type of TV and otherwise same price TV) that we got.
When we asked the manager called Taj why is it that we are being charged extra fees to replace a defective product that we purchased in good faith and under the assumption that it would work as advertised he replied that it he is not responsible for government taxes and that we chose to return the TV instead of having it serviced by the manufacturer. WOw, great service!

My conclusion: It is our fault, I always said Costco has no quality products and the customer service is really bad.

My advice : shop elsewhere!

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for serious?
,
Jul 16, 2008 3:46 pm EDT

wow... Go learn law or economics or something. You are a very uniformed and under educated individual.

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BobSerrell
Atlanta, US
Feb 18, 2008 12:48 am EST
Verified customer This comment was posted by a verified customer. Learn more

So let's see, you are angry at the retailer because of a government policy. Are you too blind to understand the government is the problem? Please don't waste people's time by posting illegitmate complaints. Your comments prove you are in the wrong. You would be able to see through that if you were capable of logic.

ComplaintsBoard
F
12:00 am EDT

Costco missing lcd tv worth $1, 600.00

Costco does not arrange signed deliveries for their shipping courier. Nor do they at least have the courier leave a notice for facility pick-up irregardless of the amount of the merchandise you are buying. On their tracking it said "Delivered: Left at side door" by UPS. First off, we do not have a side door - we have a gate. Second, no UPS person rang the bell (we have 24-hour surveillance cams) on the day they said it was delivered.

Make sure before you order that you know your ship to address will have somebody waiting for UPS (or any other Costco.com courier) during their delivery hours - which has an 8 hour time frame. Or have a hole large enough to fit the item through. Otherwise, it will be customer service hell worse than AOL or Dell.

Online orders of high value should have signed acceptance arrangements, otherwise any courier can just take the item home if there isn't any sign of anybody at home - afterall, he did say he delivered it. We can't blame it on UPS or FedEx, as everyone knows they have a stellar reputation for getting things lost, if not mangled beyond recognition. If you do want to risk online shopping, better order from a store that facilitates reasonable returns, refund or replacement.

The average customer service wait time for Costco.com is 12 minutes. The ordeal becomes harder when you get transferred, worse when it has something to do with a courier mishap - because it IS easier to point the finger than to resolve issues. I am surprised, but eBay resellers - even those with really repugnant track records - offer better customer service. Well, of course there will be plenty of cursing but then again at least you know somebody is working on fixing the problem. At Costco.com, nobody is... even if they make you think they are helping you.

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mufn8r
, US
Sep 03, 2009 12:23 pm EDT

Same thing happened to me with two mattresses. Costco.com sucks for large items. I am shredding my card if and when my mattresses arrive. Screw them for hiring such an inept shipping firm.

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mew5875
San Antonio, US
Jul 01, 2009 8:14 pm EDT

I agree. I ordered a new mattress for my inlaws and the bed was delivered to the wrong address. They didn't have a way to track it and they did end up sending another one.

I will say it's probably more on Serta's end than Costco's but still Costco should make sure the manufacturer provides a tracking number.

ComplaintsBoard
K
12:00 am EDT

Costco credit card charges

I have not seen a monthly statement from HSBC for some time, even though I regularly make monthly payments to them. I've been charging my gas and meds, plus other things on occasion, on my Costco card for the sake of convenience. Costco contracts out their credit business to HSBC. I've written to them, asking for an accounting, so I can see where I stand, but have not received a response. Now I find on this website that there are many horror stories of fraudulent behavior by HSBC and am very worried I have become a victim of their cheating and chiseling. My next letter is going to the Washington State Attorney General's Consumer Protection Office, with a copy to Costco noting my great displeasure at their credit practices.

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G. Bradley
,
Dec 11, 2007 4:07 pm EST

SORRY, You became a victim when you got the card. Get a lawyer! Quick! (Read the other posts here, always the same!) I can't believe that Costco and GM would do business with slime like this!

