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Coles Supermarkets / coles mastercard gift cards

1 Melbourne, Victoria, Australia

I was given a $100 Coles Mastercard gift card for Christmas 2017, which had fallen out of the card and into the gift bag. I did not realise I had been given the gift card, but when going through my gift bags for Christmas 2018 I found it. I went to use it and found out it had expired. When I phoned I was told there was nothing I could do, which I feel is disgusting. You know you were paid $100 for the card and you know it did not get spent. I do not see why a new card could not be issued or an extention put on the existing one. I know Victoria is soon to bring in legislation stating that all cards have at least 3 years validity, but I would hope that as a customer of Coles, you will reinstate or reissue the card, and not wait for your hand to be forced. I am more than happy to take my custom elsewhere, which will see you lose more than $100. The card number is [protected] exp:09/18, 3 digits on the back are 925 and the pin was 4090. I would like this situation, which quite frankly feels like theft, to be rectified. Thank you Susan Kerr

Su
Jan 13, 2019

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