Dollar General
reviews and complaints

On april 16, 2016 at 4:30 pm. My granddaughter rented the rug doctor to clean my car seats. She paid $40.00 to rent it. The next morning she was going to clean it. She started to work on the seats and less than five minutes into it the machine stopped. Needless to say she was upset. She took it back to the store and told the cashier what had happened. It just stopped. Cashier daid nothing she could do about it. Finally after argueing with her she did return $20.00 back to her. It was no fault of my granddaughters that it did not work. I feel she should not have had to argue to get her money back in full. The cashier was very rude to her and that upset me. I am handicapped and could not get in the store. She is on a fixed income also and raising 7 children. She was going to clean my car as a mothers day surprise for me. I just found out what happened is why I have not written before. Form number is [protected], store # 2225. This happened at the white hall, illinois, , , employee name looks like sally moffitt. Serial #09wo8370 hour meters101.8. I would like you to please refund her other $20.00 back to alyssa newton 506 porter, white hall, illinois 62092.

I was recently an Assistant Manager of a DG and just got tired of being mistreated. There's only so many times you can take being told in front of people that you don't work or do your job. Or get in trouble for little things and watch everyone else get treated like they are gold and don't do any wrong! I have never felt so horrible in a job in my life! I worked my butt off and constantly would get into trouble for little things that didn't matter. And if I was doing such a horrible job why wasn't I wrote up.
I hope that someone stops this manager before she ends up really getting into something she cant handle!

On April 26, 2016, around 8:50 PM, I went to Dollar General to buy The Sim card activation Kit for a trac-phone, and when I interred the store I went straight to where they have all the sim cards and cell phones. They did not have what I was looking for so I proceeded to check by the check out area to see if they might have them there, then I was approached by a saleswoman that was working the cash register, and she asked me what I was looking for, as I started to tell her what I was looking for, she in my opinioned was not paying any attention to what I was saying, all she kept doing was looking at me suspiciously and looking at a blue small bag that I was holding, so she told me no, that they did not have what I was looking for. I told her that the product I was looking for advertised on a website that they carried what I was looking for, and again, she did not pay any attention to what I was saying, so I left the store and the woman followed me out the store and told a security guard to check my bag, so the security guy called me and said that he has to check my bag, I said sure no problem, he checked my bag and told the woman that nothing from the store was in my bag. The woman did not even gave me an apology, I was so embarrassed and felt so disrespected by that employee. That was my first time in that particular store and the last time that I will ever shop at that store. I will post this happening on social media to tell them how I, a 55 year old tax payer, and registered voter, how I was treated at Dollar General, A store that suppose to be family oriented and very courteous to their customers.

Store in Warner Oklahoma.. The outside temp was 80 degrees, the inside store temp was about 90. It was so hot in the store that the employees had the front doors open. They said they have no control over the thermostat and that corporate controlled the air. Most of the food items I bought were almost melted. This is ridiculous. Food items and medications should be stored at a safe temperature and employees should not have to work in conditions where there is not adequate air supply. Customers should not have to shop in a store that does not have an adequate air supply either. Does the corporate office forget that there are coolers that emit heat and it brings the inside store temp up anyhow?

I purchased 2 - 6 packs of pepsi 16 oz plastic bottles on 4/22/16. The sticker on the shelf said $3.00. It did not say pepsi or mountain dew it just said $3.00. When I went to check out it rang up $3.50 each . When I told the young man that the sticker said $3.00 he said that was for Mountain Dew that they had been put in the wrong place. Every time you go into that store something is in the wrong place and you wind up paying a higher price. I told them they needed to get it together and put the right price on stuff and the smart ### said you don't have to buy them. This store is convenient for me and I spend $30 to $40 a week in there but I can go shop someplace else where they will appreciate my business.

Someone ought to teach this young man some manners and customer courtesy.

I have been going in to the store in Chapman, Kansas for the last 3 weeks, sometimes twice a week and they have not had any Arizona Green Tea on the shelf. I have asked several times and they just said that they didn't know if they we going to get it anymore. On April 20th, 2016 I asked a cashier about it and they took their scanner and it said they were suppose to get some in today. I stopped there about 4:20 PM Central time, none on the shelves and I asked the employee stocking the shelves if they got any in, and was told all the items they got in were on the cart that she was working from. There was none there. Are they not going to be selling this item anymore? No one that I have talked to at the store seems to know what is going on.

Store #8641,
Located in Nashville Mi. Zip code 49073.
This store has too much trash outside. things like cigarette butts everywhere, cardboard trash in lawn. broken glass. etc. My son is 7 years old and was going to use the outside trashcan, but there isn't one and i watched employees just pile trash up next to building. also watched them throw cigerate butts on ground. I wouldn't let my child go anywhere near that store without me. its a shame. Sometimes there are 4 girls working in there...I guess not one of them wants to clean the parking lot. YUCK

To start driving in to the store its mowed but the weeds and trees are growing in the flower beds the entry is dirty . Nothing is stocked right prices are not labeled . They tell you they lost the key to the bathroom. People look tired and depressed. The ales are filled with baskets .The deals that are showed are taken off when you go the register.