ComplaintsBoard
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12:00 am EDT

Costco problem with the rebate submission

Re: Costco.com

I am writing to express my sincere disgust with how your company chooses to treat customers. Not that I feel its important to explain the situation again, however it will aid in your understanding. I purchased an item via Costco.com in November of 2006. After I received the item via UPS, I submitted the online rebate form. After several weeks of waiting, I received a denial notice stating the member number was incorrect. For the record, the member number was not incorrect, it is clearly printed on the back of my card. I resubmitted the rebate making sure all information was accurate. I waited an additional several weeks. I received another denial. I then called the rebate center and they informed me that I could only submit the rebate one time via internet and that I would have to mail the information to the rebate center in order to get the rebate. I did exactly that. Now several weeks later, I received another denial notice in the mail stating that the sku was incorrect. I am quite fed up with the constant jumping through hoops and wasting my time for a rebate. It has become obvious to me that your company would much rather play games and disrespect your customers by treating them as though if they were ignorant. Maybe if you waste enough of my time I will give up and your company gets to keep the $50.00 that rightfully belongs to me. I am here to say by all means keep the rebate. The way I see it, when I cancel my executive membership I will save $100.00 per year anyway. Also when I cancel my American Express costco card, I will save even more. Lets not forget how much I will save from not shopping at costco. If you look up my account, you will see that I spent almost $20,000 last year alone. But I can see that even the most dedicated of customers still get treated like garbage. I find it appalling that this is acceptable business practices. I will gladly take my business elsewhere, knowing that there are far better companies that will treat their customers with dignity and respect, and actually honor the rebates they offer. If you have any questions, please feel free to contact me as I would most enjoy talking to a live person versus a company that hides behind denial letters.

Personal Information:
First Name: James
Last Name: Hanset
E-mail Address: [protected]@comcast.net

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Costco Executive Member
, US
Nov 03, 2010 11:25 pm EDT

Costco is inconsistent with it's reputation, i have experienced problems with their 2% rebate checks for last three years. Although I am one of first 100 executive members in St.Louis region. There is problem with their 2% rebate check.

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DinTexas
Houston, US
May 29, 2009 12:19 pm EDT

I have the same issue with the same offer. Costco is tarnishing their name by associating with Direct TV. Direct TV denied my rebate stating "The Costco Receipt does not have a legible purchase date" You would think that they would now where to look on a Costco receipt. When I tried to reach Direct TV, I got the run around and they would take my information and escalate it.

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luv2bhorsn2
San Diego, US
May 13, 2009 10:11 pm EDT

I signed up at the Cost Co store for Direct TV...and purchased a flat screen TV...this was in OCt 08...I was to get a $50 rebate and a $200 rebate..I filled out and sent in all the correct info...NOTHING AS OF YET! I have been on the phone with Direct TV for over 5 hours total...Every month I call starting in Jan 09...I have spent hours to at Costo Co...This is a joke...I am a loyal Cost Co shopper...I will go to the top people on this I am not giving up...BUT THIS IS JUST CRAZY THAT I HAVE TO SPENT SO MUCH TIME ON THIS!

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BAR
, US
Jan 29, 2009 10:24 pm EST

First of all, Costco has gone out of their way to make the rebate process as simple and convenient to use than any other retailer. If you shop at Costco, first of all you will notice that most rebates on items are INSTANT rebates. The rebate is taken off at the register. On the rare occasion you have a mail-in rebate, they have a streamlined system where you can check the status of your rebate. It's unfortunate this person had an unfavorable experience, but I would bet that this is a VERY small percentage of experiences. As for him canceling his Executive Membership, he is only spiting himself by giving up his $400 Executive Reward rebate he gets (based on his $20000 sales) and his Amex rebate which more that cover his membership fee. Costco is one company that will go out of its way to take care of the customer, no question! Unfortunately you are reading this on a "complaints" web site, however, I guarantee you that if you stack up the satisfied and happy customers against the complaints, the complaints will seen non-existant. GO COSTCO!

