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Consumers Energy / terrible customer service!

1 United States Review updated:

I called up the oil company about the equipment not functioning properly because heating wasn’t working properly. The dispatcher said they are only addressing problems of ‘no heating’ and somebody would be there on Saturday.

I had called on Tuesday. After checking the heating and realizing that the heating actually is not working on the first floor, we called the services again in 15 minutes. I was told that somebody will be there by afternoon. Nobody showed up till Wednesday when I called up again on Thursday and I was told that there is no record of my calling to the service department. I said to send somebody on Saturday morning because we will not be around on Friday as at least 2nd floor heating was working. On Saturday nobody showed up until late morning. I called the service department again and they said they will send somebody. Somebody did appear in the afternoon. Gentleman commented that there are issues with the equipment and there are leaks in the pipe and something else not working and can only be corrected on Monday. He said he is shutting something off but heating will work for 2-3 days. After he was gone in about 3-4 hours the heating completely stopped, this time even the 2nd floor was not working. So, we called the service department yet again on Saturday night and talked to a gentleman John. He said you need plumbing work and we can't make any such decision to provide urgent service of that nature until Monday. I said our heating is not working. I left a voice mail for the manager – Dave Wagner, who apparently checks his voice mail occasionally and calls back. I left message around 12:00AM. Nobody called till 2:00AM when I called again and left a message at the emergency service voice mail. Nobody contacted me till 6:30 when I called again and left message.

It is 7:22AM Sunday morning, we still haven't heard from anybody yet. We have been living without heat in this cold weather for so many days in the first floor and now, the whole house since Saturday (10th Feb evening).

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  • Ra
      14th of Oct, 2018
    0 Votes
    Consumers Energy - Meter readers
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    I deliver the mail and your meter reader people park in front of our boxes constantly. It would be appreciated if you would have a service talk with them about parking in front of mailboxes. Thanks

  • Ku
      2nd of Oct, 2018
    0 Votes
    Consumers Energy - My gas being shut off
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  • Ro
      28th of Aug, 2018
    0 Votes
    Consumers Energy - Electric bill
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    6090 belford rd Holly Mi.48442 8106918542, 2 companies with bills that are triple Electric use only.please resolve this for me. 8106918542 or 8102328911. 6090 Belford Rd Holly Mi.48442 South Flint Gravel inc. and Aldridge trucking Thank you

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