I have just recently started buying some clothing for my grandchildren at your store. I purchased several items and the next day changed my mind about a couple of them so I returned them. The lady in charge, wendy, automatically said you can't have any refunds and then proceeded to ask me if I had my receipt which was in the bag. She didn't bother to check before saying it loud enough so everybody could hear her. My grand children live out of town so when they came one of the items were too small. I wanted to exchange one of the blouses I had purchased and this same lady did the exact same thing this time. I shop there because it is convenient to where I live but I am seriously thinking of not shopping there anymore because I think her behavior is very unprofessional and I don't like to be treated like this. I would appreciate it if someone could talk to her about this behavioral so it will stop.

I am a Key holder of a Dollar General in Illinois. I have been there for almost a year in June. Anytime I work there I get in trouble for the little things I don't get done instead of getting acknowledged for the things I accomplish. I have the most friendly customer service out of anyone that works there (I have been told numerous times this and that people only shop there when I am working). I have gotten written up multiple times for these little things I have done "wrong" while my manager can go take a smoke break every 30 minutes for about 15 minutes on her shift without getting in trouble at all. I went outside for 2 minutes to grab some carts because my cashier was busy on the register and I got told the next day that I was outside too long and got written up. It sucks working for someone who doesn't appreciate what you do for them and how much you try to help out. And it also sucks when its over little things I do wrong but I cant help it if there are always elderly needing my help grabbing things or looking for items. Its just depressing to work here... and I feel like I'm going to get fired soon over something that wasn't my fault.

I have been working part time at a store since February after applying for jobs all over town for a year in order to pay for expenses and higher education. This is only my second job, my first one shutdown a month after I started. Other part time employee's are working 16-29 hours 3-5 days a week(two we're hired the same day as me), while I only work 4-5 or if I'm lucky 8 hours(1 time only) a week 1-2 days a week. The others have also competed their training but when it comes time for me to do mine, something goes wrong. The first time my birth date was wrong. The manager called the main office and told them I had just started last week. Even though I have worked on and off since February (I have had no permanent schedule since I started working). Second, the system was too slow. I was scheduled to work today but they canceled my schedule without reason along with next week too. The manager said it was computer problem but a family friend sent an email to the Dollar General Corporation asking if something could be done about my lack of hours(I was afraid I would lose my job if I did it) and she was told they would look into it and send her complaint to the appropriate person at the store, before I knew it my work for this week(I was only scheduled to work one day this week) and next week at been cancelled . In addition, no one else is being forced to take time off. Outsiders have told me that the store has racial discrimination and I was only hired so they would not look bad. Unfortunately, quitting is not an option because I need the money. Please advise me on what to do!

I shop at store #14913, I went today 03/13/2016 make a purchase of the cereals on sale, 3/$6 I had raisin bran, honey bunches of oats with almonds, and froot loops, it run up at normal cost I ask about the sale and I was told I couldn't get it like that had to be the same cereal couldn't mix them, I had him to remove it from my purchase so I didn't purchase them, I have always mix them before at the other store. The worker didn't even care to try straighten it out, I went called another local dollar store in ask it was like I said I should of been able to purchase them like I tried, with a line waiting to check out it made me feel bad like I done something wrong

I went to the store to return something. The cashier wouldn't even look at me. She is a short colored lady with long black hair. I'm white. I said hi - and I ask her how she was doing ? No response. She acted like I wasn't even there. Sour looking face. Made me very uncomfortable. Never made eye contact. All she said was - do you have the card you used and it will be put back on your card. Sign here. Never made eye contact looking down the whole time. I was very pleasant and thought she just felt bad. As I was walking out she ask the colored lady that was behind me. Hi - how are you doing. - the exact words I had said to her ? Really she couldn't talk to this white lady but she could talk to the colored lady behind me. Racist - do you put up with that at your store ? I will be shopping at walmart from now on ! I don't need to be treated like that. I'm not a racist and expect to be treated just like everyone else! My return reference #[protected] time 9.41 on 2016-03-13. My cell phone # [protected] - afternoon is best time to call thank you for your time, laura carter

My husband and I went to pick up a few items and I had a coupon for 1$ off downy unstopable fabric refresh and it was a printed manufatures coupon and the cashier refused to take my coupon and when I explained the coupon policy he stated that I didnt know what I was talking about and called me a thief and that he knew more about the coupons then anyone and that I was a rude untrusting person I purchase alot of the 1$ items because I make cleaning baskets for the elderly couples that live near me I use my own money and all I was trying to do was get a discount with the coupons he refused to scan the coupon and I told him if he did scan it I was going to file a police report for slander he stated that it would not scan and I asked him to do it again and dont fake it well it scanned but I had 4 items and he refused to let me have the 4$ off and told me as I was leaving not to come back into the store ever hes just a kid and a very rude kid my husband was released from the hospital that day and I had to take him back to the er due to the fact that he had a asthma attack and a panic attact because of they way I was treated im a good person and I enjoy helping the elder couples I ask for nothing in return but I was degraded in front of other customers and this boy has no manners

I purchased a 13 oz package of Clover Valley Chocolate Sandwich Creme Cookies from the Dollar General and when I opened the package when i arrived home, i took 5 cookies out and was about to hand them to my 4 year old when i noticed something silver in the pack! It was a RAZOR BLADE! Wth is a razor blade doing in a package of chocolate cookies?! Very disappointed & PISSED about this! What if my 4 year old had opened the pack instead of me?! I took pictures and will spread them to let everyone know about this! And its not the stores fault! It came from the manufacturer like this!

