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Clarks / Nail heads coming through heels

1 United States

I purchased a pair of Clarks Women's Promise May Dress Pump through Amazon. I really like the looks of the shoes and have always found Clarks shoes to be comfortable, however I have worn these shoes several times and find them to be VERY uncomfortable. I believe the nail heads are sticking up through the heels, making them painful to wear. I don't want to purchase another pair if this is how they are manufactured. I'm wondering if I can get them repaired/replaced. I will attach a photo of the heel to show where they are coming through.


Aug 17, 2015

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