Costco Customer Reviews Overview

Costco is a popular membership-based warehouse club that offers a wide range of products at competitive prices. Our website has received numerous reviews from satisfied customers who have praised Costco for its excellent customer service, high-quality products, and affordable prices.

One of the most significant advantages of shopping at Costco is the wide range of products available. From groceries and household items to electronics and appliances, Costco has something for everyone. Customers have also praised the quality of the products, with many stating that they are comparable to those found in high-end stores.

Another positive aspect of Costco is its customer service. The staff is known for being friendly, helpful, and knowledgeable, and they are always willing to go the extra mile to ensure that customers are satisfied with their purchases. Additionally, Costco has a generous return policy, which allows customers to return items for a full refund if they are not satisfied.

Costco's prices are also a significant draw for many customers. The company is known for offering products at lower prices than many of its competitors, and its bulk purchasing model allows customers to save even more money. Many customers have reported significant savings on their grocery bills by shopping at Costco.

Overall, Costco has received overwhelmingly positive reviews from our website's users. Customers have praised the company for its wide range of products, high-quality items, excellent customer service, and affordable prices. If you are looking for a one-stop-shop for all your household needs, Costco is definitely worth considering.

Costco In-depth Review

Store Layout and Organization: The store layout at Costco is well-organized and easy to navigate. The aisles are spacious, making it convenient to move around and find products.

Product Selection and Variety: Costco offers a wide range of products, from groceries to electronics, clothing, and household items. The variety is impressive, ensuring that customers can find everything they need in one place.

Pricing and Value for Money: Costco is known for its competitive prices and excellent value for money. The bulk packaging allows for significant savings, especially for families or businesses that require larger quantities.

Customer Service and Staff Assistance: The customer service at Costco is exceptional. The staff members are friendly, knowledgeable, and always willing to assist customers with any inquiries or concerns.

Membership Benefits and Rewards: Costco membership comes with numerous benefits and rewards. Members enjoy access to exclusive discounts, special offers, and additional services like travel and insurance.

Online Shopping Experience: Costco's online shopping experience is user-friendly and convenient. The website is easy to navigate, and the ordering process is seamless. Delivery is prompt and reliable.

Return and Refund Policy: Costco has a generous return and refund policy. They accept returns on most items within a reasonable timeframe and provide refunds promptly, ensuring customer satisfaction.

Quality of Products: The quality of products at Costco is consistently high. They offer well-known brands and their own Kirkland Signature brand, which is known for its excellent quality.

Food Court and Dining Options: Costco's food court offers a variety of delicious and affordable dining options. From their famous hot dogs and pizza to salads and desserts, there is something for everyone.

Accessibility and Parking Facilities: Costco provides ample parking facilities, making it convenient for customers to access the store. The store is also wheelchair accessible, ensuring inclusivity for all shoppers.

Environmental Sustainability Initiatives: Costco is committed to environmental sustainability. They have implemented initiatives such as recycling programs, energy-efficient practices, and reducing packaging waste.

Community Engagement and Corporate Social Responsibility: Costco actively engages with the community and demonstrates corporate social responsibility. They support various charitable organizations and initiatives, making a positive impact on society.

Overall Shopping Experience: The overall shopping experience at Costco is exceptional. From the well-organized store layout to the friendly staff, competitive prices, and high-quality products, it is a top-notch shopping destination.

Comparison with Competitors: When compared to competitors, Costco stands out for its unbeatable prices, wide product selection, and excellent customer service. It consistently provides a superior shopping experience.

Recommendations and Conclusion: I highly recommend shopping at Costco. With its impressive product variety, competitive prices, and exceptional customer service, it is a one-stop-shop for all your needs. Whether you're a member or not, Costco offers an unparalleled shopping experience.

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