I have lodged a complaint about my local dollar general store at least 3 times in the last 3 years. It is in Morton Mississippi and has been an eye sore for many years. Today is the first time I have been there in over a year. It was worse than ever. Buggies strewn in the aisles, both full and empty. Trash and merchandize littered my path as I attempted to find some clover valley soup my husband prefers. The two "employees" that were there were complaining about what time they were getting off. If they worked for me they would not leave the store in that condition. It is appalling that your company is so unconcerned with public health and safety. It is a fire hazard to have ailes blocked by merchandize that needs to be put on the shelf and a health hazard to have open containers of food items sitting on the shelf as well as out date products. My next letter will be to the state board of health and the state fire marshall. Getting pictures of this problem will accompany my letter.
Never to shop there again!

Last week I was informed to go say my goodbyes to my father in law who is dying of bladder cancer my manager told me I couldn't go were very short staffed and me and her are the other key holders! Well believe it or not this weekend her father in law is dying of cancer but she got to go this weekend and be with him! I could never treat someone this way! I have caught her in so many lies! I just don't understand why she would feel that she would have to lie to me about anything! I have proof on text message of her lying to me I have told our district manager who is on my side that if she doesn't stop acting this way I am done! I just need to know if it's against the law what my manager did

I was in line behind a customer who was purchasing clothing items, she thought was on sale. The manager, Randy, came up to the register to clarify that the items she was purchasing was not on sale and was rude about it. The manager walked a away and the customer made a comment about how rude he was, and I agreed. The customer paid for her things and left. I saw Randy as I was walking out and he started to complain about the previous customer to the rest of us standing in line! Seriously? I asked if he was the manager, he said yes, and he started to explain about the previous issue. I told him I was not interested and went on to tell him how rude and VERY unprofessional he was to complain about a previous customer, as I am a customer! You really need to train your managers! I will not return to this store! What did he say about me after I walked out? Nope, poor business! I will go across the road to Family Dollar than deal with that crap. And it is not the first time I have caught him being rude to customers!

I want to know where all your good employees went to. you can not get any kind of help in this store any longer. I am a 67 yr. old lady sometimes I do need extra help general I do for myself but when I ask for something I expect a response not just in a min when im done stocking this or don't know, if im told it will be in on wen. ok I come back on wed. I get a answer if it came in I cant get back right now come back tomorrow. I am a steady custmere of this store I want to know your good help went to there was a man a black man his name was adren that was the best employe you had the shelfs always stocked in order if I needed anything at all he would get it for me or any help carriering anything out he didnt mind helping me he got things off the shelf for me he even did regester check out and I did not have to check my bags out my bread was ok my fruit was ok the soap was not mixed in with other food what happened to him he did his job the last time I talked to him at the store he said his hours had been cut down to 1 day a week if you don't get good help in there ill stop shopping there along with other older ladys I know. the checkers there now don't care about anything but getting things in the bags even when you ask them don't make it heavy they do anyway plus mixing everything . its awful get the man Arena back to your store I don't his full name but he is a black man not the manager that was there all he did was stay out side and not good help at all he did not even run the panhandlers off always there bothering you in an out of the store they don't do anything about them any more I get scared going there sometimes I always look to see if they are there before I get out. this store needs help starting with good employees. thank you sherry Gregory my e mail is [protected]@ymail.com if you want to respond to my complaint.

My daughter is a GM at a Dollar General store in rural California. She works 16 hours a day, although she is only paid for 8. She is at her store 7 days a week because she cares about her store. Most managers are exempt employees because they have 24/7 responsibility. My daughter has that pride in her work, but fears she will be in trouble for putting in more hours than she is hourly paid for. To top it all off, she had sick children she needed to care for so called in, she is now afraid she will lose her job. On the days she called in sick, she still managed to show up to make sure the store was okay, showing up at 3 am and coming back at night. Now her regional manager has threatened her with termination due to those few sick calls. On Thanksgiving, we waited for our daughter to have dinner with us, she could not because her regional manager, Renee denied her approved her vacation the day before Thanksgiving. Not only did she work, she did not get paid for it because she would have been over in hours that week, 16 hours on Thanksgiving and no pay ! I am an administrative leader in healthcare and I cannot believe what these uneducated regional managers get away with at this Dollar General Company. What a poorly run company that would throw away dedicated hard working people because the superior is so insecure and power hungry! Retaining dedicated hard working, loyal and motivated people will save you money in the long run. Instead, you hire uneducated, insecure, toxic leaders to bully those who actually care about your company. What are you thinking?