Con Edisondon't know how to turn on the gas

Today 02/04/15. The ConEdison turn off our gas service since 8:00am on the morning, because of the gas pipe works. They told us the gas will be back on at 3:00pm afternoon (which never did). They told us they need to wait for the ConEd people come to turn it back on.
Then the tech guy came and he haven't no idea how to turn on the gas. He spend two hours and don't even know how to turn it on. Then I call the "Emergency numbers" at 10:00pm at night and still no one come.

my baby is one and half year one. how can we live without NO GAS, HOT WATER and HEAT in this winter night. Please someone give me some advice what I can do.

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