Citifinancial Auto / Paid off account
On 6-18-02 we obtained an auto loan from Auto One now known as CitiFinancial Auto. This past Feb 4th of 2009 we paid the loan off by personal check. The end of Feb. we received our title and a congratulatory letter that confirmed the loan was paid in full. May 5th, 2009 I received a letter stating that there was a remaining balance of $1059. The letter ask that I send my original contract and continue making my monthly payments. I called the rep. the very next day which was the 6th of may. The rep told me that my check was returned for imaging on May 4th. He did not know what imaging was. I continued to call daily to resolve this. The original payoff was $1047.62. I should not incurr anything above my payoff amount. No one at your company can tellme what imaging is and they cannot tell me where the check is, so I called my bank to stop payment, cost of $25.00. I was told on the 8th of May to call John Heath on May 12, 2009. I called him on the 12th, 13th and 14th. and left messages. To this date May 20.2009 I have not received a return call. I ran my annual credit report and it shows my CitiFinancial Auto account as being paid in full on Feb. 2009. I want this resolved at no extra expense to me I paid this in good faith and have had nothing but problems since doing so. I would not recommend CitiFinancial Auto to anyone that I know. I guess my question is how can you release the title and release the account on the credit report and then 3 months later send a letter stating that there is still a balance. I don't feel your process of payments makes any sense .
Thanks for your time
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