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Conn's / TV/Sectional / awful, awful, awful

1 United States Review updated:
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I work for conns as a electronic tech my boss told me i couldn't not tell the truth for some customers and it was getting out of hand and the store manager had a very bad attitude toward helping any customer when their TV broken down and no nobody at the store would take care of any customers cause they where on commission and to a make extra buck on offering a extended warranty to any customer they could convinced if they needed that service. I as a technician was instructed by my customer service manager not talk to anybody at the store and not to help any elderly and anybody else that still had a not expired warranty TV. When the TV just broken days on arrival. When customer read policy on front of me and I explain to me about of warranty that i could replace their TV’s and I explain that was not my job they need to talk to any managers about the warranty and I was instructed by my manager to repaired their TV. Customer responsibilities was to talk any manager of any stores from conns because it was not up to me to decide if i could replace their TV’s that was still under warranty. It was the service manager job to decide.

I felt sad that I that couldn't answer their questions when the TV’s broke down before the warranty expire. My boss told me i had to order parts even if the TV broke down and was still under warranty and knew i could be replace it for a new one. It’s was a constant battling to help them, but my conscience was not helping that the customer was paying my bills and putting food on my table too. But i had to make a choice a do the right thing, let me get myself fired and apply for unemployment because if I quit I won’t get any help. One thing i learn they are mean and slow on not being responsible on taking care of their customers and they already knew I was using used parts by a another tech that where defective and not working and sending the parts never on time to fix their TV’s and they blame the tech for the parts never getting in time to take care of the customer. They are wrong!!!

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  • Po
      16th of Feb, 2010
    0 Votes
    Conn's / TV/Sectional - Should be spelled Con's
    United States

    The name says it all. Conn's . Though it should be spelled Con's. I purchased a TV and Sectional for my home. To make a long story short, they never gave me back my delivery charges they promised because they brought the wrong stuff the first time they came to deliver and I had to wait an additional week to get my stuff. ( I think they promised it to me because I wanted my money back since the delivery was screwed up)They still haven't replaced my damaged property they tore up when they came to deliver a second time-(Damaged my storm and front doors ) and refuse to replace the remote that I was told would be under warranty even if my dog got a hold of it and chewed it.

    My advice- Stay away from these guys. I've been trying to get this rectified for about 7 months now and keep getting the run around. ( Yes I have faxed estimates, but apparently they are floating around in space )My guess is I'll have to hire an attorney to get my property fixed..I paid my account in full today..Lets see if they actually post it to my account, because I don't trust these [censored]s.

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